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    What You Need to Know About CRM
    1. It’s all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to appeal to the business’ customers. The best Call Centers are the ones which customers find easy to navigate. The best CRM vendors have the customer satisfaction in mind when designing their CRM applications.2. On-demand is the way to go. Many vendors offer traditional CRM programs and service. I believe, however, that On-demand CRM is the way to go. On-demand CRM is different from traditional methods in that instead of requiring companies to hire new IT people, and use extensive resources to implement elaborate CRM programs, the software comes with support. On-demand CRM is no longer the “bring your own IT department” approach. Many vendors like Salesforce.com, Siebel, and NetSuite offer On-demand solutions that are great for businesses just getting into the CRM market.3. Customer Relationship Management is not just software. Some businesses would like it to be simply software, but it will never be as simple as that. Customer Relationship Management is an ongoing learning process. The business must learn from the customer and change accordingly. The closer a business gets to its customer, the better. CRM applications and strategies are the methods through which the business can access, analyze, and learn from custom
    in couples counseling, this strategy has a practical and easy-to-use formula for expressing your needs and feelings in a direct, assertive way. If executed the right way, this model reduces the chances that your partner will respond in a defensive way and will promote a more successful communication session.

    Basically, the formula reads:

    I feel (insert feeling; make sure it’s a feeling, not a thought) when you (describe his behavior) because (rationale for why you feel the way you do) so instead, I’d prefer (request for a behavior change).

    The model works well because you’re taking responsibility for your feelings without blaming and you’re describing the behavior that is upsetting to you as opposed to launching an attack on your partner’s character, which the word “you” alone tends to inspire and hence creates defensiveness on the part of the other. Requesting a behavior change doesn’t guarantee you’ll get what you want, but asserting yourself can give you a sense of empowerment that’s better than the alternative of acting-out your discontent or stuffing it away and burying it. You have the right to express yourself and ask for what you need

    Finding Legitimate Work From Home Jobs
    Is it possible to find legitimate work from home jobs or are they all, to put it simply, scams. Most of us would love the opportunity to earn our incomes from the comfort of our own homes but we are put off because we are afraid of taking the risk of falling for a scam, but believe me when I say there are legitimate work from home jobs out there if you know where to look.Don't be of the mindset that if you have to pay for something it must be a con, this simply isn't true. Even legitimate work from home jobs will have people to pay and costs of their own. A perfect example is paid surveys, it takes the owners of these sites time and effort to build there list of companies so they need to charge to make up for that time and effort, and also if it's a really good site their support.Now I'm not saying go to the first paid survey site you find and become a member as many aren't legitimate work from home jobs in fact about 85% of paid survey sites are scams, but once you've found the sites that do genuinely work then they are worth the initial fee as you will earn it back very quickly and then any other profit is yours.Another area you can find legitimate work from home jobs in is affiliate marketing, again that doesn't mean jump straight in but you can earn a lot of money through affiliate marketing although you will almost certainly need a guide to do so, as with survey sites these guides have a price but t
    Introduction

    Paul threw open the door to the apartment in a rage and stormed inside, Joe hot on his tail. “God, you are being such a drama queen! It’s no big deal! You’re reading way too much into this!” cried Joe as he cornered his partner in the bedroom. Paul swung around to face him, reeling with anger as his heart pounded ferociously against his chest and his hard, shallow breathing neared hyperventilation. “No big deal?! Gee, thanks for caring about how I feel! That is just so typical of you to only think of yourself and then downplay what you’ve done and not take any responsibility! Then I end up looking like the melodramatic one and you come out smelling like a rose! Well not this time, Joe! I’ve had it!”

