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    Workplace Violence - Acknowledge, Anticipate, and Act
    Part I—Acknowledge that workplace violence will happenThe workplace has become a dangerous place. Just ask staff and faculty at Virginia Tech University or the people at NASA. People prone to committing violent acts are in fact mentally unstable, and they work alongside us every day. Organizations of all kinds must develop policies and contingency plans to deal with the potentialities of workplace violence.Unbalanced people cause disruptionsMany Americans are mentally ill. The National Institute of Mental Health estimates that 26.2 percent of Americans ages 18 and older—close to 60 million people—suffer from an identifiable mental disorder. The killer at Virginia Tech clearly fell under this category, and while mass murder at work or elsewhere remains a rare event, worker-against-worker violence and on-the-job homicide happens all too often. No matter who st
    >FUNCTIONALITY Do you have the right people sitting in the right seats on the right bus? Are lines of responsibility clearly defined and followed? Does the business have points of individual dependence?

    4. SYSTEMS Are the business systems supporting the operations? Are they effectively utilised and do they work in with the business processes? Are there effective performance measurement systems in place?

    5. PROCESSES Are the systems and processes appropriately documented? Are the business policies and procedures up to date and understood by the staff?

    6. DISTRIBUTION Does your business effectively apply relationship management to select partner businesses for building your customer base? Are there opportunities to attract better qualified customers and increase turnover?

    7. POSITIONING Your success in the market will be driven by the market’s perception of what your business is really about. Acknowledgement of your position can only be achieved by ensuring that your business is totally aligned to this position in everything it does.

    Yes, profit, turnover, financial ratios and asset value are critical as well, but these generally are what are referred to as “lagging indicators”<

    How to Manage Employee Retention
    Make-You-Happy Action Teams (MAT) plays a critical role in managing employee retention. This is Z-Theory management. To briefly sate, Z-Theory management means everyone that is effected by a decision for the company gets a “say” or a “vote” in the decision (tons more on Z-Theory Management in another article).This means employees are directly involved in decision making that affects them. When they make decisions that directly affect them, they stay around longer! Pretty simple.You’re going to want to form a MAT in a number of instances:* Whenever you’re working on one of those big issues that will get a better answer when you get the group of stakeholders involved.* When you have an issue that is causing conflict or problems in your business.* When to improve a situation or take advantage of an opportunity can better be answered by a group.* When the results will si
    A Business Exit Plan can have a number of different connotations. You may hear it referred to as a Succession Plan.

    At Superb Coaching we have taken a deliberate stance in focussing on the ‘EXIT’ because we are dealing with the business owner’s plan to remove themselves from the business. Yes, there are issues around succession management that we address however we feel that the Exit Plan needs to address more than just succession.

    Your Business Exit Plan should deliver the following objectives:

    1) To maximising the capital realisation from the transfer of ownership

    2) To achieve this realisation in a reasonable time frame

    3) To minimise the risks as consequence of change or during the period of change

    In a survey conducted by the Australian CPA in 2004, it was found of business owners gave the following reasons for undertaking a plan.

    • Age (21%)
    • New business opportunities (11%)
    • Forward planning/looking to the future (11%)
    • Good business practice/logic/common sense (9%)
    • Succession/business for children/need it to continue (8%)
    • Wanted to make more money / opportunity to grow (7%)
    • View to retirement (6%)
    • Wanted to sell out/been in it too long (5%)
    • Wanted to get it right this time/needed direction (3%)
    • Need time with family/death in family (2%)
    • Low business performance (2%)
    • The work overload (2%)
    • Family break-up (2%)
    • GST too much/taxation purposes (1%)
    • Illness (1%)
    • No real reason (5%)
    In other research conducted in the UK, a number of leading factors were identified as contributing to SMB exit failure. These included.

    · Businesses with lifestyle and personal rather than strategic goals

    · Poor business performance

    · Managerial dependence on owner

    · Ignoring the need to make arrangements for exiting

    In Australia we have some 40% of SMB’s totally dependent on the owner.

    So what are your options for exiting the business?

    The following were found as being the most appealing by SMB owners themselves.

    1. Sell or pass on to a child or another family member (25%)
    2. A trade sale to someone in the industry (19%)
    3. Sell to management or staff (7%)
    4. Advertise the business for sale without identifying a buyer (26%)
    5. Close the business and sell the assets (17%)
    6. Don’t know (5%)
    Most interestingly, if we compare the above same list where the business owner was advised by a professional we observe the following preferences.

    1. Advertise the business for sale without identifying a buyer (43%)
    2. Sell or pass on to a child or another family member (30%)
    3. A trade sale to someone in the industry (17%)
    4. Sell to management or staff (3%)
    5. Close the business and sell the assets (3%)
    6. Don’t know (4%)
    Of significance is the fact that 43% of owners surveyed planned for an on-going income stream from the business after exit. This is a double-edged sword.

