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Actual for You - Graceful Chaos
The Future of Change Management
The future of change management is when robotic artificial intelligent androids will be the ones making decisions rather than people and humans will have to accept this without sabotaging the equipment or computer systems. This will be when robots vs. machines compete for the top executive positions.It will be funny too because the artificial intelligent business decision systems will be able to work without ego, over confidence, pride, spite, vindictiveness or personal greed. After all the decisions are suppose to be made for quarterly profits, future market innovations and exploits and or shareholders equity, not the petty human’s executive fiefdom.It w
els a contraption had, the more passengers it seemed to carry. I saw a family of 5 riding a Honda scooter — sans helmets, of course.The future of change management is when robotic artificial intelligent androids will be the ones making decisions rather than people and humans will have to accept this without sabotaging the equipment or computer systems. This will be when robots vs. machines compete for the top executive positions.It will be funny too because the artificial intelligent business decision systems will be able to work without ego, over confidence, pride, spite, vindictiveness or personal greed. After all the decisions are suppose to be made for quarterly profits, future market innovations and exploits and or shareholders equity, not the petty human’s executive fiefdom.It w
Even the center lines contribute
Complaint Letters: How to Respond in 7 Simple Steps
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. Yet how many times have you received a ‘letter of apology’ which makes you even more dissatisfied? The message it conveys, the language used – all designed to wind you up!With some careful thought, a well-crafted letter can provide comfort to a complaining customer and enhance your reputation as a customer-focused business. In this article I am going to share some tips on ho
I was recently stuck on a curb in Ho Chi Minh City, Vietnam (everyone there still calls it Saigon). My objective, a restaurant where my husband and my lunch awaited me, stood on the opposite side of the street. I could see the food, smell it and, if you know me, you'll realize I had built up quite an appetite.Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. Yet how many times have you received a ‘letter of apology’ which makes you even more dissatisfied? The message it conveys, the language used – all designed to wind you up!With some careful thought, a well-crafted letter can provide comfort to a complaining customer and enhance your reputation as a customer-focused business. In this article I am going to share some tips on ho
Stranded in the Chaos
The only barrier between me and my lunch was crossing the street. Now, this sounds like a simple task, but at noon in Saigon my objective might as well have been the far side of the moon. The road was crammed with motor scooters (called "motos"), bicycles, motorcycles, cyclos (pedaled rickshaws), cars, trucks and buses. The fewer wheels a contraption had, the more passengers it seemed to carry. I saw a family of 5 riding a Honda scooter — sans helmets, of course.
Even the center lines contributed
What's the Measure of One Word?
It's absolutely essential that you find a way to differentiate your business in a meaningful way. I know I talk about this all the time, but it's that important.What if you interviewed a handful of clients and asked them this question: "What's the ONE word you would use that best describes what we do well?" Is it fast, attentive, welcoming, creative, cheap, cool, techie, smart, caring? One word is tough, but you need to get there. One simple word that sums up how you are different. If you can do that, and it's a word that means a lot to a lot, your marketing job will be significantly easier.Can't think of a word? If your business was a car, what type would it b
od on the opposite side of the street. I could see the food, smell it and, if you know me, you'll realize I had built up quite an appetite.It's absolutely essential that you find a way to differentiate your business in a meaningful way. I know I talk about this all the time, but it's that important.What if you interviewed a handful of clients and asked them this question: "What's the ONE word you would use that best describes what we do well?" Is it fast, attentive, welcoming, creative, cheap, cool, techie, smart, caring? One word is tough, but you need to get there. One simple word that sums up how you are different. If you can do that, and it's a word that means a lot to a lot, your marketing job will be significantly easier.Can't think of a word? If your business was a car, what type would it b
Stranded in the Chaos
The only barrier between me and my lunch was crossing the street. Now, this sounds like a simple task, but at noon in Saigon my objective might as well have been the far side of the moon. The road was crammed with motor scooters (called "motos"), bicycles, motorcycles, cyclos (pedaled rickshaws), cars, trucks and buses. The fewer wheels a contraption had, the more passengers it seemed to carry. I saw a family of 5 riding a Honda scooter — sans helmets, of course.
Even the center lines contribute
Customer Service Questions That Work: Did You Find What You Wanted?
