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Actual for You - Business Plan: Planning the Operations
Where Do Most of Your Clients Come From?Is it from your marketing and sales system?When I meet people for the first time and they understand that I'm a marketing consultant, I'm frequently asked, "Where do most of your clients come from?" Many times I believe the question is asked innocently enough. But, quite often I feel like the person asking wants to know if I have a magic answer that might work for them.Most small business owners are passionate about the services they provide - not the mark
The most important products to stock are: Crystal Clear Window Cleaner, BST4U White Wall Magic, Hot Wheel Tires and GR-8 Wax. We will order one month’s supply of these in advance. Other products will be ordered on Thursdays. We do a product check on Wednesdays after completing the route. We will use the franchisor’s on-line computer ordering system with UPS next day or following day service.
Equipment:
We are required to buy the truck and all car washing equipment through the franchisor or through a list of approved vendors.
We will check all equipment for fluid levels each we
Kaizen is the Japanese philosophy of continual, small improvements. This philosophy is widely attributed as the core factor in almost all successful Japanese corporations.But, although Kaizen is usually thought of in the context of manufacturing, it can also be applied to every industry and even to small businesses and professional practices.But not only can Kaizen produce remarkable changes, the very practice of it involves everyone on your team (employees and vendors alike) to help you achieve your goals.
In the operations section of the business plan you will need to address many important factors and these must coincide with your proformas and financial projections. For instance hours of operation, labor costs and over time. Also with regards to inventory, turnover and purchasing. Service businesses must also have procedures of operations.
Below I have included for you a very simple example of an operations section of a business plan, which was written for a mobile car wash business, which was part of a larger franchise organization. Feel free to print this article and then work thru each item and modify it to fit your business. Then put pen to paper on a legal pad and write additional paragraphs to your business model. Then you will have a really good understanding of what you will need complete your own operational strategic plan to insert into your award winning business plan. Think on this.
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Operations
In this operations segment we will cover inventory, equipment, distribution and hours of all basic operations.
Inventory:
We are required to buy all of our supplies from Car Wash Guys International, Inc. There are no set guidelines as to how much product we must buy. We are only required to purchase enough supplies to service customer demand.
We will stock all supplies on the truck locked up in toolboxes below the truck bed. We will spend approximately $40.00-$60.00 per week per truck in supplies. Our initial supply inventory is provided with our franchise package. It consists of:
2GD2USE Rubber Conditioner (1 Gallon)
Blitz Wax (1 Can)
BST4U White Wall Magic (5 Gallons)
Car Wash Guys Bumper Magic (1 Pint)
Carpet Express (1 Pint)
Carpet Machine Cleaner (2 Gallons)
Crystal Clear Window Cleaner (1 Case)
GR-8 Wax (1 Gallon)
Hot Wheel Tires (5 Gallons)
Resource 5000 (1/2 Gallon)
Sparkle Shine Soap (1 Gallon)
Super Blitz Wax (1 Gallon)
Super Clay (1 Package)
The most important products to stock are: Crystal Clear Window Cleaner, BST4U White Wall Magic, Hot Wheel Tires and GR-8 Wax. We will order one month’s supply of these in advance. Other products will be ordered on Thursdays. We do a product check on Wednesdays after completing the route. We will use the franchisor’s on-line computer ordering system with UPS next day or following day service.
Equipment:
We are required to buy the truck and all car washing equipment through the franchisor or through a list of approved vendors.
We will check all equipment for fluid levels each wee
Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built on consistency. Michael Gerber in his book "The E-Myth Revisited" calls this orchestration. "Orchestration is
Below I have included for you a very simple example of an operations section of a business plan, which was written for a mobile car wash business, which was part of a larger franchise organization. Feel free to print this article and then work thru each item and modify it to fit your business. Then put pen to paper on a legal pad and write additional paragraphs to your business model. Then you will have a really good understanding of what you will need complete your own operational strategic plan to insert into your award winning business plan. Think on this.
- - - - - - - - - - - - - - - - - - -
Operations
In this operations segment we will cover inventory, equipment, distribution and hours of all basic operations.
Inventory:
We are required to buy all of our supplies from Car Wash Guys International, Inc. There are no set guidelines as to how much product we must buy. We are only required to purchase enough supplies to service customer demand.
We will stock all supplies on the truck locked up in toolboxes below the truck bed. We will spend approximately $40.00-$60.00 per week per truck in supplies. Our initial supply inventory is provided with our franchise package. It consists of:
2GD2USE Rubber Conditioner (1 Gallon)
Blitz Wax (1 Can)
BST4U White Wall Magic (5 Gallons)
Car Wash Guys Bumper Magic (1 Pint)
Carpet Express (1 Pint)
Carpet Machine Cleaner (2 Gallons)
Crystal Clear Window Cleaner (1 Case)
GR-8 Wax (1 Gallon)
Hot Wheel Tires (5 Gallons)
Resource 5000 (1/2 Gallon)
Sparkle Shine Soap (1 Gallon)
Super Blitz Wax (1 Gallon)
Super Clay (1 Package)
The most important products to stock are: Crystal Clear Window Cleaner, BST4U White Wall Magic, Hot Wheel Tires and GR-8 Wax. We will order one month’s supply of these in advance. Other products will be ordered on Thursdays. We do a product check on Wednesdays after completing the route. We will use the franchisor’s on-line computer ordering system with UPS next day or following day service.
