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    Relationship Building 101: Just Call Them To Say Hello
    There are a million reasons to call a prospect—all of them proper and official.For instance, you can call to tell them about a special sale, to introduce a new product, to alert them to a company-sponsored event.You can remind them to stock up on an item that is facing an impending shortage. The list, as you know, goes on.But, there is one reason to call that never goes out of style, and it earns you lots of relationship credits in the Bank of Human Appreciation:Just calling to say hello.We do this with family and friends, so
    raise for a job well done back into our working lives.
    1. Look for things people do well and acknowledge them for their good work.
    2. Be a model of acknowledgment – show others it’s OK to give praise.
    3. Have a conversation with a colleague about how to give praise for work well done.
    4. When people have performed above the norm, write them a small thank you note.
    5. Encourage others to thank one another and pass on stories of good work to your manager.
    6. Work to create a culture of appreciation – make acknowledgment part of your daily routine.

    The essential point is that praise must be frequent and given locally (by colleagues and managers). It should not be seen as a corp

    100% is Not Enough - You Need 120%
    I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited 23 leading organizations. A very busy week!At the Singapore Airlines Cabin Crew Training Centre, one visitor asked, 'How does Singapore Airlines stay on top all these years? And how do you plan to keep the lead while other airlines work so hard to beat you?'Senior Vice President, Mr Sim Kay Wee, answered clearly: '100% is not enough. When you reach #1, you need 120%.'Here's why: If you fly on a mediocre airline,
    We all want to be associated with a winner, be it a winning person, a winning team, a worthwhile cause or a successful organisation. We all have sports people, teams, actors or artists that we consider “ours”. When they do well, we bask in their reflected glory. It’s the same at work - we want to be associated with a worthwhile “winning” organisation. Our greatest reward is receiving acknowledgment that we have contributed to making something meaningful happen. More than anything else, people want to be valued for a job well done by those they hold in high regard.

    A famous study by Lawrence Lindahl in the 1940’s came up with some surprising results. When supervisors and their employees were asked to list “What motivates the employees?” . . .
    - Employees listed “appreciation of a job well done” as number one and “feeling in on things” as number two.
    - Supervisors, on the other hand, expected the employees would rank these two items as eighth and tenth respectively (supervisors thought employees would put wages as number one and promotion number two!).

    These results were replicated in similar studies in the 1980’s and again in the 1990’s. In another recent study, employees were asked to rank job-based incentives – “personal thank-you’s” came first and “a note of appreciation from my manager” came second. “Money” came in at 16th!

    Praise, the thing that motivates us the most, takes so little time and costs nothing! Famous management writer Rosabeth Moss Kantor once said “Compensation is a right. Recognition is a gift.”

    Have you appreciated the work of others lately? Has the value of your own work been appreciated? Here’s a quick test - over the last week, have you:
    - Told someone they have done a good job?
    - Looked specifically to find someone doing something well?
    - Made someone else look good rather than taking the credit yourself?
    - Thanked others for your own success?
    - Passed on positive comments you have heard about others?

    These are simple examples of the things we need to do regularly to acknowledge the good work of others.

    You might say, “If it’s that easy, why don’t more people do it?” There are many reasons, but they all fall into two categories – personal and organisational.

    On a personal level, many of us are not comfortable giving praise. We may be awkward about it, or perhaps believe that people are paid to do a job, so why do we have to praise them?

    From an organisational perspective, it may be the culture that is holding us back, or perhaps technology preventing us from valuing the work of others. For example, technology has changed the way many of us operate. Email may have replaced personal interaction, so we no longer see what others do well – out of sight is out of mind, so how can we praise good work if we don’t see it?

    Here are six ways we can put praise for a job well done back into our working lives.
    1. Look for things people do well and acknowledge them for their good work.
    2. Be a model of acknowledgment – show others it’s OK to give praise.
    3. Have a conversation with a colleague about how to give praise for work well done.
    4. When people have performed above the norm, write them a small thank you note.
    5. Encourage others to thank one another and pass on stories of good work to your manager.
    6. Work to create a culture of appreciation – make acknowledgment part of your daily routine.

