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Actual for You - Of September 11th, Business, and Team Building... Keeping What We Do in Perspective
11 Ways to Turnaround a Cash-Strapped Business or Practice Building Sessions on the 14th.This past weekend I received a disturbing message from a dear friend. His business wasn’t generating all the income he needed. He’s exhausted all savings, started depleting credit card reserves and badly needed money to pay this month’s mortgage... Ouch! I wish I knew sooner...Whether it’s pride or just human nature that keeps professionals from asking for help sooner, it’s just plain silly to keep “toughing it out” when there are so many strategies for generating new business fast.You see, there is really no shortage of new business, there is only a shortage of knowledge how to get this business.So if you are one of those professional folks who could use a few hundred bucks to help out with this month’s mortgage, here are a few strategies to get your business buzzing with new customers or clients:1. Get on the phone! Pick up the phone and call everyone you know. Contact all clients, prospects, friends and family. Make sure they all know what you do, who you are looking for as a client, and how to "give you away."2. Get out and meet people! Sitting in the office, shuffling paperwork and piddling around with emails will not take you far enough fast enough. You need to be talking to people who can buy your product or service. Set a goal of how many people you want to see in person The next week the haze remains to some degree. More Kenilworth Monday and Tuesday. I must say I really like the people I’m working with. They seem to realize their team building needs quite clearly and are already using some of the techniques to bring about change. Thursday and Friday I’m in Maryland. Thursday night I go to sleep around 10:30. The workshop I’m doing starts early. Somehow I hit the pillow and I’m out, sound asleep until a blast wakes me up at who knows what time. I jump out of bed open the curtain look outside to hear sirens and see flashes of light. My hand reaches for the remote, I turn on the TV to see what has happened and there’s no signal. How my reference points have changed. Two weeks before I would have known it was thunder and lightening, now I’m not sure if it’s another attack. I figure if it is they’ll come and get me, if not I might as well make an attempt at more sleep. At the Seminar I ask how many folks heard the thunder and how many of them thought that it was another attack. More than half the hands go up. Most of the rest slept through the noise. The next week takes me back up to North Jersey again and Connecticut. The drive to Connecticut is strange. I leave Philly a little after 5:00 PM. I get on the Jersey Turnpike and take exit 13 Elizabeth. In order to circumvent Manhattan I go through Staten Island, Brooklyn, Queens and the Bronx on route 278. It gives me an incredible view of the Manhattan skyline. It’s so beautiful and majestic. I have time. The Battery Tunnel is closed. Traffic backs up and I look at the City while listening to NPR on my Word-of-Mouth Marketing: Help Your Customers Spread the News It’s September 10th and there I am again, driving North on the New Jersey Turnpike towards Kenilworth (this time). This is the first day of eight over the next three weeks at a company in this town off exit 11 and up the Garden State Parkway, interspersed with a couple days in Maryland, two in Connecticut and one in Manhattan. Three weeks of constantly being on the go, being busy conducting seminars and consulting.Most companies depend on referrals to help grow business; we all want to be on the receiving end of positive buzz and great word-of-mouth advertising. A recent study of consumer behavior says that Word-of-Mouth (WOM) influences purchasing behavior more than any form of advertising. As consumers, each of us has been both the influencer and the one being influenced by a recommendation, referral or warning about a product or service. As a business owner you can wait and hope that satisfied customers will spread the word or you can encourage WOM by incorporating a few well-chosen tactics.Loyalty Programs We all use them. Right now I receive a discount on gasoline from the grocery store where I shop, I have 3 loyalty cards from retailers that send gift certificates as user rewards, and cards from two coffee shops that offer "free" drinks after I buy way too many $4.35 drinks. Yes, I have told at least one person about each of those fabulous offers…WOM.Sampling My daughter loves to go to the grocery store to try all the foods that are sampled. I have made purchasing decisions based on her recommendations and her enthusiasm sometimes instigates other shoppers to try the samples. I love letting my friends in on the latest, greatest deli item, dip or whatever that we "found" at the store…WOM.