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    The ABCs of Customer Recovery
    This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease….the ABC’s of Customer Recovery.A ct as if every lost customer’s sales come out of your paycheck.Believe the best of customers. Don’t make the mistake of assuming most customers are out to simply get something for nothing. The truth is, less than 1% of customers contact companies with ulterior m
    ery day. Think of the last time someone said thank you to you and how great that made you feel.
  • Be Understanding
    This tip needs careful and skilful management and great managers can do it. Understand that your people are real people with emotions and experiences which impact on them. Being sympathetic to their needs, occasionally and not so often that it impacts your business, will bring great reward
    Dealing With for Job Loss Fears
    According to an article in The Washington Post (April 4, 2006) though getting fired ranks as one of the events in life which causes greatest stress it seems that the constant fear of losing your job can actually damage your mental and physical health even more.It appears that the unrelenting nature of the stress is linked more strongly to depression and health problems than actual job loss.The constant stress
    So to help start the ball rolling, here are ten top ways to get your people motivated. Ten small steps for you to start with.

    1. Recognise them
      Recognise your people as people, by saying 'Good Morning', checking that they're OK and taking a little time with them.
    2. Challenge them
      People need stimulation at work, so to encourage growth, build on their achievement of one skill, with the introduction of another. Instruct, coach and then delegate the new task.
    3. Encourage fun
      Whilst it is a fine line between having fun and anarchy, it is worthwhile spending the time to understand, define and explore that boundary. Having fun is a great way to build team spirit. Checkout where everyone's 'fun' threshold is, respect it and then have a lot of laughs.
    4. Listen - a LOT!
      Listening to your people builds rapport and a bond which in itself is powerfully motivational.
    5. Encourage mistakes
      By stretching themselves, people sometimes get it wrong - and sometimes make gloriously powerful 'inventions' to move your business forward. By creating an environment where mistakes are not wrong but encouraged, you will find creativity soars. Even mistakes where things go wrong and cost money should not be wasted. Create value from these by really learning for the future...as Henry Ford once said "Bring me people who make mistakes" Make it a safe place!
    6. Say Thank You
      It is surprising how much reward we all get from being recognised. The humble (if rare in some organisations), "Thank You" is a simple, yet very powerful way to recognise the efforts every one of your team puts in every day. Think of the last time someone said thank you to you and how great that made you feel.
    7. Be Understanding
      This tip needs careful and skilful management and great managers can do it. Understand that your people are real people with emotions and experiences which impact on them. Being sympathetic to their needs, occasionally and not so often that it impacts your business, will bring great reward
      And They All Fell Down: Four Things You Should Know about Starting a Business
      In the rush to entrepreneurial success, many people make a tragic mistake. They are certainly entrepreneurial. It's success they just can't seem to grasp! Therefore, they make decisions intended to prop up their images so people will assume them to be successful. Meanwhile, behind the scenes, their business is struggling and collapse is just around the corner. The scenario is so common, it seems normal. But is being normal such a g
      ith the introduction of another. Instruct, coach and then delegate the new task.
    8. Encourage fun
      Whilst it is a fine line between having fun and anarchy, it is worthwhile spending the time to understand, define and explore that boundary. Having fun is a great way to build team spirit. Checkout where everyone's 'fun' threshold is, respect it and then have a lot of laughs.
    9. Listen - a LOT!
      Listening to your people builds rapport and a bond which in itself is powerfully motivational.
    10. Encourage mistakes
      By stretching themselves, people sometimes get it wrong - and sometimes make gloriously powerful 'inventions' to move your business forward. By creating an environment where mistakes are not wrong but encouraged, you will find creativity soars. Even mistakes where things go wrong and cost money should not be wasted. Create value from these by really learning for the future...as Henry Ford once said "Bring me people who make mistakes" Make it a safe place!
    11. Say Thank You
      It is surprising how much reward we all get from being recognised. The humble (if rare in some organisations), "Thank You" is a simple, yet very powerful way to recognise the efforts every one of your team puts in every day. Think of the last time someone said thank you to you and how great that made you feel.
