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Actual for You - Ten Top Ways for Managers to Motivate Their People
The ABCs of Customer RecoveryThis week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease….the ABC’s of Customer Recovery.A ct as if every lost customer’s sales come out of your paycheck.Believe the best of customers. Don’t make the mistake of assuming most customers are out to simply get something for nothing. The truth is, less than 1% of customers contact companies with ulterior m ery day. Think of the last time someone said thank you to you and how
great that made you feel.
Be Understanding This tip needs careful and skilful management
and great managers can do it. Understand that your people are real people with
emotions and experiences which impact on them. Being sympathetic to their needs,
occasionally and not so often that it impacts your business, will bring great
reward Dealing With for Job Loss FearsAccording to an article in The Washington Post (April 4, 2006) though getting fired ranks as one of the events in life which causes greatest stress it seems that the constant fear of losing your job can actually damage your mental and physical health even more.It appears that the unrelenting nature of the stress is linked more strongly to depression and health problems than actual job loss.The constant stress So to help start the ball rolling, here are ten top ways to get your people
motivated. Ten small steps for you to start with.
- Recognise them
Recognise your people as people, by saying 'Good
Morning', checking that they're OK and taking a little time with them.
- Challenge them
People need stimulation at work, so to encourage
growth, build on their achievement of one skill, with the introduction of another.
Instruct, coach and then delegate the new task.
- Encourage fun
Whilst it is a fine line between having fun and
anarchy, it is worthwhile spending the time to understand, define and explore
that boundary. Having fun is a great way to build team spirit. Checkout where
everyone's 'fun' threshold is, respect it and then have a lot of laughs.
- Listen - a LOT!
Listening to your people builds rapport and a
bond which in itself is powerfully motivational.
- Encourage mistakes
By stretching themselves, people sometimes get
it wrong - and sometimes make gloriously powerful 'inventions' to move your
business forward. By creating an environment where mistakes are not wrong but
encouraged, you will find creativity soars. Even mistakes where things go wrong
and cost money should not be wasted. Create value from these by really learning
for the future...as Henry Ford once said "Bring me people who make mistakes"
Make it a safe place!
- Say Thank You
It is surprising how much reward we all get from
being recognised. The humble (if rare in some organisations), "Thank You" is a
simple, yet very powerful way to recognise the efforts every one of your team
puts in every day. Think of the last time someone said thank you to you and how
great that made you feel.
- Be Understanding
This tip needs careful and skilful management
and great managers can do it. Understand that your people are real people with
emotions and experiences which impact on them. Being sympathetic to their needs,
occasionally and not so often that it impacts your business, will bring great
reward And They All Fell Down: Four Things You Should Know about Starting a BusinessIn the rush to entrepreneurial success, many people make a tragic mistake. They are
certainly entrepreneurial. It's success they just can't seem to grasp! Therefore, they
make decisions intended to prop up their images so people will assume them to be
successful. Meanwhile, behind the scenes, their business is struggling and collapse
is just around the corner. The scenario is so common, it seems normal. But is being
normal such a g ith the introduction of another.
Instruct, coach and then delegate the new task.
- Encourage fun
Whilst it is a fine line between having fun and
anarchy, it is worthwhile spending the time to understand, define and explore
that boundary. Having fun is a great way to build team spirit. Checkout where
everyone's 'fun' threshold is, respect it and then have a lot of laughs.
- Listen - a LOT!
Listening to your people builds rapport and a
bond which in itself is powerfully motivational.
- Encourage mistakes
By stretching themselves, people sometimes get
it wrong - and sometimes make gloriously powerful 'inventions' to move your
business forward. By creating an environment where mistakes are not wrong but
encouraged, you will find creativity soars. Even mistakes where things go wrong
and cost money should not be wasted. Create value from these by really learning
for the future...as Henry Ford once said "Bring me people who make mistakes"
Make it a safe place!
- Say Thank You
It is surprising how much reward we all get from
being recognised. The humble (if rare in some organisations), "Thank You" is a
simple, yet very powerful way to recognise the efforts every one of your team
puts in every day. Think of the last time someone said thank you to you and how
great that made you feel.
