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Actual for You - Importing Wholesale Products to New Zealand and Australia
Customer Service: fundamental to success... but so often forgotten. No matter what you’re selling, widgets or copywriting services, business success is built on satisfying customers -- one at a time. It's about delivering great customer service.Repeat business and referrals are fundamental to maximum long-term growth and profitability. After all, repeat buyers and referrals are the most profitable sales you can generate. If every customer is a one-time buyer only, you’ll need to consistently fill the pipeline with fresh new prospects to make any sales at all. Providing exceptional customer service significantly increases the odds of subsequent purchases.As merchants, we need to bend over backwards to satisfy those who patronize our businesses. This means giving the customer the benefit of any doubt. Provide the kind
Importing to New Zealand
What am I responsible for?
You are responsible for:
• Making an accurate and correct entry
• Paying all Customs charges
• Keeping all commercial documents for 7 years and providing to Customs if necessary
• Compliance with legislative requirements
Classification of Goods
The correct classification of goods is the most complex part of importing, and for this reason, many people choose to use Customs brokers to worry about it for them!
The classification code which best fits your merchandise will determine the
Cell phone subscribers are spending their money in mobile commerce fashion these days in what may be one of the most interesting trends of the last 50 years. Want to pay for parking? Pull out the cell phone, dial the phone number on the meter for the owner of that space, and just select how much time you want to buy and how you want to pay. That’s it. Debit account or credit card, it does not matter to the merchant / owner of the parking space, they just got paid and you did not have to swipe your card or give out any personal financial information in the process. Isn’t that cool?From concert tickets to putting money on the parking meter, to buying a new DVD or some cool looking clothes, the global trend of using your cell phone to pay for stuff is ringing up sales at an escalating rate. Wireless communication devices have f
What do I need to import goods to Australia?
You don’t need a license to import to Australia in general, however some products may require special licenses. See http://www.customs.gov.au/site/page.cfm?u=4369 for information on prohibited or restricted goods.
Goods Classification
The first thing you need to do is classify your goods correctly so that the appropriate duties and tariffs (if any) apply.
Not sure how to classify your goods?
Customs provides a tariff advice service for importers who are unsure as to the correct classification or concession for their merchandise. To take advantage of this service lodge an application with Customs along with supporting evidence. You can apply for a tarif concession on imported goods that do no compete in the market place with goods of Australian manufacture.
You are ultimately responsible for classifying goods correctly as well as all other Customs documentation –even if they were prepared by a Broker, Freight Forwarder or Service Provider. It is recommended that you check over all documents before they are given to customs and retain copies. Talk to your Broker of Freight Forwarder if there are any errors.
You also need to account for any surplus goods, promotional materials and samples.
All customs documentation must be retained for 5 years.
For more information on your responsibilities and where you can find help, see http://www.customs.gov.au/site/page.cfm?u=4271
What happens at customs?
Customs may decide to inspect your goods or they may waive the inspection. You do not need to submit commercial documentation, but you do need to to keep all the relevant commercial documents for 5 years after that time.
If you have an Australian Business Number(ABN) you will need to supply it to Customs when formally entering goods . Importers need to be registered for GST purposes and have an ABN in order to claim input tax credits or access the GST deferral scheme.
Duties and Tariffs – How much will they cost?
Duties and Tariffs are based on the classification code of the goods, valuation and country of origin. Valuation of imported goods can be complex and importers are urged to seek advice from a customs broker or to contact a Customs Information Centre
You can find Tariff information at http://www.customs.gov.au/site/page.cfm?u=4273.
Where do I go for help?
Contact the Customs Information and Support Centre on 1300 363 263 or send an email to information@customs.gov.au
Customs Australia http://www.customs.gov.au/site/page.cfm?u=4226
Business Australia http://www.business.gov.au
General Guide to Importing to Australia http://www.sd.qld.gov.au/dsdweb/docs-bin/v2/small_bus/SD1351_ImportProductsNo22.pdf
Importing to New Zealand
What am I responsible for?
You are responsible for:
• Making an accurate and correct entry
• Paying all Customs charges
• Keeping all commercial documents for 7 years and providing to Customs if necessary
• Compliance with legislative requirements
Classification of Goods
The correct classification of goods is the most complex part of importing, and for this reason, many people choose to use Customs brokers to worry about it for them!
