The Importance of Customer Satisfaction - Why You Should Focus and Train Your Employees
Many of us have heard of the current trend for businesses to become ‘customer-centric’, that is, to put the customer at the centre of our business in terms of our strategies, actions and processes. For most of us, old truths still hold good, such as it’s easier and more profitable to sell to existing customers than to find new ones. In practice, organisations are increasingly setting themselves strategies to measure and ensure customer retention, and charging their staff to be more customer-focused and service-oriented. Many organisations now approach the ‘lifetime v

General Print Guidelines for Trade Show Photomurals and Removable Graphics
We strongly recommend that you plan extra lead time into your job for the purpose of obtaining printed proofs of any job output-without proofs we cannot guarantee your satisfaction. Plan at least two full weeks from the time of art submission to receipt of final graphics for the purpose of proofing. If you don't plan time for and request a proof you have no guarantee as to the quality of the graphic meeting your expectations.Proofs push back deadlines by the total amount of time required to print, ship, make changes, and reproof.Layout FilesWhen entering or working in a foreign country, the first attention is usually put on sales. Questions that come up are questions such as “Will our products sell?,” “What differences do I have to watch out for?,” “Are there regulatory requirements I have to fulfil?,” etc. A savvy recruiter can often help with questions like this, particularly if he has been working for some time. The amount of experience and the insights that a recruiter gets into all kinds of different businesses is tremendous.

Before calling up your friendly headhunter, a few thoughts need to be put to your operations in Germany. Do you want to have a trade representation or do you want to have a permanent establishment of your own? If you want a permanent establishment it would be wise to consult with a legal firm or one of the large accountancy companies how this is best accomplished. Often these companies will have “ready to go” companies that simply can be transferred into your name. In the recruitment process it is certainly helpful to have a German based company since sales people in Germany will prefer a German contract rather than a contractual relationship with a foreign entity. Again, a good executive search consultant can probably put you in touch with many of the people you need.

Recruiters in Germany work on a similar basis as those in other countries. Many companies find, however that there are fewer executive search companies in Germany that are prepared to work purely on a contingency fee basis. As a matter of fact, this was actually illegal in Germany some years ago! Today the trend is changing and ther

this, particularly if he has been working for some time. The amount of experience and the insights that a recruiter gets into all kinds of different businesses is tremendous.

Before calling up your friendly headhunter, a few thoughts need to be put to your operations in Germany. Do you want to have a trade representation or do you want to have a permanent establishment of your own? If you want a permanent establishment it would be wise to consult with a legal firm or one of the large accountancy companies how this is best accomplished. Often these companies will have “ready to go” companies that simply can be transferred into your name. In the recruitment process it is certainly helpful to have a German based company since sales people in Germany will prefer a German contract rather than a contractual relationship with a foreign entity. Again, a good executive search consultant can probably put you in touch with many of the people you need.

Recruiters in Germany work on a similar basis as those in other countries. Many companies find, however that there are fewer executive search companies in Germany that are prepared to work purely on a contingency fee basis. As a matter of fact, this was actually illegal in Germany some years ago! Today the trend is changing and the

ion or do you want to have a permanent establishment of your own? If you want a permanent establishment it would be wise to consult with a legal firm or one of the large accountancy companies how this is best accomplished. Often these companies will have “ready to go” companies that simply can be transferred into your name. In the recruitment process it is certainly helpful to have a German based company since sales people in Germany will prefer a German contract rather than a contractual relationship with a foreign entity. Again, a good executive search consultant can probably put you in touch with many of the people you need.

Recruiters in Germany work on a similar basis as those in other countries. Many companies find, however that there are fewer executive search companies in Germany that are prepared to work purely on a contingency fee basis. As a matter of fact, this was actually illegal in Germany some years ago! Today the trend is changing and the

In the recruitment process it is certainly helpful to have a German based company since sales people in Germany will prefer a German contract rather than a contractual relationship with a foreign entity. Again, a good executive search consultant can probably put you in touch with many of the people you need.

Recruiters in Germany work on a similar basis as those in other countries. Many companies find, however that there are fewer executive search companies in Germany that are prepared to work purely on a contingency fee basis. As a matter of fact, this was actually illegal in Germany some years ago! Today the trend is changing and the

rs in Germany work on a similar basis as those in other countries. Many companies find, however that there are fewer executive search companies in Germany that are prepared to work purely on a contingency fee basis. As a matter of fact, this was actually illegal in Germany some years ago! Today the trend is changing and there are more companies willing to work on this basis but they will often require exclusivity and a formal contractual relationship. The costs of recruiters tend to be a bit higher than perhaps in other countries. While UK headhunters tend to charge anywhere from 12 – 16% of the year’s salary, a German headhunter will usually want around 25%. The top flight executive search companies in Germany will often go higher than that, charging 30 – 35%.

Finding good sales people in Germany is probably just as difficult as anywhere else. The criteria that make up a good salesperson are also similar. One point to consider is, however, that you will probably want the person to speak English. Luckily this is usually not a problem in Germany since the school system requires people to take a number of years of English. Only with older people or those from the eastern part of Germany this might be a problem. What is often found though, is that if the salesperson has worked mainly for German companies his language skills may be quite rusty. Experience has shown, that through use, vocabulary and fluency will quickly be regained. The problem is that in the interview process this will not always be apparent. As a matter of fact, halting English is often a reason an excellent candidate is not empl