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  • Actual for You - How You Can Recruit Sales Super Stars - Part I - Recognising Sales Sheep And Wolves

    Wasting Your Marketing - Three Easy Ways
    Most of us make mistakes in our marketing now and then. I've done things with my own marketing and advertising that I would never advise a client to do. Sometimes I knew they were bad ideas before starting but, through some temporary lapse in judgment, went ahead anyway. Other times I learned the hard way what works and what doesn't. At any rate, we don't always think ahead to the results of each action we take. This brings me to #1 on my list of ways to waste your marketing.1. No plan.I sound like a broken record on this topic and, in the interest of full disclosure, I confess I haven't always had a plan. But, if there is a good way to assure some of our marketing and advertising efforts will be wasted (along with our budget), this is it. Without any plan, we're easily dispersed and tend to market and advert
    hey’ll lose money on an issue that the customer created themselves. Or they’ll give the customer some stock they had lying around. What about the salesman who drops by and entertains their contacts to “touch base”, “to see if there’s anything for me today” and who “nearly gets a sales but doesn’t quite?”

    Sales sheep cost you money. Let’s count the ways:

    • Their basic pay to sales ratio is higher than your own, or other sales staff
    • They give stock or services away as sweeteners, or to get out of a problem
    • They entertain clients on expenses and still don’t get sales
    • They entertain people at the clients who are not remotely connected to the sale process
    • They don’t follow-up and lose sales to competitors who doHow do you recognise one? There is a way before you even recruit them…
    • <
      No Brainers: 27 Low or No-Cost Ways to Improve Your Next Tradeshow
      There are lots of ways to improve your team's performance at tradeshows. From snazzy new displays to intensive training to rewards and incentives for top producers, it's difficult to even count the myriad ways What's not difficult is to realize that some of these improvement methods come with hefty price tags. Don't despair. There are many ways to pump up performance without breaking the bank. In fact, I've collected 27 low or no cost ways to improve your next tradeshow: 1. Research the show BEFORE you commit: Does it attract a large number of people from your target audience? 2. Give yourself enough time: Planning and preparation for a major show can take 12-18 months. 3. Involve top management in the planning process. You'll get better results from your team if they know upper management is supporting their efforts.Ted Nicholas, the author of “Magic Words That Sell” once said,

      “Marketing mistakes are by far the primary reason businesses do not survive. This includes companies which consider themselves direct marketers as well as those who do not”.

      Of course Ted is quite right make mistakes in marketing and you’ll end up paying through the nose with absolutely no results. Yet companies continually make mistakes in sales.

      They waste the opportunities that marketing provides by using salespeople that have one, or more, of these traits:

      • Poor closers
      • Too aggressive
      • Passive order takers
      • Fear of phoning
      • Can’t write to persuade
      • Can’t present without being boring
      • Unable to build value in the service or product
      • Has poor follow-up skills
      • Can’t get to top decision makers
      • Finds rejection difficult to handle
      • Poor time manager
      • Doesn’t think strategically
      • Not self-disciplined
      • Doesn’t try to get market knowledge
      Yet sales training may have little or no effect because they're at the limit of their potential already.
      What About The Owners As Salestaff?
      Often the owners in small companies are also the sales staff. If they can’t sell they ultimately go out of business. If they can sell they usually reach a point where they’re working harder than if they were in a job. Think about it…

      If the owner is the company’s sales channel they’re probably also their own bookkeeper, administrative clerk, VAT returns clerk, receptionist and general “muck in and get the thing finished or delivered” guy too.

      We all know about Michael Gerber’s mantra about “Working on the business, rather than in it”. We all agree that’s a very laudable aim. But we’re all so busy doing, doing that we can’t quite bear to tear ourselves away from working in the business.

      I’ve been a consultant for over 20 years and I’ve rarely met a business owner or director who’s felt able to step back and consider the strategic aims of the business as it grows.

      It’s all down to the perceived urgent need for sales. Because often management have no visibility of sales beyond the next one or two months.

      Ultimately your business reaches a point where you and your current staff are working all the hours there are to simply stand still.

