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Actual for You - Understanding Communication: Mechanical and Social Principles
Finding the best place to purchase your merchandise is of paramount importance to the small business owner. Sometimes the items that you want to sell in your store are hard to find at reasonable prices. Many times, wholesalers will not sell to a small business because they have so many larger outlets that will purchase a lot more of inventory.One example that comes to mind is Nike shoes. The owner of a small clothing store that also carried shoes contacted the Nike Company and found the name of the representative for that area. After contacting the sales representative, the owner was told that the Nike Corporation would not sell shoes to him because his store was too small and that there were other outlets in the area that sold the merchandise. Levis Jeans would also not sell to the small store unless there had already been an account established.
Improving Communication
There are many effective strategies to help improve interpersonal communication. Effective communication does not only involve the transmission of a message, but also ensuring that the other person is devoting enough attention and that the environment is appropriate to transmit the message (controlling the 'noise' and 'interruption' levels).
Attention is the major skill that needs to be 'practised' during the communication process. The more attention devoted to a dialogue, for example, the better a communicator can recognise body language and voice trends. Furthermore, understanding the context of each message and aligning that to the other person's cultural and emotional background plays a key role in creating reliability in the interpretation.
Basic Communication Skills
Such rules are beneficial for any communication process, but particularly important during a formal relationship.
1. Listening well - valuing the client and demonstrating interest for the conversation.
2. Observing - observing body language, voice tone and emotive expressions.
3. Acknowledgement - the recognition for the client's initiative to state his/her issues.
4. Awareness -
1. Your attitudes are the significant contributors to your sales success or failure.2. Make a sale, you will make a living. Sell a relationship and you can make a fortune.3. People buy when they are ready to buy not when you need to sell.4. When you sell price you rent the business. When you sell value you own it.5. Your prospect will tell you what you need to tell them to sell them.6. There is a time to sell and a time to prospect. Don’t confuse them.7. Selling is not a transaction but an opportunity to develop successful lasting relationships8. People buy from people they trust.9. If people want to do business together they won’t let the details get in the way. If people don’t want to do business together any detail will get in the way.10. Time is your most important asset in selling. Use it wisely.11. You don’t turn poor p
Do you find that people often misinterpret what you are saying or your intentions? Have you ever felt that you have totally missed the meaning of what someone else was communicating to you? Do you have difficulty expressing what you would like to say? Rest assured, many of us are confronted with situations like this in our relationships with others! We are left feeling like we are not being heard and our relationships suffer. In the end, our most developed societal tool is also one of the most productive conflict factories in the history of mankind.
In order to tackle two problems with a single solution, we've devised a comprehensive article on communication - and how improving it can not only improve your personal relationships, but also ensure that your professional life is on the right lane.
What is communication?
Body language, sign language, verbal language, writing, gestures, broadcasting - you name it, it is part of the process of communication. Communication is a broad concept and its history can be traced from a wide variety of pathways. Gesture and body language are the most primitive forms of communication, being practiced even before humans were able to produce 'sound' verbal language. Verbal language is possibly the most prominent human form of communication (albeit not the most used - it is perceived to be only 7% to 11% of communication). Some philosophers affirm that our capacity to verbally communicate with each other is the link which separates humans from other animals in the evolutionary scale.
Written language, another particularly prominent and advanced form of human communication, was initiated not so long ago - around 3,000 B.C. when the Egyptian civilisation created their first set of hieroglyphics. The complexity of human communication evolved analogously with the human capacity of learning, invoking major evolutionary changes in the brain structure and resulting in our capacity to improve (or arguably complicate) the way in which we communicate to each other. For the purpose of this article, we'll focus on verbal communication and body language.
Interpersonal Communication
Interpersonal communication can be defined as the transactional process of creating meaning through mutually responsive entities - or less formally, transmitting and receiving messages to and from other individuals. When people are communicating, they're being bombarded with information which, in most cases, they vastly fail to perceive. Why? Because people are not aware of the manner in which others perceive the world and themselves. They may have a rough idea, and even share some commonalities, but being able to predict interpretation of meaning to its full extent is impossible. However, it is possible to recognise some general trends.
Interpersonal communication has a core structure: sender, receiver, message and context. When the first 'message' is produced, a receiver will interpret that message according to his personal background (values, culture, experiences, knowledge and more) and according to the context in which the message was produced (situation, relevance, sender characteristics and more). To effectively communicate, people need to be able to align each individual's background information to the verbal or cultural significance of the message being transmitted. Relationships are based on that common level of understanding, and the more people fail to communicate to each other, the more they develop personal assumptions that could lead to conflict.
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising - telling what the other person should do in a given situation.
8. Inappropriate or excessive questioning - using close-ended questions in excess.
9. Advising - giving the other person a solution to a problem.
Avoiding the Other's Concerns
10. Diverting - "pushing" a solution to the other person's problems.
11. Logical argument - attempting to convince the other with an appeal to logic and facts.
12. Reassuring - trying to stop the other person from feeling negative emotions.
Improving Communication
There are many effective strategies to help improve interpersonal communication. Effective communication does not only involve the transmission of a message, but also ensuring that the other person is devoting enough attention and that the environment is appropriate to transmit the message (controlling the 'noise' and 'interruption' levels).