< Team Building is the topic for this day, with four more to follow. How to build effective and efficient teams, communicate better, know your and your team members’ strengths and weaknesses, delegate, motivate and of course have some fun along the way. What a great group of folks they are, a dozen in the morning class and the same for the afternoon session. I leave at around 5:30 to head home to Philly. On the road I’m mentally figuring out how much time I have to eat, make my calls, spend some time with my son maybe talking, just relaxing and or watching sports before going off to sleep. Tomorrow is a special day. September 11th and I’m to meet my clients Paul and Lynn in Trenton at 7:30 A.M. to catch the train to Manhattan. We have a day of meetings scheduled and a “surprise” Birthday Party in the evening. The party’s for me, Paul had arranged it and even called people on his speakerphone while I was in his office to say “Are you coming to Dan’s surprise party on the 11th?” And we’d all laugh. September 11th is my Birthday. I can’t calculate how many times I’ve told people, “Do you know how much money I had to spend to get my birthday on all those Police Cars! 911….it wasn’t easy”? Paul calls late and leaves me a message. “There’s a change of plans, we’re gonna take the eight twenty-five (or the train around that time)”. I call him. I don’t think he’s feeling too well, maybe he wants to get a few extra minutes of sleep in the A.M. “Check in with me in the morning” he says. Five forty is my call into Paul. “Dan I think we can take the 10:35, I just wanna lay in bed for a bit, but we’re definitely going, see you at the station”. So I eat my breakfast, take my shower and get all my “stuff” in order. Now it’s a few minutes after nine and the phone rings, it’s my friend. He asks if I’m still going to Manhattan. I give him an affirmative and he says, “Oh no you’re not, turn on the TV”. I press the on button and there it is. I’m numb, frozen, in disbelief. Can this really be happening? I attempt to think, but disorganization gets thrown into the mix. Sometimes I’m fully cognizant of what I’m doing and other times I have to think and rethink to make sure that I’m comprehending even the “normal” things away from the commentary and pictures on CNN. The calls go out, to my son, Paul, other family members and friends to see if everyone’s ok. And to tell them that I didn’t go. I speak with Anne Marie who works in Manhattan. She was supposed to attend the dinner party. She tells me that a mutual friend, who she works with, had just dropped off a package to his roommate on the 102nd floor of Tower One, taken the elevator down and reached the lobby when the plane hit. He’s fine but he doesn’t know where his roommate is. The party, the meetings, the business seems oddly meaningless and meaningful at the same time. How nice it would be to have the party, sit in a meeting and do the business of business. And how absurd it all seems at this time of tragedy. The day passes painfully, my birthday will mean something so different to me and everyone else from here on out. I try to call the Red Cross to give blood but all the lines are busy. Finally I get through and they tell me that there’s a blood drive being held in Flourtown (my Flourtown) tomorrow starting at 2:00. No appointments will be taken. The 12th is more of the same, everything to do with business is cancelled and who would want to do anything anyway. I wonder about my friends in NYC and in North Jersey and hope everyone is ok. I walk down the block and there, a few houses away is a makeshift shrine on the steps of a neighbor. Five or six candles and two photos, one of the photos is on a piece paper that looked so much like the photos I’ve begun to see on TV, held by distraught relatives and friends. Missing 102nd floor, Tower One (the same tower and floor of my friend’s roommate), followed by his name and the picture of a man smiling. How sad. What do you do? Or Think? Or say? My mind still shifts between thinking straight and the haze that so many people continue to say appears from time to time in their thoughts. I get to the blood drive at 1:50 P.M. there are about forty people waiting. And the line continues to get longer. The day proceeds, I wait, and the realization hits me that I have to go back up to North Jersey the next morning. At 7:25 P.M. I’ve been thanked, my blood has been given and I head home. The Team Building Seminar Series is to continue in the morning. Team Building has come to America in a manner that theory, academic exercises or lecture can only reinforce in a seminar. We’ve illustrated it by our actions. The firefighters, police officers, emergency workers, and “civilians” have reacted in a way that shows the best in people. Everyone is helping and supporting, giving money and or blood, sending supplies, performing tasks that must be done in order to make things move somewhat smoothly in what otherwise would be a totally chaotic situation. And we do it. From psychological help to just talking with each other. We somehow realize that we need one another. Then there are the flags. More than I’ve ever seen. I wonder how many are displayed out of respect, how many out of real patriotism and how many out of jingoism. I hope the former two far out weight the third. I glance up to read the sayings placed under old glory on the overpasses. My favorite one reads America, Diverse and Free. I think about how important it is for everyone to constantly remember that. America really is a Team, made up of all kinds