      Growing the organisation is just another item that stays on the “to do” list.

      Before you reach that point you need to recruit a salesman. I’ll use the term salesman rather than salesperson to indicate a man or woman who sells because it’s seems less clumsy than salesperson.

      It all comes down to recruiting the right salesman to take the company to the next level – and tied to good marketing too of course.

      Broadly you can break salesmen into sales sheep, sales wolves and sales super stars. Let me explain what that means to you as the business owner.

      Sales Sheep

      They wait for customer to come to them, or the phone to ring to take an order. Or they wait in a shop and sell purely because the customer wants to buy something from anyone who wants to take their money. They think the customer is always right even if it means that they’ll lose money on an issue that the customer created themselves. Or they’ll give the customer some stock they had lying around. What about the salesman who drops by and entertains their contacts to “touch base”, “to see if there’s anything for me today” and who “nearly gets a sales but doesn’t quite?”

      Sales sheep cost you money. Let’s count the ways:

      • Their basic pay to sales ratio is higher than your own, or other sales staff
      • They give stock or services away as sweeteners, or to get out of a problem
      • They entertain clients on expenses and still don’t get sales
      • They entertain people at the clients who are not remotely connected to the sale process
      • They don’t follow-up and lose sales to competitors who doHow do you recognise one? There is a way before you even recruit them…
      • Activity Plan for Those Who Lost Their Jobs
        The fear of losing the job is present within everyone who has more or less lengthy experience working. What should a person do when a fear becomes reality? Depression and tears are not the way out and will not be helpful in this situation. The wise decision is to establish a new strategic plan of action. The direction of the last depends on the aims and goals you put before you.When you get lost after having such an attack on your self-motivation, it is high time to get out in the open market of jobs and… phone your former competitors. Avoid calling the personnel department or send curriculum vitae via e-mail, but make a bee line and contact the head of the company assuring that you are an excellent candidate for the position of whoever you were at your former place of employment. Try to present yourself as positively as it is only possible. Make sure that
      o top decision makers
    • Finds rejection difficult to handle
    • Poor time manager
    • Doesn’t think strategically
    • Not self-disciplined
    • Doesn’t try to get market knowledge
    Yet sales training may have little or no effect because they're at the limit of their potential already.
    What About The Owners As Salestaff?
    Often the owners in small companies are also the sales staff. If they can’t sell they ultimately go out of business. If they can sell they usually reach a point where they’re working harder than if they were in a job. Think about it…

    If the owner is the company’s sales channel they’re probably also their own bookkeeper, administrative clerk, VAT returns clerk, receptionist and general “muck in and get the thing finished or delivered” guy too.

    We all know about Michael Gerber’s mantra about “Working on the business, rather than in it”. We all agree that’s a very laudable aim. But we’re all so busy doing, doing that we can’t quite bear to tear ourselves away from working in the business.

    I’ve been a consultant for over 20 years and I’ve rarely met a business owner or director who’s felt able to step back and consider the strategic aims of the business as it grows.

    It’s all down to the perceived urgent need for sales. Because often management have no visibility of sales beyond the next one or two months.

    Ultimately your business reaches a point where you and your current staff are working all the hours there are to simply stand still.

    Growing the organisation is just another item that stays on the “to do” list.

    Before you reach that point you need to recruit a salesman. I’ll use the term salesman rather than salesperson to indicate a man or woman who sells because it’s seems less clumsy than salesperson.

    It all comes down to recruiting the right salesman to take the company to the next level – and tied to good marketing too of course.

    Broadly you can break salesmen into sales sheep, sales wolves and sales super stars. Let me explain what that means to you as the business owner.

    Sales Sheep

    They wait for customer to come to them, or the phone to ring to take an order. Or they wait in a shop and sell purely because the customer wants to buy something from anyone who wants to take their money. They think the customer is always right even if it means that they’ll lose money on an issue that the customer created themselves. Or they’ll give the customer some stock they had lying around. What about the salesman who drops by and entertains their contacts to “touch base”, “to see if there’s anything for me today” and who “nearly gets a sales but doesn’t quite?”

