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Actual for You - Customer Support for Web-Hosting Newbies
Outdoor Advertising For Small Businesses er the support tickets took a long time for getting responses . Due to his customer relation skills, he was able to hang on for some time, but soon clients started leaving . Even after 2 years in the industry, he is still owns a single server, while others have moved ahead. Funny fact, is he is still not ready to accept the fact that his tech skills are not good enough.If you're a small business owner, you may not want to invest thousands of dollars in billboard advertising. That doesn't mean, however, that you can't take advantage of outdoor advertising methods in promoting your business.One common outdoor advertising that any business can use is vehicle advertisements. If your company owns a delivery truck or any company vehicle, invest the money in making the vehicle a driving advertisement. Don't just paint your company name and phone number on it, either. Treat your vehicle as you would any other advertisement – use a catchy headline, offer benefits, and use a call to action.You can also use your personal vehicle for advertising, with a magnetic sign. For a relatively small price you can have a magnetic sign designed for your vehicle. You can also use bumper stickers and window decals on your vehicle.Vehicle advertising can be especially effective if your product or service is related to vehicles. For example, if your business is a car wash, advertising on a shiny car will be great publicity. Of course, if your business is a car repair shop, but you drive an old clunker with a worn out muffler, you might want to replace your vehicle before you put your advertising on it.Yard signs are another great advertising method. If you are a contractor, you can use small signs in your customers yards while The support determines the customer retention factor, which is deciding factor for the company's growth . Hence it should not be neglected . Its okay to try your luck with 50 or so clients at hand . But once your client base grows over 100, get a proper system running . If you are not familiar with systems involved, contact any outsourced tech support company and get a single tech from there to get the system ready . You just need a dedicated tech for 12 hours to install the Telephone Job Interview Preparation Tips Webhosting is a highly competitive field where only those who provide quality service succeed . Quality support increases customer retention which is as important as new customer acquisition.TELEPHONE INTERVIEW BACKGROUNDTelephone interviews are quite common in today’s job market. They are offered for a variety of reasons including cost savings, screening of candidates and out-of-town applicants. To successfully navigate the phone interview, it is important to have a solid game plan in place for preparation.The following 8 quick tips will help prepare yourself for a successful call.8 QUICK TELEPHONE INTERVIEW PREPARATION TIPS1. DO SOME RESEARCH Try to find out who will be interviewing you. Will there be multiple people on the call? If possible get their names and titles. Become familiar with these before the call and you will have one less thing to worry about during the call. Try and get some background on the interviewer. Any insight you can gain about him/her will allow you to better tailor your responses to make the best possible impression.2. ORGANIZE YOUR THOUGHTS Make a list of your accomplishments, goals and strengths. On another list write out your weaknesses and what you are doing to overcome them. On a third sheet write down why you are interested in the company. Think carefully about all of these items as they often come up in interviews.3. PRACTICE, PRACTICE, PRACTICE Never forget that a telephone interview is still an interview. Take time to practice interv There is no hard and fast rule on how to provide support. However for a startup webhosting company, its better to be aware of the options available. This article would show how effectively support can be provided with the limited resources available. Many of the ideas and points in this article would help all those who are presently stuck up running their businesses from their homes to foray into this business in a organized way and make it big. While deciding on how to provide the support, the same rules don't apply everywhere. Larger hosting companies should be handled differently from smaller hosts. If you are a newbie ask yourself the following questions. 1) How many hours can you spend daily for providing support ? The answers to the above question will help in deciding what support system is to be used . Lets see how the answers to each question would influence the plan. 1) How many hours can you spend daily, for providing support? A proper customer system can give you more time to spend on other departments like marketing and sales. So when you are designing the customer support system, you should decide on how much time you should be spending on providing support. What happens if there is not much time available for support? For a startup company, spending just 3-4 hrs ( not necessarily in one go ), would be more than enough. Since there would be only few support queries coming in, it wouldn't be difficult to handle all queries . But here instead of concentrating on replying to each email or phone call, start building a solid self help options for customers . Build a knowledge base and also provide tutorials . A new hosting company with a well laid out tutorials and walk-throughs gives a better impression to the clients. It has been observed that, there is a 60% reduction in the number of support queries coming in, once the above tools are provided.