The classification code which best fits your merchandise will determine the
Have you thought about using radio to spread your message? Did you know you could? Just follow these simple - The Radio Rules.Rule #1 – Water Cooler TalkRadio shows don’t want to make you filthy stinking rich unless they get something out of the deal. They want a great interview that generates water-cooler talk all over the city. The most important phrase to a radio host is… “Did you hear the guest Wayne Kelly had on his radio show today?” This kind of PR is priceless. If you can help a radio show achieve it, you will be booked. You have heard radio and TV promote books, gadgets, TV shows or, people with wild achievements…but how can YOU get on? You may have a new Internet site or maybe you are a life coach. If you can entertain while educating, you can get on the radio. This leads us to…Rule #2 – Solve a Pro
You are ultimately responsible for classifying goods correctly as well as all other Customs documentation –even if they were prepared by a Broker, Freight Forwarder or Service Provider. It is recommended that you check over all documents before they are given to customs and retain copies. Talk to your Broker of Freight Forwarder if there are any errors.
You also need to account for any surplus goods, promotional materials and samples.
All customs documentation must be retained for 5 years.
For more information on your responsibilities and where you can find help, see http://www.customs.gov.au/site/page.cfm?u=4271
What happens at customs?
Customs may decide to inspect your goods or they may waive the inspection. You do not need to submit commercial documentation, but you do need to to keep all the relevant commercial documents for 5 years after that time.
If you have an Australian Business Number(ABN) you will need to supply it to Customs when formally entering goods . Importers need to be registered for GST purposes and have an ABN in order to claim input tax credits or access the GST deferral scheme.
Duties and Tariffs – How much will they cost?
Duties and Tariffs are based on the classification code of the goods, valuation and country of origin. Valuation of imported goods can be complex and importers are urged to seek advice from a customs broker or to contact a Customs Information Centre
You can find Tariff information at http://www.customs.gov.au/site/page.cfm?u=4273.
Where do I go for help?
Contact the Customs Information and Support Centre on 1300 363 263 or send an email to information@customs.gov.au
Customs Australia http://www.customs.gov.au/site/page.cfm?u=4226
Business Australia http://www.business.gov.au
General Guide to Importing to Australia http://www.sd.qld.gov.au/dsdweb/docs-bin/v2/small_bus/SD1351_ImportProductsNo22.pdf
Importing to New Zealand
What am I responsible for?
You are responsible for:
• Making an accurate and correct entry
• Paying all Customs charges
• Keeping all commercial documents for 7 years and providing to Customs if necessary
• Compliance with legislative requirements
Classification of Goods
The correct classification of goods is the most complex part of importing, and for this reason, many people choose to use Customs brokers to worry about it for them!
The classification code which best fits your merchandise will determine the
It has been said that the only constant is change. That statement, while true for everyone, it is especially true for those engaged in business activities.Business is an environment based on change – competition forces change on us. Our customers and clients always want new products and services. They want those new products and services faster, cheaper, and better. If we can’t provide them or won’t provide them, our customers will abandon us in favor of those who will. If a business does not change to meet the changing needs of the marketplace it will not remain in business long.Every day brings an element of change yet there are many people, including owners, managers and staff, who are resistant to change. They are uncomfortable with a feeling of being unsecured. And yet, if their business does not change or
For more information on your responsibilities and where you can find help, see http://www.customs.gov.au/site/page.cfm?u=4271
What happens at customs?
Customs may decide to inspect your goods or they may waive the inspection. You do not need to submit commercial documentation, but you do need to to keep all the relevant commercial documents for 5 years after that time.
If you have an Australian Business Number(ABN) you will need to supply it to Customs when formally entering goods . Importers need to be registered for GST purposes and have an ABN in order to claim input tax credits or access the GST deferral scheme.
Duties and Tariffs – How much will they cost?
Duties and Tariffs are based on the classification code of the goods, valuation and country of origin. Valuation of imported goods can be complex and importers are urged to seek advice from a customs broker or to contact a Customs Information Centre
You can find Tariff information at http://www.customs.gov.au/site/page.cfm?u=4273.
Where do I go for help?
Contact the Customs Information and Support Centre on 1300 363 263 or send an email to information@customs.gov.au
Customs Australia http://www.customs.gov.au/site/page.cfm?u=4226
Business Australia http://www.business.gov.au
General Guide to Importing to Australia http://www.sd.qld.gov.au/dsdweb/docs-bin/v2/small_bus/SD1351_ImportProductsNo22.pdf
Importing to New Zealand
What am I responsible for?
You are responsible for:
• Making an accurate and correct entry
• Paying all Customs charges
• Keeping all commercial documents for 7 years and providing to Customs if necessary
• Compliance with legislative requirements
Classification of Goods
The correct classification of goods is the most complex part of importing, and for this reason, many people choose to use Customs brokers to worry about it for them!
