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  • Actual for You - Cash - That's What it's All About

    Sales Training - The Ultimate Sales Test
    Several years ago I was sitting in the office of a very successful businessman. He was the CEO of the company. He had finished interviewing me for a sales managers position.As we approached the end of the interview he turned to me and told me that he was very impressed with me ...so far. He then paused dramatically and said,"Show me that you know how to sell....SELL ME THIS PENCIL."The next ten seconds seemed like an eternity to me. I had been selling for man
    or spending for one time capital items. Coupled with an accurate forecast of income (yes you can make reasonably accurate estimates of income if you carefully define your premises and assumptions), you should not only know how much cash you have, but when it will be spent and when it will be received.

    Too many small businesses choose not to do this because they think it is too much trouble or that it takes too much time or that you can't forecast income or expenses accurately, but none of that is true. Failure to accurately forecast cash and lack of attention to cash flow is a leading cause of business failure. You have heard it here before, "When you're out of cash, you're out of business" and it has never been more true than today. Listen to Ovid a

    Customer Service at Starbucks is Stellar
    Most Starbucks Groupies or customers love the service and the coffee at Starbucks. Perhaps they are addicted to the caffeine and simply like to go to a coffee shop, which remembers their name. Recently I asked one of their customers to describe Starbucks Customer Service in one word. She said; Stellar. Wow! I thought what an endorsement; quick sign her up for the next Starbucks Commercial on TV.Of course Howard Schultz would be very proud of that too, but might have prefer
    "How little you know about the age you live in if you fancy that honey is sweeter than cash in hand". (Rome - Ovid Fasti Book 1 circa 350 B.C.).

    And so it is some 2350 years later. Too many small business entrepreneurs seem to fancy the honey. They certainly don't understand the importance of cash in hand. Recently I completed two cash management workshops, one at Houston Community College at Main and Elgin and the other in Wharton for the Wharton Economic Development Corp.

    The attendees were about 25% in business and 75% aspiring entrepreneurs, about 60 in all. What troubled me was that very few of the attendees had personal budgets no less annual business budgets. There is not much hope when people consider cash management so cavalierly. In addition I had cause to work with two failing business recently and in both cases the cause of failure was poor or no cash management. With the failure rate for small business exceeding 50%, I would think that cash management would be a higher priority for those either in business or thinking about it. In the case of the failing businesses, one was in business less than a year. The original business plan premised that they would achieve 55% of revenue projection the first month, 75% the second month, 95% the 4th month and 97% thereafter, truly impossible attainments. After 10 months they are at 70% of projections and are in dire financial straits. Why? They had negative cash flows from the beginning (about $5000 to $ 6,000 per month) but until they defaulted on the bank loan they didn't seem to take any corrective actions. Their start up cash did not take into consideration that the start up revenues might be less than premised and no cash was provided to cover this. Yet this appears to be a good business that may die before it has a chance to realize it's potential. Can this business be saved? Not without an infusion of cash.

    The other business is an independent car dealership that leases new cars and buy and sells recent model hi-line used cars. This is a case where large sums of money are involved in buying, floor-planning and purchasing autos for lease and sale. The huge cash flow, for the most part, belongs to financing facilities, either banks or investors, and must be managed with great care. In both cases a rigid cash management system would have eliminated the problem or provided early warning to enable steps to be taken to correct and possibly save both businesses. These are real examples and are occurring every day. Anyone in business or thinking of starting a business should put the highest priority on cash. It starts with your personal budget to insure you, as the owner of the business, live within the salary or draw the business provides. Next you should have a cash flow budget for at least the next 12 months of your business cycle, whether you are starting a business or whether you have been in business for years. This cash flow budget should accurately forecast each cash expenditure you plan on making whether it is an operational expenditure or spending for one time capital items. Coupled with an accurate forecast of income (yes you can make reasonably accurate estimates of income if you carefully define your premises and assumptions), you should not only know how much cash you have, but when it will be spent and when it will be received.

    Too many small businesses choose not to do this because they think it is too much trouble or that it takes too much time or that you can't forecast income or expenses accurately, but none of that is true. Failure to accurately forecast cash and lack of attention to cash flow is a leading cause of business failure. You have heard it here before, "When you're out of cash, you're out of business" and it has never been more true than today. Listen to Ovid a

    Are Your Policies Driving Your Customers Crazy?
    Are you inadvertently driving your customers crazy with your company policies? Not sure?Well, imagine that a customer who's been with your company for a while with no complaints finally has a reason to contact customer service because of what appears to be a billing error. She assumes the error will be corrected quickly and she'll go on her way.Instead, your customer service rep recites a convoluted procedure she'll need to go through to rectify the issue, much to t
    dition I had cause to work with two failing business recently and in both cases the cause of failure was poor or no cash management. With the failure rate for small business exceeding 50%, I would think that cash management would be a higher priority for those either in business or thinking about it. In the case of the failing businesses, one was in business less than a year. The original business plan premised that they would achieve 55% of revenue projection the first month, 75% the second month, 95% the 4th month and 97% thereafter, truly impossible attainments. After 10 months they are at 70% of projections and are in dire financial straits. Why? They had negative cash flows from the beginning (about $5000 to $ 6,000 per month) but until they defaulted on the bank loan they didn't seem to take any corrective actions. Their start up cash did not take into consideration that the start up revenues might be less than premised and no cash was provided to cover this. Yet this appears to be a good business that may die before it has a chance to realize it's potential. Can this business be saved? Not without an infusion of cash.