of people. That’s one of the things that makes us so strong and makes so many people outside and inside our country so envious. The seminar the next day brings those points to fore. What better example of Team Building? Instantaneously we’ve become a Team. Things go well under the circumstances that day and the next. The American Team Building has even spread to the Garden State Parkway on the 13th where motorists have pulled over, gotten out of their cars and stand next to their vehicles holding candles. It continues for miles. I leave North Jersey after more Team Building Sessions on the 14th. The next week the haze remains to some degree. More Kenilworth Monday and Tuesday. I must say I really like the people I’m working with. They seem to realize their team building needs quite clearly and are already using some of the techniques to bring about change. Thursday and Friday I’m in Maryland. Thursday night I go to sleep around 10:30. The workshop I’m doing starts early. Somehow I hit the pillow and I’m out, sound asleep until a blast wakes me up at who knows what time. I jump out of bed open the curtain look outside to hear sirens and see flashes of light. My hand reaches for the remote, I turn on the TV to see what has happened and there’s no signal. How my reference points have changed. Two weeks before I would have known it was thunder and lightening, now I’m not sure if it’s another attack. I figure if it is they’ll come and get me, if not I might as well make an attempt at more sleep. At the Seminar I ask how many folks heard the thunder and how many of them thought that it was another attack. More than half the hands go up. Most of the rest slept through the noise. The next week takes me back up to North Jersey again and Connecticut. The drive to Connecticut is strange. I leave Philly a little after 5:00 PM. I get on the Jersey Turnpike and take exit 13 Elizabeth. In order to circumvent Manhattan I go through Staten Island, Brooklyn, Queens and the Bronx on route 278. It gives me an incredible view of the Manhattan skyline. It’s so beautiful and majestic. I have time. The Battery Tunnel is closed. Traffic backs up and I look at the City while listening to NPR on my What Type of Small Business Should One Start? ves me a message. “There’s a change of plans, we’re gonna take the eight twenty-five (or the train around that time)”. I call him. I don’t think he’s feeling too well, maybe he wants to get a few extra minutes of sleep in the A.M. “Check in with me in the morning” he says. Five forty is my call into Paul. “Dan I think we can take the 10:35, I just wanna lay in bed for a bit, but we’re definitely going, see you at the station”.Have you been considering a new business of your own? And you just you could have invented that killer tiny iPod players? Well here is a quick thought on the comment of the new digital video slim-line iPod:Indeed. What I have observed is that people spend on the Maslow Hierarchy of needs;1.) Preventing Death; I.E. military defense and health care2.) Respect from fellow man; I.E. things that make them look good3.) Sex; I.E. things that make them look, feel or attract a sexual partner4.) Personal Entertainment and prevention of Boredom5.) Seeking Knowledge; I.E. ExplorationFor proper marketing should hit a few of these, the more you hit the better, even better if you hit all six and then simply stand in the way of the money flow to get whatever you need. Charge a fair price if it is an item or service that you wish to get repeat customers and all their referrals, this is the best type of business indeed.It might be wiser in the developing of your business to hit heavy on number one of the first few items if you can. Hurricane safety kits for the home; I.E. if you do not have a Hurricane preparedness kit in your home for the next Hurricane well, you and all your family could die. Whatever business you decide as the best for you always remember to keep it simple So I eat my breakfast, take my shower and get all my “stuff” in order. Now it’s a few minutes after nine and the phone rings, it’s my friend. He asks if I’m still going to Manhattan. I give him an affirmative and he says, “Oh no you’re not, turn on the TV”. I press the on button and there it is. I’m numb, frozen, in disbelief. Can this really be happening? I attempt to think, but disorganization gets thrown into the mix. Sometimes I’m fully cognizant of what I’m doing and other times I have to think and rethink to make sure that I’m comprehending even the “normal” things away from the commentary and pictures on CNN. The calls go out, to my son, Paul, other family members and friends to see if everyone’s ok. And to tell them that I didn’t go. I speak with Anne Marie who works in Manhattan. She was supposed to attend the dinner party. She tells me that a mutual friend, who she works with, had just dropped off a package to his roommate on the 102nd floor of Tower One, taken the elevator down and reached the lobby when the plane hit. He’s fine but he doesn’t know where his roommate is. The party, the meetings, the business seems oddly meaningless and meaningful at the same time. How nice it would be to have the party, sit in a meeting and do the business of business. And