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  • Actual for You - How to Apply EMyth Principles to Your Leadership Role

    Getting the Raise You Deserve
    When was the last time you asked your employer for a raise? People take two roads when it comes to wage increases. They either never ask for a raise and just accept their 2 or 3% annual increase, or wait until they are extremely frustrated and ready to walk out the front door, in which case you’ll probably find yourself back in the employment searching and interview game.Neither of these strategies will get you any closer to the money you want to be making. The secret to getting the raise you deserve is all in the planning you do in advance.Research SalariesResearching average salaries for your industry will give you a good idea of what you should be making and just how much wiggle room you actually have to negotiate. Keep in mind average earnings can vary from state to state, so make sure your salary research is appropriate for your area. Make copies of any salary informa
    will recognise that the primary purpose of your life is not to serve your business, but rather the primary purpose of your business is to serve your life.

    Once this is truly understood, you can go to work 'on' your business rather than 'in' it with a full understanding of why it’s absolutely necessary for you to do so. This needs to become the central theme of your daily activity, the prime catalyst for everything you do going forward. It means stepping out, taking the helicopter view so that you can more easily see what work you’re currently doing, and whether it is moving you towards the business you want, because your role is to create a business that manifests the strategic objectives.

    Systemisation, by which I mean developing an integrated system that does the work of the business whilst the people run the system, is the fourth EMyth principle. Ger

    How to Implement Change in the Workplace Without Sending Your Staff to a Psychiatrist
    It seem that the only time people are open to change is when what they have always done no longer works for them. In other words when our needs are no longer being met by previous behaviors, thought patterns or procedures.Your task as a CEO or manager is to show your staff that this applies to your business as well. When certain procedures and practices no longer meet the needs of your business or organization change is needed.To facilitate this change you must show respect for both the needs of the business and employees. When your business needs for increased efficiency, profitability and productivity take priority over the needs of your staff you are bound to increase stress and create resistance to any proposed change. There must be a balance between the two.Here are thirteen suggestions to help you bring about change without sending your entire staff to a Psychiatrist.1. Keep your staff inf
    Following on from a previous article on 'The EMyth Perspective' inspired by Michael Gerber’s book “The EMyth Manager,” I thought it might be useful to give you the overall context to this perspective and explain all 5 of Gerber’s EMyth principles.

    Gerber believes that every manager should treat the organisation (or their part in it) as a small business and think of themselves as small business owners; so these principles apply to leaders and managers in any size organisation, as well as to business owners.

    The first core principle is concerned with your life. Gerber believes (as do I) that you need to think of your business as a way of getting more from your life. Obviously in order to do that you need to know the purpose of your life, or have a vision of who you want to be and the kind of life you want to lead: Gerber describes this as your primary aim.

    Once you’ve established this you can then ask yourself whether the organisation’s aim serves your aim, whether the work you’re currently doing allows you to fulfil your aim, whether your company is a place where you can grow and experience yourself becoming the person you want to be.

    In other words, as a manager you must do the internal work first, the work on yourself that enables you to answer these questions, otherwise you might fall into the trap of accepting the organisation’s purpose as your own, committing yourself to it, fighting battles for it and progressing well. But you might wake up one day and ask yourself “Who am I?” “Where am I?” “What happened?” If so, you’ll realise you’ve passively relinquished responsibility for creating your own purpose, your own vision, your own life! Your vision, or primary aim, once created will become your internal benchmark against which you make all decisions concerning life and work.

    The second EMyth principle is ojectivisation or objectivising the business; viewing it as apart from rather than a part of you. You must see the business as a way of 'serving' your primary aim as opposed to 'being' your primary aim. Obviously, this would be impossible if you’d not worked on the creation of your own vision for your life, which is why the principles are in this order.

    This principle involves deciding on the purpose of the business, or its strategic objectives. This means viewing the business as if it was a product sitting on a shelf and competing for the customer’s attention against a whole shelf of competing products (or businesses.) Put another way, this has less to do with what’s done in the business and more to do with how it’s done. The commodity isn’t important – the way it’s delivered is! Your business is your product.