    Joe fell to the bed and held his head in his hands as he let out a frustrated sigh. “You are so infuriating! This was supposed to be our romantic night out together and you totally ruined it with your stupid assumptions!” he grumbled. “I ruined it?! We hardly see each other anymore, and when we finally get a night out just the two of us, you can’t keep your eyes off the other guys in the restaurant! It’s like I didn’t even exist in there! You barely said even two words to me because you were too busy undressing everybody there in your mind!” “You are so off base, man! The guys in there were hot and I’m a natural flirt, I can’t help it! It doesn’t mean that I want to sleep with them though! I am sick and tired of having to take the blame and suffer for your past failed relationships! I have never given you any reason to doubt my commitment to you and all you ever do is jump to conclusions about my motives! What do you want from me?!” Joe shouted. “See, there you go again! It’s always my fault, isn’t it?! Just forget it! You can sleep on the couch tonight!” spat Paul as he heaved a pillow and blanket at him from across the room and then stalked off, slamming and locking the bathroom door behind him.

    Love & Conflict

    While the above scenario may seem a bit like “The Young & the Restless”, it certainly depicts how an argument can downward-spiral fast. Conflict is normal and inevitable in all relationships; in fact, there can’t be growth as a couple without it! However, the manner in which the conflict is approached and managed can either contribute to the health and development of the relationship, or it can cause its demise. Words hurt and can have lasting effect, and as seen by our friends Paul and Joe, they can damage the foundation of trust and intimacy that the partnership is built upon.

    As a couple, it’s important to view conflict as an opportunity to bridge more connection. As men, we’ve been socialized to be strong, aggressive, and competitive. While these traits are definite assets, they can be counter-productive when communicating with a significant other about differences or problems. Another tendency that we men have is to skip over feelings and jump right into problem-solving mode to rectify a situation. This is another obstacle to effective communication in an intimate relationship. Listening and validation of each partner’s feelings and needs is an essential pre-requisite to problem-solving and requires us to slow down and really pay attention to the messages communicated by our lovers.

    So when faced with an altercation with your partner, it’s important to do the following:

    ·Identify your triggers to anger and know when your emotions (or your partner’s) are at a point where continuing a dialogue would be detrimental and unproductive.

    ·Defuse anger immediately by calling a “Time-Out” and having a cool-down period where you can each relax and gain some perspective. This will help avoid the potential for hurtful words to be expressed; words that hurt and can’t be taken back.

    ·Schedule a time to come back and talk about the situation so that it’s not “swept under the rug”, which would only serve to accumulate resentments. Set the stage for communication by creating ground rules for discussion and a safe environment to have a dialogue.

    ·Have conscious intention during your talk. Avoid being distracted by what you want to say and instead be fully engaged with your partner and focus on active listening so you can truly understand his needs, feelings, and point-of-view. You’ll have your chance to state your position. Don’t interrupt, stay on one subject at a time, and display appropriate levels of empathy and validation for your partner.

    The “I” Messages Communication Technique

    There are almost as many communication models available as there are self-help books, but one of the most popular of them is the “I” statements communication technique. Frequently taught in couples counseling, this strategy has a practical and easy-to-use formula for expressing your needs and feelings in a direct, assertive way. If executed the right way, this model reduces the chances that your partner will respond in a defensive way and will promote a more successful communication session.

    Basically, the formula reads:

    I feel (insert feeling; make sure it’s a feeling, not a thought) when you (describe his behavior) because (rationale for why you feel the way you do) so instead, I’d prefer (request for a behavior change).

    The model works well because you’re taking responsibility for your feelings without blaming and you’re describing the behavior that is upsetting to you as opposed to launching an attack on your partner’s character, which the word “you” alone tends to inspire and hence creates defensiveness on the part of the other. Requesting a behavior change doesn’t guarantee you’ll get what you want, but asserting yourself can give you a sense of empowerment that’s better than the alternative of acting-out your discontent or stuffing it away and burying it. You have the right to express yourself and ask for what you need a