how absurd it all seems at this time of tragedy. The day passes painfully, my birthday will mean something so different to me and everyone else from here on out. I try to call the Red Cross to give blood but all the lines are busy. Finally I get through and they tell me that there’s a blood drive being held in Flourtown (my Flourtown) tomorrow starting at 2:00. No appointments will be taken. The 12th is more of the same, everything to do with business is cancelled and who would want to do anything anyway. I wonder about my friends in NYC and in North Jersey and hope everyone is ok. I walk down the block and there, a few houses away is a makeshift shrine on the steps of a neighbor. Five or six candles and two photos, one of the photos is on a piece paper that looked so much like the photos I’ve begun to see on TV, held by distraught relatives and friends. Missing 102nd floor, Tower One (the same tower and floor of my friend’s roommate), followed by his name and the picture of a man smiling. How sad. What do you do? Or Think? Or say? My mind still shifts between thinking straight and the haze that so many people continue to say appears from time to time in their thoughts. I get to the blood drive at 1:50 P.M. there are about forty people waiting. And the line continues to get longer. The day proceeds, I wait, and the realization hits me that I have to go back up to North Jersey the next morning. At 7:25 P.M. I’ve been thanked, my blood has been given and I head home. The Team Building Seminar Series is to continue in the morning. Team Building has come to America in a manner that theory, academic exercises or lecture can only reinforce in a seminar. We’ve illustrated it by our actions. The firefighters, police officers, emergency workers, and “civilians” have reacted in a way that shows the best in people. Everyone is helping and supporting, giving money and or blood, sending supplies, performing tasks that must be done in order to make things move somewhat smoothly in what otherwise would be a totally chaotic situation. And we do it. From psychological help to just talking with each other. We somehow realize that we need one another. Then there are the flags. More than I’ve ever seen. I wonder how many are displayed out of respect, how many out of real patriotism and how many out of jingoism. I hope the former two far out weight the third. I glance up to read the sayings placed under old glory on the overpasses. My favorite one reads America, Diverse and Free. I think about how important it is for everyone to constantly remember that. America really is a Team, made up of all kinds of people. That’s one of the things that makes us so strong and makes so many people outside and inside our country so envious. The seminar the next day brings those points to fore. What better example of Team Building? Instantaneously we’ve become a Team. Things go well under the circumstances that day and the next. The American Team Building has even spread to the Garden State Parkway on the 13th where motorists have pulled over, gotten out of their cars and stand next to their vehicles holding candles. It continues for miles. I leave North Jersey after more Team Building Sessions on the 14th. The next week the haze remains to some degree. More Kenilworth Monday and Tuesday. I must say I really like the people I’m working with. They seem to realize their team building needs quite clearly and are already using some of the techniques to bring about change. Thursday and Friday I’m in Maryland. Thursday night I go to sleep around 10:30. The workshop I’m doing starts early. Somehow I hit the pillow and I’m out, sound asleep until a blast wakes me up at who knows what time. I jump out of bed open the curtain look outside to hear sirens and see flashes of light. My hand reaches for the remote, I turn on the TV to see what has happened and there’s no signal. How my reference points have changed. Two weeks before I would have known it was thunder and lightening, now I’m not sure if it’s another attack. I figure if it is they’ll come and get me, if not I might as well make an attempt at more sleep. At the Seminar I ask how many folks heard the thunder and how many of them thought that it was another attack. More than half the hands go up. Most of the rest slept through the noise. The next week takes me back up to North Jersey again and Connecticut. The drive to Connecticut is strange. I leave Philly a little after 5:00 PM. I get on the Jersey Turnpike and take exit 13 Elizabeth. In order to circumvent Manhattan I go through Staten Island, Brooklyn, Queens and the Bronx on route 278. It gives me an incredible view of the Manhattan skyline. It’s so beautiful and majestic. I have time. The Battery Tunnel is closed. Traffic backs up and I look at the City while listening to NPR on my Article Writing Made Simple it would be to have the party, sit in a meeting and do the business of business. And how absurd it all seems at this time of tragedy.A great way for self employed professionals to enhance their reputations is to write articles. But for many, the thought of writing an article calls to mind your school days of struggling to write a composition, trapped indoors while your friends played