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  • Actual for You - New Laws Effect the Way Businesses Must Protect Their Customers

    Sometimes Team Success is About Harnessing the Power of Self
    Voracity is a very powerful emotion that, if harnessed properly, can be both self-serving and profitable for any business. The secret is to find a way to create an environment where selfishness can and will serve two masters. How can that be done? I'm glad you asked!Remember why you came to work today, and be honest with yourself. Your first answer (company line) is that you wanted to get started on making your company the best and most highly-respected in the nation or the world. But ask again, this time giving yourself a chance to reflect a bit further. OK, so you might have come to earn a paycheck so that you can pay the bills and possibly have a little left over to spend on yourself. The introspection continues: Will I have more income than expenses this week? Will I be able to take a vacation? Can I afford to go out to diner tonight rather than having to eat at home in front of the television? Suddenly, your honorable corporate mantra seems a little less believable. You’re horrified with yourself.Don't be ashamed. Aligning personal goals with professional objectives is the win-win of management today. Every employee in the company must clearly understand that the way they make more money
    d numbers, and account numbers (bank, checking, saving, etc.), are being forced to assume responsibility of the consumer data they maintain and are being penalized with fines if they do not.

    Over the last few years, American businesses have begun to get use to the idea of mandatory compliancy programs, the health care industry has Health Insurance Portability and Accountability Act (HIPAA), publicly traded corporations are required to be compliant with Sarbanes-Oxley Act, the Gramm - Leach - Bliley Act (GLBA) affects how financial institutions like banks, and retail organizations must comply with mandatory credit card company's programs requiring secure data networks.

    With the rash of new laws being drafted and passed by both state and natio

    Small Annoyances Can Make a Big Impact on a Business's Bottom Line
    Sales clerks who stand behind the counter gabbing to friends and ignoring the customer in front of them; product return personnel who refuse to honor their store's return policy; bank employees who get surly and defensive when questioned about possible errors on a depositor's bank statement.These slights and others can cost a business thousands in lost revenues and even the loss of their reputation in the community. Customers who have been treated rudely or who see themselves as having been cheated or ripped off in some way are likely to vote with their feet, walking out of a business and in the door of a similar business down the street that presents itself as more welcoming. Even more serious, customers who see themselves as slighted generally tell other people, which can impact a business's reputation very quickly. Once tarnished, a company's public reputation is very hard to repair.Proper hiring and training of customer service personnel is paramount. Employees who enjoy interacting with customers and who genuinely want to help resolve problems are a valuable asset to a business. Beyond that, company customer return policies and problem resolution procedures must make it easy for employees to
    While most of us have heard statistics about the financial losses surrounding identity theft, most people aren’t surprised to learn that data theft is growing at more than 650% over the past three years, according to the Computer Security Institute and the FBI. What some individuals might be surprised with thought is the growing responds by lawmakers that are carrying some very real consequences.

    When the California Senate Law 1386 was passed and became effective 1 July, 2004, it was virtually unnoticed by the press or companies doing business in the state, remaining an obscure law in October of 2004 when Georgia-based ChoicePoint, Inc. internally identified that their data network had been compromised.

    Almost four months went by from the time ChoicePoint, Inc. recognized that their network had been compromised and the announcement of the breach. During that time, ChoicePoint Inc. executives had decided it was best to attempt to isolate the degree of damage before approaching their customers with the news that their personal identities had been stolen.

    ChoicePoint, Inc eventually estimated the number of people, whose personal data had been compromised, at 145,000. The incident might have gone by completely undiscovered if ChoicePoint, Inc. had not contacted the local police at the initial detection of the security violation.

    By neglecting to rapidly informing it’s customers of the potential misuse of their consumer identities due to a breach in their network security, ChoicePoint, Inc. violated the California Senate Bill 1386. When it was finally announced in February of 2005 that their data network was compromised, no one knew of the legal firestorm it would produce with legislators all over the country.

    Law Makers Reply to Data Loss

    Out of the 145,000 individuals believed to have lost their personal identification, only 35,000 California citizens were initially notified because the California law only required notification of California residence. As news spread, outraged politicians threw out the country pressured ChoicePoint, Inc. to disclose the extent of the network breach to all affected individuals and then began drafting bills that would fill the gaps for their constituents.