    How to Organize a Job Search
    When you are looking for a job, it is very important to be organized. You want to present a professional attitude, and be prepared and knowledgeable. Following these easy steps will make sure that you get you a job quickly and easily.Find openings in companies that interest you. Research the position available, as well as the company itself.Write your resume. Tailor your objective statement, summary, and experience points to meet the job that you need.Print off your resumes, being sure to have multiple copies. Try using sticky notes to keep track of what resume you want to go where.Write your cover letters. Use keywords from the job descriptions (just like in the resume). Demonstrate your familiarity with the companies.Attach the appropriate resume to the appropriate cover letters.Place your resumes and cover letters in a folder. You want them to be crisp and clean when you hand them out.Go to hand your resume in. Dress professionally. Plan to arrive at a convenient time for the company.Ask to speak to the manager, or human resources. Give them your resume and smile.Keep a list of all of the places that you handed your resume in. Make sure you know the dates that you handed your resume in.Two business days after you have handed your resume in, call the company back to stress how interested you are in the job.Other things you can do while
    u barely said even two words to me because you were too busy undressing everybody there in your mind!” “You are so off base, man! The guys in there were hot and I’m a natural flirt, I can’t help it! It doesn’t mean that I want to sleep with them though! I am sick and tired of having to take the blame and suffer for your past failed relationships! I have never given you any reason to doubt my commitment to you and all you ever do is jump to conclusions about my motives! What do you want from me?!” Joe shouted. “See, there you go again! It’s always my fault, isn’t it?! Just forget it! You can sleep on the couch tonight!” spat Paul as he heaved a pillow and blanket at him from across the room and then stalked off, slamming and locking the bathroom door behind him.

    Love & Conflict

    While the above scenario may seem a bit like “The Young & the Restless”, it certainly depicts how an argument can downward-spiral fast. Conflict is normal and inevitable in all relationships; in fact, there can’t be growth as a couple without it! However, the manner in which the conflict is approached and managed can either contribute to the health and development of the relationship, or it can cause its demise. Words hurt and can have lasting effect, and as seen by our friends Paul and Joe, they can damage the foundation of trust and intimacy that the partnership is built upon.

    As a couple, it’s important to view conflict as an opportunity to bridge more connection. As men, we’ve been socialized to be strong, aggressive, and competitive. While these traits are definite assets, they can be counter-productive when communicating with a significant other about differences or problems. Another tendency that we men have is to skip over feelings and jump right into problem-solving mode to rectify a situation. This is another obstacle to effective communication in an intimate relationship. Listening and validation of each partner’s feelings and needs is an essential pre-requisite to problem-solving and requires us to slow down and really pay attention to the messages communicated by our lovers.

    So when faced with an altercation with your partner, it’s important to do the following:

    ·Identify your triggers to anger and know when your emotions (or your partner’s) are at a point where continuing a dialogue would be detrimental and unproductive.

    ·Defuse anger immediately by calling a “Time-Out” and having a cool-down period where you can each relax and gain some perspective. This will help avoid the potential for hurtful words to be expressed; words that hurt and can’t be taken back.

    ·Schedule a time to come back and talk about the situation so that it’s not “swept under the rug”, which would only serve to accumulate resentments. Set the stage for communication by creating ground rules for discussion and a safe environment to have a dialogue.

    ·Have conscious intention during your talk. Avoid being distracted by what you want to say and instead be fully engaged with your partner and focus on active listening so you can truly understand his needs, feelings, and point-of-view. You’ll have your chance to state your position. Don’t interrupt, stay on one subject at a time, and display appropriate levels of empathy and validation for your partner.

    The “I” Messages Communication Technique

    There are almost as many communication models available as there are self-help books, but one of the most popular of them is the “I” statements communication technique. Frequently taught in couples counseling, this strategy has a practical and easy-to-use formula for expressing your needs and feelings in a direct, assertive way. If executed the right way, this model reduces the chances that your partner will respond in a defensive way and will promote a more successful communication session.

    Basically, the formula reads:

    I feel (insert feeling; make sure it’s a feeling, not a thought) when you (describe his behavior) because (rationale for why you feel the way you do) so instead, I’d prefer (request for a behavior change).

