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Actual for You - Excellent Leaders Are Excellent Cheerleaders
Your self confidence inevitably takes a knock when you lose your job – whatever the reason. What I’m going to describe is my version of what I believe you are going through, how it affects you, how it may affect your family or loved ones and what you can do about rebuilding your self-confidence.Job loss is increasingly common – what with cheaper labour in the developing world, new powerful economies such as China and the vagaries of management teams who reassure you all the wa
FINDINGS REVEAL USEFUL LEADERSHIP SKILLS
Super-useful finding: People with partners who typically give Energetic – Constructive responses to positive events reported the highest level of relationship satisfaction.
Another useful finding: A partner’s Energetic – Constructive response to positive events does more good for their relationship satisfaction than a partne
CRM is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships. To enable organizations to serve customers better and more efficiently, Customer Relationship Management (CRM) software is used.The strategy of using a successful CRM is usually implemented through a software package designed to support these processes. There are some major areas that the CRM software focuses on including service-automated process
Answer: Cheer leading!
That is, people with excellent leadership skills cheer lead after
* positive events
* victories
* a job well done
They also buoy up employees who experience a setback, bad news, or mistake.
KEY LEADERSHIP SKILL RESEARCH
Recent research showed that a person who responds enthusiastically – like a cheerleader – to his or her partner’s good news produces a stronger and healthier relationship than a person who responds compassionately to bad news. This was found in research by Shelly Gable, Ph.D., UCLA psychology professor, and reported in Journal of Personality & Social Psychology (Vol. 91, No. 5).
This relationship research sheds light on a key leadership skill: Leaders who ‘bond’ and form strong, productive relationships with employees and colleagues excel at cheer leading.
Gable and fellow researchers videotaped 79 couples talking about positive and negative events. Then, trained raters coded their partners’ responses for
* Usefulness: constructive or destructive
* Enthusiasm: energetic or passive
Example: A person proudly tells their partner that she or he just landed a promotion. Then, there are four possible responses to accomplishment:
1. Best response: Energetic – Constructive = “You really deserve it! You’ve been working hard for that promotion, and you earned it.”
2. Wishy-washy response: Passive – Constructive = only saying, “That’s nice.”
3. Lousy response: Energetic – Destructive = “Are you sure you can handle all that responsibility?”
4. Ultra-lousy response: Passive – Destructive = changing the subject
The research participants also filled-out a relationship satisfaction questionnaire eight weeks later, focusing on their partners’ response style to positive and negative events.
FINDINGS REVEAL USEFUL LEADERSHIP SKILLS
Super-useful finding: People with partners who typically give Energetic – Constructive responses to positive events reported the highest level of relationship satisfaction.
Another useful finding: A partner’s Energetic – Constructive response to positive events does more good for their relationship satisfaction than a partner
All of those negative messages you hear about bad credit and mortgages! I’m talking here about how it is commonly believed that if you have bad credit it’s virtually impossible to get a home loan, and if you do happen to get a home loan, then the interest rate will be so high it will be a feat in itself just meeting the repayments. In Australia, every Tom, Dick and Harry will tell you that bad credit is bad news when it comes to your prospects for a home loan, however, there is has
This relationship research sheds light on a key leadership skill: Leaders who ‘bond’ and form strong, productive relationships with employees and colleagues excel at cheer leading.
Gable and fellow researchers videotaped 79 couples talking about positive and negative events. Then, trained raters coded their partners’ responses for
* Usefulness: constructive or destructive
* Enthusiasm: energetic or passive
Example: A person proudly tells their partner that she or he just landed a promotion. Then, there are four possible responses to accomplishment:
1. Best response: Energetic – Constructive = “You really deserve it! You’ve been working hard for that promotion, and you earned it.”
2. Wishy-washy response: Passive – Constructive = only saying, “That’s nice.”
3. Lousy response: Energetic – Destructive = “Are you sure you can handle all that responsibility?”
4. Ultra-lousy response: Passive – Destructive = changing the subject
The research participants also filled-out a relationship satisfaction questionnaire eight weeks later, focusing on their partners’ response style to positive and negative events.
FINDINGS REVEAL USEFUL LEADERSHIP SKILLS
Super-useful finding: People with partners who typically give Energetic – Constructive responses to positive events reported the highest level of relationship satisfaction.