    Not only do owners want to maximise the value of the sale value, but they are also looking for an income stream to support their future lifestyle.

    It becomes apparent that apart from the broad range of matters that need to be addressed, maximising the value of the business is paramount to anyone considering exiting from their business.

    The experience of Australian CPA’s has found that the barriers to SMB’s maximising business valuation included:

    · The business is too dependent on the owner

    · The business costs are too high

    · Out-of-date technology

    · Processes are not documented

    · The business owner is not prepared to commit time preparing for a sale

    · A lack of potential buyers

    · The business does not achieve a reasonable return

    · The owner has unrealistic expectations about the value of the business

    So what can You do to maximise the value of your business and any on-going income stream you might be looking for?

    You need to develop your Business Exit Plan ensuring that it is integrated into your business’ strategic plans. You need to involve yourself, your family and your staff. Most importantly, you need to plan ahead.

    At Superb Coaching we focus on implementing 7 Key Strategies for our clients.

    1. PLANNING We firstly ensure that our clients have a current Business Plan that is being actioned. We then address the matter of the Business Exit Plan.

    2. STRUCTURE Does your business have the right structure supported by a culture of leadership and team development fostering the business objectives?

    3. FUNCTIONALITY Do you have the right people sitting in the right seats on the right bus? Are lines of responsibility clearly defined and followed? Does the business have points of individual dependence?

    4. SYSTEMS Are the business systems supporting the operations? Are they effectively utilised and do they work in with the business processes? Are there effective performance measurement systems in place?

    5. PROCESSES Are the systems and processes appropriately documented? Are the business policies and procedures up to date and understood by the staff?

    6. DISTRIBUTION Does your business effectively apply relationship management to select partner businesses for building your customer base? Are there opportunities to attract better qualified customers and increase turnover?

    7. POSITIONING Your success in the market will be driven by the market’s perception of what your business is really about. Acknowledgement of your position can only be achieved by ensuring that your business is totally aligned to this position in everything it does.

    Yes, profit, turnover, financial ratios and asset value are critical as well, but these generally are what are referred to as “lagging indicators” How To Avoid Getting Unsolicited Email
    Should you gotten hundreds of emails and wondered how do they get into your inbox? You might think that someone you subscribed with had sold your email for a buck profit.Well. dear valued reader, you're wrong in that aspect. No one in his or her right mind. Or any Internet vendor will commit such horrendous and stupid act. Why? Insomuch as an opt-in lists is a precious asset for anyone doing business on the Internet.Let's say I'm an Internet user and I just got myself a new Internet account with an email address for my friends and family to get in touch. Now this is my personal and private email address. When a person decides to give that email address away to someone else, they expect that their privacy to be respected... That's why we got a privacy act.I like to give examples so you can get an idea what users on the Internet go through after they surrender their email address to a Safe

    %)
  • Wanted to sell out/been in it too long (5%)
  • Wanted to get it right this time/needed direction (3%)
  • Need time with family/death in family (2%)
  • Low business performance (2%)
  • The work overload (2%)
  • Family break-up (2%)
  • GST too much/taxation purposes (1%)
  • Illness (1%)
  • No real reason (5%)
  • In other research conducted in the UK, a number of leading factors were identified as contributing to SMB exit failure. These included.

    · Businesses with lifestyle and personal rather than strategic goals

    · Poor business performance

    · Managerial dependence on owner

    · Ignoring the need to make arrangements for exiting

    In Australia we have some 40% of SMB’s totally dependent on the owner.

    So what are your options for exiting the business?

    The following were found as being the most appealing by SMB owners themselves.

    1. Sell or pass on to a child or another family member (25%)
    2. A trade sale to someone in the industry (19%)
    3. Sell to management or staff (7%)
    4. Advertise the business for sale without identifying a buyer (26%)
    5. Close the business and sell the assets (17%)
    6. Don’t know (5%)
    Most interestingly, if we compare the above same list where the business owner was advised by a professional we observe the following preferences.

    1. Advertise the business for sale without identifying a buyer (43%)
    2. Sell or pass on to a child or another family member (30%)
    3. A trade sale to someone in the industry (17%)
    4. Sell to management or staff (3%)
    5. Close the business and sell the assets (3%)
    6. Don’t know (4%)
    Of significance is the fact that 43% of owners surveyed planned for an on-going income stream from the business after exit. This is a double-edged sword.

    Not only do owners want to maximise the value of the sale value, but they are also looking for an income stream to support their future lifestyle.

    It becomes apparent that apart from the broad range of matters that need to be addressed, maximising the value of the business is paramount to anyone considering exiting from their business.