    Sales sheep cost you money. Let’s count the ways:

    • Their basic pay to sales ratio is higher than your own, or other sales staff
    • They give stock or services away as sweeteners, or to get out of a problem
    • They entertain clients on expenses and still don’t get sales
    • They entertain people at the clients who are not remotely connected to the sale process
    • They don’t follow-up and lose sales to competitors who doHow do you recognise one? There is a way before you even recruit them…
    • <
      8 Things You Can Do To Keep Your Customers Or Clients Coming Back
      Customer retention is important to all businesses, but if your business relies heavily on repeat sales it’s even more vital to your success. Does your business have a customer or client retention strategy? An effective retention program can help you increase your sales by over 25%.Marketing research has found that your cost for finding and attracting a new customer or client is about six times more than the cost to keep an existing one.This proves that there are sound, practical financial reasons why every business should implement a customer retention program. Here are eight things you can do to hang on to your current customers.1. Treat your customers or clients like a guest in your home.When guests visit your home you greet them right away. You say “hello” or “Hi there” And you don’t make them wait at your door. I’m sure some of you
      We all know about Michael Gerber’s mantra about “Working on the business, rather than in it”. We all agree that’s a very laudable aim. But we’re all so busy doing, doing that we can’t quite bear to tear ourselves away from working in the business.

      I’ve been a consultant for over 20 years and I’ve rarely met a business owner or director who’s felt able to step back and consider the strategic aims of the business as it grows.

      It’s all down to the perceived urgent need for sales. Because often management have no visibility of sales beyond the next one or two months.

      Ultimately your business reaches a point where you and your current staff are working all the hours there are to simply stand still.

      Growing the organisation is just another item that stays on the “to do” list.

      Before you reach that point you need to recruit a salesman. I’ll use the term salesman rather than salesperson to indicate a man or woman who sells because it’s seems less clumsy than salesperson.

      It all comes down to recruiting the right salesman to take the company to the next level – and tied to good marketing too of course.

      Broadly you can break salesmen into sales sheep, sales wolves and sales super stars. Let me explain what that means to you as the business owner.

      Sales Sheep

      They wait for customer to come to them, or the phone to ring to take an order. Or they wait in a shop and sell purely because the customer wants to buy something from anyone who wants to take their money. They think the customer is always right even if it means that they’ll lose money on an issue that the customer created themselves. Or they’ll give the customer some stock they had lying around. What about the salesman who drops by and entertains their contacts to “touch base”, “to see if there’s anything for me today” and who “nearly gets a sales but doesn’t quite?”

      Sales sheep cost you money. Let’s count the ways:

      • Their basic pay to sales ratio is higher than your own, or other sales staff
      • They give stock or services away as sweeteners, or to get out of a problem
      • They entertain clients on expenses and still don’t get sales
      • They entertain people at the clients who are not remotely connected to the sale process
      • They don’t follow-up and lose sales to competitors who doHow do you recognise one? There is a way before you even recruit them…
      • <
        Using Online Presentations to Reduce Transportation Costs and Generate More Business!
        Has this ever happened to you? You drive thirty to forty-five minutes to get to your first appointment. You arrive at a prospective client’s office and the CEO is not there! What about this situation? You are scheduled to talk with the president of a company that is exactly fits your target market. Unfortunately, your appointment abruptly ends after only fifteen minutes. You thought that you had an hour! Your first meeting begins twenty minutes late due to phone call taken before your scheduled meeting with the vice-president. How would you feel after these appointments?Of course, these situations never happen with you or your sales people! Right? If you want to find a way to reduce expenses, consider using technology to connect with prospects. This is a great alternative sales solution! You can reduce your transportation and travel costs by con
        salesman. I’ll use the term salesman rather than salesperson to indicate a man or woman who sells because it’s seems less clumsy than salesperson.

        It all comes down to recruiting the right salesman to take the company to the next level – and tied to good marketing too of course.

        Broadly you can break salesmen into sales sheep, sales wolves and sales super stars. Let me explain what that means to you as the business owner.