    The essential point is that praise must be frequent and given locally (by colleagues and managers). It should not be seen as a corpo

    Client Resistance Is A Gift
    Client resistance is one of the most difficult aspects of selling for sales people and their managers, but learning new skills to handle it can lead to big payoffs in building lost-lasting and rewarding relationships. Resistance is sometimes not obvious and can appear in many subtle and not-so-subtle forms. Here are a few:The client:Says, “Your price is too high.” Gives you way too much detail, or grunts one-word answers. Delays making a decision. Gives you a smokescreen reason for not talking to you. The best I’ve heard recently is: “We’ve
    otivates the employees?” . . .
    - Employees listed “appreciation of a job well done” as number one and “feeling in on things” as number two.
    - Supervisors, on the other hand, expected the employees would rank these two items as eighth and tenth respectively (supervisors thought employees would put wages as number one and promotion number two!).

    These results were replicated in similar studies in the 1980’s and again in the 1990’s. In another recent study, employees were asked to rank job-based incentives – “personal thank-you’s” came first and “a note of appreciation from my manager” came second. “Money” came in at 16th!

    Praise, the thing that motivates us the most, takes so little time and costs nothing! Famous management writer Rosabeth Moss Kantor once said “Compensation is a right. Recognition is a gift.”

    Have you appreciated the work of others lately? Has the value of your own work been appreciated? Here’s a quick test - over the last week, have you:
    - Told someone they have done a good job?
    - Looked specifically to find someone doing something well?
    - Made someone else look good rather than taking the credit yourself?
    - Thanked others for your own success?
    - Passed on positive comments you have heard about others?

    These are simple examples of the things we need to do regularly to acknowledge the good work of others.

    You might say, “If it’s that easy, why don’t more people do it?” There are many reasons, but they all fall into two categories – personal and organisational.

    On a personal level, many of us are not comfortable giving praise. We may be awkward about it, or perhaps believe that people are paid to do a job, so why do we have to praise them?

    From an organisational perspective, it may be the culture that is holding us back, or perhaps technology preventing us from valuing the work of others. For example, technology has changed the way many of us operate. Email may have replaced personal interaction, so we no longer see what others do well – out of sight is out of mind, so how can we praise good work if we don’t see it?

    Here are six ways we can put praise for a job well done back into our working lives.
    1. Look for things people do well and acknowledge them for their good work.
    2. Be a model of acknowledgment – show others it’s OK to give praise.
    3. Have a conversation with a colleague about how to give praise for work well done.
    4. When people have performed above the norm, write them a small thank you note.
    5. Encourage others to thank one another and pass on stories of good work to your manager.
    6. Work to create a culture of appreciation – make acknowledgment part of your daily routine.

    The essential point is that praise must be frequent and given locally (by colleagues and managers). It should not be seen as a corp

    The Top Risk Management Tips – Prevent Injury at Work
    Slips and trips maybe seen by some as funny but they are in fact the most common cause of major injuries at work with over a third of all injuries reported each year caused by slip or trip accidents. In fact slip or trip accidents account for:20% of injuries where the employee is absent for over 3-days 33% of all reported major injuries 2 fatalities per year 50% of all reported accidents to members of the public A cost of ?368 million per year to employers in lost production and other costsThe highest rate of injuries occurs in
    nothing! Famous management writer Rosabeth Moss Kantor once said “Compensation is a right. Recognition is a gift.”

    Have you appreciated the work of others lately? Has the value of your own work been appreciated? Here’s a quick test - over the last week, have you:
    - Told someone they have done a good job?
    - Looked specifically to find someone doing something well?
    - Made someone else look good rather than taking the credit yourself?
    - Thanked others for your own success?
    - Passed on positive comments you have heard about others?

    These are simple examples of the things we need to do regularly to acknowledge the good work of others.

    You might say, “If it’s that easy, why don’t more people do it?” There are many reasons, but they all fall into two categories – personal and organisational.

    On a personal level, many of us are not comfortable giving praise. We may be awkward about it, or perhaps believe that people are paid to do a job, so why do we have to praise them?