    The experience of Australian CPA’s has found that the barriers to SMB’s maximising business valuation included:

    · The business is too dependent on the owner

    · The business costs are too high

    · Out-of-date technology

    · Processes are not documented

    · The business owner is not prepared to commit time preparing for a sale

    · A lack of potential buyers

    · The business does not achieve a reasonable return

    · The owner has unrealistic expectations about the value of the business

    So what can You do to maximise the value of your business and any on-going income stream you might be looking for?

    You need to develop your Business Exit Plan ensuring that it is integrated into your business’ strategic plans. You need to involve yourself, your family and your staff. Most importantly, you need to plan ahead.

    At Superb Coaching we focus on implementing 7 Key Strategies for our clients.

    1. PLANNING We firstly ensure that our clients have a current Business Plan that is being actioned. We then address the matter of the Business Exit Plan.

    2. STRUCTURE Does your business have the right structure supported by a culture of leadership and team development fostering the business objectives?

    3. FUNCTIONALITY Do you have the right people sitting in the right seats on the right bus? Are lines of responsibility clearly defined and followed? Does the business have points of individual dependence?

    4. SYSTEMS Are the business systems supporting the operations? Are they effectively utilised and do they work in with the business processes? Are there effective performance measurement systems in place?

    5. PROCESSES Are the systems and processes appropriately documented? Are the business policies and procedures up to date and understood by the staff?

    6. DISTRIBUTION Does your business effectively apply relationship management to select partner businesses for building your customer base? Are there opportunities to attract better qualified customers and increase turnover?

    7. POSITIONING Your success in the market will be driven by the market’s perception of what your business is really about. Acknowledgement of your position can only be achieved by ensuring that your business is totally aligned to this position in everything it does.

    Yes, profit, turnover, financial ratios and asset value are critical as well, but these generally are what are referred to as “lagging indicators”<

    Construction World
    Take any home building project which may require customized construction, customer satisfaction is a must and without which, the trust that has been placed in the builder slips away drastically.Thinking on the type of construction in mind, you as the customer are required to hunt for a good builder and Construction Company with high reputation along with good customer testimonials. Such companies tend to build a trustworthy feeling by looking at their profile. Not only that, on time delivery of quality work as expected, confirms their dedication and sincerity towards the way your construction project will be handled.But the point is still the same, looking and surfing on the internet for such a construction company can sometimes be very hectic especially when it brings out even more confused or depressed results. What are you going to do next? The job becomes even more complicated when you are tryi
    >
  • Advertise the business for sale without identifying a buyer (26%)
  • Close the business and sell the assets (17%)
  • Don’t know (5%)
  • Most interestingly, if we compare the above same list where the business owner was advised by a professional we observe the following preferences.

    1. Advertise the business for sale without identifying a buyer (43%)
    2. Sell or pass on to a child or another family member (30%)
    3. A trade sale to someone in the industry (17%)
    4. Sell to management or staff (3%)
    5. Close the business and sell the assets (3%)
    6. Don’t know (4%)
    Of significance is the fact that 43% of owners surveyed planned for an on-going income stream from the business after exit. This is a double-edged sword.

    Not only do owners want to maximise the value of the sale value, but they are also looking for an income stream to support their future lifestyle.

    It becomes apparent that apart from the broad range of matters that need to be addressed, maximising the value of the business is paramount to anyone considering exiting from their business.

    The experience of Australian CPA’s has found that the barriers to SMB’s maximising business valuation included:

    · The business is too dependent on the owner

    · The business costs are too high

    · Out-of-date technology

    · Processes are not documented

    · The business owner is not prepared to commit time preparing for a sale

    · A lack of potential buyers

    · The business does not achieve a reasonable return

    · The owner has unrealistic expectations about the value of the business

    So what can You do to maximise the value of your business and any on-going income stream you might be looking for?

    You need to develop your Business Exit Plan ensuring that it is integrated into your business’ strategic plans. You need to involve yourself, your family and your staff. Most importantly, you need to plan ahead.

    At Superb Coaching we focus on implementing 7 Key Strategies for our clients.

    1. PLANNING We firstly ensure that our clients have a current Business Plan that is being actioned. We then address the matter of the Business Exit Plan.

    2. STRUCTURE Does your business have the right structure supported by a culture of leadership and team development fostering the business objectives?

    3. FUNCTIONALITY Do you have the right people sitting in the right seats on the right bus? Are lines of responsibility clearly defined and followed? Does the business have points of individual dependence?

    4. SYSTEMS Are the business systems supporting the operations? Are they effectively utilised and do they work in with the business processes? Are there effective performance measurement systems in place?

    5. PROCESSES Are the systems and processes appropriately documented? Are the business policies and procedures up to date and understood by the staff?

    6. DISTRIBUTION Does your business effectively apply relationship management to select partner businesses for building your customer base? Are there opportunities to attract better qualified customers and increase turnover?