    The model works well because you’re taking responsibility for your feelings without blaming and you’re describing the behavior that is upsetting to you as opposed to launching an attack on your partner’s character, which the word “you” alone tends to inspire and hence creates defensiveness on the part of the other. Requesting a behavior change doesn’t guarantee you’ll get what you want, but asserting yourself can give you a sense of empowerment that’s better than the alternative of acting-out your discontent or stuffing it away and burying it. You have the right to express yourself and ask for what you need

    Enter the Matrix -- Pie in the Sky or Digital Sweat Shop?
    One of the most commonly used buzz terms in the home business niche is ‘matrix plan’. It has a nice ring to it I’ll admit.Promoters often use this phrase to suggest a stable, well formulated income stream. But in reality this type of opportunity scam is anything but lucrative for the majority of participants.Before I continue, I want to point out that almost all matrix programs fall under the FTC’s classification of pyramid schemes and ponzi scams. They’re illegal systems that allow a few con artists to fleece the gullible masses.Having said this, I want to focus not on the legal ramifications, but on the sheer logistics involved in a matrix program.In a nutshell, a matrix format requires you to invest money into a perceived business opportunity, and then recruit new investors to the opportunity in an effort to recover your investments and earn profit. Typically you receive only a very small commission from each new referral, and therefore need to gather a large number of recruits in order to achieve a decent income.Here’s a quick example of how a common matrix structure might work:You pay $295 to participate in a home business opportunity (red flag number one, by the way).You then must recruit three other people to fill your first matrix level. Each of these new referrals might earn you a $20 commission.Each of these new recruits will then need to refer three people to
    ionship, or it can cause its demise. Words hurt and can have lasting effect, and as seen by our friends Paul and Joe, they can damage the foundation of trust and intimacy that the partnership is built upon.

    As a couple, it’s important to view conflict as an opportunity to bridge more connection. As men, we’ve been socialized to be strong, aggressive, and competitive. While these traits are definite assets, they can be counter-productive when communicating with a significant other about differences or problems. Another tendency that we men have is to skip over feelings and jump right into problem-solving mode to rectify a situation. This is another obstacle to effective communication in an intimate relationship. Listening and validation of each partner’s feelings and needs is an essential pre-requisite to problem-solving and requires us to slow down and really pay attention to the messages communicated by our lovers.

    So when faced with an altercation with your partner, it’s important to do the following:

    ·Identify your triggers to anger and know when your emotions (or your partner’s) are at a point where continuing a dialogue would be detrimental and unproductive.

    ·Defuse anger immediately by calling a “Time-Out” and having a cool-down period where you can each relax and gain some perspective. This will help avoid the potential for hurtful words to be expressed; words that hurt and can’t be taken back.

    ·Schedule a time to come back and talk about the situation so that it’s not “swept under the rug”, which would only serve to accumulate resentments. Set the stage for communication by creating ground rules for discussion and a safe environment to have a dialogue.

    ·Have conscious intention during your talk. Avoid being distracted by what you want to say and instead be fully engaged with your partner and focus on active listening so you can truly understand his needs, feelings, and point-of-view. You’ll have your chance to state your position. Don’t interrupt, stay on one subject at a time, and display appropriate levels of empathy and validation for your partner.

    The “I” Messages Communication Technique

    There are almost as many communication models available as there are self-help books, but one of the most popular of them is the “I” statements communication technique. Frequently taught in couples counseling, this strategy has a practical and easy-to-use formula for expressing your needs and feelings in a direct, assertive way. If executed the right way, this model reduces the chances that your partner will respond in a defensive way and will promote a more successful communication session.

    Basically, the formula reads:

    I feel (insert feeling; make sure it’s a feeling, not a thought) when you (describe his behavior) because (rationale for why you feel the way you do) so instead, I’d prefer (request for a behavior change).

    The model works well because you’re taking responsibility for your feelings without blaming and you’re describing the behavior that is upsetting to you as opposed to launching an attack on your partner’s character, which the word “you” alone tends to inspire and hence creates defensiveness on the part of the other. Requesting a behavior change doesn’t guarantee you’ll get what you want, but asserting yourself can give you a sense of empowerment that’s better than the alternative of acting-out your discontent or stuffing it away and burying it. You have the right to express yourself and ask for what you need