    From an organisational perspective, it may be the culture that is holding us back, or perhaps technology preventing us from valuing the work of others. For example, technology has changed the way many of us operate. Email may have replaced personal interaction, so we no longer see what others do well – out of sight is out of mind, so how can we praise good work if we don’t see it?

    Here are six ways we can put praise for a job well done back into our working lives.
    1. Look for things people do well and acknowledge them for their good work.
    2. Be a model of acknowledgment – show others it’s OK to give praise.
    3. Have a conversation with a colleague about how to give praise for work well done.
    4. When people have performed above the norm, write them a small thank you note.
    5. Encourage others to thank one another and pass on stories of good work to your manager.
    6. Work to create a culture of appreciation – make acknowledgment part of your daily routine.

    The essential point is that praise must be frequent and given locally (by colleagues and managers). It should not be seen as a corp

    Transitioning to a Different Job
    The process of changing employers may be very difficult if one is not prepared. Though the process tends to happen less frequently as individuals progress down a given career path, it is important to have a set of standards for entering a new work environment.First and perhaps most importantly, is to be very out going. Smiles and manners go a long way in a first encounter with a new co-worker. Meeting new people is only a challenge when you appear uncomfortable.Move swiftly, lethargic non-responsive individuals appear lazy and unmotivated. The mor
    t more people do it?” There are many reasons, but they all fall into two categories – personal and organisational.

    On a personal level, many of us are not comfortable giving praise. We may be awkward about it, or perhaps believe that people are paid to do a job, so why do we have to praise them?

    From an organisational perspective, it may be the culture that is holding us back, or perhaps technology preventing us from valuing the work of others. For example, technology has changed the way many of us operate. Email may have replaced personal interaction, so we no longer see what others do well – out of sight is out of mind, so how can we praise good work if we don’t see it?

    Here are six ways we can put praise for a job well done back into our working lives.
    1. Look for things people do well and acknowledge them for their good work.
    2. Be a model of acknowledgment – show others it’s OK to give praise.
    3. Have a conversation with a colleague about how to give praise for work well done.
    4. When people have performed above the norm, write them a small thank you note.
    5. Encourage others to thank one another and pass on stories of good work to your manager.
    6. Work to create a culture of appreciation – make acknowledgment part of your daily routine.

    The essential point is that praise must be frequent and given locally (by colleagues and managers). It should not be seen as a corp

    How To Accelerate Your Business To The Top? Where Do I Start?
    ARE YOU IN THE HABIT OF SUCCESS?BUSINESS SUCCESS DEPENDS ON DEVELOPMENT OF GOOD HABITS!Being a successful entrepreneur can be quite challenging to say the least. As an independent, small business owner, I am the CEO, Manager, Customer Service Representative, Office Administrator, and am in charge of Employee Development. As the leader, and possibly the only employee of my company, where and how do I start to implement goodl "habits " that ultimately will ensure my company's success?The good news is we take one step at a time. The first st
    raise for a job well done back into our working lives.
    1. Look for things people do well and acknowledge them for their good work.
    2. Be a model of acknowledgment – show others it’s OK to give praise.
    3. Have a conversation with a colleague about how to give praise for work well done.
    4. When people have performed above the norm, write them a small thank you note.
    5. Encourage others to thank one another and pass on stories of good work to your manager.
    6. Work to create a culture of appreciation – make acknowledgment part of your daily routine.

    The essential point is that praise must be frequent and given locally (by colleagues and managers). It should not be seen as a corporate initiative or program, but merely “the way we do things around here”.

    What’s not been said so far, is that praise must be genuine. People in general are very good at spotting insincerity. The message? When you do praise someone, make sure it’s for the good work they have done and not just for the sake of it.

    A final word of warning. Many organisations turn acknowledgment into an event. They distort it with extrinsic motivators (such as money) and taint it with internal competition. Pure and simple, giving praise for a job well done is just that – pure and simple.

    So, find someone doing something good today and simply tell them what a good job they’ve done!

    If you’d like to give me some thanks for this article, you can do so at http://www.nationallearning.com.au.

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