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Actual for You - 10 Things A Manager Must Do on the First Day
Your Own Business: Deciding What is Right for YouIn an earlier article, entitled “Your Own Business: The First Steps,” I discussed what the initial nuts-and-bolts steps are in starting a business. In it, I made the assumption that the soon-to-be entrepreneur had already decided on a business but needed some direction on what to do next.The response to that article has been positive, but the most common question asked of me is “Okay…but how do I actually decide what business is right for me?” So I now want to take a step back and see if I can offer a little direction in helping the anxious entrepreneur make an educated choice.Most businesses are basically selling a product or a service. My foc so be those who want to share their frustration with you. It is vital to appreciate what they are saying in a supportive, constructive and yet rather guarded way. On day one, you won't realise what truth is. Their words will be clouded by assumptions and polarised towards what they have experienced. So, don't be tempted to 'fix' everything from day one. Understand, appreciate and park (though get back to them as you've eased yourself in - it is vital to follow through later). Seek Out What's Good About the P Lean Manufacturing ProcessesThere are several processes that organizations apply to implement as a part of their lean manufacturing initiative. Some of the most famous ones are discussed below.Kaizen Rapid Improvement Process:The basic idea of Kaizen or continual improvement is that small, incremental changes routinely applied and sustained over a long period result in significant improvements. The focus of Kaizen is on eliminating waste in the targeted systems and processes of an organization in order to improve productivity and achieve sustained continual improvement. One of the important aspects of the Kaizen strategy is to involve workers from multiple functions and l One of the biggest challenges for any new manager, is how to approach (and even survive) the very first day in their new appointment.Indeed what you do on day one, may well frame the relationship with your employees for years to come... You only get one chance to make a first impression, so the first day in your new role is vital to give everyone the right taste for who you are and to get things off to a great start. So, here are ten ideas you might want to try, all guaranteed to make things work best in those very early days - indeed that very first day! - Say Hello to Everyone
By making sure you acknowledge each person as a real individual and worthy of your personal greeting and introduction, you will go a long way to being welcomed. Often this is way underrated. Recognising all in your team, at whatever level of contribution they make, is critical in the first moments of your management. - Ask Gentle Probing Questions
By finding out what's important, especially on their real lives (we'll come to the business shortly), you will build instant rapport. These people need to know you are interested in them and have the ability to see past pure productivity in the business. - Listen Hard and Show That You Are A Good Listener
A great way is to hear what you are being told and making eye contact and giving lots of supportive body language/noises really helps. To show you 'hear', ask another question whenever you have been told something - there is no stronger way to show that you recognise the individual importance of someone. - Be Positive All Day
It's easy to be critical of whoever was previously in the role. After all, it's a real easy target. Yet wait. This gives the impression that you are the type to 'pass the buck'; blame others and above all be insincere. So, stick with positive comments, whilst acknowledging possible shortfalls in the past. - Really Hear Complaints and Issues
There will be those who try to get in early and want change for themselves. There will also be those who want to share their frustration with you. It is vital to appreciate what they are saying in a supportive, constructive and yet rather guarded way. On day one, you won't realise what truth is. Their words will be clouded by assumptions and polarised towards what they have experienced. So, don't be tempted to 'fix' everything from day one. Understand, appreciate and park (though get back to them as you've eased yourself in - it is vital to follow through later). - Seek Out What's Good About the Pl
How to Create an Advertisement to Promote Your Cleaning BusinessAlthough you may not be a marketing guru, advertising can get your cleaning company noticed by potential customers. But before you spend any of your advertising dollars, decide on your target market. Finding your particular niche and directing your ad dollars to that area will be the most effective way to get clients calling and asking about your services and hopefully signing on as new customers.Start by setting an advertising budget. A general rule of thumb is to dedicate two to five percent of your expected gross sales to advertising. If you are expecting $150,000 in gross sales, set aside $3000 to $7500 for advertising. If you are just starting se very early days - indeed that very first day!- Say Hello to Everyone
By making sure you acknowledge each person as a real individual and worthy of your personal greeting and introduction, you will go a long way to being welcomed. Often this is way underrated. Recognising all in your team, at whatever level of contribution they make, is critical in the first moments of your management. - Ask Gentle Probing Questions
By finding out what's important, especially on their real lives (we'll come to the business shortly), you will build instant rapport. These people need to know you are interested in them and have the ability to see past pure productivity in the business. - Listen Hard and Show That You Are A Good Listener
A great way is to hear what you are being told and making eye contact and giving lots of supportive body language/noises really helps. To show you 'hear', ask another question whenever you have been told something - there is no stronger way to show that you recognise the individual importance of someone. - Be Positive All Day
It's easy to be critical of whoever was previously in the role. After all, it's a real easy target. Yet wait. This gives the impression that you are the type to 'pass the buck'; blame others and above all be insincere. So, stick with positive comments, whilst acknowledging possible shortfalls in the past. - Really Hear Complaints and Issues
There will be those who try to get in early and want change for themselves. There will also be those who want to share their frustration with you. It is vital to appreciate what they are saying in a supportive, constructive and yet rather guarded way. On day one, you won't realise what truth is. Their words will be clouded by assumptions and polarised towards what they have experienced. So, don't be tempted to 'fix' everything from day one. Understand, appreciate and park (though get back to them as you've eased yourself in - it is vital to follow through later). - Seek Out What's Good About the P
