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Actual for You - The Seven C's: Partnership Danger Signs - Competitive, Not Complementary Action
The other day a reporter call to interview me on the “Death of Customer Service”. My first reaction was to deny that charge and claim that customer service is very much alive and well. But upon further thought of the service I’ve received over the past few months and what others have related to me about their experienc
Recently I saw the two of them on television talking
As more and more people get their news from MSN, Google and Yahoo, less and less are relying on the local newspapers. In this day and age with 200 channels of Satellite Radio, 400 Channels of Satellite TV, instant breaking news by email and online news gathering of search engines the newspaper industry is taking a hit. Some say
Competitive, Not Complementary Action
James Carville and Mary Matlin are public relations spokespeople for the Democratic and Republican parties, respectively. They are each articulate, sharp and feisty. Sparks fly when they debate in favor of their parties, so much so that they seem like arch enemies who couldn't possibly exchange a friendly word. I remember the shock reaction I had (how many years ago was it?) hearing that they were getting married. I pictured a contentious loud fighting household.
Recently I saw the two of them on television talking
The success of any business depends on the way messages are communicated to existing and prospective customers, competitors, advertisers, suppliers and other people important to the business.Today there are many modes of communication, beginning with the most basic and rudimentary means of word-of-mouth to advertising on
James Carville and Mary Matlin are public relations spokespeople for the Democratic and Republican parties, respectively. They are each articulate, sharp and feisty. Sparks fly when they debate in favor of their parties, so much so that they seem like arch enemies who couldn't possibly exchange a friendly word. I remember the shock reaction I had (how many years ago was it?) hearing that they were getting married. I pictured a contentious loud fighting household.
Recently I saw the two of them on television talking
“Some contend that differentiation is nuts – bad for moral” – Jack WelchWe get taught from a very young age that differentiation is bad, and that people’s feelings can get hurt, and people will be upset. But this leaves us in an emotional rollercoaster.Business is not about emotion, it’s about money and making it.
Recently I saw the two of them on television talking
In the beginning, Yellow Pages ads were, well, yellow. With black type. Then, in an effort to jump start sales, the clever people who invented Yellow Pages in 1886, the Reuben H. Donnelly Corporation, figured an inexpensive way to add red to the ads. Red borders, red type. Higher rates.With the monopoly broken all over
Recently I saw the two of them on television talking
Values & NeedsPick your top five values. Our personal values are our secret motivators. These are not moral values, they are what give us energy whether we are aware of what they are or not. You find it easy to be your best when you are engaged in them. They are part of us, we are born with them, and maybe
Recently I saw the two of them on television talking about their private lives. One never knows for sure the truth about public figures or anyone else for that matter, but if taken at face value, they have a solid marriage, children and good family life. They displayed mellowness, respect and total togetherness. It was obvious that the party competitiveness was left outside of the house and what was brought inside was love, goal sharing, and family first.
Businesses run by partners are very much like marriages. If the partners are in competition with each other they are creating a lot
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