    While individual laws vary from state to state, approximately 15 states at the time of this writing, including New York, Illinois, Connecticut and Florida, have passed bills that require businesses to notify customers of a network breach that could result in the loss of personal identity. While state legislators are passing notification laws, U.S. Senators Patrick Leahy and Arlen Spector have introduced the “Personal Data Privacy and Security Act” to address compromised data networks with some proposed bills going as far as to require a national registry.

    With the passage of these laws, businesses that maintain consumer information, which has been defined by most states as social security number, drivers license numbers, state id numbers, credit and debit card numbers, and account numbers (bank, checking, saving, etc.), are being forced to assume responsibility of the consumer data they maintain and are being penalized with fines if they do not.

    Over the last few years, American businesses have begun to get use to the idea of mandatory compliancy programs, the health care industry has Health Insurance Portability and Accountability Act (HIPAA), publicly traded corporations are required to be compliant with Sarbanes-Oxley Act, the Gramm - Leach - Bliley Act (GLBA) affects how financial institutions like banks, and retail organizations must comply with mandatory credit card company's programs requiring secure data networks.

    With the rash of new laws being drafted and passed by both state and nation

    How to Clean Marble Floors
    An area that causes some cleaning contractors to scratch their heads, is the best way to clean marble floors. Asking janitorial supply houses or stores that sell marble flooring will almost always lead to different answers on the best way to clean and take care of marble floors. Suggestions on cleaning vary from using an all-purpose cleaner to plain water to vinegar. But these are not the ingredients that you need to care for the marble floors in your buildings.Begin with by realizing that marble is a natural stone so you need to treat it differently than other types of flooring. Stone floors are sensitive and you can ruin the surface if you use the wrong chemical to clean it. An acid based product may scratch and etch polished stone. The surface can actually be eaten away by an acid based cleaner with the result being a floor looking dull or pitted.Using plain city water can cause a different set of problems. City water is usually treated with chemicals and may contain salt to soften the water. After drying, the water can leave behind residue from the chemicals and may leave a cloudy look across the floor.The use of an all-purpose cleaner can lead to a dulling or scratched appeara
    ime ChoicePoint, Inc. recognized that their network had been compromised and the announcement of the breach. During that time, ChoicePoint Inc. executives had decided it was best to attempt to isolate the degree of damage before approaching their customers with the news that their personal identities had been stolen.

    ChoicePoint, Inc eventually estimated the number of people, whose personal data had been compromised, at 145,000. The incident might have gone by completely undiscovered if ChoicePoint, Inc. had not contacted the local police at the initial detection of the security violation.

    By neglecting to rapidly informing it’s customers of the potential misuse of their consumer identities due to a breach in their network security, ChoicePoint, Inc. violated the California Senate Bill 1386. When it was finally announced in February of 2005 that their data network was compromised, no one knew of the legal firestorm it would produce with legislators all over the country.

    Law Makers Reply to Data Loss

    Out of the 145,000 individuals believed to have lost their personal identification, only 35,000 California citizens were initially notified because the California law only required notification of California residence. As news spread, outraged politicians threw out the country pressured ChoicePoint, Inc. to disclose the extent of the network breach to all affected individuals and then began drafting bills that would fill the gaps for their constituents.

    While individual laws vary from state to state, approximately 15 states at the time of this writing, including New York, Illinois, Connecticut and Florida, have passed bills that require businesses to notify customers of a network breach that could result in the loss of personal identity. While state legislators are passing notification laws, U.S. Senators Patrick Leahy and Arlen Spector have introduced the “Personal Data Privacy and Security Act” to address compromised data networks with some proposed bills going as far as to require a national registry.

    With the passage of these laws, businesses that maintain consumer information, which has been defined by most states as social security number, drivers license numbers, state id numbers, credit and debit card numbers, and account numbers (bank, checking, saving, etc.), are being forced to assume responsibility of the consumer data they maintain and are being penalized with fines if they do not.