Never AssumeWe have all heard the old adage, "Never Assume," but, of course, we do it anyway. We run our lives on assumptions. When we drive to work we assume people on the other side of the road will stay there. We assume the paycheck will come on the expected day. We assume others will do their job or do what they say. We are always assuming. What "Never assume" really means is that we need to be aware of our assumptions and often, test them. This is of great importance to any organization that considers itself a learning organization.Some assumptions are purely our own, and others are shared. In organizations where customers are truly valued, it is assumed th (we'll come to the business shortly), you will build instant rapport. These people need to know you are interested in them and have the ability to see past pure productivity in the business. - Listen Hard and Show That You Are A Good Listener
A great way is to hear what you are being told and making eye contact and giving lots of supportive body language/noises really helps. To show you 'hear', ask another question whenever you have been told something - there is no stronger way to show that you recognise the individual importance of someone. - Be Positive All Day
It's easy to be critical of whoever was previously in the role. After all, it's a real easy target. Yet wait. This gives the impression that you are the type to 'pass the buck'; blame others and above all be insincere. So, stick with positive comments, whilst acknowledging possible shortfalls in the past. - Really Hear Complaints and Issues
There will be those who try to get in early and want change for themselves. There will also be those who want to share their frustration with you. It is vital to appreciate what they are saying in a supportive, constructive and yet rather guarded way. On day one, you won't realise what truth is. Their words will be clouded by assumptions and polarised towards what they have experienced. So, don't be tempted to 'fix' everything from day one. Understand, appreciate and park (though get back to them as you've eased yourself in - it is vital to follow through later). - Seek Out What's Good About the P
Accountability - Leadership and QuestionsAccountability – much talked about and little practiced. If your corporate culture doesn’t have a few key behaviors, the discipline of accountability will remain elusive in your organization. These behaviors fall into two basic cultural mandates.The mandates?* Support honesty and respect more than fear.* Value questions as much as answers.First, honesty and respect. If your culture supports this mandate, you’ll see the behaviors listed below in your team.Team members:* Are willing to say “I don’t know.”* Don’t get “beat up” for bringing news you don’t want to hear.* Admit mistakes.* Apologize w he individual importance of someone. - Be Positive All Day
It's easy to be critical of whoever was previously in the role. After all, it's a real easy target. Yet wait. This gives the impression that you are the type to 'pass the buck'; blame others and above all be insincere. So, stick with positive comments, whilst acknowledging possible shortfalls in the past. - Really Hear Complaints and Issues
There will be those who try to get in early and want change for themselves. There will also be those who want to share their frustration with you. It is vital to appreciate what they are saying in a supportive, constructive and yet rather guarded way. On day one, you won't realise what truth is. Their words will be clouded by assumptions and polarised towards what they have experienced. So, don't be tempted to 'fix' everything from day one. Understand, appreciate and park (though get back to them as you've eased yourself in - it is vital to follow through later). - Seek Out What's Good About the P
Positioning Your Business Globally For 21st Century SuccessThe U. S. Department of Defense (DOD) owns and
operates the Global Positioning System (GPS),
including 24 satellites, each orbiting the earth every
12 hours, as the graphic above illustrates.GPS, a navigational system, computes the position
and velocity of things in a highly detailed, three
dimensional way.The GPS costs $400 million annually, and it is essential
for our national defense.Civilian GPS usage is increasing rapidly. For example,
many newer cars and boats have GPS navigation
systems to show where you are, where you want to
go, and how to get there.There are hand held GPS devices, too, priced around
1 so be those who want to share their frustration with you. It is vital to appreciate what they are saying in a supportive, constructive and yet rather guarded way.On day one, you won't realise what truth is. Their words will be clouded by assumptions and polarised towards what they have experienced. So, don't be tempted to 'fix' everything from day one. Understand, appreciate and park (though get back to them as you've eased yourself in - it is vital to follow through later). - Seek Out What's Good About the Place
Listen and build on what is going right. You may be on the sharp end of complaints and there will be positives they want to share - even if not, look out for them. Seek good performance out wherever it is, however small. Such appreciation will be welcomed as long as it is real and honest. - Find Out What People Want to Work Best
A great piece is to ask them what one thing they would like to change about the place they work. Then through the actions you take to resolve, in public, you will start to be really appreciated. This is not a blank check to fix things. Sometimes things can't be fixed soon, even quickly or even ever. It might just not be possible for one person. What will be valued, will be your explaining to them why not. In fact this is probably a stronger course of action than the quick fix, as it builds trust and the relationship. - Be Out and About at the Sharp End
It's always tempting to sift through the office work you've inherited ('gives me a great sense of what's going on'). In fact you'll get much more from mucking in and getting your hands dirty with the people at the sharp end. Not only will you truly find out much more about the issues in the business, you will also gain the appreciation of your people, in your capacity to get stuck in with them. - Say Goodnight to Everyone
This doesn't apply to your first night only, but every night. You cannot overestimate the value of being at the door to the office or the store thanking everyone and saying good night. It's a small and very relationship-building activity. - Have Fun!
This needs a little care, especially at the beginning of your management or you can appear frivolous - or just plain daft. By laughing along with your new people you will warm to them and them to you. It just requires care and a level of awareness to make this work best.
First day over? Check yourself off against this list. How did you do, marking each out of 10? Near to 10, well done, can it be even better tomorrow and going forward? Not
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