    Finally - Debt Consolidation Loans Explained
    Debt consolidation is what people do when their bills become more than they can manage. This could be caused by a number of different things. Death in the family, divorce, loss of income, injury to the breadwinner of the family, excessive spending and more. Many people find themselves in this situation each year so don't get down on yourself if you have financial issues of your own.The biggest reason for consolidating debt is to make your monthly payments more manageable and to avoid bankruptcy proceedings. You may be able to get a debt consolidation loan and combine all of your debts into one manageable payment each month. It's usually helpful if you have some type of asset, such as real estate, for collateral. Most financial institutions won't have much of an issue with giving you a consolidation loan as long as you have property that exceeds the amount of what you wish to borrow.You can also get a debt consolidation loan without owning real estate. There are companies that specialize in these types of consolidation loans, other than traditional banks. The only potential drawback with these financial institutions is that you must be extremely careful who you choose to deal with. Make certain to read the contract thoroughly before signing anything. Some people have discovered hidden fees and clauses within these consolidation loan contracts that have ended up costing them huge sums of money over time. There is
    roductive.

    ·Defuse anger immediately by calling a “Time-Out” and having a cool-down period where you can each relax and gain some perspective. This will help avoid the potential for hurtful words to be expressed; words that hurt and can’t be taken back.

    ·Schedule a time to come back and talk about the situation so that it’s not “swept under the rug”, which would only serve to accumulate resentments. Set the stage for communication by creating ground rules for discussion and a safe environment to have a dialogue.

    ·Have conscious intention during your talk. Avoid being distracted by what you want to say and instead be fully engaged with your partner and focus on active listening so you can truly understand his needs, feelings, and point-of-view. You’ll have your chance to state your position. Don’t interrupt, stay on one subject at a time, and display appropriate levels of empathy and validation for your partner.

    The “I” Messages Communication Technique

    There are almost as many communication models available as there are self-help books, but one of the most popular of them is the “I” statements communication technique. Frequently taught in couples counseling, this strategy has a practical and easy-to-use formula for expressing your needs and feelings in a direct, assertive way. If executed the right way, this model reduces the chances that your partner will respond in a defensive way and will promote a more successful communication session.

    Basically, the formula reads:

    I feel (insert feeling; make sure it’s a feeling, not a thought) when you (describe his behavior) because (rationale for why you feel the way you do) so instead, I’d prefer (request for a behavior change).

    The model works well because you’re taking responsibility for your feelings without blaming and you’re describing the behavior that is upsetting to you as opposed to launching an attack on your partner’s character, which the word “you” alone tends to inspire and hence creates defensiveness on the part of the other. Requesting a behavior change doesn’t guarantee you’ll get what you want, but asserting yourself can give you a sense of empowerment that’s better than the alternative of acting-out your discontent or stuffing it away and burying it. You have the right to express yourself and ask for what you need

    Can Online Article Writers Change the World
    Can a writer change the world? Well we know from past periods they have, but in the present period with the massive content and information overload wouldn’t they just be drowned out in the informational fog of the mass media? Well what if the one online article writer was really a swarm of writers numbering in the tens of thousands and producing a quarter of a million articles all fully syndicated per year? Then one could say this could be the Mother of All Hurricanes or the Perfect Storm able to change the World.Is it really possible to gather that level of synergy to do such a thing? Well at least one Blogger gone Ballistics believes it is and he has already written 5600 articles to test the waters and states; “The Ocean Surface Temperatures are very hot and provide a perfect venue to add strength to the Storm!”Can 30,000 authors change the World? Well, 30,000 of anything can certainly start a movement or trend as we know. Is this happening now in the online article world of the Internet and if a group of writers can change the virtual world, surely there will be spill over from the storm surge in to the real world. The question is this new trend enough to take a nation or society by storm and change the landscape of the coastline and the boundaries of our society forever? Well, if you do not believe it then perhaps you ought to do a little research on this trend and watch history as it unfolds. Consider all
    in couples counseling, this strategy has a practical and easy-to-use formula for expressing your needs and feelings in a direct, assertive way. If executed the right way, this model reduces the chances that your partner will respond in a defensive way and will promote a more successful communication session.

    Basically, the formula reads:

    I feel (insert feeling; make sure it’s a feeling, not a thought) when you (describe his behavior) because (rationale for why you feel the way you do) so instead, I’d prefer (request for a behavior change).