baseball without you.Article writing doesn’t have to be difficult and the rewards are great. Since I started writing articles, my website traffic increased, signups for my newsletters increased, the media has sought me out, and I’ve become what Stephen Van Yoder calls “slightly famous”.Here is the formula I use to write articles:First of all, I do not see myself as a writer. You will not find me starving in a garret, suffering for my art. I see myself as a communicator. I have important and useful information to impart that can help people build successful businesses. When you look at it that way, it really takes a lot of pressure off you.Secondly, your articles do not have to be Pulitzer Prize quality. They need to communicate information in a way your customer can relate to. If your customer is put off by high-falutin’ language, don’t use it. Speak in language that resonates with your customer. Remember, your intent is to communicate, not to win prizes or bludgeon others with your knowledge of polysyllabic words.Next, start out b The day passes painfully, my birthday will mean something so different to me and everyone else from here on out. I try to call the Red Cross to give blood but all the lines are busy. Finally I get through and they tell me that there’s a blood drive being held in Flourtown (my Flourtown) tomorrow starting at 2:00. No appointments will be taken. The 12th is more of the same, everything to do with business is cancelled and who would want to do anything anyway. I wonder about my friends in NYC and in North Jersey and hope everyone is ok. I walk down the block and there, a few houses away is a makeshift shrine on the steps of a neighbor. Five or six candles and two photos, one of the photos is on a piece paper that looked so much like the photos I’ve begun to see on TV, held by distraught relatives and friends. Missing 102nd floor, Tower One (the same tower and floor of my friend’s roommate), followed by his name and the picture of a man smiling. How sad. What do you do? Or Think? Or say? My mind still shifts between thinking straight and the haze that so many people continue to say appears from time to time in their thoughts. I get to the blood drive at 1:50 P.M. there are about forty people waiting. And the line continues to get longer. The day proceeds, I wait, and the realization hits me that I have to go back up to North Jersey the next morning. At 7:25 P.M. I’ve been thanked, my blood has been given and I head home. The Team Building Seminar Series is to continue in the morning. Team Building has come to America in a manner that theory, academic exercises or lecture can only reinforce in a seminar. We’ve illustrated it by our actions. The firefighters, police officers, emergency workers, and “civilians” have reacted in a way that shows the best in people. Everyone is helping and supporting, giving money and or blood, sending supplies, performing tasks that must be done in order to make things move somewhat smoothly in what otherwise would be a totally chaotic situation. And we do it. From psychological help to just talking with each other. We somehow realize that we need one another. Then there are the flags. More than I’ve ever seen. I wonder how many are displayed out of respect, how many out of real patriotism and how many out of jingoism. I hope the former two far out weight the third. I glance up to read the sayings placed under old glory on the overpasses. My favorite one reads America, Diverse and Free. I think about how important it is for everyone to constantly remember that. America really is a Team, made up of all kinds of people. That’s one of the things that makes us so strong and makes so many people outside and inside our country so envious. The seminar the next day brings those points to fore. What better example of Team Building? Instantaneously we’ve become a Team. Things go well under the circumstances that day and the next. The American Team Building has even spread to the Garden State Parkway on the 13th where motorists have pulled over, gotten out of their cars and stand next to their vehicles holding candles. It continues for miles. I leave North Jersey after more Team Building Sessions on the 14th. The next week the haze remains to some degree. More Kenilworth Monday and Tuesday. I must say I really like the people I’m working with. They seem to realize their team building needs quite clearly and are already using some of the techniques to bring about change. Thursday and Friday I’m in Maryland. Thursday night I go to sleep around 10:30. The workshop I’m doing starts early. Somehow I hit the pillow and I’m out, sound asleep until a blast wakes me up at who knows what time. I jump out of bed open the curtain look outside to hear sirens and see flashes of light. My hand reaches for the remote, I turn on the TV to see what has happened and there’s no signal. How my reference points have changed. Two weeks before I would have known it was thunder and lightening, now I’m not sure if it’s another attack. I figure if it is they’ll come and get me, if not I might as well make an attempt at more sleep. At the Seminar I ask how many folks heard the thunder and how many of them thought that it was another