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Actual for You - 8 Ways to Boost Service Business Revenues Part 1 of 2
Recently, I’ve written some articles blasting customer service units that don’t provide service.I chronicle how I haven’t been able to get a capable service technician out to repair a brand new clothes dryer, and we’re going on three weeks, two missed appointments, and about eight loads of laundry that had to be transported and then retrieved several miles away, just so I could use them.I mentioned that there are ten major LIES that service folks tell, ranging from “Your call is important to us,” to “I’m the supervisor.”I earn a living training service folks and their managers to be better in th
Most people lead rather ordinary lives, built around family, job, church and hobbies. This is fine for most. The need to pay the bills leads many to engage in work that is unfulfilling, boring and stifling. That so many people work at energy sapping employment should be a motivating factor in seeking entrepreneurial opportunity. Sadly, most people are totally risk averse and eliminate themselves from the potential rewards available almost exclusively to entrepreneurs.The perceived risk taker (the entrepreneur) is, in actuality, not the real risk taker. The real risk taker is the person willing to work a dull
However, if you want to boost your service business revenues consider these ways to improve customer loyalty and generate more sales - without investing in expensive advertising campaigns.
1. Focus on improving customer retention. You've probably heard statistics about how much extra it costs to attract new customers rather than keeping existing o
Most people are familiar with franchising. For the benefit of those who are not, according to wikipedia.com franchising is the system of doing business wherein a franchisor licenses trademarks of a product and tested methods of doing business to a franchisee to receive payment like a percentage from gross per sales or gross profits as well as the annual fees agreed upon, as compensation for the trade secrets shared as part of the franchising agreement. Sometimes legal contracts may vary as to the terms of franchise and may not fit the definition above. Sometimes, the methods on how to do the business may not be par
However, if you want to boost your service business revenues consider these ways to improve customer loyalty and generate more sales - without investing in expensive advertising campaigns.
1. Focus on improving customer retention. You've probably heard statistics about how much extra it costs to attract new customers rather than keeping existing o
Ah, the ebb and flow of work. Sometimes it seems like there is much more ebbing than flowing with all of the workflow, the deadlines, the projects and presentations, but overall the tide seems to constantly be flowing in and out, in and out, in and . . . sorry. Recently a friend returned from a cruise in the Bahamas and commented that he still felt that he was ebbing and flowing as if he were still on water. Many times I have felt the same way after a long day of incoming projects and outgoing reports. But I am not alone. Recent business studies have shown an increasing need for some kind of workflow management soft
1. Focus on improving customer retention. You've probably heard statistics about how much extra it costs to attract new customers rather than keeping existing o
Six Sigma And The Green BeltsIn an organization implementing Six Sigma, the Black Belts are generally supported by the Green Belts. Black Belts do most of the problem-solving and analytical work. The cost of training, hiring and renting new Black Belts is a major factor that eats into the Six Sigma projects savings. This in turn leads to a decline in the returns on investment. An increasing trend for companies employing Six Sigma in order to save more money per year is to use the unconventional approach of training Green Belts at least two to three years before even considering hiring Black Belts. Green Belt
1. Focus on improving customer retention. You've probably heard statistics about how much extra it costs to attract new customers rather than keeping existing o
There are eight essentials ensuring success in change. They are about changing behavior, attitudes and personal skills - the most challenging and difficult kinds of change to make, but also the most effective and rewarding. We're not dealing with the act of acquiring something – billions of dollars worth of software,exercise equipment, books, tools, and processes are gathering dust because the people that bought them confused hope with results. They did not follow through with the eight essentials for change – the goals, actions, persistence and determination to make real differences in individual and organizati
The key here is to "implement strategies" to keep your existing customers. These strategies can be in the form of either switching barriers or relationship marketing. Switching barriers can create a sense of familiarity with your business and discourage customers fro
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