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  • Actual for You - 5 Critical Mistakes Most Consultants and Coaches Make

    Defusing Customer Disputes: 7 Strategies to Centered Communication
    Defusing difficult or angry customers calmly and assertively benefits the company, the customer, and the service representative. Managing any difficult situation requires clear communication and intention. You improve with practice. And the rewards – both in terms of personal and bottom line profit are great. The key lies in your ability to manage yourself so that you can manage and support the customer. Take charge of you. Remember to breathe, smile, and connect with your higher motives. You cannot change the customer's reactions, but you can manage your response to them.Focus on the b
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    Mistake #4: Not getting paid enough

    Face it…in your business you do a lot more work than most people realize. You have to do deep research in your industry, around your competition, and with your own target market. You have to attract leads. Then you have to write powerful copy that crawls inside the head of the prospect and leads them to a specific action. You should get paid what you are really worth – no exceptions.

    Solution: Value yourself enough to get paid what you’re worth.

    Mistake #5: Don’t invest in yourself

    I have read the classic “Think and Grow Rich” 16 times. Every time I read it, I learn something new. I have watched the motivational movie "The Secret" Attend Non-Traditional Events to Broaden Your Professional Network
    Most people attend traditional business networking events to expand their networks. Traditional events include functions produced by people-focused organizations (such as for women and young professionals) as well as industry-focused groups (such as for marketing and software).Though nothing is wrong with attending these events, it’s a good idea to expand your horizons by attending some non-traditional events. By attending these events, you are providing yourself with the opportunity to meet people in a new environment who you may not meet elsewhere.Charity EventsEvents produced by charities are

    Think you have what it takes to be an consultant or a coach? I wasn’t so sure I knew when I first started in 1999. All I knew was I desperately wanted to work from home to raise my two sons after my divorce. It took a lot of trial and error to get to the stabile and profitable business I am running now in 2006. There are some things I learned along the way I wish I knew much earlier in the game.

    One thing I learned is that writing is a very small part of being a successful entrepreneur. Don’t get me wrong. You DO need to know how to write. But your success depends largely on your savvy as a businessperson. How do I know? Because I’ve played it from both sides of the street. And I didn’t begin to enjoy success until I started doing some very distinct things in my business.

    Please let me share with you some of the mistakes I made starting out so you can avoid those pitfalls yourself…and catapult to success much faster than it took me.

    Mistake #1: Don’t attract new clients

    When I first started out in 1999 I had exactly one client. He kept me very busy…for awhile. Then, without warning, he suddenly shifted his business to 100% offline and began using a copywriter with more experience in that area. I floundered for 10 months before I got back on my feet again from that blow.

    Solution: NEVER stop marketing yourself. Even if you have a full practice, don’t stop getting the word out. Write articles and press releases. Do interviews whenever possible. Start an ezine and/or a blog so your name is always out there. Don’t get caught flat-footed.

    Mistake #2: Don’t effectively manage your clients

    At first I was so grateful to have any clients I let them call all the shots – regardless of what was in my best interest. It took me a long time to realize every client is not a match for me. Sometimes they were unreasonable in deadlines. Other times they would call me at all hours…including 6 a.m. and even on the weekends. (Until I learned to communicate better there were even a few clients I had to fire!) Bottom line is you can never have enough communication.

    Solution: Have the client fill out a detailed questionnaire to open up lines of communication or have a long phone interview (which you record). Get a feel for his or her expectations. Add an extra cushion to your deadline. If possible, get a gatekeeper (assistant) to set up schedule so you can focus on what you do best – writing.

    Mistake #3: Poor time management

    Eager to please, I often did not give myself enough lead time for an assignment. I’d say, “I’ll do it!” before I looked at the reality of my schedule. So I’d have to pull all nighters or miss important family events. I was incredibly stressed and not a lot of fun to be around.

    Solution: Schedule your daily schedule BEFORE you go to bed at night. Turn off email until you’ve made some headway with your copy. And use a kitchen timer to work in increments of 35 minutes (studies show after that frame your mind craves distraction). When the ding goes off, get up, stretch and clear your head.

    Mistake #4: Not getting paid enough

    Face it…in your business you do a lot more work than most people realize. You have to do deep research in your industry, around your competition, and with your own target market. You have to attract leads. Then you have to write powerful copy that crawls inside the head of the prospect and leads them to a specific action. You should get paid what you are really worth – no exceptions.