    7. POSITIONING Your success in the market will be driven by the market’s perception of what your business is really about. Acknowledgement of your position can only be achieved by ensuring that your business is totally aligned to this position in everything it does.

    Yes, profit, turnover, financial ratios and asset value are critical as well, but these generally are what are referred to as “lagging indicators”<

    Detour To Restaurant Food Trends
    While there are a lot of areas in a restaurant business which needed scrutinizing, there are areas of primary concern that an owner or manager should always look after. The good service, food and affordability are just one of the few restaurant concerns.Nobody really knows what are going to be the major changes that await restaurant owners and restaurant businesses but the trends with food are certain to grow and improve and even evolve in the next coming years.Today, there are about 4 out of 10 restaurant diners each day. That means; more and more people find it easier, comfortable and fast to dine at restaurants at least once a day. Because of this increasing interest and changing diner traits, restaurants should also adjust and make sure that they serve only the freshest, safest and healthy food for their frequent customers.Self-medication and disease-free food is the top requirement in f
    that the barriers to SMB’s maximising business valuation included:

    · The business is too dependent on the owner

    · The business costs are too high

    · Out-of-date technology

    · Processes are not documented

    · The business owner is not prepared to commit time preparing for a sale

    · A lack of potential buyers

    · The business does not achieve a reasonable return

    · The owner has unrealistic expectations about the value of the business

    So what can You do to maximise the value of your business and any on-going income stream you might be looking for?

    You need to develop your Business Exit Plan ensuring that it is integrated into your business’ strategic plans. You need to involve yourself, your family and your staff. Most importantly, you need to plan ahead.

    At Superb Coaching we focus on implementing 7 Key Strategies for our clients.

    1. PLANNING We firstly ensure that our clients have a current Business Plan that is being actioned. We then address the matter of the Business Exit Plan.

    2. STRUCTURE Does your business have the right structure supported by a culture of leadership and team development fostering the business objectives?

    3. FUNCTIONALITY Do you have the right people sitting in the right seats on the right bus? Are lines of responsibility clearly defined and followed? Does the business have points of individual dependence?

    4. SYSTEMS Are the business systems supporting the operations? Are they effectively utilised and do they work in with the business processes? Are there effective performance measurement systems in place?

    5. PROCESSES Are the systems and processes appropriately documented? Are the business policies and procedures up to date and understood by the staff?

    6. DISTRIBUTION Does your business effectively apply relationship management to select partner businesses for building your customer base? Are there opportunities to attract better qualified customers and increase turnover?

    7. POSITIONING Your success in the market will be driven by the market’s perception of what your business is really about. Acknowledgement of your position can only be achieved by ensuring that your business is totally aligned to this position in everything it does.

    Yes, profit, turnover, financial ratios and asset value are critical as well, but these generally are what are referred to as “lagging indicators”<

    Interview Like A Champion
    Maybe you have decided that you deserve more money than you are currently being paid or maybe you have decided that not having a job and not being paid anything must come to an end. You may be looking for a new position in the company you are in or you may be looking to jump companies and possibly even industries all together. Whatever you situation is, you must face the inevitable…The Job Interview.Why so many people have given this process a negative connotation, is because they do not know the proper steps to take to interview like a champion. Being a champion interviewer like any other skill takes practice. When you were a kid and first learned how to ride a bike, chances are you fell off a few times before you were burning rubber on your first two wheeler. The same goes for interviewing like a champion, your first interview ever may have a few flaws, but after going on a couple of interviews and
    >FUNCTIONALITY Do you have the right people sitting in the right seats on the right bus? Are lines of responsibility clearly defined and followed? Does the business have points of individual dependence?

    4. SYSTEMS Are the business systems supporting the operations? Are they effectively utilised and do they work in with the business processes? Are there effective performance measurement systems in place?

    5. PROCESSES Are the systems and processes appropriately documented? Are the business policies and procedures up to date and understood by the staff?

    6. DISTRIBUTION Does your business effectively apply relationship management to select partner businesses for building your customer base? Are there opportunities to attract better qualified customers and increase turnover?

    7. POSITIONING Your success in the market will be driven by the market’s perception of what your business is really about. Acknowledgement of your position can only be achieved by ensuring that your business is totally aligned to this position in everything it does.

    Yes, profit, turnover, financial ratios and asset value are critical as well, but these generally are what are referred to as “lagging indicators”. They only tell you about what has happened in the past, the history of the business.

    To maximise your business value, you should also pay attention to demonstrating the “future” potential of the business. This is achieved by measuring “leading indicators”.

    Adopt the 7 Key Strategies and you can be assured that you will be delivering to the future potential of your business.

    Now your business is really appealing to a potential investor or buyer. They have assurance over past performance and confidence in future capacity.

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