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    ends on the future value of that customer.

    “A” is the right answer if you are in a one-time sale situation with little hope of re-sell, cross-sell or word-of

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    Quick Quiz: Let’s say you’ve just out-marketed a competitor who has a product that in all honesty is superior to yours. You’ve done a better job of signaling to the customer that your product will actually meet the consumer’s needs better.

    Congratulations.

    Now what? Do you:

    • A. Stop communicating with the customer. (Hey, they’ll eventually find out the other product is better anyway.)
    • B. Immediately fire out a quick customer satisfaction survey. (Hoping for a high score while they’re still happy with their brand new product.)
    • C.Build a relationship with the customer. (Using appropriate post-sale signaling to counter the superior product’s advantages.)
    What’s the right answer? Well, it depends on the future value of that customer.

    “A” is the right answer if you are in a one-time sale situation with little hope of re-sell, cross-sell or word-of-

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    oduct will actually meet the consumer’s needs better.

    Congratulations.

    Now what? Do you:

    • A. Stop communicating with the customer. (Hey, they’ll eventually find out the other product is better anyway.)
    • B. Immediately fire out a quick customer satisfaction survey. (Hoping for a high score while they’re still happy with their brand new product.)
    • C.Build a relationship with the customer. (Using appropriate post-sale signaling to counter the superior product’s advantages.)
    What’s the right answer? Well, it depends on the future value of that customer.

    “A” is the right answer if you are in a one-time sale situation with little hope of re-sell, cross-sell or word-of

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    t the other product is better anyway.)
  • B. Immediately fire out a quick customer satisfaction survey. (Hoping for a high score while they’re still happy with their brand new product.)
  • C.Build a relationship with the customer. (Using appropriate post-sale signaling to counter the superior product’s advantages.) What’s the right answer? Well, it depends on the future value of that customer.

    “A” is the right answer if you are in a one-time sale situation with little hope of re-sell, cross-sell or word-of

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    ct.)
  • C.Build a relationship with the customer. (Using appropriate post-sale signaling to counter the superior product’s advantages.) What’s the right answer? Well, it depends on the future value of that customer.

    “A” is the right answer if you are in a one-time sale situation with little hope of re-sell, cross-sell or word-of

    PTO; Justification of the Means and the Ends
    Some would say about certain issues that the means do not justify the ends. Well more often the ends do not justify the means. For instance if you are trying to accomplish something and know that if you do use the most approved PC methods then you
    ends on the future value of that customer.

    “A” is the right answer if you are in a one-time sale situation with little hope of re-sell, cross-sell or word-of-mouth from the customer. “B” may be best if you are planning on quitting your job in a month or so and want to generate some warm-fuzzy feelings from your final marketing salvo so your boss will give you a good reference on future jobs.

    Only apply “C” if you really want to re-sell that customer again, or if that customer is a potential referrer of business to you. Otherwise it’s too much work and expense.

    Take heart, though. If you’ve out-marketed the better model once, you can do it again. And this time you’ll have the advantage of knowing two absolutely key pieces of information about your customer that your competitor with the better product won’t have.

    You know what and when your customer bought.

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