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    Customer Service - Winning Customer Experiences
    Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built on consistency. Michael Gerber
    mindset away from "freelancer" to "business owner" was another big piece of the puzzle. As soon as I made that shift, all the other four techniques fell into place because it suddenly made them easier to do.

    It's tough to change your inner game on your own -- hiring a coach is probably the fastest way to do this. But there are some good resources out there if you want to begin dabbling in it first. Do a search and see what comes up, I started my journey with free ezines and articles.

    Creativity Exercise -- Make 2006 the best year ever

    Go back and reread my list. N

    Finding Employment As A Corporate Flight Attendant
    I recently received a phone call from a very enthusiastic, if not perky, flight attendant who has been working in the commercial sector for several years. I could tell that the airliner end of flying was no longer for her; I also heard a certain excitement in her voice as she imagined herself flying within business aviation. Truthfully, it is this type of conversation that inspires me to promote our industry as I believe it is one of the best in
    All in all, I'm pretty happy with how 2005 turned out. My business is taking off. I've built a solid foundation to support even more growth (which I forecast for 2006) and I've even managed to take some time off.

    I'd like other entrepreneurs and business owners to feel as good about their business as I do about mine, so I thought I'd take a moment to share 5 things I attribute to my successful 2005.

    1. Attended seminars. This one is HUGE. Nothing beats getting out of your office and away from your computer and actually meeting people face to face. I've come away from these events with clients, joint venture partners, and more. (And that doesn't even include the great information I absorbed and was able to put to use in both my business and my clients' businesses.) If you only put one of my 5 tips to use, this would be the one to do -- that's how valuable I've discovered attending seminars to be.

    2. Hired a coach. Again, this was another tough decision to make, but I'm really glad I did. It's difficult to see your business objectively, so having a neutral observer on your team is extremely valuable. Coaches help you get out of your own way (and believe me, that's a biggie for us entrepreneurs.) They can help you with both your inner game (your habits and mindset) and your outer game (your skills and business structure).

    3. Started systemizing my business. Unless you want to be chained to your business night and day, you have got to start systemizing your business. Yes, all businesses should have systems in place, even if you don't have anyone else working for you and you primarily sell services. The best part is when you do have systems in place, your business suddenly starts running a lot more efficiently and effectively (and you can start sleeping better at night and relaxing on vacation).

    4. Outsourced. For all you control freaks out there, this one is for you. If you don't start hiring some help, I guarantee you'll never be able to grow your business because you'll be constantly doing tasks you have no business doing. Do yourself a favor and get some help...NOW. I've just hired a project manager/director of client services, plus I have 2 backup writers and 2 virtual assistants. Building a team has been a big stress reliever for me.

    5. Focused on my inner game. Shifting my mindset away from "freelancer" to "business owner" was another big piece of the puzzle. As soon as I made that shift, all the other four techniques fell into place because it suddenly made them easier to do.

    It's tough to change your inner game on your own -- hiring a coach is probably the fastest way to do this. But there are some good resources out there if you want to begin dabbling in it first. Do a search and see what comes up, I started my journey with free ezines and articles.

    Creativity Exercise -- Make 2006 the best year ever

    Go back and reread my list. No

    How to Keep Customers
    Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in London.The question I want answered is; did he ever work with customers on day-to-day basis and if so, was he some kind of saint?Let's face it; customers can be a real pain in the neck. You move heaven and earth for them, you resp
    ese events with clients, joint venture partners, and more. (And that doesn't even include the great information I absorbed and was able to put to use in both my business and my clients' businesses.) If you only put one of my 5 tips to use, this would be the one to do -- that's how valuable I've discovered attending seminars to be.

    2. Hired a coach. Again, this was another tough decision to make, but I'm really glad I did. It's difficult to see your business objectively, so having a neutral observer on your team is extremely valuable. Coaches help you get out of your own way (and believe me, that's a biggie for us entrepreneurs.) They can help you with both your inner game (your habits and mindset) and your outer game (your skills and business structure).

    3. Started systemizing my business. Unless you want to be chained to your business night and day, you have got to start systemizing your business. Yes, all businesses should have systems in place, even if you don't have anyone else working for you and you primarily sell services. The best part is when you do have systems in place, your business suddenly starts running a lot more efficiently and effectively (and you can start sleeping better at night and relaxing on vacation).

    4. Outsourced. For all you control freaks out there, this one is for you. If you don't start hiring some help, I guarantee you'll never be able to grow your business because you'll be constantly doing tasks you have no business doing. Do yourself a favor and get some help...NOW. I've just hired a project manager/director of client services, plus I have 2 backup writers and 2 virtual assistants. Building a team has been a big stress reliever for me.