attack. More than half the hands go up. Most of the rest slept through the noise. The next week takes me back up to North Jersey again and Connecticut. The drive to Connecticut is strange. I leave Philly a little after 5:00 PM. I get on the Jersey Turnpike and take exit 13 Elizabeth. In order to circumvent Manhattan I go through Staten Island, Brooklyn, Queens and the Bronx on route 278. It gives me an incredible view of the Manhattan skyline. It’s so beautiful and majestic. I have time. The Battery Tunnel is closed. Traffic backs up and I look at the City while listening to NPR on my CRM: Strategic Engine or Just Another Tool? CRM…strategic engine or just another technology tool? How would you answer this question about your company's CRM initiative? It depends on how honest you are in answering some other questions, including:Do your people have real decision-making power to provide great customer service?Do you have the right people with the right knowledge and skills?Are you including people across the board, not just in your customer service and call centers?The bottom line is that people skill sets need to be similar to the technology they are using -- information sharing needs to be fast, focused, integrated.Let’s Start With the LeadersFor CRM to become the strategic engine, not just a tool that people opt to use when they choose, managers and leaders need to demonstrate the new vision through their day-to-day actions. Leadership is about making a vision happen. If you want your CRM strategy to be the engine that drives growth and profitability, take a look at what your leaders are doing and how they are behaving.The heart of strategic change is when the leadership makes the conscious choice to focus on actions that matter. When an organization undergoes significant and fundamental transition, leaders must be teachers and role models of the new actions and behaviors. Leaders who succ Team Building has come to America in a manner that theory, academic exercises or lecture can only reinforce in a seminar. We’ve illustrated it by our actions. The firefighters, police officers, emergency workers, and “civilians” have reacted in a way that shows the best in people. Everyone is helping and supporting, giving money and or blood, sending supplies, performing tasks that must be done in order to make things move somewhat smoothly in what otherwise would be a totally chaotic situation. And we do it. From psychological help to just talking with each other. We somehow realize that we need one another. Then there are the flags. More than I’ve ever seen. I wonder how many are displayed out of respect, how many out of real patriotism and how many out of jingoism. I hope the former two far out weight the third. I glance up to read the sayings placed under old glory on the overpasses. My favorite one reads America, Diverse and Free. I think about how important it is for everyone to constantly remember that. America really is a Team, made up of all kinds of people. That’s one of the things that makes us so strong and makes so many people outside and inside our country so envious. The seminar the next day brings those points to fore. What better example of Team Building? Instantaneously we’ve become a Team. Things go well under the circumstances that day and the next. The American Team Building has even spread to the Garden State Parkway on the 13th where motorists have pulled over, gotten out of their cars and stand next to their vehicles holding candles. It continues for miles. I leave North Jersey after more Team Building Sessions on the 14th. The next week the haze remains to some degree. More Kenilworth Monday and Tuesday. I must say I really like the people I’m working with. They seem to realize their team building needs quite clearly and are already using some of the techniques to bring about change. Thursday and Friday I’m in Maryland. Thursday night I go to sleep around 10:30. The workshop I’m doing starts early. Somehow I hit the pillow and I’m out, sound asleep until a blast wakes me up at who knows what time. I jump out of bed open the curtain look outside to hear sirens and see flashes of light. My hand reaches for the remote, I turn on the TV to see what has happened and there’s no signal. How my reference points have changed. Two weeks before I would have known it was thunder and lightening, now I’m not sure if it’s another attack. I figure if it is they’ll come and get me, if not I might as well make an attempt at more sleep. At the Seminar I ask how many folks heard the thunder and how many of them thought that it was another attack. More than half the hands go up. Most of the rest slept through the noise. The next week takes me back up to North Jersey again and Connecticut. The drive to Connecticut is strange. I leave Philly a little after 5:00 PM. I get on the Jersey Turnpike and take exit 13 Elizabeth. In order to circumvent Manhattan I go through Staten Island, Brooklyn, Queens and the Bronx on route 278. It gives me an incredible view of the Manhattan skyline. It’s so beautiful and majestic. I have time. The Battery Tunnel is closed. Traffic backs up and I look at the City while listening to NPR on my The Key To Career Planning Is Asking: What is My