The more businesses and consumers rely on price as the sole criterion for purchase, the more price pressure every manufacturer and retailer will feel. Bots that search for the best price have the potential to trigger ruinous price wars. At some point, price wars can ruin industries or set back their development by several years through lack of funds for investment in new and better services. To me, this is the frightening downside of a world where customers can buy from anywhere and essentially name their price.

The Internet is already demonstrating some of this behavior. At this time, we are wi

Natural market forces that lead to consolidation and the law of twos happen even faster on the Internet. The "best" products are anointed, information is rapidly distributed, and customers (who face no geographic limits) seek out these "hot" places. Moreover, as brands become familiar, consumers increasingly seek them out because they have credibility.

Unique to the Web is something which may be called a "hub-and-spoke strategy" . This also facilitates the law of twos: A hub-and-spoke strategy is the increasingly common arrangement where a major retailer establishes relationships with other Web sites, promising them a percentage of any sales (generally 5 to 15 percent) that result from any traffic sent to the retailer by these "affiliates." It's not uncommon for a major affiliate program to have over 10,000 participating members, all of whom refer traffic to the central site. What's even more interesting is the extent to which this type of business model is proliferating: Refer-it is a site that lists credible affiliate programs for prospective members. As we go to press, it is approaching 500 distinct plans.

The Internet is already taking its place as a central tool in everyday business life. Each aspect of commerce is changing in light of the new capabilities available. The coming changes are so powerful that it is both terrifying and exciting. The first phase of Internet business has principally focused on the creation of new types of businesses: The next phase will involve the impact of these developments on brick-and-mortar businesses and on the economy as a whole.

The new capabilities that the Internet makes available for business-to-business commerce and for business-to-consumer sales will transform many industries from top to bottom. Winning companies will understand that in the emerging era success now requires new rules for action and the mastery by the organization of different types of skills.

Questions may arise on what the future will look like: "Will my business be helped or hurt?" "What should I do to survive?" Until recently, the pace of change has been so great that attempts at answering these questions were often unsatisfying.

Elements that will play a central role in how the Internet economy evolves. These elements have the potential to greatly harm our economy or to power us into prosperity for the twenty-first century. The best way to discuss these ideas is to provide two contrasting visions of the future: The Potential Downside of Internet Growth More than any other aspect of the Internet, shopping "bots," software that searches the entire Internet for products and services based on predefined criteria (price being the most popular), have the capacity to offer great benefit to consumers while potentially bringing great harm to businesses. Today the major Internet portals, include Google , Yahoo and MSN , all have shopping initiatives with participating retailers that are, at least in part, powered by bots (also called "intelligent software shopping agents"). A visit to http://www.botspot.com/ will reveal that there are already over many easy-to-use bots that are available for businesses and consumers. Each bot typically has a specialized function, ranging from financial bots that perform stock-related functions to news-gathering bots to auction-related bots.

The more businesses and consumers rely on price as the sole criterion for purchase, the more price pressure every manufacturer and retailer will feel. Bots that search for the best price have the potential to trigger ruinous price wars. At some point, price wars can ruin industries or set back their development by several years through lack of funds for investment in new and better services. To me, this is the frightening downside of a world where customers can buy from anywhere and essentially name their price.

The Internet is already demonstrating some of this behavior. At this time, we are wit

The Internet is already taking its place as a central tool in everyday business life. Each aspect of commerce is changing in light of the new capabilities available. The coming changes are so powerful that it is both terrifying and exciting. The first phase of Internet business has principally focused on the creation of new types of businesses: The next phase will involve the impact of these developments on brick-and-mortar businesses and on the economy as a whole.

The new capabilities that the Internet makes available for business-to-business commerce and for business-to-consumer sales will transform many industries from top to bottom. Winning companies will understand that in the emerging era success now requires new rules for action and the mastery by the organization of different types of skills.

Questions may arise on what the future will look like: "Will my business be helped or hurt?" "What should I do to survive?" Until recently, the pace of change has been so great that attempts at answering these questions were often unsatisfying.

Elements that will play a central role in how the Internet economy evolves. These elements have the potential to greatly harm our economy or to power us into prosperity for the twenty-first century. The best way to discuss these ideas is to provide two contrasting visions of the future: The Potential Downside of Internet Growth More than any other aspect of the Internet, shopping "bots," software that searches the entire Internet for products and services based on predefined criteria (price being the most popular), have the capacity to offer great benefit to consumers while potentially bringing great harm to businesses. Today the major Internet portals, include Google , Yahoo and MSN , all have shopping initiatives with participating retailers that are, at least in part, powered by bots (also called "intelligent software shopping agents"). A visit to http://www.botspot.com/ will reveal that there are already over many easy-to-use bots that are available for businesses and consumers. Each bot typically has a specialized function, ranging from financial bots that perform stock-related functions to news-gathering bots to auction-related bots.

The more businesses and consumers rely on price as the sole criterion for purchase, the more price pressure every manufacturer and retailer will feel. Bots that search for the best price have the potential to trigger ruinous price wars. At some point, price wars can ruin industries or set back their development by several years through lack of funds for investment in new and better services. To me, this is the frightening downside of a world where customers can buy from anywhere and essentially name their price.

