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  • Actual for You - IRM: Putting all the Pieces Together

    Service Without the Smile or Common Sense
    You would think experience, frequency of service, and the importance of repeat customers would create an expectation of quality. But you would be surprised if you thought that.Recently I met with a client for whom I have done a number of programs. We have a routine for our programs, and as always we maintained our routine. We meet at the same hotel. The starting time is not too early, but also not late enough to take away the participants’ entire day. Management provides donuts and bagels. The staff graciously shows up on a Saturday morning for sales and service training, without grumbling -- in fact, eager to be here. Says something about the quality of the staff! The CEO ope
    arlier, very few people want to see the "big picture." Instead, people in the industry have evolved into taking a tool-oriented approach for solving problems. In other words, the only problems seemingly worth addressing are those that can be conquered by the tools they are currently using. Anything outside of their scope is considered irrelevant and "someone else's problem." This is like having an orchestra without a maestro; all of the instruments play well but not in a concerted manner (and believe me, this is not a concert we would pay to see).

    The objective of any CIO or IT Director is to create a homogeneous development environment as opposed to the heterogeneous environment just described. Doing so allows the staff to row on the same

    Medical Billing Outsourcing
    The medical treatment business has changed significantly in the past few years. It presents many administrative difficulties during the preparation of insurance policy procedures and dealing with complicated claim forms. To avoid these complexities, doctors look out for outside help, and hire representatives to advise them, attend insurance company seminars, and provide them with regular financial reports. This is called medical billing outsourcing. It has become a thriving business in the modern age.Very often, it is impossible to post in-house staffs for preparing medical billing, because they may not have in-depth knowledge and time to handle claims. So, most healthcare pro
    "IRM is the view of the enterprise from 50,000 feet."
    - Bryce's Law

    INTRODUCTION

    Years ago I was visiting a large manufacturing company headquartered in Connecticut where I was making a presentation on our "PRIDE" Methodologies for IRM. I thought I had a done a pretty good job of explaining the basic concept of Information Resource Management, but the IT Director was having a problem comprehending it. He said, "Tim, what I'm looking for is the ability to know where all of our plants and offices are throughout the Atlantic seaboard, what their systems are, and the data they use." Then, elevating his hand over his head like an airplane, he continued, "I want a view of the enterprise from 50,000 feet."

    I told him he had just succinctly described the concept of IRM and I have been using this expression ever since. (I also got the contract shortly thereafter). IRM is the global view of an enterprise's information resources, including its business, systems, and data components. I have described this concept in-depth in past bulletins, see:

    No. 12 - "Understanding the IRM/MRP Analogy" - February 21, 2005
    http://www.phmainstreet.com/mba/ss050221.pdf

    TYING IT ALL TOGETHER

    What concerns me lately is how the industry seems to have developed distinctly separate approaches for such things as:

    • Enterprise Resource Planning (ERP)
    • Information Architecture
    • Business Process Reengineering (BPR)
    • Agile/Extreme Programming
    • Object Oriented Programming (OOP)
    • Data Mining
    • Enterprise Architecture
    • Project Management
    • Service Oriented Architecture (SOA)
    • Data Base Design
    • Programmer Workbenches
    • Business Rules
    • Process Management
    • Quality Assurance
    • DBMS
    • SDLC/Waterfall Methods

    All have developed their own unique market niche complete with conferences, books, magazines, and self-proclaimed gurus. All are segregated into separate fiefdoms with little, if any, interfaces between any of them. It seems strange to me they do not work together harmoniously in a cohesive manner. Frankly, we tend to make things more complicated than they need to be.

    I tend to believe this is caused because the industry takes a rather myopic view of things. Basically, all of these efforts started out as rather simple ideas which have been refined and marketed as the panacea du jour. I am reminded of IBM's efforts in the 1980's with AD/Cycle who made a futile attempt to develop an integrated development environment. The reason for it's failure was primarily due to the lack of cooperation between the participating vendors to agree upon standards for developing a unified environment. And frankly, as competitors, it was not in their best interest to do so. To do so might impact their competitive advantage. Interestingly, AD/Cycle and most of the vendors who participated in the project have moved on, but the problem of an integrated environment has not.

    Unlike the IT Director mentioned earlier, very few people want to see the "big picture." Instead, people in the industry have evolved into taking a tool-oriented approach for solving problems. In other words, the only problems seemingly worth addressing are those that can be conquered by the tools they are currently using. Anything outside of their scope is considered irrelevant and "someone else's problem." This is like having an orchestra without a maestro; all of the instruments play well but not in a concerted manner (and believe me, this is not a concert we would pay to see).