IDEAL Situation? Building Sessions on the 14th.It's not easy to find your ideal job, even if you scour job boards and the classifieds and camp out in a career planning office.But it is possible to get exactly what you want.Seminar participants would listen to my introductions and marvel that my credentials were a perfect match for what I was doing.This wasn’t accidental. I didn’t stumble upon my career, nor was I recruited into it.I devised it, developed it.Before my imagination came along, it simply didn’t exist.I decided to leave college teaching; that is by the semester and year, and teach, nonetheless, but by the day.Instead of being indentured, or is that tenured, or certainly tethered to one school, I’d spread my insights to as many campuses that would have me, and at the peak of my itinerant duties, that number reached forty.Teaching through Continuing Education I earned ten times the money I got from being a conventional faculty member, within the first eighteen months, and I didn’t look back.Driving up to one of my former professor’s homes in my new Mercedes convertible, he asked, in genuine perplexity: “Where did all of this come from?”It came from asking a simple, but crucial career planning question:“What would be an IDEAL situation for me?”The answer was teaching in The next week the haze remains to some degree. More Kenilworth Monday and Tuesday. I must say I really like the people I’m working with. They seem to realize their team building needs quite clearly and are already using some of the techniques to bring about change. Thursday and Friday I’m in Maryland. Thursday night I go to sleep around 10:30. The workshop I’m doing starts early. Somehow I hit the pillow and I’m out, sound asleep until a blast wakes me up at who knows what time. I jump out of bed open the curtain look outside to hear sirens and see flashes of light. My hand reaches for the remote, I turn on the TV to see what has happened and there’s no signal. How my reference points have changed. Two weeks before I would have known it was thunder and lightening, now I’m not sure if it’s another attack. I figure if it is they’ll come and get me, if not I might as well make an attempt at more sleep. At the Seminar I ask how many folks heard the thunder and how many of them thought that it was another attack. More than half the hands go up. Most of the rest slept through the noise. The next week takes me back up to North Jersey again and Connecticut. The drive to Connecticut is strange. I leave Philly a little after 5:00 PM. I get on the Jersey Turnpike and take exit 13 Elizabeth. In order to circumvent Manhattan I go through Staten Island, Brooklyn, Queens and the Bronx on route 278. It gives me an incredible view of the Manhattan skyline. It’s so beautiful and majestic. I have time. The Battery Tunnel is closed. Traffic backs up and I look at the City while listening to NPR on my radio. Then I see it. The smoke is still there. The haze remains, not just in my thoughts but in the skyline. Those buildings that I ALWAYS looked for, the ones that signified that I was close to my destination were gone. All I could see were those other buildings, ones that have become familiar to me only through TV, the ones with the greenish domes that formerly were dwarfed by their neighbors, Tower One and Tower Two. On my way home to Philly I thought about business and how those two towers had, to some degree, symbolized the motors of commerce and how their demise had slowed it down. I counted a scant eleven airplanes from central Connecticut to New York City. Eleven. How unreal. Then I realized that those eleven planes were more than I had seen in the sky in quite some time. We’ll make it I thought. A little more cautiously on one hand and a lot more determined on the other but we’ll make it. Connecticut, Maryland and North Jersey are, for now, behind me. Three weeks of life (and counting) filled with extreme emotions and the everyday chores we may treasure somewhat differently. It may be me but I get the feeling that people are driving differently since the eleventh, I would even say more courteous. We seem to be a bit more grounded. Is it that we’ve been hugging our kids more often, understanding each others’ strengths and weaknesses with more tolerance, perhaps even putting our priorities in order. What does this mean for business? I hope it means a richer, slower more invigorating business climate. One that appreciates everyone and everything that makes our businesses work. It may mean that we have to look around at the folks we work with and tell them how much we enjoy seeing them each day, yeah, even those who used to annoy us. And perhaps it would help to smile at the people who pass us by each day, say thanks to all of those who clean our streets, pick up our trash, deliver our mail, put out our fires, protect our safety, check us out at the supermarket and sit in the offices and cubicles around us. Maybe it really is time to put our business lives in perspective. Have more fun. Treat people with added respect. Continue the capitalist pursuit with a little smile. Maybe it’s time to think about this amazing Team we’ve built and be thankful.
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