What's advised is, instead of trying for a 24x7 support system running, concentrate on providing self-help-support for customers. A customer would appreciate a site that says "Customer Support from 9am to 5pm" along with self-help support documentation rather than going for the more expensive 24/7 support when your business is small. With competitive pricing this would paint the company to be one run by a professional rather than a newbie. 2) What is your technical capability? Many startup companies are run by a single owner who juggles the roles of sales, support and billing person by himself. Support is one department where his technical skills would be tested daily . Single owners who are not technically ready, would end up losing more money and time which otherwise could have been used effectively for growth of the company. There was this owner of a company who was brilliant in marketing and sales .Since he was not a tech guy, he used to spent time googling to find solutions for the support queries from his users . However the support tickets took a long time for getting responses . Due to his customer relation skills, he was able to hang on for some time, but soon clients started leaving . Even after 2 years in the industry, he is still owns a single server, while others have moved ahead. Funny fact, is he is still not ready to accept the fact that his tech skills are not good enough. The support determines the customer retention factor, which is deciding factor for the company's growth . Hence it should not be neglected . Its okay to try your luck with 50 or so clients at hand . But once your client base grows over 100, get a proper system running . If you are not familiar with systems involved, contact any outsourced tech support company and get a single tech from there to get the system ready . You just need a dedicated tech for 12 hours to install the Blogging? I Can't Even Rite Good - Uhhh - Write Well questions.One of the biggest complaints many marketers have concerns one of the major skills needed to Succeed in internet marketing.Writing!Writing Ad Copy Writing eCourses Writing NewLetters Writing eMail Messages to subscribersand the BugaBoo...Writing content for your Blog!!!Unfortunately, I can hear many of you now. . .· "I can't write!" · "I hate to write!" · "I failed English class and I can't even spell!"And I say. . . Phooey lol !Everyone can write.Don't believe it?· If you've ever written an email to a friend or family member -- you can write! · If you've ever written a little apology to your spouse -- you can write! · If you've ever written an essay for school -- you can write!· If you've ever written a complaint about poor customer service, you can write!· If you've ever jotted down your "favorite recipe" and gave it to a family member or friend . . .You Can Write! And the list goes on . . .But let's say, you've never written a coherent thought EVER on paper.Then you better learn this skill or your internet marketing career is dead before it comes outta the shoot.The internet is the Information Highway and how 1) How many hours can you spend daily for providing support ? The answers to the above question will help in deciding what support system is to be used . Lets see how the answers to each question would influence the plan. 1) How many hours can you spend daily, for providing support? A proper customer system can give you more time to spend on other departments like marketing and sales. So when you are designing the customer support system, you should decide on how much time you should be spending on providing support. What happens if there is not much time available for support? For a startup company, spending just 3-4 hrs ( not necessarily in one go ), would be more than enough. Since there would be only few support queries coming in, it wouldn't be difficult to handle all queries . But here instead of concentrating on replying to each email or phone call, start building a solid self help options for customers . Build a knowledge base and also provide tutorials . A new hosting company with a well laid out tutorials and walk-throughs gives a better impression to the clients. It has been observed that, there is a 60% reduction in the number of support queries coming in, once the above tools are provided.
What's advised is, instead of trying for a 24x7 support system running, concentrate on providing self-help-support for customers. A customer would appreciate a site that says "Customer Support from 9am to 5pm" along with self-help support documentation rather than going for the more expensive 24/7 support when your business is small. With competitive pricing this would paint the company to be one run by a professional rather than a newbie. 2) What is your technical capability? Many startup companies are run by a single owner who juggles the roles of sales, support and billing person by himself. Support is one department where his technical skills would be tested daily . Single owners who are not technically ready, would end up losing more money and time which otherwise could have been used effectively for growth of the company. There was this owner of a company who was brilliant in marketing and sales .Since he was not a tech guy, he used to spent time googling to find solutions for the support queries from his users . However the support tickets took a long time for getting responses . Due to his customer relation skills, he was able to hang on for some time, but soon clients started leaving . Even after 2 years in the industry, he is still owns a single server, while others have moved ahead. Funny fact, is he is still not ready to accept the fact that his tech skills are not good enough. The support determines the customer retention factor, which is deciding factor for the company's growth . Hence it should not be neglected . Its okay to try your luck with 50 or so clients at hand . But once your client base grows over 100, get a proper system running . If you are not familiar with systems involved, contact any outsourced tech support company and get a single tech from there to get the system ready . You just need a dedicated tech for 12 hours to install the Internet Marketing - The Impact of Fads on Internet Marketing ort? For a startup company, spending just 3-4 hrs ( not necessarily in one go ), would be more than enough. Since there would be only few support queries coming in, it wouldn't be difficult to handle all queries . But here instead of concentrating on replying to each email or phone call, start building a solid self help options for customers . Build a knowledge base and also provide tutorials . A new hosting company with a well laid out tutorials and walk-throughs gives a better impression to the clients. It has been observed that, there is a 60% reduction in the number of support queries coming in, once the above tools are provided.