    The objective of any CIO or IT Director is to create a homogeneous development environment as opposed to the heterogeneous environment just described. Doing so allows the staff to row on the same

    Business Kissing
    Have you noticed how suddenly everyone’s kissing. I’m not talking continental kissing, pecking one cheek, and then the other. I mean a bit of a hug then a kiss on the cheek or the side of the face at least. And it’s not just extended family and very close friends here. Though certainly they’re at it too. No, I mean kissing in a business context. Seems to me the rule is, if you have ever met the person before even just once, then you greet them with a kiss. Male-female kiss, yes. Female-male kiss, sure. Female–female absolutely. Male-male, actually I’m not sure. Maybe my readers can enlighten me.Everyone’s doing it. Bank manager and customer. Boss and employee. Nex
    he had just succinctly described the concept of IRM and I have been using this expression ever since. (I also got the contract shortly thereafter). IRM is the global view of an enterprise's information resources, including its business, systems, and data components. I have described this concept in-depth in past bulletins, see:

    No. 12 - "Understanding the IRM/MRP Analogy" - February 21, 2005
    http://www.phmainstreet.com/mba/ss050221.pdf

    TYING IT ALL TOGETHER

    What concerns me lately is how the industry seems to have developed distinctly separate approaches for such things as:

    • Enterprise Resource Planning (ERP)
    • Information Architecture
    • Business Process Reengineering (BPR)
    • Agile/Extreme Programming
    • Object Oriented Programming (OOP)
    • Data Mining
    • Enterprise Architecture
    • Project Management
    • Service Oriented Architecture (SOA)
    • Data Base Design
    • Programmer Workbenches
    • Business Rules
    • Process Management
    • Quality Assurance
    • DBMS
    • SDLC/Waterfall Methods

    All have developed their own unique market niche complete with conferences, books, magazines, and self-proclaimed gurus. All are segregated into separate fiefdoms with little, if any, interfaces between any of them. It seems strange to me they do not work together harmoniously in a cohesive manner. Frankly, we tend to make things more complicated than they need to be.

    I tend to believe this is caused because the industry takes a rather myopic view of things. Basically, all of these efforts started out as rather simple ideas which have been refined and marketed as the panacea du jour. I am reminded of IBM's efforts in the 1980's with AD/Cycle who made a futile attempt to develop an integrated development environment. The reason for it's failure was primarily due to the lack of cooperation between the participating vendors to agree upon standards for developing a unified environment. And frankly, as competitors, it was not in their best interest to do so. To do so might impact their competitive advantage. Interestingly, AD/Cycle and most of the vendors who participated in the project have moved on, but the problem of an integrated environment has not.

    Unlike the IT Director mentioned earlier, very few people want to see the "big picture." Instead, people in the industry have evolved into taking a tool-oriented approach for solving problems. In other words, the only problems seemingly worth addressing are those that can be conquered by the tools they are currently using. Anything outside of their scope is considered irrelevant and "someone else's problem." This is like having an orchestra without a maestro; all of the instruments play well but not in a concerted manner (and believe me, this is not a concert we would pay to see).

    The objective of any CIO or IT Director is to create a homogeneous development environment as opposed to the heterogeneous environment just described. Doing so allows the staff to row on the same

    What's After Starbucks?
    It would be fair to say that Starbucks has penetrated the cultural fabric of America quite extensively. Now, it is also attempting to do the same with the rest of the world. It has become a place to get together with friends, an extended office, a pick-up joint, and many other things - different things to different people.Starbucks is a consumer concept that was pretty much unimaginable until it was implemented, scaled, funded, and scaled further. Howard Schultz envisioned the concept after experiencing the popularity of coffee bars in Italy. For those who were gutsy enough to invest in the concept (Jamie Shennan of Trinity Ventures, for example, who is still on the Board, and
  • Object Oriented Programming (OOP)
  • Data Mining
  • Enterprise Architecture
  • Project Management
  • Service Oriented Architecture (SOA)
  • Data Base Design
  • Programmer Workbenches
  • Business Rules
  • Process Management
  • Quality Assurance
  • DBMS
  • SDLC/Waterfall Methods

    All have developed their own unique market niche complete with conferences, books, magazines, and self-proclaimed gurus. All are segregated into separate fiefdoms with little, if any, interfaces between any of them. It seems strange to me they do not work together harmoniously in a cohesive manner. Frankly, we tend to make things more complicated than they need to be.

    I tend to believe this is caused because the industry takes a rather myopic view of things. Basically, all of these efforts started out as rather simple ideas which have been refined and marketed as the panacea du jour. I am reminded of IBM's efforts in the 1980's with AD/Cycle who made a futile attempt to develop an integrated development environment. The reason for it's failure was primarily due to the lack of cooperation between the participating vendors to agree upon standards for developing a unified environment. And frankly, as competitors, it was not in their best interest to do so. To do so might impact their competitive advantage. Interestingly, AD/Cycle and most of the vendors who participated in the project have moved on, but the problem of an integrated environment has not.

