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  • Actual for You - Offshore Outsourcing: A Day in Hell for the Customer

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    during the call.

    The conversation went so badly that I could not make an order.

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    I just finished a grueling call with a Dell representative from India.

    Hey! Wait a minute! I thought Dell was bringing their technical support back to the United States? Well…that may be the case but this was not a technical support person. It was sales! To add insult to injury, the phone connection was so bad that I got a high pitched squeal during the call.

    The conversation went so badly that I could not make an order. A

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    Do your people manage complexity effectively?Do your people respond to challenges with practical, creative and productive solutions?Once upon a time, when society was stable and things didn’t change very often, repetition was an acceptable subs
    minute! I thought Dell was bringing their technical support back to the United States? Well…that may be the case but this was not a technical support person. It was sales! To add insult to injury, the phone connection was so bad that I got a high pitched squeal during the call.

    The conversation went so badly that I could not make an order.

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    In the not so far-off future information technology systems thanks to rapidly advancing artificial intelligence programs will be able to run entire companies based on the data coming in from the various outlets, factories, distribution points and sales in th
    Well…that may be the case but this was not a technical support person. It was sales! To add insult to injury, the phone connection was so bad that I got a high pitched squeal during the call.

    The conversation went so badly that I could not make an order.

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    The Internet has made it very easy to find information about almost any topic. It is therefore very easy to use the Internet to help in finding businesses for sale. By just using a simple search option or any of the powerful search engines like Google or Yah
    o add insult to injury, the phone connection was so bad that I got a high pitched squeal during the call.

    The conversation went so badly that I could not make an order.

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    during the call.

    The conversation went so badly that I could not make an order. As a matter of fact, I could not even get a credit account setup after approval. Believe me, it is a long story.

    There is a type of gridlock that occurs when you try to execute business transactions across cultures not to mention continents! The cultural soft skills that Americans employ to naturally move other Americans through a business tran

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