Just looking at the history of internet marketing, we have seen a number of fads. Banner ads, popup ads, search engine optimization, pay per click schemes, article generation software, content generation schemes, and even mass emailing are all fads that have seen their better day.They were extremely effective at the beginning of their use, when they were used by just a few, savvy, internet marketers. The marketers tended to make fortunes exploiting the new found fads as they came onto the scene.Once the fad activity became less successful, the marketers tended to sell their understanding of the fads to other, less experienced marketers. At that point, many internet marketers would jump on the fad bandwagon and effectively destroy the strong impact of the fad.Understanding this, we have to recognize that fads will come and go, and that when they are in their infancy or perhaps their prime, you can make a lot of money with fads. But you have to recognize that fads do come and go, and that when something no longer works, you must find out what does.So how does that apply to article marketing and list building? Certainly there are faddish aspects that arise in both article marketing and list building.With article marketing, people try to create instant articles using content creators or content spinners. Anything created by re What's advised is, instead of trying for a 24x7 support system running, concentrate on providing self-help-support for customers. A customer would appreciate a site that says "Customer Support from 9am to 5pm" along with self-help support documentation rather than going for the more expensive 24/7 support when your business is small. With competitive pricing this would paint the company to be one run by a professional rather than a newbie. 2) What is your technical capability? Many startup companies are run by a single owner who juggles the roles of sales, support and billing person by himself. Support is one department where his technical skills would be tested daily . Single owners who are not technically ready, would end up losing more money and time which otherwise could have been used effectively for growth of the company. There was this owner of a company who was brilliant in marketing and sales .Since he was not a tech guy, he used to spent time googling to find solutions for the support queries from his users . However the support tickets took a long time for getting responses . Due to his customer relation skills, he was able to hang on for some time, but soon clients started leaving . Even after 2 years in the industry, he is still owns a single server, while others have moved ahead. Funny fact, is he is still not ready to accept the fact that his tech skills are not good enough. The support determines the customer retention factor, which is deciding factor for the company's growth . Hence it should not be neglected . Its okay to try your luck with 50 or so clients at hand . But once your client base grows over 100, get a proper system running . If you are not familiar with systems involved, contact any outsourced tech support company and get a single tech from there to get the system ready . You just need a dedicated tech for 12 hours to install the Can You Really Get Rich Quick? A review " along with self-help support documentation rather than going for the more expensive 24/7 support when your business is small. With competitive pricing this would paint the company to be one run by a professional rather than a newbie.The answer is yes and no. Of course there are many individuals who’ve created a considerable amount of wealth in a short time period, but let’s be realistic, that’s not going to happen to most of us. Today, many online marketers claim to offer “easy” strategies to earn income, when the truth is like any other way of making money, it takes WORK. The only difference is that with this type of work you don’t have a clock to punch and the most physically demanding task required is typing. You have to understand that most people (including myself) are generally lazy. We all want something for nothing, we dream of having the lifestyle of wealthy people, but few are willing to do what it takes to actually make it happen. Marketers know this, and they simply capitalize on this truth by creating advertising that appeals to our greed, and many of us led by laziness and sheer desperation fall victim to such claims--because we want to believe them. I know because I’ve done it!! I mean, who wouldn’t want to make money by barely lifting a finger?? Well I’m here to let you know if you think it’s that easy, you’re kidding yourself.Now obviously I’m not stating that all claims of wealth creation online are false, however I do believe that too many marketers oversimplify the task. The truth is that there are thousands of ways to make money online; the hard part is f 2) What is your technical capability? Many startup companies are run by a single owner who juggles the roles of sales, support and billing person by himself. Support is one department where his technical skills would be tested daily . Single owners who are not technically ready, would end up losing more money and time which otherwise could have been used effectively for growth of the company. There was this owner of a company who was brilliant in marketing and sales .Since he was not a tech guy, he used to spent time googling to find solutions for the support queries from his users . However the support tickets took a long time for getting responses . Due to his customer relation skills, he was able to hang on for some time, but soon clients started leaving . Even after 2 years in the industry, he is still owns a single server, while others have moved ahead. Funny fact, is he is still not ready to accept the fact that his tech skills are not good enough. The support determines the customer retention factor, which is deciding factor for