    Unlike the IT Director mentioned earlier, very few people want to see the "big picture." Instead, people in the industry have evolved into taking a tool-oriented approach for solving problems. In other words, the only problems seemingly worth addressing are those that can be conquered by the tools they are currently using. Anything outside of their scope is considered irrelevant and "someone else's problem." This is like having an orchestra without a maestro; all of the instruments play well but not in a concerted manner (and believe me, this is not a concert we would pay to see).

    The objective of any CIO or IT Director is to create a homogeneous development environment as opposed to the heterogeneous environment just described. Doing so allows the staff to row on the same

    Applicant Tracking Systems - Time in a Bottle
    Applicant tracking systems are either an human resource manager best friend or worst enemy. Either a company's applicant tracking systems identify the best prospects BEFORE they join another company or not. Effective applicant tracking systems like time in a bottle enable HR managers to interview the best candidates. Ineffective applicant tracking systems cause a "bottleneck" that lets excellent job candidates slip through the system.Hosted Solution - Applicant Tracking SystemsApplicant tracking systems and hosted solutions are a logical combination. While a company may install, debug, upgrade and program its own applicant tracking systems, the question is why? For comp
    iew of things. Basically, all of these efforts started out as rather simple ideas which have been refined and marketed as the panacea du jour. I am reminded of IBM's efforts in the 1980's with AD/Cycle who made a futile attempt to develop an integrated development environment. The reason for it's failure was primarily due to the lack of cooperation between the participating vendors to agree upon standards for developing a unified environment. And frankly, as competitors, it was not in their best interest to do so. To do so might impact their competitive advantage. Interestingly, AD/Cycle and most of the vendors who participated in the project have moved on, but the problem of an integrated environment has not.

    Unlike the IT Director mentioned earlier, very few people want to see the "big picture." Instead, people in the industry have evolved into taking a tool-oriented approach for solving problems. In other words, the only problems seemingly worth addressing are those that can be conquered by the tools they are currently using. Anything outside of their scope is considered irrelevant and "someone else's problem." This is like having an orchestra without a maestro; all of the instruments play well but not in a concerted manner (and believe me, this is not a concert we would pay to see).

    The objective of any CIO or IT Director is to create a homogeneous development environment as opposed to the heterogeneous environment just described. Doing so allows the staff to row on the same

    Foreign Direct Investment (FDI) On Sustainable Development
    The UTIP project should be highly commended for making this data accessible online at no cost. At a glance, it appears that when FDI inflows increase, inequality decreases in Malaysia.Economists claim that FDI is both good and bad for income inequality, depending on the type of FDI that a nation attracts. FDI improves income inequality if much of the flows create employment for the masses, especially the low-skilled, thus boosting their income.FDI tends to worsen inequality when it flows into industries that are high-tech and it does not create much employment for the masses.Some economists attribute increasing income inequality in Thailand in the late 1980s to F
    arlier, very few people want to see the "big picture." Instead, people in the industry have evolved into taking a tool-oriented approach for solving problems. In other words, the only problems seemingly worth addressing are those that can be conquered by the tools they are currently using. Anything outside of their scope is considered irrelevant and "someone else's problem." This is like having an orchestra without a maestro; all of the instruments play well but not in a concerted manner (and believe me, this is not a concert we would pay to see).

    The objective of any CIO or IT Director is to create a homogeneous development environment as opposed to the heterogeneous environment just described. Doing so allows the staff to row on the same oar and not in opposing directions.

    So, what is the common bond? Another new tool or technique? Hardly. Instead a very simple concept: Information Resource Management. IRM is more about management than it is about technology. In fact, it is a philosophy of management; a way of thinking, a management approach (not tool-oriented) to design and control resources to satisfy the information requirements of an enterprise. Ultimately, it represents organization, discipline and accountability. Like the comment about "50,000 feet," IRM requires a new perspective, one derived from the fundamentals of manufacturing and engineering. It begins with a belief that a system is a product that can be engineered and manufactured like any other product. If you can buy into this belief, than synchronizing all of the disciplines is not only feasible, it is highly likely.

    CONCLUSION

    In this industry, we tend to worry about the wrong things. This is like rearranging the deck chairs on the Titanic. Instead, we should take a more global perspective on the problem, organize ourselves accordingly and conquer it. To do so does not require the use of any particular tool or technique. Instead, we have to climb up upon the mountain, look down, and chart a course of action. This is what Information Resource Management is all about. Its not about mastering a specific instrument, its about orchestration. But this can only happen if we define and standardize our concepts and terminology and turn IRM from an art to a science. Together, we can create a symphony.

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