    Over the last few years, American businesses have begun to get use to the idea of mandatory compliancy programs, the health care industry has Health Insurance Portability and Accountability Act (HIPAA), publicly traded corporations are required to be compliant with Sarbanes-Oxley Act, the Gramm - Leach - Bliley Act (GLBA) affects how financial institutions like banks, and retail organizations must comply with mandatory credit card company's programs requiring secure data networks.

    With the rash of new laws being drafted and passed by both state and natio

    7 Point Checklist for Business Letters
    I don’t claim to be a good advertising writer. But over the years, I’ve sent hundreds of business letters. Here are a few things I try to include in each of them:l. The headline, first sentence, and P.S. are usually the best-read parts. They need to dramatize an offer, or focus on the reason the letter was sent.2. Most letters should emphasize a single theme. Everything in the letter should relate to that theme.3. Use active, descriptive words.4. Show customers how to solve a problem. In a letter to your customers, this might involve MAKING or SAVING money.5. Readers relate to “success stories.” Can you tell them how you’ve solved a specific problem for other customers?How about running an “open letter to customers?” Detail your plans for your company’s future, or for an upcoming trade show. Tell how your reader can benefit.6. One major question companies ask is “How do we get more response – or feedback – from a letter?”Here are a few ideas: give away something free; offer that item or service in the first sentence; use a color marker (perhaps red or blue) to highlight the letter’s main points; give readers a reason to contact you by a specific date; put
    Point, Inc. violated the California Senate Bill 1386. When it was finally announced in February of 2005 that their data network was compromised, no one knew of the legal firestorm it would produce with legislators all over the country.

    Law Makers Reply to Data Loss

    Out of the 145,000 individuals believed to have lost their personal identification, only 35,000 California citizens were initially notified because the California law only required notification of California residence. As news spread, outraged politicians threw out the country pressured ChoicePoint, Inc. to disclose the extent of the network breach to all affected individuals and then began drafting bills that would fill the gaps for their constituents.

    While individual laws vary from state to state, approximately 15 states at the time of this writing, including New York, Illinois, Connecticut and Florida, have passed bills that require businesses to notify customers of a network breach that could result in the loss of personal identity. While state legislators are passing notification laws, U.S. Senators Patrick Leahy and Arlen Spector have introduced the “Personal Data Privacy and Security Act” to address compromised data networks with some proposed bills going as far as to require a national registry.

    With the passage of these laws, businesses that maintain consumer information, which has been defined by most states as social security number, drivers license numbers, state id numbers, credit and debit card numbers, and account numbers (bank, checking, saving, etc.), are being forced to assume responsibility of the consumer data they maintain and are being penalized with fines if they do not.

    Over the last few years, American businesses have begun to get use to the idea of mandatory compliancy programs, the health care industry has Health Insurance Portability and Accountability Act (HIPAA), publicly traded corporations are required to be compliant with Sarbanes-Oxley Act, the Gramm - Leach - Bliley Act (GLBA) affects how financial institutions like banks, and retail organizations must comply with mandatory credit card company's programs requiring secure data networks.

    With the rash of new laws being drafted and passed by both state and natio

    Neon Signs
    It is rather difficult to read the ordinary signboards in the dark. For this very reason, many signboards incorporate neon, since it glows in the dark. The Neon signs are a big relief to night travelers specially, as they are easily able to identify and adhere to road signs and instruction. The first neon sign appeared in France in 1910. After its initial appearance, the neon signs went on to be very popular and advertising companies started competing with each other on regards to its creativity and presentation. Neon signs are considered an effective medium of advertisement, as they readily attract attention and have a great impact on the customers.Neon lights are colorful and vibrant in nature. This visual medium meets local marketing needs and consequently helps increase customers and business. In relation to retail and multinational businesses, wholesale neon light purchases prove to be favorable. Customers searching for neon signs may approach local and online stores or find neon sign manufacturing locations through the yellow pages.Retail, franchise and advertising companies make numerous wholesale neon sign purchases, since, they require numerous signs to display different advertisements a
    ual laws vary from state to state, approximately 15 states at the time of this writing, including New York, Illinois, Connecticut and Florida, have passed bills that require businesses to notify customers of a network breach that could result in the loss of personal identity. While state legislators are passing notification laws, U.S. Senators Patrick Leahy and Arlen Spector have introduced the “Personal Data Privacy and Security Act” to address compromised data networks with some proposed bills going as far as to require a national registry.

