Tags |
|
|
Links |
|
|
Actual for You - How To Make An Inflexible Bureaucrat See You As A Person
A Financial Times editor in London asked my opinion about systems that automatically route customers to higher or lower levels of service based on the loyalty and profitability of the customer.This happens every day with gold and platinum customers enjoying faster telephone service and shorter lines while everyone else waits and waits.‘Isn’t this a case of customer discrimination?’ he asked, hoping for a hot topic and response.My answer was decidedly cool: ‘Of course this is customer discrimination. And it is totally appropriate. After all, customers do this
Note: This article is an excerpt from my Entrepreneur's Survival Reference E-Book Self-Help Manual titled "25 Avoidable Mistakes No One Will Warn You About In Starting Your Own Business"(in which "Failing To Prepare A Backup/Alternative Action" is one of the 25 mistakes discussed). As a result, you will find that illustrations used are more relevant to persons starting up their businesses. Having said that, the ideas proferred here can be easily adapted for use in any other business situation.Do You Have Backup/Alternative Action Plans For When Your Business Suff
1. Cares little about your happiness in life
2. Sees people as numbers rather than faces
3. Pushed for time
4. Handles each person the same i.e. scripted procedure
5. Hides behind policies and rules
6. Cannot look outside of the box
7. May have trouble remembering who you are due to a large volume of contacts
8. May not want to reveal anything about their interests
Description
The bureaucrat is the grunt of an organization, originally meant for government institutions, but has been broadened to encompass any large organization or company. Bureaucrats include customer service representatives, insurance claims filers, civil servant
As with any organised event which involves schedules and deadlines, the planning and execution of an exhibition takes a lot of coordination and dedication in order for it to be successful. There are various steps that need to be completed in order for the exhibition to run smoothly, the majority of which are based around the exhibition planning team and coordinator. Exhibitions are primarily aimed at sharing something with a wider community, be it art, motor vehicles, music technology or lingerie. It is therefore essential that the aim and vision of the exhibition be clear and pr
4. Handles each person the same i.e. scripted procedure
5. Hides behind policies and rules
6. Cannot look outside of the box
7. May have trouble remembering who you are due to a large volume of contacts
8. May not want to reveal anything about their interests
Description
The bureaucrat is the grunt of an organization, originally meant for government institutions, but has been broadened to encompass any large organization or company. Bureaucrats include customer service representatives, insurance claims filers, civil servan
In a world of co-branding, point of destination strategies and co-op marketing; all industries are evolving and diversifying to capture greater profits within a single brick and mortar location. The same strategies are used on the Internet only you can see it happen faster in real time on Internet web sites. In general much of the new thinking has been customer driven due to lifestyle changes, low unemployment, time factors and quality of life issues of the consumer.If you look at amazon.com which now sells tapes, records and toys when previously it was strictly a books sa
7. May have trouble remembering who you are due to a large volume of contacts
8. May not want to reveal anything about their interests
Description
The bureaucrat is the grunt of an organization, originally meant for government institutions, but has been broadened to encompass any large organization or company. Bureaucrats include customer service representatives, insurance claims filers, civil servan
In order to be a successful supervisor you need to be able to recognize the fact that challenges will emerge. How you deal with these challenges will have an effect on the relationships among your team members. Here are 3 basic types of situations you may encounter as a supervisor that will need to be dealt with quickly and professionally.1. How to supervise friends. At some point you may find yourself having to supervise a close friend. Either you hired them on yourself or you were promoted to a managerial role while they were not. Either way it can be uncomfortable
Description
The bureaucrat is the grunt of an organization, originally meant for government institutions, but has been broadened to encompass any large organization or company. Bureaucrats include customer service representatives, insurance claims filers, civil servan
Almost all of us have been there. We meet a new person, we run into someone we have met once before, or we see someone we’ve spoken with numerous times. We want to start a meaningful conversation for myriad reasons; yet, we find ourselves asking those trite questions: · Is this your first time here? · Did you have trouble finding the building? · How many people do you think will be coming tonight? And, just for good measure, we throw in a few “hmms” and “ahs” to make us appear even less confident.Getting off on the right footHere are hin
How To Deal With The Bureaucrat
1. Be polite and respectful of their position. Too often, the first things out of a customer’s mouth is some type of accusatory complain such as, “You people screwed up again.” While your anger might be j
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.actual4u.com/article/31362/actual4u-How-To-Make-An-Inflexible-Bureaucrat-See-You-As-A-Person.html">How To Make An Inflexible Bureaucrat See You As A Person</a>
BB link (for phorums):
[url=http://www.actual4u.com/article/31362/actual4u-How-To-Make-An-Inflexible-Bureaucrat-See-You-As-A-Person.html]How To Make An Inflexible Bureaucrat See You As A Person[/url]
Related Articles:
Maintenance of Required Equipment and Franchise Agreement Clauses
Whine, Moan & Complain - Then Contribute!
Elements of a Successful Customer Newsletter: 2 - The Content
Bookmark it:
|