Attention is the major skill that needs to be 'practised' during the communication process. The more attention devoted to a dialogue, for example, the better a communicator can recognise body language and voice trends. Furthermore, understanding the context of each message and aligning that to the other person's cultural and emotional background plays a key role in creating reliability in the interpretation.
Basic Communication Skills
Such rules are beneficial for any communication process, but particularly important during a formal relationship.
1. Listening well - valuing the client and demonstrating interest for the conversation.
2. Observing - observing body language, voice tone and emotive expressions.
3. Acknowledgement - the recognition for the client's initiative to state his/her issues.
4. Awareness - e
OK, you know you need a mentor, but how do you go about getting one. And, what do you look for?The easiest thing to do is to find people who possess traits you want to have someday, but haven’t managed to achieve for yourself yet. We urge you to find three or four people you can use to help you develop as a marketer and as a business professional.In an earlier article we discussed Maslow’s Hierarchy of needs. The highest human need is the Need for Self-Actualization. Many of the people you will chose as Mentors have “made it” in their field. Don’t just think in terms of captains of industry or tech-gurus, here. Ordinary people that have made it include successful teachers or parents or that small business owner down the street. The point is that these people are accomplished in their fields and one way they can feel good about themselves is to pass on a bit of a legacy to the rest of
Written language, another particularly prominent and advanced form of human communication, was initiated not so long ago - around 3,000 B.C. when the Egyptian civilisation created their first set of hieroglyphics. The complexity of human communication evolved analogously with the human capacity of learning, invoking major evolutionary changes in the brain structure and resulting in our capacity to improve (or arguably complicate) the way in which we communicate to each other. For the purpose of this article, we'll focus on verbal communication and body language.
Interpersonal Communication
Interpersonal communication can be defined as the transactional process of creating meaning through mutually responsive entities - or less formally, transmitting and receiving messages to and from other individuals. When people are communicating, they're being bombarded with information which, in most cases, they vastly fail to perceive. Why? Because people are not aware of the manner in which others perceive the world and themselves. They may have a rough idea, and even share some commonalities, but being able to predict interpretation of meaning to its full extent is impossible. However, it is possible to recognise some general trends.
Interpersonal communication has a core structure: sender, receiver, message and context. When the first 'message' is produced, a receiver will interpret that message according to his personal background (values, culture, experiences, knowledge and more) and according to the context in which the message was produced (situation, relevance, sender characteristics and more). To effectively communicate, people need to be able to align each individual's background information to the verbal or cultural significance of the message being transmitted. Relationships are based on that common level of understanding, and the more people fail to communicate to each other, the more they develop personal assumptions that could lead to conflict.
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising - telling what the other person should do in a given situation.
8. Inappropriate or excessive questioning - using close-ended questions in excess.
9. Advising - giving the other person a solution to a problem.
Avoiding the Other's Concerns
10. Diverting - "pushing" a solution to the other person's problems.
11. Logical argument - attempting to convince the other with an appeal to logic and facts.
12. Reassuring - trying to stop the other person from feeling negative emotions.
Improving Communication
There are many effective strategies to help improve interpersonal communication. Effective communication does not only involve the transmission of a message, but also ensuring that the other person is devoting enough attention and that the environment is appropriate to transmit the message (controlling the 'noise' and 'interruption' levels).
Attention is the major skill that needs to be 'practised' during the communication process. The more attention devoted to a dialogue, for example, the better a communicator can recognise body language and voice trends. Furthermore, understanding the context of each message and aligning that to the other person's cultural and emotional background plays a key role in creating reliability in the interpretation.
Basic Communication Skills
Such rules are beneficial for any communication process, but particularly important during a formal relationship.
1. Listening well - valuing the client and demonstrating interest for the conversation.
2. Observing - observing body language, voice tone and emotive expressions.
3. Acknowledgement - the recognition for the client's initiative to state his/her issues.
4. Awareness -
In the beginning, Yellow Pages ads were, well, yellow. With black type. Then, in an effort to jump start sales, the clever people who invented Yellow Pages in 1886, the Reuben H. Donnelly Corporation, figured an inexpensive way to add red to the ads. Red borders, red type. Higher rates.With the monopoly broken all over the country there are now Yellow Books, Yellow Pages, McLeodUSA Books and a whole bunch of smaller start ups. Some use new printing techniques making 4- color ads available, in some books. The Yellow Book, the fastest growing independent, does not have any color as a selling point (cheaper). All black, like the old days.Does color work? Who's to say. The research by the yellow pages people says, yes, worth the money. Competitive media can show numbers that contradict those claims.What is boils down to is the same question you have to ask about
Interpersonal communication has a core structure: sender, receiver, message and context. When the first 'message' is produced, a receiver will interpret that message according to his personal background (values, culture, experiences, knowledge and more) and according to the context in which the message was produced (situation, relevance, sender characteristics and more). To effectively communicate, people need to be able to align each individual's background information to the verbal or cultural significance of the message being transmitted. Relationships are based on that common level of understanding, and the more people fail to communicate to each other, the more they develop personal assumptions that could lead to conflict.