    5. Focused on my inner game. Shifting my mindset away from "freelancer" to "business owner" was another big piece of the puzzle. As soon as I made that shift, all the other four techniques fell into place because it suddenly made them easier to do.

    It's tough to change your inner game on your own -- hiring a coach is probably the fastest way to do this. But there are some good resources out there if you want to begin dabbling in it first. Do a search and see what comes up, I started my journey with free ezines and articles.

    Creativity Exercise -- Make 2006 the best year ever

    Go back and reread my list. N

    Assembling Your Angels and Displacing Your Devils - Identify Your Ideal Customers, Fire the Rest
    What a fun title, it sounds apocalyptic doesn't it? Well, for your business it can be - read on...All Marketers Are Liars by Seth Godin introduced me to this unusual approach to identifying who I really wanted to work with and who gets the most out of working with me. Reading this article will give you clear insight on how and why you'll want to identify the customers you want to work with most.In th
    nd believe me, that's a biggie for us entrepreneurs.) They can help you with both your inner game (your habits and mindset) and your outer game (your skills and business structure).

    3. Started systemizing my business. Unless you want to be chained to your business night and day, you have got to start systemizing your business. Yes, all businesses should have systems in place, even if you don't have anyone else working for you and you primarily sell services. The best part is when you do have systems in place, your business suddenly starts running a lot more efficiently and effectively (and you can start sleeping better at night and relaxing on vacation).

    4. Outsourced. For all you control freaks out there, this one is for you. If you don't start hiring some help, I guarantee you'll never be able to grow your business because you'll be constantly doing tasks you have no business doing. Do yourself a favor and get some help...NOW. I've just hired a project manager/director of client services, plus I have 2 backup writers and 2 virtual assistants. Building a team has been a big stress reliever for me.

    5. Focused on my inner game. Shifting my mindset away from "freelancer" to "business owner" was another big piece of the puzzle. As soon as I made that shift, all the other four techniques fell into place because it suddenly made them easier to do.

    It's tough to change your inner game on your own -- hiring a coach is probably the fastest way to do this. But there are some good resources out there if you want to begin dabbling in it first. Do a search and see what comes up, I started my journey with free ezines and articles.

    Creativity Exercise -- Make 2006 the best year ever

    Go back and reread my list. N

    United We Brand
    Adopting a united brands philosophy may just be what African and developing countries need if they are to fulfil their dreams of achieving international brand recognition for some of their local brands.This strategy could be successfully tied – in with simultaneous nation branding efforts of their home governments. There is a common ‘bond of brotherhood’ which unites brands in distant markets. Brands from the same countries which may be
    effectively (and you can start sleeping better at night and relaxing on vacation).

    4. Outsourced. For all you control freaks out there, this one is for you. If you don't start hiring some help, I guarantee you'll never be able to grow your business because you'll be constantly doing tasks you have no business doing. Do yourself a favor and get some help...NOW. I've just hired a project manager/director of client services, plus I have 2 backup writers and 2 virtual assistants. Building a team has been a big stress reliever for me.

    5. Focused on my inner game. Shifting my mindset away from "freelancer" to "business owner" was another big piece of the puzzle. As soon as I made that shift, all the other four techniques fell into place because it suddenly made them easier to do.

    It's tough to change your inner game on your own -- hiring a coach is probably the fastest way to do this. But there are some good resources out there if you want to begin dabbling in it first. Do a search and see what comes up, I started my journey with free ezines and articles.

    Creativity Exercise -- Make 2006 the best year ever

    Go back and reread my list. N

    Motivate Your Employees And Keep Them
    One of the problems in restaurant management is the employees. As the owner and manager, you have to value your employees because they are your first line of soldiers and without them, you’d be completely immobile.But of course, there are employees that will soon leave their job and your restaurant and you would have to come up with a vacancy ad again for interested applicants to fill in the job. This is a fact and a continuous process fo
    mindset away from "freelancer" to "business owner" was another big piece of the puzzle. As soon as I made that shift, all the other four techniques fell into place because it suddenly made them easier to do.

    It's tough to change your inner game on your own -- hiring a coach is probably the fastest way to do this. But there are some good resources out there if you want to begin dabbling in it first. Do a search and see what comes up, I started my journey with free ezines and articles.

    Creativity Exercise -- Make 2006 the best year ever

    Go back and reread my list. Now get out a piece of paper and start brainstorming ways you can integrate my tips into your business. Which one do you think will bring the quickest results? Which one will be more difficult for you to start doing? Which is the one you SHOULD be doing?

    Have fun with this exercise, really play around and see what comes up. Don't censor yourself, just write down the answers that bubble up even if it doesn't seem right. You might discover something important about yourself and your business that might be the key to launching you forward faster than you ever dreamed possible.

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