    Solution: Value yourself enough to get paid what you’re worth.

    Mistake #5: Don’t invest in yourself

    I have read the classic “Think and Grow Rich” 16 times. Every time I read it, I learn something new. I have watched the motivational movie "The Secret" Brand Your Name!
    Have you ever thought about branding your name? Does the idea sound too egotistical for you or does it make good business sense? Let's examine personal name branding and how it can help you achieve the recognition you need for your business and put you quickly on the path to success!Promptly upon receiving my layoff notice from my position of nearly eleven years, I decided I needed to venture out on my own. I formed a limited liability company and named the concern after my name. Why? Because my name was more known than what I did. I possessed a lengthy work history as an accomplished technical writer but mos share with you some of the mistakes I made starting out so you can avoid those pitfalls yourself…and catapult to success much faster than it took me.

    Mistake #1: Don’t attract new clients

    When I first started out in 1999 I had exactly one client. He kept me very busy…for awhile. Then, without warning, he suddenly shifted his business to 100% offline and began using a copywriter with more experience in that area. I floundered for 10 months before I got back on my feet again from that blow.

    Solution: NEVER stop marketing yourself. Even if you have a full practice, don’t stop getting the word out. Write articles and press releases. Do interviews whenever possible. Start an ezine and/or a blog so your name is always out there. Don’t get caught flat-footed.

    Mistake #2: Don’t effectively manage your clients

    At first I was so grateful to have any clients I let them call all the shots – regardless of what was in my best interest. It took me a long time to realize every client is not a match for me. Sometimes they were unreasonable in deadlines. Other times they would call me at all hours…including 6 a.m. and even on the weekends. (Until I learned to communicate better there were even a few clients I had to fire!) Bottom line is you can never have enough communication.

    Solution: Have the client fill out a detailed questionnaire to open up lines of communication or have a long phone interview (which you record). Get a feel for his or her expectations. Add an extra cushion to your deadline. If possible, get a gatekeeper (assistant) to set up schedule so you can focus on what you do best – writing.

    Mistake #3: Poor time management

    Eager to please, I often did not give myself enough lead time for an assignment. I’d say, “I’ll do it!” before I looked at the reality of my schedule. So I’d have to pull all nighters or miss important family events. I was incredibly stressed and not a lot of fun to be around.

    Solution: Schedule your daily schedule BEFORE you go to bed at night. Turn off email until you’ve made some headway with your copy. And use a kitchen timer to work in increments of 35 minutes (studies show after that frame your mind craves distraction). When the ding goes off, get up, stretch and clear your head.

    Mistake #4: Not getting paid enough

    Face it…in your business you do a lot more work than most people realize. You have to do deep research in your industry, around your competition, and with your own target market. You have to attract leads. Then you have to write powerful copy that crawls inside the head of the prospect and leads them to a specific action. You should get paid what you are really worth – no exceptions.

    Solution: Value yourself enough to get paid what you’re worth.

    Mistake #5: Don’t invest in yourself

    I have read the classic “Think and Grow Rich” 16 times. Every time I read it, I learn something new. I have watched the motivational movie "The Secret" Award Winning Disaster
    Anyone interested in success has either discovered, or will discover, that excellence is a requirement for winning. Success is a reward for excellence. Without proper balance though, the desire for excellence can bring disaster.With the competitive nature of business, companies of all sizes can have their quest for excellence used against them. As someone on the inside of the marketing trade, all too often I see the exploitation of clients rather than true marketing.Every business needs to make a good marketing presentation if they want to win in the market. Appearance is extremely important, but it is also eught flat-footed.

    Mistake #2: Don’t effectively manage your clients

    At first I was so grateful to have any clients I let them call all the shots – regardless of what was in my best interest. It took me a long time to realize every client is not a match for me. Sometimes they were unreasonable in deadlines. Other times they would call me at all hours…including 6 a.m. and even on the weekends. (Until I learned to communicate better there were even a few clients I had to fire!) Bottom line is you can never have enough communication.

    Solution: Have the client fill out a detailed questionnaire to open up lines of communication or have a long phone interview (which you record). Get a feel for his or her expectations. Add an extra cushion to your deadline. If possible, get a gatekeeper (assistant) to set up schedule so you can focus on what you do best – writing.