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising - telling what the other person should do in a given situation.
8. Inappropriate or excessive questioning - using close-ended questions in excess.
9. Advising - giving the other person a solution to a problem.
Avoiding the Other's Concerns
10. Diverting - "pushing" a solution to the other person's problems.
11. Logical argument - attempting to convince the other with an appeal to logic and facts.
12. Reassuring - trying to stop the other person from feeling negative emotions.
Improving Communication
There are many effective strategies to help improve interpersonal communication. Effective communication does not only involve the transmission of a message, but also ensuring that the other person is devoting enough attention and that the environment is appropriate to transmit the message (controlling the 'noise' and 'interruption' levels).
Attention is the major skill that needs to be 'practised' during the communication process. The more attention devoted to a dialogue, for example, the better a communicator can recognise body language and voice trends. Furthermore, understanding the context of each message and aligning that to the other person's cultural and emotional background plays a key role in creating reliability in the interpretation.
Basic Communication Skills
Such rules are beneficial for any communication process, but particularly important during a formal relationship.
1. Listening well - valuing the client and demonstrating interest for the conversation.
2. Observing - observing body language, voice tone and emotive expressions.
3. Acknowledgement - the recognition for the client's initiative to state his/her issues.
4. Awareness -
Getting your small business or home business online basically is a really simple matter.Many business owners can not believe this. They don't sell their own products that they create and can be proud of. They are leaving lots of money on the table.Why?I think most of them don't do it because they just don't try! They think it's too difficult, or it will take too long, or it will be too expensive to get started or they don't know enough about business or or or ...Or they might think the necessary software is too expensive or too complicated to use. They don't realize that a lot of things you need to create very high-quality products are available on the Net for free.Also they often think it takes a big investment to get started, but at under $150 a year they can have everything they need to get going.Altoget
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising - telling what the other person should do in a given situation.
8. Inappropriate or excessive questioning - using close-ended questions in excess.
9. Advising - giving the other person a solution to a problem.
Avoiding the Other's Concerns
10. Diverting - "pushing" a solution to the other person's problems.
11. Logical argument - attempting to convince the other with an appeal to logic and facts.
12. Reassuring - trying to stop the other person from feeling negative emotions.
Improving Communication
There are many effective strategies to help improve interpersonal communication. Effective communication does not only involve the transmission of a message, but also ensuring that the other person is devoting enough attention and that the environment is appropriate to transmit the message (controlling the 'noise' and 'interruption' levels).
Attention is the major skill that needs to be 'practised' during the communication process. The more attention devoted to a dialogue, for example, the better a communicator can recognise body language and voice trends. Furthermore, understanding the context of each message and aligning that to the other person's cultural and emotional background plays a key role in creating reliability in the interpretation.
Basic Communication Skills
Such rules are beneficial for any communication process, but particularly important during a formal relationship.
1. Listening well - valuing the client and demonstrating interest for the conversation.
2. Observing - observing body language, voice tone and emotive expressions.
3. Acknowledgement - the recognition for the client's initiative to state his/her issues.
4. Awareness -
When working on your own business from home, you might notice that you don’t have the same software tools that you might if you were working for a big company. You don’t want to have to spend all of that money to have the same software though, and you shouldn’t have to. Here is a list of tools that can help you with your business, and they are all free.If you want to be able to keep track of tasks you need to work on, a great tool is Vitalist. Here you can set up projects, or tasks that you need to complete. You can create multiple lists, which is great if you are working on more than one project at a time. There is also an inbox, which allows you to put other tasks that need to be done, but are not associated with a project. Here are two other sites that will allow you to track lists, and are also good. Both Ta Da List and Remember the Milk have to-do lists that will help you keep tr
Improving Communication
There are many effective strategies to help improve interpersonal communication. Effective communication does not only involve the transmission of a message, but also ensuring that the other person is devoting enough attention and that the environment is appropriate to transmit the message (controlling the 'noise' and 'interruption' levels).
Attention is the major skill that needs to be 'practised' during the communication process. The more attention devoted to a dialogue, for example, the better a communicator can recognise body language and voice trends. Furthermore, understanding the context of each message and aligning that to the other person's cultural and emotional background plays a key role in creating reliability in the interpretation.
Basic Communication Skills
Such rules are beneficial for any communication process, but particularly important during a formal relationship.
1. Listening well - valuing the client and demonstrating interest for the conversation.
2. Observing - observing body language, voice tone and emotive expressions.
3. Acknowledgement - the recognition for the client's initiative to state his/her issues.
4. Awareness - ensuring that the counsellor's body language is appropriate for the context.
5. Thinking - reasoning about what is and what is not appropriate input to the process.
6. Verbal expression - ensuring the use of the appropriate tone, rhythm and volume of voice.
7. Reflecting - clarifying and verifying what the client has expressed to the counsellor.
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