    The model works well because you’re taking responsibility for your feelings without blaming and you’re describing the behavior that is upsetting to you as opposed to launching an attack on your partner’s character, which the word “you” alone tends to inspire and hence creates defensiveness on the part of the other. Requesting a behavior change doesn’t guarantee you’ll get what you want, but asserting yourself can give you a sense of empowerment that’s better than the alternative of acting-out your discontent or stuffing it away and burying it. You have the right to express yourself and ask for what you need and want.

    Additionally, the formula is beneficial for helping both partners fine-tune their communication styles. For a more verbal partner, “I messages” help to streamline his thoughts into a simple, understandable statement rather than a barrage of sentences that can overwhelm his partner. For a less verbally-sophisticated or quiet partner, the formula allows him a step-by-step format for expressing himself if he typically has a hard time finding the words to convey what he’s thinking in his mind. While the formula may seem mechanical, contrived, or awkward, it provides a sound framework to begin from and can be modified to your own language and style. This is just one of many communication techniques you can try on for size!

    Joe & Paul Revisited

    Joe and Paul sat on the couch facing each other, both feeling more calm and centered as they desired to clear the air from their argument the night before and come to some resolution about how to manage some of their issues moving forward. They didn’t want to hurt each other anymore and truly wanted to understand how the other felt and what he needed to avoid being reactive in the future.

    Paul began. “Joe, I feel hurt and rejected when you don’t talk much when we’re out and when you look at other guys because we don’t get to see each other very much with our opposite work schedules and I feel it’s disrespectful to be admiring other men when you’re with me. I miss you and I feel scared that you might be losing interest in me when that happens. I’d prefer that you be more engaged when we’re together by not staring at other guys and by making the most of the time we have together by talking with me or giving me more attention.”

    Joe responded with active listening techniques and Paul felt heard and validated. Joe then replied to Paul. “Paul, I feel frustrated and helpless when you make accusations that I’m cheating on you because I have very strong values in fidelity and have never done anything to compromise our commitment. I love you. I’d prefer that you refrain from jumping to conclusions and instead check things out with me that you might be thinking and feeling in a calm way to make sure we’re on the same page.”

    The couple’s discussion went deeper and they were able to identify a lot of their fears and unmet needs that were underlying the anger that was coming out during their fight. Once they’d reached that level of understanding and both felt heard, the couple was then able to progress into a problem-solving stage. Joe refrained from flirting with other men to respect his relationship with Paul and channeled his energy into attending more to his partner’s needs and being more fully present when they were together. He also tried changing his work schedule around so they could have more quality time together, tried to show Paul ways he appreciated and cherished him through loving gestures and attention, and worked on improving his verbal and nonverbal communication skills. Paul set to work on challenging his insecurities, combating his tendency to make assumptions and “mind-read”, and began grieving and healing from past relationship wounds that he was projecting into his current relationship with Joe. He also worked hard on improving his boundaries and both aggressively worked on creating more balance between their individual and couple identities. This couple is on the right path to healing and continue to grow closer by the day.

    Conclusion & Action Challenges

    So how can you use “I” messages to improve your relationship? Here’s a few tips in conclusion to get you started:

    ·Make a list of all the feelings and/or needs you’d like to express to your partner and write them down in a journal. Now, using the “I feel___when you____because___so instead, I’d prefer___” formula, practice creating your own “I” statements. The more times you do this, the more natural it will feel. Role-play with a trusted friend or go directly to your partner and give it a try!

    ·Remember that it’s very important to identify the role that you yourself play in conflicts rather than putting all the emphasis on your partner and his behavior. You can’t change your partner.

    ·Expand your feelings vocabulary. Read books on emotional intelligence to broaden your skill-set.

    ·Identify any fears you may have that hold you back from listening or communicating your needs and feelings with your partner. Work at challenging them to support more connection in your relationship.

    * The characters in this article are fictitious. Any resemblance to real people is purely coincidental.

    ©2006 Brian L. Rzepczynski

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