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    Selling Ice Cubes to Eskimos - It's Not All It's Cracked Up to Be
    We use an exercise in our sales development workshops to help our participants discover some myths about what makes a great sales person. We examine our feelings as buyers toward the sales people we experience. As our participants share their opinions and experiences, we build two lists. You might try this yourself.From your experience as a buyer/consumer, what are the attributes of the ideal sales person?• _____________• _____________• _____________
    uctive than a one hour review every year. You need to get to know your team better and they need to get to know you. It will help you build a relationship with the individual. You'll gain a much better understanding of them and how they're handling the job. It will also give the impression that you care about the individual and show th
    Customer Service - The President Murdered Grandma
    It has been said that President Franklin D. Roosevelt was tired of the typical small talk and flattery he received when meeting with adoring guests at various White House receptions. FDR was certain that guests really weren’t listening to what he had to say, so at one particular event President Roosevelt decided he would make the exact same comment to each guest to see if, in fact, they were listening. As the guests arrived and shook the President’s hand he smiled politely and sa
    Are workers telling the truth when they say they are ill? This question was posed on the Money Programme on BBC Television in December 2004. British Bosses are reporting that more and more of their staff appear to be skiving off with faked illnesses and many firms are taking new steps to crack down on malingerers. Research by the Confederation of British Industry suggests that workplace absence is on the rise for the first time in five years. Last year we were off sick on average for 7.2 days up from 6.8 the previous year. It costs UK businesses ?11.75bn a year, the CBI says. The CBI also estimates that 15% of all illness is due to people taking days off when they are not really ill.

    Now while I accept that there will always people who take time off work for no good reason, I believe managers need to take a long hard look at how they manage their people in the first place. Perhaps if they made the workplace a far better place to be then a lot less people would take a "sickie."

    If you want a highly motivated team who don't take time off work, don't keep looking for other jobs and make a positive contribution to your business there are three things you need to do.

    #1 Spend some quality time

    I didn't say "quantity time" I said "quality time." One or two minutes of quality time on a regular basis are far more productive than a one hour review every year. You need to get to know your team better and they need to get to know you. It will help you build a relationship with the individual. You'll gain a much better understanding of them and how they're handling the job. It will also give the impression that you care about the individual and show tha

    How to Take Your Law Firm to the Next Level
    How to Take Your Law Firm to the Next Level Third in a series of three articlesSO you’ve done such a good job at bringing in new clients to your firm that you’re swamped with business, your firm is large and growing, and all parts of your marketing system are in place and running smoothly? Congratulations!If you can confidently answer "yes!" to the following metrics, then you’re ready to take your practice to the next level:• Is your firm’s mission perfe
    eration of British Industry suggests that workplace absence is on the rise for the first time in five years. Last year we were off sick on average for 7.2 days up from 6.8 the previous year. It costs UK businesses ?11.75bn a year, the CBI says. The CBI also estimates that 15% of all illness is due to people taking days off when they are not really ill.

    Now while I accept that there will always people who take time off work for no good reason, I believe managers need to take a long hard look at how they manage their people in the first place. Perhaps if they made the workplace a far better place to be then a lot less people would take a "sickie."

    If you want a highly motivated team who don't take time off work, don't keep looking for other jobs and make a positive contribution to your business there are three things you need to do.

    #1 Spend some quality time

    I didn't say "quantity time" I said "quality time." One or two minutes of quality time on a regular basis are far more productive than a one hour review every year. You need to get to know your team better and they need to get to know you. It will help you build a relationship with the individual. You'll gain a much better understanding of them and how they're handling the job. It will also give the impression that you care about the individual and show th

    Scammers Use Better Business Bureau Name To Commit Scams
    The Better Business Bureau recently issued a national alert to warn consumers and businesses about two questionable operations that are falsely using the BBB name to scam victims.One business is perpetrating an advance fee loan scam that targets consumers and businesses with poor credit records. It has provided as a reference fictitious BBB phone numbers that are answered by representatives who falsely claim to be with the Better Business Bureau and provide a positive repo
    not really ill.

    Now while I accept that there will always people who take time off work for no good reason, I believe managers need to take a long hard look at how they manage their people in the first place. Perhaps if they made the workplace a far better place to be then a lot less people would take a "sickie."

    If you want a highly motivated team who don't take time off work, don't keep looking for other jobs and make a positive contribution to your business there are three things you need to do.

    #1 Spend some quality time

    I didn't say "quantity time" I said "quality time." One or two minutes of quality time on a regular basis are far more productive than a one hour review every year. You need to get to know your team better and they need to get to know you. It will help you build a relationship with the individual. You'll gain a much better understanding of them and how they're handling the job. It will also give the impression that you care about the individual and show th

    Limited Liability Corporation
    You may not quite know it, but the limited liability corporation (others also call it a limited liability company) has become the most popular form for organizing business and investment activities. There are many benefits to be derived from a limited liability corporation.For instance, if you are a doctor, lawyer or some other professional and you want to protect your assets from malpractice suits and other claims, you can organize a limited liability corporation for that
    a highly motivated team who don't take time off work, don't keep looking for other jobs and make a positive contribution to your business there are three things you need to do.

    #1 Spend some quality time

    I didn't say "quantity time" I said "quality time." One or two minutes of quality time on a regular basis are far more productive than a one hour review every year. You need to get to know your team better and they need to get to know you. It will help you build a relationship with the individual. You'll gain a much better understanding of them and how they're handling the job. It will also give the impression that you care about the individual and show th

    Who Do You Work For?
    We are all influenced by brands and I can prove it to you.When you by detergent to do your laundry, I bet you don’t read the list of chemicals from one brand, compare it with three others and say, “Hmm. The combination of these in this brand will probably be far superior to the combination in these other three.” You never say that, do you?Instead you assume they’ll all do the same job and buy one as opposed to another because it’s on sale, you have a coupon, or has
    uctive than a one hour review every year. You need to get to know your team better and they need to get to know you. It will help you build a relationship with the individual. You'll gain a much better understanding of them and how they're handling the job. It will also give the impression that you care about the individual and show that you're there to help with problems both personal and business.

    Spending quality time will encourage opinions and ideas to flow from them and allows you to explain the company's mission. It gives them a feeling of being in on things which is a big motivator. It will also help you build an "early warning system" of any problems both business and personal. Finally, it builds team spirit and morale.

    #2 Give feedback and coach

    You need to regularly tell each member of your team when they're doing well and when not so well. I read some recent research that suggested 65% of employees in the US received no recognition at work in the past year. My experience tells me that it's much the same throughout the world and much worse in some countries.

    Some managers still believe - "why should I praise people when they're only doing what they're paid to do." It's also important to tell people when they're not performing. There are too many managers who either ignore poor behaviour or come down on the person like a ton of bricks. There are particular ways to give feedback and coach and they're described in detail in the book - How to get More Sales by Motivating Your Team.

    #3 Be a believer

    We're now getting into the area of "Empowerment" which was first introduced in the 1080's and became a bit of a management bu

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