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    Your Image Makes a Difference
    The other day I watched a very compelling movie produced and directed by Clint Eastwood called "Flags of Our Fathers." It was the story of the WWII battle of Iwo Jima and the resulting media coverage in the US promoting the famous picture that resulted from that event. The message that came from that movie
    or sound d
    Career Test - Are You A Crisis Manager And Creator?
    Management by crisis has become one of the most popular terms. These people allow a crisis to develop and then act upon it. They never try to anticipate a crisis, but act only when the full-blown crisis arrives. Why do they manage like this? They behave in this way because they subconsciously enjoy fighting c
    Selling a business is not easy, and calls for sound de
    Closing Sales Tips To Use Because You Owe Yourself
    George Burns is quoted as saying, “ The secret of a good sermon is to have a good beginning and a good ending; and to have the two as close together as possible.” Helping the customer to buy is like having that attention getting sermon. Then the congregation leaves, they actually act on the word of the ser
    business is not easy, and calls for sound d
    My Clients will Keep Coming Back Surely? Here's How to Encourage Them
    Building Customer Loyalty is always difficult if you find that your clients come one and you never seen them again – you are sadly losing money. It costs far more to obtain a new customer than it does to sell more to your existing customers. The way you do this is to keep in touch and make them fe
    not easy, and calls for sound d
    The Physics Of Customer Service
    That probably sounds a little too technical doesn't it? Does it even make sense? How can physics relate to customer service? It's very, very simple.Every single customer service action can and will lead to a customer reaction.Whenever you deal with a customer service issue, big or small, there w
    and calls for sound d
    The What, Why And How Of Performance Management
    Performance management is the process through which your business sets, measures and reviews the objectives and performance of your people.Undertaken consistently, effective performance management will help you retain the right people, improve their performance and the overall performance of your busin
    or sound decision-making. The stakes are high, and the

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