    12. Be Understanding
      This tip needs careful and skilful management and great managers can do it. Understand that your people are real people with emotions and experiences which impact on them. Being sympathetic to their needs, occasionally and not so often that it impacts your business, will bring great reward
      Tips For Advertising Your Restaurant
      Gone are the days when glossy printed handouts would suffice in attracting customers to your restaurant. Today, in their quest to catch eyeballs, advertising agencies have created a nonstop marketplace that knows no limits.Restaurant Advertising Gets CustomersWill Rogers, the late entertainer, once said, "All I know is just what I read in the papers". Restaurant advertising generates interest in the papers along with the news c
      r>Listening to your people builds rapport and a bond which in itself is powerfully motivational.
    13. Encourage mistakes
      By stretching themselves, people sometimes get it wrong - and sometimes make gloriously powerful 'inventions' to move your business forward. By creating an environment where mistakes are not wrong but encouraged, you will find creativity soars. Even mistakes where things go wrong and cost money should not be wasted. Create value from these by really learning for the future...as Henry Ford once said "Bring me people who make mistakes" Make it a safe place!
    14. Say Thank You
      It is surprising how much reward we all get from being recognised. The humble (if rare in some organisations), "Thank You" is a simple, yet very powerful way to recognise the efforts every one of your team puts in every day. Think of the last time someone said thank you to you and how great that made you feel.
    15. Be Understanding
      This tip needs careful and skilful management and great managers can do it. Understand that your people are real people with emotions and experiences which impact on them. Being sympathetic to their needs, occasionally and not so often that it impacts your business, will bring great reward
      Go Ask Alice
      One of fiction's finest marketing minds, The Cheshire Cat, once told Alice in Wonderland something all business owners and marketers should remember:"If you don't care where you are going, it doesn't make a difference which path you take."For businesses bent upon success, it does matter which path you take. A positioning statement helps you chart your path to success because it lets all your audiences - internal and exter
      st money should not be wasted. Create value from these by really learning for the future...as Henry Ford once said "Bring me people who make mistakes" Make it a safe place!
    16. Say Thank You
      It is surprising how much reward we all get from being recognised. The humble (if rare in some organisations), "Thank You" is a simple, yet very powerful way to recognise the efforts every one of your team puts in every day. Think of the last time someone said thank you to you and how great that made you feel.
    17. Be Understanding
      This tip needs careful and skilful management and great managers can do it. Understand that your people are real people with emotions and experiences which impact on them. Being sympathetic to their needs, occasionally and not so often that it impacts your business, will bring great reward
      How To Land A Top Sales Or Marketing Job
      Here are a couple of things that you should think about as you’re preparing for an interview with a potential employer:First of all make sure that as you prepare for the interview, you learn as much as you can in advance about the company. What are its core markets? Which customers does it target? Who are the competitors? What is the company unique selling proposition? What is management’s vision & values? What does the leadershi
      ery day. Think of the last time someone said thank you to you and how great that made you feel.
    18. Be Understanding
      This tip needs careful and skilful management and great managers can do it. Understand that your people are real people with emotions and experiences which impact on them. Being sympathetic to their needs, occasionally and not so often that it impacts your business, will bring great rewards and commitment. Do set ground rules for yourself which allow 'understanding', yet enable you to draw the line clearly and firmly when you need to. Be consistent and fair.
    19. Get Out of Their Way
      By allowing your people to carry out 'the boss's work', you strongly build self-belief in your people. Be fair and don't just delegate the 'rubbish' jobs, but some of your fun jobs as well (and remember to choose individuals whose strengths match the task).
    20. Share How You are Feeling
      By being a partner with your people and showing that you are a real person too, you will encourage others to take big steps with you. This works because understanding that you share hopes, fears and challenges in common with your people makes them feel a committed part of you, as well as your business - this is a powerful message which they share
    21. Reward
      Last but not least, pay appropriately. Whilst if you pay brilliantly, yet miss out 1-9 you may get short-term gain, it is unlikely to maintain motivation for more than a while. Conversely, if you pay badly, you may lose people because they simply can't afford to stay with you, however great it is. Striking a balance is the ideal. Don't forget to recognise with some fun rewards and as in No. 6, say thank you a lot. It will pay dividends and is free!

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