    With the passage of these laws, businesses that maintain consumer information, which has been defined by most states as social security number, drivers license numbers, state id numbers, credit and debit card numbers, and account numbers (bank, checking, saving, etc.), are being forced to assume responsibility of the consumer data they maintain and are being penalized with fines if they do not.

    Over the last few years, American businesses have begun to get use to the idea of mandatory compliancy programs, the health care industry has Health Insurance Portability and Accountability Act (HIPAA), publicly traded corporations are required to be compliant with Sarbanes-Oxley Act, the Gramm - Leach - Bliley Act (GLBA) affects how financial institutions like banks, and retail organizations must comply with mandatory credit card company's programs requiring secure data networks.

    With the rash of new laws being drafted and passed by both state and natio

    Business Availability Center Products Overview
    Business Availability Center products are an extensive package of advanced, state-of-the-art tools for measuring and managing critical business processes to ensure business efficiency, stability and longevity in the market. Designed by Mercury Interactive, Business Availability Center products offer users an innovative approach to integrating business, end-user and system perspectives, while also providing a detailed analysis of the infrastructure that incorporates critical applications.With the help of Mercury Interactive Business Availability Center products, organizations can: manage IT from a business perspective to improve service levels; translate business objectives into IT operational level agreements; ensure alignment between LOBs and IT by measuring and reporting on service levels from an end-user perspective; obtain a detailed map applications and infrastructure environments; rapidly identify, classify and diagnose problems to prevent application downtime; assess impact before deployment in order to minimize business risk.Mercury Interactive Business Availability Center products encompass a wide variety of innovative tools, including End User Management, Diagnostics, System Availabilit
    d numbers, and account numbers (bank, checking, saving, etc.), are being forced to assume responsibility of the consumer data they maintain and are being penalized with fines if they do not.

    Over the last few years, American businesses have begun to get use to the idea of mandatory compliancy programs, the health care industry has Health Insurance Portability and Accountability Act (HIPAA), publicly traded corporations are required to be compliant with Sarbanes-Oxley Act, the Gramm - Leach - Bliley Act (GLBA) affects how financial institutions like banks, and retail organizations must comply with mandatory credit card company's programs requiring secure data networks.

    With the rash of new laws being drafted and passed by both state and national legislators, businesses will be compelled to implement best practices for their data network security to protect their consumers data. Company’s now have the choice of either securing their networks or face embarrassment, and negative press associated with insecure data networks. Even worst, if companies do not publicly disclose security breach’s to their customers, they run the risk of being held liable for civil damages or can face class action lawsuits.

    Window of Opportunity for Companies in States with Pending Laws

    Company’s that exist in states with pending laws have a window of opportunity to tighten up their network security before they become open to potential liability and lawsuits. This window of opportunity is an excellent time to educate employees of the laws concerning network security, and implement security controls in their network that will make them compliant with their respective state law.

    Listed are five major steps that organizations should take to keep nonpublic information private outlining how organizations can establish and enforce information-security policies that will help them comply with these privacy regulations.

    Step 1: Identify and prioritize consumer information

    The majority of businesses have never addressed how to protect consumer information. By categorizing the types of information by value and level confidentiality, businesses can prioritize what data to secure first.

    Step 2: Study the internal flow of information and perform risk analysis

    It's critical for a business to understand how information flows within the company to see how confidential information flows around an organization. Identifying the major business processes that involve confidential information is a straightforward exercise, but determining the risk of leakage requires a more in-depth examination. Organizations need to ask themselves the following questions of each major business process:

    Which employees have access to the information?

    How is the information created, modified, processed, and distributed by employees?

    What is the workflow of consumer information?

    Are there gaps between stated policies/procedures and actual workflow?

    By analyzing information flows with these questions in mind, companies can quickly identify vulnerabilities in their handling of sensitive information.

    Step 3: Determine appropriate access, usage and information-distribution policies

    Based on the risk analysis, a business can quickly design policies for various types of consumer information. These policies govern who can access, use or receive which type of content and when, as well as oversee enforcement actions for violations of those policies.

    The access to consumer information through out the data network should be secured to reflect the workflow threw the us

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