The classification code which best fits your merchandise will determine the
I’ve recently been working with a small business close to where I live. It’s an accountancy practice. It’s a great little business. Super people, working very hard and really trying hard for their customers. However, every once in a while they get a customer complaint. And, when they do, I see some interesting things start to happen.Firstly, they are hurt. Because they are working very hard and really trying hard for their customers they feel hurt. Criticism is always difficult to accept no matter how positive you try to be. And the harder that you are working to please the customer, the deeper the criticism cuts.Secondly, they try to prove that the customer is wrong. Probably every business in the world goes through this same sort of problem. And it would be easy to say that the customer is wrong, that the
Duties and Tariffs are based on the classification code of the goods, valuation and country of origin. Valuation of imported goods can be complex and importers are urged to seek advice from a customs broker or to contact a Customs Information Centre
You can find Tariff information at http://www.customs.gov.au/site/page.cfm?u=4273.
Where do I go for help?
Contact the Customs Information and Support Centre on 1300 363 263 or send an email to information@customs.gov.au
Customs Australia http://www.customs.gov.au/site/page.cfm?u=4226
Business Australia http://www.business.gov.au
General Guide to Importing to Australia http://www.sd.qld.gov.au/dsdweb/docs-bin/v2/small_bus/SD1351_ImportProductsNo22.pdf
Importing to New Zealand
What am I responsible for?
You are responsible for:
• Making an accurate and correct entry
• Paying all Customs charges
• Keeping all commercial documents for 7 years and providing to Customs if necessary
• Compliance with legislative requirements
Classification of Goods
The correct classification of goods is the most complex part of importing, and for this reason, many people choose to use Customs brokers to worry about it for them!
The classification code which best fits your merchandise will determine the
You’ve heard a hundred times before how important it is to have a plan for who to market to, an ideal client profile or target audience. In my book, it’s one of the most crucial things to put in place for attracting clients like crazy, because if you don’t know who you’re talking to, you won’t know what to say.The question you now have to ask yourself is, “Have I chosen a viable target audience?” meaning, is it actually worthwhile to market to these people?You can have all the focus, drive, good intentions to market to a group of people, but if they’re not easily reached in large numbers and inexpensively, if they don’t congregate often or they’re too difficult to locate, it’s going to make your Client Attraction attempts much more difficult.Here are some questions to ask yourself (be a
Importing to New Zealand
What am I responsible for?
You are responsible for:
• Making an accurate and correct entry
• Paying all Customs charges
• Keeping all commercial documents for 7 years and providing to Customs if necessary
• Compliance with legislative requirements
Classification of Goods
The correct classification of goods is the most complex part of importing, and for this reason, many people choose to use Customs brokers to worry about it for them!
The classification code which best fits your merchandise will determine the tariffs and duties you have to pay. You are ultimately responsible for choosing the correct classification code.
Whether you complete this process yourself, or receive help from a broker or Customs, you will need to provide the following information:
• purchase invoice
• manufacturer’s costings
• freight and insurance costs
• product sample
• catalogues or brochures
• evidence of origin
• proof of payment.
For some items you will also need:
• An airway bill or bill of lading.
• Invoices.
• Packing lists
• Insurance certificates.
Importers may also need to contact shipping companies, airlines or freight forwarders for advice on their requirements, operating hours and/or location of the goods.
Who can help me Classify goods?
For first time importers, Customs run training programs which you can attend. Email cbaff@clear.net.nz to find out more.
For successive imports, you will be expected to complete the entry yourself or use a Customs broker or agent, or freight forwarder. All import entries must be completed electronically using the appropriate software or over the Internet http://www.cusweb.co.nz.
Remember that you are responsible for the accuracy of the customs documents - even when they are completed by a broker or agent - so it’s important to check all details.
Where do I find a Customs broker?
Customs brokers and freight forwarders are listed in New Zealand business directories under those headings. A list of those affiliated to CBAFF is also available at www.cbaff.org.nz
How much will I have to pay in Tariffs and Duties?
Tariffs and duties are determined by the classification of your goods, the country of origin, and preference toward some countries as per trade agreements. Where duty is expressed as a percentage rate, it is calculated on the Customs value of the goods.
See: http://www.customs.govt.nz/importers/Commercial+Importers/Duties+and+Levies.htm for more information.
GST
GST (Goods and Services tax) of 12.5% applies to almost everything imported to New Zealand.
GST is payable on the sum of following amounts:
* the Customs value of the goods
* any import duty, anti-dumping and countervailing duties, ALAC or HERA levies payable (see above)
* the freight and insurance costs of transporting the goods to New Zealand.
Import Entry Transaction Fee
An Import Entry Transaction Fee of $25.38 (GST inclusive) is payable on every commercial import entry and import declaration for goods with a duty and GST liability of $50 or more.
How do I pay fees?
There are three paymen
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