I’ve always had a sweet tooth, so when the sugar substitute, Equal, came along, I was an early adopter.Of course, the only problem with Equal is the price per packet, which I believe is about three times as expensive as the next well-known brand, the one in the pink wrappers. Naturally, I have to have expensive tastes. To me, the blue stuff tastes better.For years, I’ve been buying Equal in the restaurant size box, with 2500 packets. This lasts me for months, and it brings the price in line with the pink stuff. But now, the wholesale to the public market I use never seems to have it in stock.I’ve tried three different locations in the same day, hunting f
b>I’ve always had a sweet tooth, so when the sugar substitute, Equal, came along, I was an early adopter.Of course, the only problem with Equal is the price per packet, which I believe is about three times as expensive as the next well-known brand, the one in the pink wrappers. Naturally, I have to have expensive tastes. To me, the blue stuff tastes better.For years, I’ve been buying Equal in the restaurant size box, with 2500 packets. This lasts me for months, and it brings the price in line with the pink stuff. But now, the wholesale to the public market I use never seems to have it in stock.I’ve tried three different locations in the same day, hunting f
The only barrier between me and my lunch was crossing the street. Now, this sounds like a simple task, but at noon in Saigon my objective might as well have been the far side of the moon. The road was crammed with motor scooters (called "motos"), bicycles, motorcycles, cyclos (pedaled rickshaws), cars, trucks and buses. The fewer wheels a contraption had, the more passengers it seemed to carry. I saw a family of 5 riding a Honda scooter — sans helmets, of course.
Even the center lines contribute
Napoleon Hill - Teacher To Millions
Napoleon Hill has been an amazing influence to millions of entrepreneurs over the last 25 years, including myself.From his classic books "Think And Grow Rich", The Law of Success, and others Napoleon Hill is a mentor that everyone should learn more.Napoleon Hill instructed us to "think and grow rich" and taught us the importance of a "mastermind group".Using Napoleon Hill's strategies I've been able to live my dreams at30 years old and if you decide to join us, you'll experience great success as well.Napoleon Hill used to say "go the extra mile" and I'll you this principle is incredibly powerful and always works.Many new students of suc
the far side of the moon. The road was crammed with motor scooters (called "motos"), bicycles, motorcycles, cyclos (pedaled rickshaws), cars, trucks and buses. The fewer wheels a contraption had, the more passengers it seemed to carry. I saw a family of 5 riding a Honda scooter — sans helmets, of course.Napoleon Hill has been an amazing influence to millions of entrepreneurs over the last 25 years, including myself.From his classic books "Think And Grow Rich", The Law of Success, and others Napoleon Hill is a mentor that everyone should learn more.Napoleon Hill instructed us to "think and grow rich" and taught us the importance of a "mastermind group".Using Napoleon Hill's strategies I've been able to live my dreams at30 years old and if you decide to join us, you'll experience great success as well.Napoleon Hill used to say "go the extra mile" and I'll you this principle is incredibly powerful and always works.Many new students of suc
Even the center lines contribute
How To Get Rich In Tea Business
know you as a tea lover, interested in enjoying the taste and flavor of a tea, sip by sip from a cup. Sometimes, you will have some more interest like ‘making a tea drink’ also. Further more, you may attempt different ways of tea making, of your own, to find out the best suited to your taste buds!You will occupy the kitchen with one or two brands of tea and try them differently to make and enjoy different kinds of tea for you and also for your friends! All these things are your passive efforts to make and enjoy the tea drink!Some people will limit their efforts only towards drinking a cup of tea made by others at home or restaurants. They will never try to make
els a contraption had, the more passengers it seemed to carry. I saw a family of 5 riding a Honda scooter — sans helmets, of course.know you as a tea lover, interested in enjoying the taste and flavor of a tea, sip by sip from a cup. Sometimes, you will have some more interest like ‘making a tea drink’ also. Further more, you may attempt different ways of tea making, of your own, to find out the best suited to your taste buds!You will occupy the kitchen with one or two brands of tea and try them differently to make and enjoy different kinds of tea for you and also for your friends! All these things are your passive efforts to make and enjoy the tea drink!Some people will limit their efforts only towards drinking a cup of tea made by others at home or restaurants. They will never try to make
Even the center lines contributed to the confusion. Rather than dividing the traffic into two lanes, each moving in opposite directions, in Saigon the yellow markers apparently serve only to indicate that you are on a paved road. People passed, stopped, turned around and crisscrossed the center lines with utter abandon.
Traffic flowed both ways in the same lane, more traffic merged from the side streets, and people pushed their motos off the curbs into the flow at odd angles. At any given moment traffic bore down on me from as many as 6-8 directions, front, back, sides and all angles — everywhere, it seemed, except from above. To me it was a scene of incredible chaos with no order.
The traffic lights
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