the company's growth . Hence it should not be neglected . Its okay to try your luck with 50 or so clients at hand . But once your client base grows over 100, get a proper system running . If you are not familiar with systems involved, contact any outsourced tech support company and get a single tech from there to get the system ready . You just need a dedicated tech for 12 hours to install the SOS SEO Beware of These PR Boobie Traps er the support tickets took a long time for getting responses . Due to his customer relation skills, he was able to hang on for some time, but soon clients started leaving . Even after 2 years in the industry, he is still owns a single server, while others have moved ahead. Funny fact, is he is still not ready to accept the fact that his tech skills are not good enough.Your goal is that when people type your keyword or keyword phrase into the search engine box that your website comes in on the first page of results. This may seem impossible since when you type in certain keywords millions of results come up and you are gunning for the top 10 rungs on the ladder. Just like golf, there is a lot of bad advice out there and your mission if you choose to accept it is to separate the wheat from the chaff, or for those not in the farming industry to separate the great advice from the downright awful advice.There are many unscrupulous or ignorant people in the world and the internet is filled with them including people trying to get rich by selling you absolutely deadly advice that can not only make your website show up in 325 millionth position but actually get your website banned right off of the search engines permanently.Search Engine Optimization is a fancy word or phrase for getting your website to come in in the top 10. A good search engine optimization expert professional, or SEO Website, or Search Engine Optimization Company is worth its weight in gold in your quest for the top 10. Here are some of the pitfalls they will tell you to avoid.The search engines employ thousands of people to watch out for cheaters and no one is immune. We have seen websites drop from PR 7 to PR zero permanently overnight. This h The support determines the customer retention factor, which is deciding factor for the company's growth . Hence it should not be neglected . Its okay to try your luck with 50 or so clients at hand . But once your client base grows over 100, get a proper system running . If you are not familiar with systems involved, contact any outsourced tech support company and get a single tech from there to get the system ready . You just need a dedicated tech for 12 hours to install the system for you . Make sure that you get the following services done by the tech. 1) Ticketing System / Help desk installed All of this will cost you very little. Once
done, you can start providing quality support for your customers.
Remember to get the tech from a good company, as there are many out
there . A few are Bobcares, Touchsupport ( Don't forget to
checkout the testimonials of their customers before coming to a decision ). There are a lot of newbies, who would like to take care of their customers themselves. Problem is most of the issues that can be solved by an experienced person in 10 minutes will take an hour or more for a non-technical person. This will leave a bad impression for a startup hosting company. If you are technically good, then have an email-based customer support. That'll help archive all communication, and also give time to think twice before providing response. As a startup company, its always safe to read through what you are responding before sending it. The problem with chat/phone is that your knowledge level gets thrown open in front of the customer. A single mistake in the response can bring in bad reputation. 3) What is your support budget ? Like in any industry, the amount invested can make a major difference in webhosting too . Just in the support department, there are a lot of things that could be done if there is a lot of money at your disposal. Having a telephone support is the best option. Clients could be handled better over phone, than through any other media. Nothing can beat the personal touch a telephone conversation can provide. On the negative side, you'll have to prepare for understanding all kinds of pronunciation and slangs. This could become more difficult customers are from different parts of the world. Also be aware that phones have to be attended even if you are vacationing with your girlfriend on a lovely beach. With more money, you can setup a nice informative site and tutorials. Having flash based Howtos can be of real help for the users. Further having a professional looking tutorial will make customers at ease with the services. Also spend money once in a while to get the servers audited for security and resource management. Many outsourcing companies like Bobcares provides this service at low rates of $12/hr. Also take advantage of the systems like Alertra, Web Site Monitoring system. They can alert you to your Mobile phone or PDA as soon as a support ticket is submitted or the server load goes high. It can save a lot of working time, and since the ticket notifications are alarmed instantly, prompt service can also be ensured. 4) Are your clients more technically proficient than you are ? A good businessman will know who the future customers are going to be . Market study prior to starting of business, is needed in webhosting too . Decide whether the services are to be offered to hosting novices or power-users . Knowing your customers well can really help in providing efficient support. Hosting novices prefer to go to the companies charging very less . Their requirements are very less, and the sites would consist mostly of static HTML pages . These are people wh
HTTP = HTML link (for blogs, profiles,phorums):
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