Actual for You - Business

Customer Service for Electrical Companies Considered
Customer Service is important in all businesses especially service businesses, because that is what you are selling services. If you come to a person's house or business to do a remodel or retrofit or merely some easy tenant improvements then you must give good customer service.That includes from the time you take the appointment until you are completed, paid and ask for a refer

ed to know that you need to be compensated for the extra work. Specify in your proposal letter that any changes to the project will incur additional charges; remind them of this "clause" should any major change be proposed. Your customer may decide not to go with the larger project after counting the additional costs.

Write a Contract I have done fairly well without contracts. Many of my customers know me quite well, therefore the proposal letter serves as a contrac

The Business of Keeping Physically Fit and Mentally Capable
It's important for a salesman to have mental clarity and a healthy body to perform at the best of his, or her abilities. Our mind and body feed off each other. They go hand and hand. One affects the other…like a seesaw.If you have a body complaint it will constantly be on your mind. It may keep you from getting the proper sleep and rest. Nagging at you. If you have

I am simply amazed at the problems some of my colleagues are experiencing regarding writing job proposals for customers. So often I hear that there has been some sort of disagreement between client and service provider, something that can and should be avoided before a project is started. Here are four tips to help you write an effective job proposal letter.

Assume Nothing My junior high English teacher gave his students the real meaning of assume: if you assume something it makes an ass out of you and me: ass-u-me. Leave nothing to chance. When you speak with a client do not assume they understand much of what you have to offer. For instance, I sell website packages. I have learned to spell out everything that I will offer to my customers for a very specific price. If there are any "gray areas" I protect myself by telling customers that certain other expenses will be billed separately. Do not box yourself into a corner and do not pull surprises on your customers as they may think you are trying to cheat them. Keep the lines of communication wide open.

Get It In Writing Save all of your email correspondence with clients including emails you send and emails you receive. Sometimes what is not said verbally is articulated in writing. For example, I write much better than I speak, therefore I am more likely to put my ideas forth via "ink" or "type" than I am to verbalize them. In either case follow up your contact by placing everything in writing. You will need that paper trail in case something goes wrong e.g., a refusal to pay for services rendered.

Make Changes, If Necessary Sometimes projects change as the work goes forward. If it is a minor change, such as cropping a few extra photographs, you can probably "eat" the additional labor. However, if your project increases in size, let's say your clients now want a 12 page website instead of an 8 page site, they need to know that you need to be compensated for the extra work. Specify in your proposal letter that any changes to the project will incur additional charges; remind them of this "clause" should any major change be proposed. Your customer may decide not to go with the larger project after counting the additional costs.

Write a Contract I have done fairly well without contracts. Many of my customers know me quite well, therefore the proposal letter serves as a contrac

Mortgage Broker Training
Successful mortgage brokers earn as much as $80,000 to $200,000 annually, depending on the health of the real estate business and the ability of the agent to close deals. But not everyone is as successful. This is not to say that the field is exceptionally complex and hard. On the contrary, almost anyone with the predisposition to hunt for properties and sell them can be trained to bec

ething it makes an ass out of you and me: ass-u-me. Leave nothing to chance. When you speak with a client do not assume they understand much of what you have to offer. For instance, I sell website packages. I have learned to spell out everything that I will offer to my customers for a very specific price. If there are any "gray areas" I protect myself by telling customers that certain other expenses will be billed separately. Do not box yourself into a corner and do not pull surprises on your customers as they may think you are trying to cheat them. Keep the lines of communication wide open.

Write a Contract I have done fairly well without contracts. Many of my customers know me quite well, therefore the proposal letter serves as a contrac

What Do You Know about Yellow Journalism?
No, it’s not the historical battle between two New York newspapers in the late 1800’s to see who could dig up the biggest scandal to sell papers. It’s the world of directory publishing you know as the Yellow Pages. Yet ironically, it’s been around as long, if not longer. But it’s gone through many changes in the past century. For instance, it’s in fu

prises on your customers as they may think you are trying to cheat them. Keep the lines of communication wide open.

Write a Contract I have done fairly well without contracts. Many of my customers know me quite well, therefore the proposal letter serves as a contrac

Lean Six Sigma; The Re-branding of Quality
If you are in business then you will be considered with efficient operations and that is where Six Sigma comes into play. Yes of course you have heard of this if you are in management, manufacturing processes or up on the latest business management industry buzz words of this decade. But did you know that Six Sigma is once again re-branding itself? It is true. Now meet the Lean Six Sig

ur contact by placing everything in writing. You will need that paper trail in case something goes wrong e.g., a refusal to pay for services rendered.

Write a Contract I have done fairly well without contracts. Many of my customers know me quite well, therefore the proposal letter serves as a contrac

Common Courtesy Isn't So Common - 10 Telephone Blunders
As youngsters, many of us were taught basic telephone etiquette. These lessons taught us the basic components of conducting a phone conversation - politeness, attentiveness, respect, and common courtesy. Unfortunately, it seems these lessons have been forgotten by many of today’s companies. For many, the philosophy seems to say that it’s easier to forgo these practices and, in

Write a Contract I have done fairly well without contracts. Many of my customers know me quite well, therefore the proposal letter serves as a contract of sorts. I also require my customers to pay me 50% as an advancement; if they walk away from the contract upon completion of my work their website does not get uploaded to the internet. At the very least I have partial compensation for my hard work. Your experience or risk factors may be much different than mine; certainly use contracts if your customers are not well known to you or you do not have a previous business relationship.

In summation, every satisfied customer is a potential referral for new business. Keep those communication lines open and understood and you will garner additional projects because of your sound business practices.

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Payroll taxes must be paid on time. Late payments result in stiff penalties. Don't let your cash flow suffer by paying unnecessary, excessive, and undeductible penalties. Follow the IRS' guidelines to make sure the payroll taxes are paid on time.

I hate rules. You hate rules. But there's a secret to get employees to love them like crazy...

Any owner of a bicycle sales shop will tell you that the number of customers who come into the store goes in spurts. Sometimes you may have very few customers in the store and other times you may have 10 or more customers barraging you lots of questions. Without an adequate salesforce be bicycle shop will lose sales and yet if you have too many salespeople on the floor then it looks intimidating for those people who are casually shopping for bicycles.

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