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Actual for You - Dealing With a Hostile Work Environment
As Sales Managers, much of our time is spent managing our sales staff. Training, forecasting, ride a longs. The list goes on and on. Our days are so busy, we are often taken by surprise when our VP or Senior Level Manager emails or calls us with an edict from on high. You know the call. Some new "thing" that the CEO or Board has come up with that your sales
2. Make modifications to the working conditions so that they are less stressful and more conducive to effective coping and job performance. Example: changing organizational decision-making processes to include employees.
3. Help individuals adapt by teaching them better coping strategies for conditions that are impossible or difficult to change. Bringing in counseling services for employees, or encouraging employees to use the company’s Employee Assistance Programs.
Web Resources
The other day a reporter call to interview me on the “Death of
Customer Service”. My first reaction was to deny that charge
and claim that customer service is very much alive and well.
But upon further thought of the service I’ve received over the
past few months and what others have related to me about
their experiences, I had to admit that the qu
[a hostile work environment is…] one that both a reasonable person would find hostile or abusive and one that a particular person who is the object of the harassment perceives to be hostile or abusive. Hostile work environment is determined by looking at all of the circumstances, including the frequency of the allegedly harassing conduct, its severity, whether it is physically threatening or humiliating, and whether it unreasonably interferes with an employee’s work performance
Whether you plan on leaving your employer or staying put, any type of severe hostility (conflict, opposition, or resistance) that interferes with your job performance should be handled in a professional manner. Doing so will only help you in the future, so avoid bad-mouthing the offender or your employer. You never know, how your paths will cross again. “Keep your words sweet...in case you have to eat them.”
Here are some tips for coping in a hostile workplace:
Keep in mind why you are at the job.
Why are you working at that particular company? Whatever the reason, let the objective you want to achieve give you the motivation to survive each day.
Focus on your own responses.
As difficult as the situation may be, learn to control how you respond to it. Try to cope internally. Prayer can be effective in “getting yourself together” and keeping your composure.
Carefully choose who you associate with.
Learn what not to say and who not to trust in future. Avoid discussing your private life while at work (with others and on private phone conversations). This reduces your being a target for gossip.
Find another opportunity.
If the situation does not improve to your satisfaction, and you have exhausted all options, look out for yourself and leave.
Tips for Management & Supervisory Employees
1. Identify the stressful relationship between the individual or group and the work setting. Strategies might include changes in worker assignment to produce a better person-environment fit.
2. Make modifications to the working conditions so that they are less stressful and more conducive to effective coping and job performance. Example: changing organizational decision-making processes to include employees.
3. Help individuals adapt by teaching them better coping strategies for conditions that are impossible or difficult to change. Bringing in counseling services for employees, or encouraging employees to use the company’s Employee Assistance Programs.
Web Resources
Consider the following scenario that happens thousands of time every day in America.You go to the grocery store. Upon entering the store, you grab your grocery list and realize you left it at home or in the office. As you are walking up and down the aisles, you try to remember everything you need. When you come home, you check what you purchased againor humiliating, and whether it unreasonably interferes with an employee’s work performance
Whether you plan on leaving your employer or staying put, any type of severe hostility (conflict, opposition, or resistance) that interferes with your job performance should be handled in a professional manner. Doing so will only help you in the future, so avoid bad-mouthing the offender or your employer. You never know, how your paths will cross again. “Keep your words sweet...in case you have to eat them.”
Here are some tips for coping in a hostile workplace:
Keep in mind why you are at the job.
Why are you working at that particular company? Whatever the reason, let the objective you want to achieve give you the motivation to survive each day.
Focus on your own responses.
As difficult as the situation may be, learn to control how you respond to it. Try to cope internally. Prayer can be effective in “getting yourself together” and keeping your composure.
Carefully choose who you associate with.
Learn what not to say and who not to trust in future. Avoid discussing your private life while at work (with others and on private phone conversations). This reduces your being a target for gossip.