    You develop your strategic objective by asking “How will my organisation look? How will it feel? How will it work? How will it justify its existence financially?” Write your Company Story – the standards and character of your organisation.

    Once you’ve done this the tactical objectives will start to reveal themselves, because once you determine this is the kind of organisation, then it’ll follow that that is what we must do to manifest it. The strategic objectives therefore become the external benchmark by which you can evaluate your role as a leader or manager.

    The third EMyth principle involves working 'on' the business rather than 'in' it. This flows from the first two principles in that if you can see the business as apart from you, that your business is not your life, then you will recognise that the primary purpose of your life is not to serve your business, but rather the primary purpose of your business is to serve your life.

    Once this is truly understood, you can go to work 'on' your business rather than 'in' it with a full understanding of why it’s absolutely necessary for you to do so. This needs to become the central theme of your daily activity, the prime catalyst for everything you do going forward. It means stepping out, taking the helicopter view so that you can more easily see what work you’re currently doing, and whether it is moving you towards the business you want, because your role is to create a business that manifests the strategic objectives.

    Systemisation, by which I mean developing an integrated system that does the work of the business whilst the people run the system, is the fourth EMyth principle. Gerb

    Presenting Yourself as the Best Candidate for the Position - Tips on Getting the Job You Want
    We have all been in the position of looking for a job, changing careers, etc. It is time consuming and patience challenging. We apply for job after job and never seem to get what we want even though we see people around us that always seem to get the job they want.Most companies will accept a resume and you should have one available just in case. If you are not good at writing a resume, use a service or an internet resume template. There are many free services on the internet to help you write a really good resume.If you are required to fill out an application, type it,if possible or print it neatly. this will be the first impression of your prospective employer. If your application is sloppy, it implies that you are sloppy in your work habits. Do not scratch out or white out mistakes. If possible, have a spare so you can fill out a draft and then the finished application.When responding to questions on an

    Once you’ve established this you can then ask yourself whether the organisation’s aim serves your aim, whether the work you’re currently doing allows you to fulfil your aim, whether your company is a place where you can grow and experience yourself becoming the person you want to be.

    In other words, as a manager you must do the internal work first, the work on yourself that enables you to answer these questions, otherwise you might fall into the trap of accepting the organisation’s purpose as your own, committing yourself to it, fighting battles for it and progressing well. But you might wake up one day and ask yourself “Who am I?” “Where am I?” “What happened?” If so, you’ll realise you’ve passively relinquished responsibility for creating your own purpose, your own vision, your own life! Your vision, or primary aim, once created will become your internal benchmark against which you make all decisions concerning life and work.

    The second EMyth principle is ojectivisation or objectivising the business; viewing it as apart from rather than a part of you. You must see the business as a way of 'serving' your primary aim as opposed to 'being' your primary aim. Obviously, this would be impossible if you’d not worked on the creation of your own vision for your life, which is why the principles are in this order.

    This principle involves deciding on the purpose of the business, or its strategic objectives. This means viewing the business as if it was a product sitting on a shelf and competing for the customer’s attention against a whole shelf of competing products (or businesses.) Put another way, this has less to do with what’s done in the business and more to do with how it’s done. The commodity isn’t important – the way it’s delivered is! Your business is your product.

    You develop your strategic objective by asking “How will my organisation look? How will it feel? How will it work? How will it justify its existence financially?” Write your Company Story – the standards and character of your organisation.

    Once you’ve done this the tactical objectives will start to reveal themselves, because once you determine this is the kind of organisation, then it’ll follow that that is what we must do to manifest it. The strategic objectives therefore become the external benchmark by which you can evaluate your role as a leader or manager.

    The third EMyth principle involves working 'on' the business rather than 'in' it. This flows from the first two principles in that if you can see the business as apart from you, that your business is not your life, then you will recognise that the primary purpose of your life is not to serve your business, but rather the primary purpose of your business is to serve your life.

    Once this is truly understood, you can go to work 'on' your business rather than 'in' it with a full understanding of why it’s absolutely necessary for you to do so. This needs to become the central theme of your daily activity, the prime catalyst for everything you do going forward. It means stepping out, taking the helicopter view so that you can more easily see what work you’re currently doing, and whether it is moving you towards the business you want, because your role is to create a business that manifests the strategic objectives.