The Internet is already demonstrating some of this behavior. At this time, we are wi

The new capabilities that the Internet makes available for business-to-business commerce and for business-to-consumer sales will transform many industries from top to bottom. Winning companies will understand that in the emerging era success now requires new rules for action and the mastery by the organization of different types of skills.

Questions may arise on what the future will look like: "Will my business be helped or hurt?" "What should I do to survive?" Until recently, the pace of change has been so great that attempts at answering these questions were often unsatisfying.

Elements that will play a central role in how the Internet economy evolves. These elements have the potential to greatly harm our economy or to power us into prosperity for the twenty-first century. The best way to discuss these ideas is to provide two contrasting visions of the future: The Potential Downside of Internet Growth More than any other aspect of the Internet, shopping "bots," software that searches the entire Internet for products and services based on predefined criteria (price being the most popular), have the capacity to offer great benefit to consumers while potentially bringing great harm to businesses. Today the major Internet portals, include Google , Yahoo and MSN , all have shopping initiatives with participating retailers that are, at least in part, powered by bots (also called "intelligent software shopping agents"). A visit to http://www.botspot.com/ will reveal that there are already over many easy-to-use bots that are available for businesses and consumers. Each bot typically has a specialized function, ranging from financial bots that perform stock-related functions to news-gathering bots to auction-related bots.

The more businesses and consumers rely on price as the sole criterion for purchase, the more price pressure every manufacturer and retailer will feel. Bots that search for the best price have the potential to trigger ruinous price wars. At some point, price wars can ruin industries or set back their development by several years through lack of funds for investment in new and better services. To me, this is the frightening downside of a world where customers can buy from anywhere and essentially name their price.

The Internet is already demonstrating some of this behavior. At this time, we are wi

The more businesses and consumers rely on price as the sole criterion for purchase, the more price pressure every manufacturer and retailer will feel. Bots that search for the best price have the potential to trigger ruinous price wars. At some point, price wars can ruin industries or set back their development by several years through lack of funds for investment in new and better services. To me, this is the frightening downside of a world where customers can buy from anywhere and essentially name their price.

The Internet is already demonstrating some of this behavior. At this time, we are wi

The more businesses and consumers rely on price as the sole criterion for purchase, the more price pressure every manufacturer and retailer will feel. Bots that search for the best price have the potential to trigger ruinous price wars. At some point, price wars can ruin industries or set back their development by several years through lack of funds for investment in new and better services. To me, this is the frightening downside of a world where customers can buy from anywhere and essentially name their price.

The Internet is already demonstrating some of this behavior. At this time, we are witnessing deep discounting on the part of large Internet retailers to attract customers. For ongoing businesses, this type of discounting is unlikely to be sustainable.

The pace of change in the past year has been so incredible that a growing population—from executives to retirees—feel they have more than passing familiarity with the Internet. However, this newly claimed "knowledge" of Web sites and portals and e-mail techniques belies the fact that the Internet is still so new that there are no rules for "play."

Internet services, including comparison services, software agents such as bots, and new digital middlemen, enable easier access to information and, as a result, fundamentally change the competitive battleground.

Stores that pitted themselves against each other generally rose to the occasion and even employed "comparison shoppers," who cruised the aisles of competitors, reporting on pricing so that the store owner could price competitively. And signs touting "We'll Beat Anyone's Prices" covered any store that wanted to preserve business no matter what.

The Internet radically changes this dynamic. Not only can consumers move easily from one Web site to another, checking out the products and services at each, but many Internet services are specifically designed to promote comparisons among products or services within a category, and another growing class of businesses—digital age middlemen—are actively working to create bidding situations among several suppliers that lead to lower prices for consumers and businesses. These new classes of Web sites raise the stakes throughout an industry. Competition takes two forms: between manufacturers or service providers —for the product or service to be purchased—and between "stores" as the place to purchase.

Companies now operate in a world where comparison shop- ping is almost effortless, geographic boundaries are eliminated, and the pace of activity is far faster.

WHAT HAPPENS IN THE MARKETPLACE

In the online environment, anyone offering a particular product competes with everyone else offering that product or something similar. On any given day, a customer may be able to locate several — or several hundred—online stores selling what he or she wants, and the customer can then determine from which vendor to purchase the item. A recent search using a comparison service such as Froogle identified that a specific HP All-In-One Multifunction printer was available from 57 different stores from $ 57 to $ 170 .

Bots, the comparison services, and the new digital age middlemen can all work in a variety of ways. Some comparison services are operated by retailers; the site generally posts information on how specific products sold by the store compare in price and quality with the competition. Other services are stand-alone Web-based businesses offering comparisons among a variety of manufacturers.

Bots (Intelligent Software Shopping Agents)

Today Product Finder, along with hundreds of other "bot" services that are now on the Web, is still in its infancy. However, it has already stimulated the creation of sites that feature comparison shopping facts, and I guarantee that these bots