Common Strengths

1. Positive trend on many key results in product and service, financial and operational performance.
2. Several point f
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   In my previous article entitled: Process Management - Baldrige Assessment Case Studies for Category 6, I shared about common assessment findings of several companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Business Results of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

   There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

   Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

   Criteria Summary Category 7 – Business Results

   The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

   1. customer satisfaction
   2. product and service performance
   3. financial and marketplace performance
   4. human resource results
   5. operational performance
   Also examined are performance levels relative to those of competitors.

   Common Strengths

   1. Positive trend on many key results in product and service, financial and operational performance.
   2. Several point fo
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      Business Results of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

      There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

      Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

      Criteria Summary Category 7 – Business Results

      The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

      1. customer satisfaction
      2. product and service performance
      3. financial and marketplace performance
      4. human resource results
      5. operational performance
      Also examined are performance levels relative to those of competitors.

      Common Strengths

      1. Positive trend on many key results in product and service, financial and operational performance.
      2. Several point f
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         ria. In this article, I will deal with the bold categories listed below:

         Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

         Criteria Summary Category 7 – Business Results

         The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

         1. customer satisfaction
         2. product and service performance
         3. financial and marketplace performance
         4. human resource results
         5. operational performance
         Also examined are performance levels relative to those of competitors.

         Common Strengths

         1. Positive trend on many key results in product and service, financial and operational performance.
         2. Several point f
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            siness Results

            The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

            1. customer satisfaction
            2. product and service performance
            3. financial and marketplace performance
            4. human resource results
            5. operational performance
            Also examined are performance levels relative to those of competitors.

            Common Strengths

            1. Positive trend on many key results in product and service, financial and operational performance.
            2. Several point f
               Obtaining Financing For A New Business Venture
               You have a concept for a business, you have written a detailed business plan, and you have submitted it to literally hundreds of banks, financiers and venture capital companies and everyone has declined any further interest.You cannot understand why absolutely no one is interested in your business venture. After all your concept is unique and the financial statements that you have put together, as par
               results
            3. operational performance
            Also examined are performance levels relative to those of competitors.

            Common Strengths

            1. Positive trend on many key results in product and service, financial and operational performance.
            2. Several point for financial and operational performance out-performed competitors
            3. Customer Satisfaction result begins to show positive trend

            Common Area for Improvement

            1. Comparative data is not available for many performance indicators. Therefore makes it difficult to estimate its competitive position
            2. Trend on market place performance fluctuates thus unable to measure it success in the market. some key indicators are missing in the tracking eg. customer loyalty etc.
            3. Human Resource Performance is way below target and no indication of improvement

            In summary, having understood the core value and concepts of Malcolm Baldrige, leaders of company would have a better idea TQM success may be represented by Malcolm Baldrige Assessment. Its assessment report both Strengths and Area for Improvement is a value-added feedback moving forward. This issue of article concludes the seven categories of Baldrige Assessment. More detail of cast studies are available at author's website.

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            Disclaimer: All r