    Systemisation, by which I mean developing an integrated system that does the work of the business whilst the people run the system, is the fourth EMyth principle. Ger

    Is There a Franchise Opportunity Out There For You?
    In a society that is dominated by corporate businesses and large businesses, there is a large amount of franchise opportunities available to the public. Depending on what it is that interests you, there are franchises for every sort of business that you can act on as a buyer or owner. Why stop with one franchise, if it is something that you are capable of doing and enjoy doing then jump on as many possibilities as you can, because the sky is the limit for franchise opportunities.Within the various franchise opportunity websites there are several places to help narrow your search down. The first question you may want to ask yourself is what field interests you and do you have the most experience in? While you may be interested in something, it is important to remember that there will be a lot of investment going into this decision and it is important that you know what you’re doing. At franchise.com they make it ver
    rnal benchmark against which you make all decisions concerning life and work.

    The second EMyth principle is ojectivisation or objectivising the business; viewing it as apart from rather than a part of you. You must see the business as a way of 'serving' your primary aim as opposed to 'being' your primary aim. Obviously, this would be impossible if you’d not worked on the creation of your own vision for your life, which is why the principles are in this order.

    This principle involves deciding on the purpose of the business, or its strategic objectives. This means viewing the business as if it was a product sitting on a shelf and competing for the customer’s attention against a whole shelf of competing products (or businesses.) Put another way, this has less to do with what’s done in the business and more to do with how it’s done. The commodity isn’t important – the way it’s delivered is! Your business is your product.

    You develop your strategic objective by asking “How will my organisation look? How will it feel? How will it work? How will it justify its existence financially?” Write your Company Story – the standards and character of your organisation.

    Once you’ve done this the tactical objectives will start to reveal themselves, because once you determine this is the kind of organisation, then it’ll follow that that is what we must do to manifest it. The strategic objectives therefore become the external benchmark by which you can evaluate your role as a leader or manager.

    The third EMyth principle involves working 'on' the business rather than 'in' it. This flows from the first two principles in that if you can see the business as apart from you, that your business is not your life, then you will recognise that the primary purpose of your life is not to serve your business, but rather the primary purpose of your business is to serve your life.

    Once this is truly understood, you can go to work 'on' your business rather than 'in' it with a full understanding of why it’s absolutely necessary for you to do so. This needs to become the central theme of your daily activity, the prime catalyst for everything you do going forward. It means stepping out, taking the helicopter view so that you can more easily see what work you’re currently doing, and whether it is moving you towards the business you want, because your role is to create a business that manifests the strategic objectives.

    Systemisation, by which I mean developing an integrated system that does the work of the business whilst the people run the system, is the fourth EMyth principle. Ger

    Successful Interviewing: 7 Questions You Must Always Ask
    Many small and medium sized firms suffer from high levels of staff turnover simply because they have hired the wrong people in the first place.Similarly, many business owners go through the whole recruitment process and make an offer to someone they like only to find that they have chosen to take another role.Very often this “mis - hiring” of people or “missing out" on people is down to the way in which these people have been interviewed – in particular the questions that were are asked (or rather NOT asked!).You see, if you ask the right questions you drastically increase the chances obtaining enough information to then ensure you recruit the right people.The questions you ask at interview will depend on the type of role you are looking to fill, the type of business you are in and your own personal style. But there are 7 questions that you must ask every candidate regar
    rtant – the way it’s delivered is! Your business is your product.

    You develop your strategic objective by asking “How will my organisation look? How will it feel? How will it work? How will it justify its existence financially?” Write your Company Story – the standards and character of your organisation.

    Once you’ve done this the tactical objectives will start to reveal themselves, because once you determine this is the kind of organisation, then it’ll follow that that is what we must do to manifest it. The strategic objectives therefore become the external benchmark by which you can evaluate your role as a leader or manager.

    The third EMyth principle involves working 'on' the business rather than 'in' it. This flows from the first two principles in that if you can see the business as apart from you, that your business is not your life, then you will recognise that the primary purpose of your life is not to serve your business, but rather the primary purpose of your business is to serve your life.