        Sales Sheep

        They wait for customer to come to them, or the phone to ring to take an order. Or they wait in a shop and sell purely because the customer wants to buy something from anyone who wants to take their money. They think the customer is always right even if it means that they’ll lose money on an issue that the customer created themselves. Or they’ll give the customer some stock they had lying around. What about the salesman who drops by and entertains their contacts to “touch base”, “to see if there’s anything for me today” and who “nearly gets a sales but doesn’t quite?”

        Sales sheep cost you money. Let’s count the ways:

        • Their basic pay to sales ratio is higher than your own, or other sales staff
        • They give stock or services away as sweeteners, or to get out of a problem
        • They entertain clients on expenses and still don’t get sales
        • They entertain people at the clients who are not remotely connected to the sale process
        • They don’t follow-up and lose sales to competitors who doHow do you recognise one? There is a way before you even recruit them…
        • <
          Great Deals for Four Color Postcards
          Are you not frustrated when you see your materials being ignored and trashed? Isn’t it frustrating that what you had exerted had ended up this way. Well for sure this is a business downfall, if all of your exerted efforts had been ignored and trashed out. So why not think of a good strategy that will make you stand out and noticed.One of the greatest ideas of being noticed is choosing the right and appropriate tool for you. Make use of postcards for your marketing and business promotions. With the postcards you are not only able to introduce your business locally yet it can also work out globally. Since they are promotional tools that are sent via mail and distributed by the hand, your cards really reaches the right person.Since postcards stands for your business and represent your company it must have good designs, attractive color and striking catc
          hey’ll lose money on an issue that the customer created themselves. Or they’ll give the customer some stock they had lying around. What about the salesman who drops by and entertains their contacts to “touch base”, “to see if there’s anything for me today” and who “nearly gets a sales but doesn’t quite?”

          Sales sheep cost you money. Let’s count the ways:

          • Their basic pay to sales ratio is higher than your own, or other sales staff
          • They give stock or services away as sweeteners, or to get out of a problem
          • They entertain clients on expenses and still don’t get sales
          • They entertain people at the clients who are not remotely connected to the sale process
          • They don’t follow-up and lose sales to competitors who doHow do you recognise one? There is a way before you even recruit them…
          Sales Wolves
          They almost run out of your door and can’t wait to close a sale. They’re so keen they can make people buy your products and services even though they may be wrong for those customers. They know what you sell and try to sell it all to every customer, whether there’s a need for it or not. They’re equally upfront in-house anything that affects their sale, and often their commission, is bulldozed out of the way to make sure that sale gets done. Sometimes it’s pushed through to the detriment of other customers or sales people.

          Sales wolves cost you money. Let’s see how:

          • They sell lots but you get a higher returns rate
          • You get more external complaints, affecting your reputation and therefore referrals
          • You get more internal complaints and lose staff or morale drops
          • You lose sales by them tying up staff that other sales people need
          • They don’t want to know about customer issues after a sale. They’re too busy on the next saleHow do you recognise one? There is a way before you recruit them…
          Sales Superstars
          A good salesman gets in more business than he costs you to run and make your company more money than that. A bad salesman is a drain on your company. It can be almost impossible to sort the good from the bad. Almost, but not impossible.

          When you recruit a salesman you need to aim for the star salesman. Don’t be put off because you think can’t afford them.

          The star salesman psychological profile is formed during their early childhood and you may catch one before they realise they’re great. Or you may find one who was burnt out and is ready to join the fray again.

          Either one doesn’t require vast amounts of money. Remember even if you paid them 5 times what you pay yourself and they brought in 20 times more in profit would their salary even matter?

          According to psychological research a star salesman is driven by two factors: Ego and empathy. Too much ego and they get the sales but at a huge cost to you in terms of customer and internal relationships bruised or destroyed by the ego-driven salesman. Also known as a Sales Wolf.

          Too much empathy and they end up discounting so deeply and being so completely on their customer’s side that you’ll lose money on deals that would normally be profitable. Also known as a Sales Sheep.

          Now you know how to tell sales sheep from sales wolves you want to find out how to get sales superstars. Check the next article in this two part series.

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