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Actual for You - The Power of Two - Marketing and Sales
Catering Jobs 't be able to spend my time with prospects that are ready to buy or specify our products now."The catering industry is a $6 billion business, and it is expected to grow in the future. Given this, it can be expected that there are a lot of employment opportunities in the catering industry. The good new is these opportunities are open to almost all age groups, especially to those who are looking for part time work. This includes college students and homemakers who are looking for extra income. In addition, Bert knows that a real prospect is someone who is ready, able, and willing to buy his capital equipment product- now. Following up with 'interested' prospects would be a waste of time. The need to justify his reluctance to pursue low probability prospects E - Commerce --- Friend or Foe to Wholesale Distribution Leads: Salespeople need them, and Marketing Departments (theoretically) generate them. In a perfect world, the salesperson's challenge would be to keep up with the flood of qualified prospects that Marketing funnels out to them.Many of you in the distribution industry are still wondering how much more change and future technology will impact your company. Will major producers, large chains and group alliances use the net as a weapon to replace you, the small to medium size manufacturer? Will you become road kill consumed by the vultures of platform roll-ups? Or perhaps the Internet will administer a slow, withering death, painful and ext In reality, however, the Marketing-Sales lead scenario often plays out like this: "We work our tails to the bone getting the salespeople leads, but they hardly ever follow-up with the prospects, and we never hear about it if they do," lamented Andy, the Marketing Manager, during a recent training program. "They give us loads of leads," agreed salesperson Bert, "but they're no damn good. Then, they want a full report on each of them about what transpired within a week after we get the leads. I'd rather do without leads than do all of that useless work." What's going on here? Who's right - Bert, or Andy - Sales, or Marketing? In many companies, the Marketing and Sales departments work at cross purposes, rather than bolstering each other's efforts. Each department is communicating different messages to different people. The result? When Bert follows up on Marketing Department-generated leads, "...almost all of them indicate that they don't know if they will ever be genuine prospects," said Bert. "Yet, some of them try to get me to visit them, because they are 'really interested' in our products. If I waste time on low probability prospects, I won't be able to spend my time with prospects that are ready to buy or specify our products now." Bert knows that a real prospect is someone who is ready, able, and willing to buy his capital equipment product- now. Following up with 'interested' prospects would be a waste of time. The need to justify his reluctance to pursue low probability prospects Selling with Stories tting the salespeople leads, but they hardly ever follow-up with the prospects, and we never hear about it if they do," lamented Andy, the Marketing Manager, during a recent training program.Stories are powerful tools for persuaders. Compelling storytelling automatically creates involvement and attention with your audience. We can all think of a time when we were in an audience and not paying attention to the speaker. We were off in our own world when all of a sudden we perked up and started to listen because the speaker had begun to tell a story. We sat up, attentively listened attentively, t "They give us loads of leads," agreed salesperson Bert, "but they're no damn good. Then, they want a full report on each of them about what transpired within a week after we get the leads. I'd rather do without leads than do all of that useless work." What's going on here? Who's right - Bert, or Andy - Sales, or Marketing? In many companies, the Marketing and Sales departments work at cross purposes, rather than bolstering each other's efforts. Each department is communicating different messages to different people. The result? When Bert follows up on Marketing Department-generated leads, "...almost all of them indicate that they don't know if they will ever be genuine prospects," said Bert. "Yet, some of them try to get me to visit them, because they are 'really interested' in our products. If I waste time on low probability prospects, I won't be able to spend my time with prospects that are ready to buy or specify our products now." Bert knows that a real prospect is someone who is ready, able, and willing to buy his capital equipment product- now. Following up with 'interested' prospects would be a waste of time. The need to justify his reluctance to pursue low probability prospects If They Care About Brad And Angelina, They'll Care About You Too week after we get the leads. I'd rather do without leads than do all of that useless work."Are your clients sick of hearing from you? I doubt it. Let me explain.On my way to Cleveland awhile back, I stopped into one of the little stores in Salt Lake's airport to grab a pack of mints. While I was there, there were 2 people about my age scanning a People magazine, talking excitedly about of all things…Brad and Angelina.Now I don't claim to be "Mister Wanna Be On Top Of Hollywood Gossip", but What's going on here? Who's right - Bert, or Andy - Sales, or Marketing? In many companies, the Marketing and Sales departments work at cross purposes, rather than bolstering each other's efforts. Each department is communicating different messages to different people. The result? When Bert follows up on Marketing Department-generated leads, "...almost all of them indicate that they don't know if they will ever be genuine prospects," said Bert. "Yet, some of them try to get me to visit them, because they are 'really interested' in our products. If I waste time on low probability prospects, I won't be able to spend my time with prospects that are ready to buy or specify our products now." Bert knows that a real prospect is someone who is ready, able, and willing to buy his capital equipment product- now. Following up with 'interested' prospects would be a waste of time. The need to justify his reluctance to pursue low probability prospects A White Paper: Profiting with Kindness different people.In 2002, there wasn’t much interest for Kindness in business, and some business people would question, “What does kindness have to do with business, anyway?” Is this a for real question or just to prove a point? Or perhaps they couldn’t figure out what being kind really had to do with business. Or perhaps the word was a jargon word, an unfamiliar language.If you look at the Customer Service or the People De The result? When Bert follows up on Marketing Department-generated leads, "...almost all of them indicate that they don't know if they will ever be genuine prospects," said Bert. "Yet, some of them try to get me to visit them, because they are 'really interested' in our products. If I waste time on low probability prospects, I won't be able to spend my time with prospects that are ready to buy or specify our products now." Bert knows that a real prospect is someone who is ready, able, and willing to buy his capital equipment product- now. Following up with 'interested' prospects would be a waste of time. The need to justify his reluctance to pursue low probability prospects Never Return Phone Calls Right Away 't be able to spend my time with prospects that are ready to buy or specify our products now."I once had a boss who told us to never return phone calls right away. He said if you return a call too quickly, the other person might think you're not very busy. This same boss also liked to say "always make it hard for the other person to schedule an appointment with you".His logic, in both cases was that if you appeared super busy then the other person (a prospect) would want to do business with you beca Bert knows that a real prospect is someone who is ready, able, and willing to buy his capital equipment product- now. Following up with 'interested' prospects would be a waste of time. The need to justify his reluctance to pursue low probability prospects to Marketing, and his manager, wastes yet more time and causes unnecessary friction. Marketing and Sales should be working together towards a common defined objective. Marketing creates Brand Awareness and communicates Product Knowledge to the market, generating Acceptance among target companies. Sales contacts the individuals at targeted companies responsible for Specifying and Buying its products. The breakdown between Marketing and Sales occurs when the Sales cycle is left out of the equation. Sales should be consulted before marketing communications are sent out: Messages need to be targeted appropriately to different levels of Decision Makers who are at different stages in the Sales Cycle. Lead generation needs to qualify the prospects, and those not ready to buy should be entered into the Company database and receive continuous marketing messages. Ideally, Andy and Bert would be working together to define and refine the Company's target markets and target Companies. They would work together to develop a detailed database of individuals at target companies who influence, specify, and authorize Buying for their products and services. Andy's Marketing Department would generate the universe of prospects, and Bert wouldn't be expected to contact a prospect until Marketing had determined that the targeted company had entered the Specifying or Buying mode. When good things happen,
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