articular question, each survey participant would be asked to consider “Is it important to have a clean kitchen sink?” and “How clean is the kitchen sink?” As more emploWhen people think about a survey tool, they normally think of Yes-No questions and multiple choices. The Quality Improvement Priority Matrix is a survey tool of a different nature. This article demonstrates how to use the QIPM tool to benefit your company and improve your business decisions.

A QIPM survey has many questions.
Each question has two specific items:
1) How important is this to you? and
2) How well is it currently performed.
For example, let’s imagine that a company wishes to survey its employees and identify what aspects of the office could be improved. One question in the survey might be “Kitchen sink cleanliness”. For this particular question, each survey participant would be asked to consider “Is it important to have a clean kitchen sink?” and “How clean is the kitchen sink?” As more employ

rent nature. This article demonstrates how to use the QIPM tool to benefit your company and improve your business decisions.

A QIPM survey has many questions.
Each question has two specific items:
1) How important is this to you? and
2) How well is it currently performed.
For example, let’s imagine that a company wishes to survey its employees and identify what aspects of the office could be improved. One question in the survey might be “Kitchen sink cleanliness”. For this particular question, each survey participant would be asked to consider “Is it important to have a clean kitchen sink?” and “How clean is the kitchen sink?” As more emplo

> Each question has two specific items:
1) How important is this to you? and
2) How well is it currently performed.
For example, let’s imagine that a company wishes to survey its employees and identify what aspects of the office could be improved. One question in the survey might be “Kitchen sink cleanliness”. For this particular question, each survey participant would be asked to consider “Is it important to have a clean kitchen sink?” and “How clean is the kitchen sink?” As more emplony wishes to survey its employees and identify what aspects of the office could be improved. One question in the survey might be “Kitchen sink cleanliness”. For this particular question, each survey participant would be asked to consider “Is it important to have a clean kitchen sink?” and “How clean is the kitchen sink?” As more emploarticular question, each survey participant would be asked to consider “Is it important to have a clean kitchen sink?” and “How clean is the kitchen sink?” As more employees respond to this question, the response will become more and more significant.

Once the data collection phase is complete, the analysis is done by using a 4-quadrant chart. One axis displays the importance of the item, from Low to High. The other axis displays the performance of the item, from Low to High. Based on the average importance and performance rating by the survey participants ( in our example, the employees), the chart will indicate what business decision should be made. If the average was “low importance” and “high performance”, then the employer could reduce funding to keep the kitchen sink clean. If the average Kitchen sink cleanliness was of