    Once this is truly understood, you can go to work 'on' your business rather than 'in' it with a full understanding of why it’s absolutely necessary for you to do so. This needs to become the central theme of your daily activity, the prime catalyst for everything you do going forward. It means stepping out, taking the helicopter view so that you can more easily see what work you’re currently doing, and whether it is moving you towards the business you want, because your role is to create a business that manifests the strategic objectives.

    Systemisation, by which I mean developing an integrated system that does the work of the business whilst the people run the system, is the fourth EMyth principle. Ger

    The Service Department: Service, The End Users View
    What is expectedCustomers expect equipment to be returned in good working order in a reasonable time frame. They also expect all settings and adjustments to remain as they were when the equipment failed. The end user is reasonable, and they do not expect overnight repairs at no charge. They have been taught through experience not to expect to much. So it should be easy for a service department to exceed their expectations.A happy customer is one that is kept advised of the status of the repair and is aware of the cost before the repair is made so that they can make cost-effective decisions. I have found, in talking with customers over the years that the more that they understand about the problem the more they are willing to work with you. One must however, be careful not to disclose negative short comings of the company or of fellow employees. The best rule is that if you cannot say somet
    will recognise that the primary purpose of your life is not to serve your business, but rather the primary purpose of your business is to serve your life.

    Once this is truly understood, you can go to work 'on' your business rather than 'in' it with a full understanding of why it’s absolutely necessary for you to do so. This needs to become the central theme of your daily activity, the prime catalyst for everything you do going forward. It means stepping out, taking the helicopter view so that you can more easily see what work you’re currently doing, and whether it is moving you towards the business you want, because your role is to create a business that manifests the strategic objectives.

    Systemisation, by which I mean developing an integrated system that does the work of the business whilst the people run the system, is the fourth EMyth principle. Gerber advocates The Franchise Prototype model where you pretend your business is (or will be) the prototype for thousands more just like it (not almost like it, but exactly like it) i.e. you pretend you’re going to franchise your business! (Note I said pretend – you don’t have to, unless of course you own the business and you want to.)

    This franchise prototype model must follow certain rules:

    • It must provide consistent value to customers, employees, suppliers and lenders, beyond what they expect.

    What could your prototype do to provide consistently outstanding value?

    • It must be operated by people with the lowest possible level of skill (i.e. necessary to fulfil the function.)

    How can you give your customer the results he wants systematically, rather than personally? How can you create a business whose results are system dependant rather than people or expert dependant?

    • It must stand out as a place of impeccable order.

    How can you create structure and order? How can you create a business that says to its customers, your people know what they’re doing; a business that says to your people, you know what you’re doing?

    • All work in the model must be documented in Operations manuals. This is your bible for “How we do it here.” It documents the purpose of the work, the specific steps to be taken, and the standards relating to both the process and the result. It is crucial for your prototype.

    ‘How do you do it’ in your organisation?

    • It must provide a uniformly predictable service to customers. Looking orderly is not enough; the business must also act orderly – it must do things in a predictable, uniform way.

    How can you ensure that what you do, you do the same way each and every time?

    • It must utilise a uniform colour, dress and facilities code. The model must be thought of as a package for your one and only product – your business.

    How can you package your business as carefully as a box of cereal?

    Building the prototype of your business is a continuous business development process and this is the fifth and last EMyth principle.

    Business Development from the EMyth perspective consists of 3 distinct but integrated processes – innovation, quantification & orchestration. Innovation is the ability to create what could be. Quantification is recording and truly knowing the numbers in your organisation, so that you can recall the relationship between one event and another and a string of events that follow the same action. Orchestration is organising the work into replicable systems for consistent results. (My previous article gives more detail on these 3 processes.)

    So, from the EMyth perspective, and the principles described:

    What is your primary aim? What are your strategic objectives?

    In order to leverage your time you need to be analysing your daily activities and asking yourself :

    "Am I serving my primary aim (purpose of life) through the fulfilment of strategic objectives (purpose of business) by the work I’m doing at this moment?"

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