Find another opportunity.
If the situation does not improve to your satisfaction, and you have exhausted all options, look out for yourself and leave.
Tips for Management & Supervisory Employees
1. Identify the stressful relationship between the individual or group and the work setting. Strategies might include changes in worker assignment to produce a better person-environment fit.
2. Make modifications to the working conditions so that they are less stressful and more conducive to effective coping and job performance. Example: changing organizational decision-making processes to include employees.
3. Help individuals adapt by teaching them better coping strategies for conditions that are impossible or difficult to change. Bringing in counseling services for employees, or encouraging employees to use the company’s Employee Assistance Programs.
Web Resources
The lead-inToday our world is completely different compared to the early years of industrialism or even in comparison to just ten fifteen years ago. Our modern society is more or less totally transparent and the consumers are in command. To be successful today you need a genuine interest to listen to them and to understand their needs by implementing oping in a hostile workplace:
Keep in mind why you are at the job.
Why are you working at that particular company? Whatever the reason, let the objective you want to achieve give you the motivation to survive each day.
Focus on your own responses.
As difficult as the situation may be, learn to control how you respond to it. Try to cope internally. Prayer can be effective in “getting yourself together” and keeping your composure.
Carefully choose who you associate with.
Learn what not to say and who not to trust in future. Avoid discussing your private life while at work (with others and on private phone conversations). This reduces your being a target for gossip.
Find another opportunity.
If the situation does not improve to your satisfaction, and you have exhausted all options, look out for yourself and leave.
Tips for Management & Supervisory Employees
1. Identify the stressful relationship between the individual or group and the work setting. Strategies might include changes in worker assignment to produce a better person-environment fit.
2. Make modifications to the working conditions so that they are less stressful and more conducive to effective coping and job performance. Example: changing organizational decision-making processes to include employees.
3. Help individuals adapt by teaching them better coping strategies for conditions that are impossible or difficult to change. Bringing in counseling services for employees, or encouraging employees to use the company’s Employee Assistance Programs.
Web Resources
Have you ever wondered what was in the candles you burn? What about , why some candles cost more than others? Believe me there is a big difference between paraffin and soy candles. You can get candles at just about any store now a days, Wal-Mart, dollar tree, even gas stations, but did you know that those candles are made from petroleum products? Yep, the sanot to trust in future. Avoid discussing your private life while at work (with others and on private phone conversations). This reduces your being a target for gossip.
Find another opportunity.
If the situation does not improve to your satisfaction, and you have exhausted all options, look out for yourself and leave.
Tips for Management & Supervisory Employees
1. Identify the stressful relationship between the individual or group and the work setting. Strategies might include changes in worker assignment to produce a better person-environment fit.
2. Make modifications to the working conditions so that they are less stressful and more conducive to effective coping and job performance. Example: changing organizational decision-making processes to include employees.
3. Help individuals adapt by teaching them better coping strategies for conditions that are impossible or difficult to change. Bringing in counseling services for employees, or encouraging employees to use the company’s Employee Assistance Programs.
Web Resources
When was the last time you really examined your vision for your business? As the calendar year or the fiscal year draws to a close, this could present perfect timing for an examination of your vision for your business. A vision is dynamic and it requires periodic examination in order to retain your strategic focus in business. Here are ten (10) questions uce a better person-environment fit.
2. Make modifications to the working conditions so that they are less stressful and more conducive to effective coping and job performance. Example: changing organizational decision-making processes to include employees.
3. Help individuals adapt by teaching them better coping strategies for conditions that are impossible or difficult to change. Bringing in counseling services for employees, or encouraging employees to use the company’s Employee Assistance Programs.
Web Resources
http://www.workplacefairness.org/harassment
http://www.CareerCookie.com
Print Resource
The Ten Commandments of Working in a Hostile Environment by: T.D. Jakes
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