Equipment:
We are required to buy the truck and all car washing equipment through the franchisor or through a list of approved vendors.
We will check all equipment for fluid levels each we
Did you hear the one about the hiring executive who asked a candidate, “Do you think you can handle a variety of work?""I ought to be able to," she said. “I've had ten different jobs in six months."“Even the most elaborate hiring methodologies eventually boil down to one of the dreaded rituals of business life: the job interview. For most people, the only thing more painful than being interviewed is actually conducting the interview. Most executive interviewers come to the task unequipped, unprepare
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Operations
In this operations segment we will cover inventory, equipment, distribution and hours of all basic operations.
Inventory:
We are required to buy all of our supplies from Car Wash Guys International, Inc. There are no set guidelines as to how much product we must buy. We are only required to purchase enough supplies to service customer demand.
We will stock all supplies on the truck locked up in toolboxes below the truck bed. We will spend approximately $40.00-$60.00 per week per truck in supplies. Our initial supply inventory is provided with our franchise package. It consists of:
2GD2USE Rubber Conditioner (1 Gallon)
Blitz Wax (1 Can)
BST4U White Wall Magic (5 Gallons)
Car Wash Guys Bumper Magic (1 Pint)
Carpet Express (1 Pint)
Carpet Machine Cleaner (2 Gallons)
Crystal Clear Window Cleaner (1 Case)
GR-8 Wax (1 Gallon)
Hot Wheel Tires (5 Gallons)
Resource 5000 (1/2 Gallon)
Sparkle Shine Soap (1 Gallon)
Super Blitz Wax (1 Gallon)
Super Clay (1 Package)
The most important products to stock are: Crystal Clear Window Cleaner, BST4U White Wall Magic, Hot Wheel Tires and GR-8 Wax. We will order one month’s supply of these in advance. Other products will be ordered on Thursdays. We do a product check on Wednesdays after completing the route. We will use the franchisor’s on-line computer ordering system with UPS next day or following day service.
Equipment:
We are required to buy the truck and all car washing equipment through the franchisor or through a list of approved vendors.
We will check all equipment for fluid levels each we
Safe Work Place EnvironmentWe are required by OSHA to provide a safe workplace environment for our employee’s. I was at a rather large business lunch last month and the gentleman sitting next to me was sharing with us a sad terrible story about an incident that happened at his expanding manufacturing company. Apparently one of his management staff attempted to date a female line technician, when the young lady refused his numerous advances she threatened to go to the HR department and lodge a compliant. The line man
2GD2USE Rubber Conditioner (1 Gallon)
Blitz Wax (1 Can)
BST4U White Wall Magic (5 Gallons)
Car Wash Guys Bumper Magic (1 Pint)
Carpet Express (1 Pint)
Carpet Machine Cleaner (2 Gallons)
Crystal Clear Window Cleaner (1 Case)
GR-8 Wax (1 Gallon)
Hot Wheel Tires (5 Gallons)
Resource 5000 (1/2 Gallon)
Sparkle Shine Soap (1 Gallon)
Super Blitz Wax (1 Gallon)
Super Clay (1 Package)
The most important products to stock are: Crystal Clear Window Cleaner, BST4U White Wall Magic, Hot Wheel Tires and GR-8 Wax. We will order one month’s supply of these in advance. Other products will be ordered on Thursdays. We do a product check on Wednesdays after completing the route. We will use the franchisor’s on-line computer ordering system with UPS next day or following day service.
Equipment:
We are required to buy the truck and all car washing equipment through the franchisor or through a list of approved vendors.
We will check all equipment for fluid levels each we
Are you already an entrepreneur? Do you wish to become a successful entrepreneur? But what is stopping you from becoming one? There are many factors to look at, but here let's just discuss on three reasons. These reasons are more of the internal reasons.Full of excusesMany years back, I am in the sales line. During the first month of that sales job, I gave so many excuses not to call the clients. Excuses like, "they might be having lunch now", "it's not so nice to call them after lunch", "it's Monday blue no
The most important products to stock are: Crystal Clear Window Cleaner, BST4U White Wall Magic, Hot Wheel Tires and GR-8 Wax. We will order one month’s supply of these in advance. Other products will be ordered on Thursdays. We do a product check on Wednesdays after completing the route. We will use the franchisor’s on-line computer ordering system with UPS next day or following day service.
Equipment:
We are required to buy the truck and all car washing equipment through the franchisor or through a list of approved vendors.
We will check all equipment for fluid levels each week as prescribed in our operations manual. We will fix any problems with the equipment as soon as detected, provided that all customers are serviced for that day. In case of accidental breakage, we will immediately call the franchisor for a spare truck, alert the manufacturer for an appointment or on-site service visit or repair or replace the worn or defective items.
Hours:
It is our intention to run our trucks as many hours of the day and night as possible. We will use the truck to wash cars during the day. At night we might clean:
Concrete
Graffiti
Heavy Equipment
Truck Fleets
Etc.
Our standard car wash day will be from 7:30 am to 5:30 pm. Truck fleets will be done from 6:30 pm to 9:30 pm weekdays and all day on weekends. Concrete, graffiti and heavy equipment will be done the rest of the night until 6:00 am or until all work is completed.
On rainy days we will provide the following services:
Heavy Equipment
Holiday Store Front Window Paint Removal
Horse Stables
House Paint Prepping
Interior Deep Cleaning (Automobiles)
Special Detailing Discount Services
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