    The other business is an independent car dealership that leases new cars and buy and sells recent model hi-line used cars. This is a case where large sums of money are involved in buying, floor-planning and purchasing autos for lease and sale. The huge cash flow, for the most part, belongs to financing facilities, either banks or investors, and must be managed with great care. In both cases a rigid cash management system would have eliminated the problem or provided early warning to enable steps to be taken to correct and possibly save both businesses. These are real examples and are occurring every day. Anyone in business or thinking of starting a business should put the highest priority on cash. It starts with your personal budget to insure you, as the owner of the business, live within the salary or draw the business provides. Next you should have a cash flow budget for at least the next 12 months of your business cycle, whether you are starting a business or whether you have been in business for years. This cash flow budget should accurately forecast each cash expenditure you plan on making whether it is an operational expenditure or spending for one time capital items. Coupled with an accurate forecast of income (yes you can make reasonably accurate estimates of income if you carefully define your premises and assumptions), you should not only know how much cash you have, but when it will be spent and when it will be received.

    Too many small businesses choose not to do this because they think it is too much trouble or that it takes too much time or that you can't forecast income or expenses accurately, but none of that is true. Failure to accurately forecast cash and lack of attention to cash flow is a leading cause of business failure. You have heard it here before, "When you're out of cash, you're out of business" and it has never been more true than today. Listen to Ovid a

    Blogging 101 - How To Build Your Personal Brand Through Blog Comments
    In today’s online world, if we do not show up in the search engines when some one searches for our name, then we don’t exist.There are many strategies we can use to ensure that we are “virtually visible” and one of the most effective and low cost strategies for building your personal brand online is the authoring of your own business blog.But what if you do not have a business blog yourself? How can you use business blogging as a strategy to build your personal bran
    on the bank loan they didn't seem to take any corrective actions. Their start up cash did not take into consideration that the start up revenues might be less than premised and no cash was provided to cover this. Yet this appears to be a good business that may die before it has a chance to realize it's potential. Can this business be saved? Not without an infusion of cash.

    The other business is an independent car dealership that leases new cars and buy and sells recent model hi-line used cars. This is a case where large sums of money are involved in buying, floor-planning and purchasing autos for lease and sale. The huge cash flow, for the most part, belongs to financing facilities, either banks or investors, and must be managed with great care. In both cases a rigid cash management system would have eliminated the problem or provided early warning to enable steps to be taken to correct and possibly save both businesses. These are real examples and are occurring every day. Anyone in business or thinking of starting a business should put the highest priority on cash. It starts with your personal budget to insure you, as the owner of the business, live within the salary or draw the business provides. Next you should have a cash flow budget for at least the next 12 months of your business cycle, whether you are starting a business or whether you have been in business for years. This cash flow budget should accurately forecast each cash expenditure you plan on making whether it is an operational expenditure or spending for one time capital items. Coupled with an accurate forecast of income (yes you can make reasonably accurate estimates of income if you carefully define your premises and assumptions), you should not only know how much cash you have, but when it will be spent and when it will be received.

    Too many small businesses choose not to do this because they think it is too much trouble or that it takes too much time or that you can't forecast income or expenses accurately, but none of that is true. Failure to accurately forecast cash and lack of attention to cash flow is a leading cause of business failure. You have heard it here before, "When you're out of cash, you're out of business" and it has never been more true than today. Listen to Ovid a

    Houston Economic Rebound; retail franchise locations
    Houston has always been a boom or bust economy. Yet it is America’s third largest city with 5.5 million people. The ten-year economic cycles have been caused by oil price fluctuations. But as Houston diversifies its economy and matures it employs larger and larger percentages of folks in retail and service sectors. Let’s discuss some other economic issues during the last recession in Houston. Albertson’s pulled out of the Houston Market, Wrath left by Enron, Arthur Anderson Coll
    th cases a rigid cash management system would have eliminated the problem or provided early warning to enable steps to be taken to correct and possibly save both businesses. These are real examples and are occurring every day. Anyone in business or thinking of starting a business should put the highest priority on cash. It starts with your personal budget to insure you, as the owner of the business, live within the salary or draw the business provides. Next you should have a cash flow budget for at least the next 12 months of your business cycle, whether you are starting a business or whether you have been in business for years. This cash flow budget should accurately forecast each cash expenditure you plan on making whether it is an operational expenditure or spending for one time capital items. Coupled with an accurate forecast of income (yes you can make reasonably accurate estimates of income if you carefully define your premises and assumptions), you should not only know how much cash you have, but when it will be spent and when it will be received.

    Too many small businesses choose not to do this because they think it is too much trouble or that it takes too much time or that you can't forecast income or expenses accurately, but none of that is true. Failure to accurately forecast cash and lack of attention to cash flow is a leading cause of business failure. You have heard it here before, "When you're out of cash, you're out of business" and it has never been more true than today. Listen to Ovid a

    The Secret Revealed Behind Tricks That Interviewers Use During Job Interviews
    Unless you are one of the few mortals left on Earth who will be employed by only one business for the duration of your existence, you will soon be subject to another job interview.When your occupation circumstances change, you have to go out and look for a new job. Once you land that job interview, you have to be cognizant of the interview trap, questions asked by the interviewer prepared to get you to let slide your temperament. There are basically three approaches the
    or spending for one time capital items. Coupled with an accurate forecast of income (yes you can make reasonably accurate estimates of income if you carefully define your premises and assumptions), you should not only know how much cash you have, but when it will be spent and when it will be received.

    Too many small businesses choose not to do this because they think it is too much trouble or that it takes too much time or that you can't forecast income or expenses accurately, but none of that is true. Failure to accurately forecast cash and lack of attention to cash flow is a leading cause of business failure. You have heard it here before, "When you're out of cash, you're out of business" and it has never been more true than today. Listen to Ovid and know your cash in hand.

    June '02

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