Another useful finding: A partner’s Energetic – Constructive response to positive events does more good for their relationship satisfaction than a partne
Many corporations often neglect the importance of having a good business card and letterhead design. If you're unaware of the effectiveness of having a professionally designed business card and letterhead, do note that you can literally turn these two materials into an excellent, low-cost form of marketing and advertising tool. In the highly competitive business world today, it is crucial that you show people how you value your business by handling the slightest thing professionally.
Gable and fellow researchers videotaped 79 couples talking about positive and negative events. Then, trained raters coded their partners’ responses for
* Usefulness: constructive or destructive
* Enthusiasm: energetic or passive
Example: A person proudly tells their partner that she or he just landed a promotion. Then, there are four possible responses to accomplishment:
1. Best response: Energetic – Constructive = “You really deserve it! You’ve been working hard for that promotion, and you earned it.”
2. Wishy-washy response: Passive – Constructive = only saying, “That’s nice.”
3. Lousy response: Energetic – Destructive = “Are you sure you can handle all that responsibility?”
4. Ultra-lousy response: Passive – Destructive = changing the subject
The research participants also filled-out a relationship satisfaction questionnaire eight weeks later, focusing on their partners’ response style to positive and negative events.
FINDINGS REVEAL USEFUL LEADERSHIP SKILLS
Super-useful finding: People with partners who typically give Energetic – Constructive responses to positive events reported the highest level of relationship satisfaction.
Another useful finding: A partner’s Energetic – Constructive response to positive events does more good for their relationship satisfaction than a partne
At its simplest definition, workflow is the movement of documents and/or tasks through a work process, and for many people, the idea of Human Resources and workflow in business involves the improvement of processing paperwork. Workflow is the operational aspect of a work procedure: how tasks are structured, who performs them, how they are synchronised, how tasks are tracked; the tasks involved in determining workflow are numerous and can have a serious impact on a business' productiv
2. Wishy-washy response: Passive – Constructive = only saying, “That’s nice.”
3. Lousy response: Energetic – Destructive = “Are you sure you can handle all that responsibility?”
4. Ultra-lousy response: Passive – Destructive = changing the subject
The research participants also filled-out a relationship satisfaction questionnaire eight weeks later, focusing on their partners’ response style to positive and negative events.
FINDINGS REVEAL USEFUL LEADERSHIP SKILLS
Super-useful finding: People with partners who typically give Energetic – Constructive responses to positive events reported the highest level of relationship satisfaction.
Another useful finding: A partner’s Energetic – Constructive response to positive events does more good for their relationship satisfaction than a partne
Despite the fact, that employee monitoring is far and wide practiced nowadays, the matter raises moral dilemmas. Employee monitoring interrupts basic confidentiality rights at the same time as proponents disagree that employee monitoring is an complete violation of privacy rights. There is always an opportunity of mistreatment including work discernment and possibility of selling to interested third parties individual profiles with members of staff monitoring systems in position. Emp
FINDINGS REVEAL USEFUL LEADERSHIP SKILLS
Super-useful finding: People with partners who typically give Energetic – Constructive responses to positive events reported the highest level of relationship satisfaction.
Another useful finding: A partner’s Energetic – Constructive response to positive events does more good for their relationship satisfaction than a partner’s sympathetic response to bad news.
2 TIPS FOR LEADERS TO BECOME CHEERLEADERS
So, how can managers, executives and other leaders use these intriguing research findings?
1st Tip – for positive events = When your employees or work colleagues do something wonderful, make sure you immediately give an Energetic – Constructive response. Translation: Act like a delighted and enthusiastic cheerleader.
2nd Tip – for negative events = When your co-workers or employees hit roadblocks or make mistakes at work, a fabulous leader immediately
* acts understanding
* resists the temptation to push their face in the mud
* makes sure the employees do not wallow in their problems
For example, if an employee makes a mistake, you can say, “I realize that bothers you. I know you usually do a great job. How can you avoid making that mistake again in the future?” Transform the negative event into a mood-lifting comment and encouragement.
LEADERS BENEFIT FROM ‘WHAT-GOES-AROUND-COMES-AROUND’
As leaders, you can apply this relationship research in your day-to-day leadership skills. The results will be a stronger emotional bond with your employees. Since ‘what-goes-around-comes-around,’ the stronger the bond, the more likely your employees will
* enthusiastically support your leadership vision
* see to it that your goals get accomplished
* achieve high productivity – to earn your delightful cheer leading response again and again
© Copyright 2007 The Mercer Group, Inc.
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