    Mistake #3: Poor time management

    Eager to please, I often did not give myself enough lead time for an assignment. I’d say, “I’ll do it!” before I looked at the reality of my schedule. So I’d have to pull all nighters or miss important family events. I was incredibly stressed and not a lot of fun to be around.

    Solution: Schedule your daily schedule BEFORE you go to bed at night. Turn off email until you’ve made some headway with your copy. And use a kitchen timer to work in increments of 35 minutes (studies show after that frame your mind craves distraction). When the ding goes off, get up, stretch and clear your head.

    Mistake #4: Not getting paid enough

    Face it…in your business you do a lot more work than most people realize. You have to do deep research in your industry, around your competition, and with your own target market. You have to attract leads. Then you have to write powerful copy that crawls inside the head of the prospect and leads them to a specific action. You should get paid what you are really worth – no exceptions.

    Solution: Value yourself enough to get paid what you’re worth.

    Mistake #5: Don’t invest in yourself

    I have read the classic “Think and Grow Rich” 16 times. Every time I read it, I learn something new. I have watched the motivational movie "The Secret" The Number One Way To Learn
    Generally it is considered that there are three ways people learn: through observation, by reading, or by experiencing. Depending on what it is that you're trying to learn, any of the three methods could be number one. However one method has proven itself consistently to be without a doubt the best method -- experience.Each week we put a thought of the week our company web site. It is always some motivational saying to give people something to think about throughout the week. One attention getting quote came from James Joyce. “Misstakes are the portals of discovery.”Some people may have missed the whole me If possible, get a gatekeeper (assistant) to set up schedule so you can focus on what you do best – writing.

    Mistake #3: Poor time management

    Eager to please, I often did not give myself enough lead time for an assignment. I’d say, “I’ll do it!” before I looked at the reality of my schedule. So I’d have to pull all nighters or miss important family events. I was incredibly stressed and not a lot of fun to be around.

    Solution: Schedule your daily schedule BEFORE you go to bed at night. Turn off email until you’ve made some headway with your copy. And use a kitchen timer to work in increments of 35 minutes (studies show after that frame your mind craves distraction). When the ding goes off, get up, stretch and clear your head.

    Mistake #4: Not getting paid enough

    Face it…in your business you do a lot more work than most people realize. You have to do deep research in your industry, around your competition, and with your own target market. You have to attract leads. Then you have to write powerful copy that crawls inside the head of the prospect and leads them to a specific action. You should get paid what you are really worth – no exceptions.

    Solution: Value yourself enough to get paid what you’re worth.

    Mistake #5: Don’t invest in yourself

    I have read the classic “Think and Grow Rich” 16 times. Every time I read it, I learn something new. I have watched the motivational movie "The Secret" Using ROI (Return on Investment) as a Marketing Tool
    One thing that I’ve learned after 35 years in advertising is that no business wants to pay more than they have to for promotional expenses. It’s understandable considering all the various marketing options and the associated costs. A business has so many fixed overhead expenses from insurance to rent to employees that advertising is often left to the very end. The sad truth is that without proper promotion, the business can’t survive. I sold Yellow Page ads for 25 years and was invariably told that the ads were just too expensive. I used to ask, compared to what? It was then that I realized that I needed to educate my clietrong>

    Mistake #4: Not getting paid enough

    Face it…in your business you do a lot more work than most people realize. You have to do deep research in your industry, around your competition, and with your own target market. You have to attract leads. Then you have to write powerful copy that crawls inside the head of the prospect and leads them to a specific action. You should get paid what you are really worth – no exceptions.

    Solution: Value yourself enough to get paid what you’re worth.

    Mistake #5: Don’t invest in yourself

    I have read the classic “Think and Grow Rich” 16 times. Every time I read it, I learn something new. I have watched the motivational movie "The Secret" 6 times to date. I go to seminars (even when I’ve heard the speakers before). Because I learn something new every time. I have a huge marketing library of books, binders, home study courses, CDs, DVDs, MP3s and I listen to them over and over. Again, every time I take in material, whether it’s new or old, I learn something new.

    Successful people in all walks of life invest in themselves. It’s one of the keys that separates them from the less successful. (Trust me, at times it hurt to part with the massive amounts of cash I’ve laid out for this education. But the payoff happens every time. Just do it.)

    Solution: If you’re looking to attract more money into your business, start by investing in yourself. Think LONG TERM. As the old adage says, “If you’re not growing, you’re dying.”

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