- Be Understanding
This tip needs careful and skilful management
and great managers can do it. Understand that your people are real people with
emotions and experiences which impact on them. Being sympathetic to their needs,
occasionally and not so often that it impacts your business, will bring great
reward Tips For Advertising Your RestaurantGone are the days when glossy printed handouts would suffice in attracting customers to your restaurant. Today, in their quest to catch eyeballs, advertising agencies have created a nonstop marketplace that knows no limits.Restaurant Advertising Gets CustomersWill Rogers, the late entertainer, once said, "All I know is just what I read in the papers". Restaurant advertising generates interest in the papers along with the news c r>Listening to your people builds rapport and a
bond which in itself is powerfully motivational.
- Encourage mistakes
By stretching themselves, people sometimes get
it wrong - and sometimes make gloriously powerful 'inventions' to move your
business forward. By creating an environment where mistakes are not wrong but
encouraged, you will find creativity soars. Even mistakes where things go wrong
and cost money should not be wasted. Create value from these by really learning
for the future...as Henry Ford once said "Bring me people who make mistakes"
Make it a safe place!
- Say Thank You
It is surprising how much reward we all get from
being recognised. The humble (if rare in some organisations), "Thank You" is a
simple, yet very powerful way to recognise the efforts every one of your team
puts in every day. Think of the last time someone said thank you to you and how
great that made you feel.
- Be Understanding
This tip needs careful and skilful management
and great managers can do it. Understand that your people are real people with
emotions and experiences which impact on them. Being sympathetic to their needs,
occasionally and not so often that it impacts your business, will bring great
reward Go Ask AliceOne of fiction's finest marketing minds, The Cheshire Cat,
once told Alice in Wonderland something all business owners
and marketers should remember:"If you don't care where you are going, it doesn't make a
difference which path you take."For businesses bent upon success, it does matter which path
you take. A positioning statement helps you chart your path
to success because it lets all your audiences - internal and
exter st money should not be wasted. Create value from these by really learning
for the future...as Henry Ford once said "Bring me people who make mistakes"
Make it a safe place!
- Say Thank You
It is surprising how much reward we all get from
being recognised. The humble (if rare in some organisations), "Thank You" is a
simple, yet very powerful way to recognise the efforts every one of your team
puts in every day. Think of the last time someone said thank you to you and how
great that made you feel.
- Be Understanding
This tip needs careful and skilful management
and great managers can do it. Understand that your people are real people with
emotions and experiences which impact on them. Being sympathetic to their needs,
occasionally and not so often that it impacts your business, will bring great
reward How To Land A Top Sales Or Marketing JobHere are a couple of things that you should think about as you’re preparing for an interview with a potential employer:First of all make sure that as you prepare for the interview, you learn as much as you can in advance about the company. What are its core markets? Which customers does it target? Who are the competitors? What is the company unique selling proposition? What is management’s vision & values? What does the leadershi ery day. Think of the last time someone said thank you to you and how
great that made you feel.
- Be Understanding
This tip needs careful and skilful management
and great managers can do it. Understand that your people are real people with
emotions and experiences which impact on them. Being sympathetic to their needs,
occasionally and not so often that it impacts your business, will bring great
rewards and commitment. Do set ground rules for yourself which allow 'understanding',
yet enable you to draw the line clearly and firmly when you need to. Be
consistent and fair.
- Get Out of Their Way
By allowing your people to carry out 'the
boss's work', you strongly build self-belief in your people. Be fair and don't
just delegate the 'rubbish' jobs, but some of your fun jobs as well (and remember
to choose individuals whose strengths match the task).
- Share How You are Feeling
By being a partner with your people and showing that you are
a real person too, you will encourage others to take big steps with you. This
works because understanding that you share hopes, fears and challenges in common
with your people makes them feel a committed part of you, as well as your business
- this is a powerful message which they share
- Reward
Last but not least, pay appropriately. Whilst if you pay
brilliantly, yet miss out 1-9 you may get short-term gain, it is unlikely to
maintain motivation for more than a while. Conversely, if you pay badly, you
may lose people because they simply can't afford to stay with you, however great
it is. Striking a balance is the ideal. Don't forget to recognise with some fun
rewards and as in No. 6, say thank you a lot. It will pay dividends and is free!
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