Actual for You - Business

Assessing Your Progress
I'm not a big fan of New Years resolutions. Sure I've made dozens of them, all with good intentions and a bit of magical thinking, believing this time the resolution will stick. Maybe a few have, but generally these wishful self-promises end up broken. And when that happens my self-esteem suffers.You see, every time you break a self-promise, your self-trust is weakened. Every time you give up on your commitments your self-confidence takes a hit. And every time you look back on broken resolutions, your self-assessment hurts, not helps, your performance future.By contrast, I am a huge fan of goals or dreams or aspirations or targeted focus. Call it what you like. Mine come in a variety of forms, anything from a life-to-do-list to aspirational dreams. But their achievement hinges on the same element - incremental action. I learned in twenty years of management the power behind small steps.One baby step, then another and another eventually

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Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.For example, if I ask people, “What is your unique differentiation in the marketplace?” or “What does your organization really excel at?” They will almost always reply, “It has to be our client service.” Almost no one will admit to being “lousy” in client service, any more than they will talk about living in an average town with average kids. Instead I see the “Lake Woebegone Syndrome.” In Lake Woebegone it seems all the women are pretty, all the men are handsome, and all the kids are well above average.If while getting to know someone’s agency or company, I ask the question, “If I hauled you into a court of law and accused you of being a ‘world class’ client service provider, would there be enough evidence to convict you?” Many times, unfortuna

The process of setting up a new business is an exciting one but for a first time entrepreneur, the initial steps needed to legally set up a business entity can be a trifle confusing. Based on my experience as a first time entrepreneur myself, I have compiled a list of things that need to be taken care of for incorporating and starting the operations of a Private Limited Company in India. This is just a guide and usually, the best people to seek clarifications from are Chartered Accountants and Company Secretaries. It is just too difficult for a layman to keep track of the ever changing procedures, forms and laws and therefore, professional Chartered Accountants and Company Secretaries are of immense help in this process! The list mentioned below provides an overview of the important steps involved.

1. Company Registration

1.1 Memorandum and Articles of Association: Before approaching the Registrar of Companies (RoC), it is preferable to complete the process of preparing the draft Memorandum and Articles of Association, bring in the share application money and appoint the directors. First director is usually a shareholder of the company and a minimum of 2 directors is required for a company that is going to be a Private Limited Company.

How to provide Superior Customer Service
As many of you know, I have made it my mission to change the world's view point of customer service. Too many people today have just accepted the fact that no matter where they go, they will receive less than acceptable customer service. THAT'S NOT ACCEPTABLE!When we work so hard for the money we have, why spend it at a business establishment (no matter what type of business) that provides you less than superior customer service? Does it really make sense to hand your money over that way? Still not clear... okay, let me present this to you in another way. You go to a restaurant and ask for a steak. The waitress brings you out a piece of chicken. You shrug your shoulders and say, "okay, that's fine." Furthermore, you eat the chicken and still leave the waitress a tip...would you really accept that? No, of course not! But that is the type of unacceptable customer service we are receiving in other places of business and just nodding our heads

ting and starting the operations of a Private Limited Company in India. This is just a guide and usually, the best people to seek clarifications from are Chartered Accountants and Company Secretaries. It is just too difficult for a layman to keep track of the ever changing procedures, forms and laws and therefore, professional Chartered Accountants and Company Secretaries are of immense help in this process! The list mentioned below provides an overview of the important steps involved.

1. Company Registration

You Will Be Spending Your Money Wisely When You Have Your Cards Designed and Professionally Printed
You will be spending your money wisely when you have your cards designed and professionally printed. When you have just launched your business you might be short of cash and then there is no harm in printing your cards yourself. But make sure that the finished product looks good.You may want to try having two sets of cards so that you have one set that merely states your company’s name and logo with all the relevant situation details for existing clients as a reference for your details. You may want to give the bank manager or your insurance broker a card or whoever it is that you do business with on a regularly basis. The other set you could keep for distribution to the public. You could print your special offers and discounts on the backs of these cards.Never leave home without your cards as you may just want to give one to someone you meet. You are the president of your own advertising campaign so always be ready to put a card in som

essional Chartered Accountants and Company Secretaries are of immense help in this process! The list mentioned below provides an overview of the important steps involved.

1. Company Registration

Making A Difference - Hospitality As A Career Option
Let’s get the facts straight. Working as a professional in the hospitality industry is no cakewalk. You are required to work long hours without the weekends off and round the clock during the holiday rush. To top it all, the guests are sometimes rude. It definitely takes nerves of steel to face all this and more. It’s a torture to see your kith and kin have the time of their life holidaying while you slog to please others’ folks. And all this with a perpetual smile on your face. But, despite all these shortcomings, the perks offered, the awesome money involved, and the benefit of working in a partially recession free industry draws potential workforce towards it.Do you fit the bill?Enjoying being among people is the first and foremost requirement for a person to be able to chart a course of success in the hospitality trade. The job of a person serving in this field requires one to be people friendly, flexible and adaptable. Other essential at

preferable to complete the process of preparing the draft Memorandum and Articles of Association, bring in the share application money and appoint the directors. First director is usually a shareholder of the company and a minimum of 2 directors is required for a company that is going to be a Private Limited Company.

End Business as Usual- Become a Critical Thinker
“But we’ve always done it this way.” “We’ve tried other things and they don’t work.” Sound familiar? This is the theme song of many companies and their managers. New and innovative methods shake the status quo and threaten comfortable patterns of thought. Looking at individual problems and processes in new ways is a start but to truly bring development and innovation to your business you have to look at everything in a new light—a critical light.Reflective skepticism is defined as approaching every element of a process as if you were starting from scratch. With no established protocol to follow you have to create from the ground up. A critical thinker looks at every system, every process, and every procedure as if they were being done for the first time. This creates an opportunity for innovation with every action you take. This opportunity for innovation is what will yield an atmosphere of constant improvement that makes you competitive in

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1.2 Ascertaining Name Availability: The proposed name of the business needs to be checked for availability. This can be done online at the official Ministry of Company Affairs (MCA) website. It is also advisable to check for presence of other similar sounding names as this may not be acceptable to the RoC. Once the name has been decided, e Form 1A needs to be submitted, usually with 3 name options, to the RoC to apply for the name, along with the fee of INR 500 (can be done online through the MCA website).

1.3 Registration: On obtaining the name approval from the RoC, Form 23 needs to be submitted to them. A copy of the Board resolution to adopt the name of the company also needs to be submitted. Registration fees needs to be paid at this stage. The fee amount depends on the share capital of the new business and can be determined online by entering the details in the MCA website (http://www.mca.gov.in/).

1.4 Incorporation Certificate: Duly filled Form 1B needs to be submitted to the RoC to obtain an Incorporation Certificate. Check the MCA website for fee details, if any.

1.5 Director Appointment: Duly filled Form 32 needs to be submitted to the RoC to notify Director Appointment. Check the MCA website for fee details, if any.

1.6 Address Proof: Duly filled Form 18 needs to be submitted to the RoC to provide address proof of the business. Check the MCA website for fee details, if any.

On submission of Forms 1B, 32 and 18 completely filled, Incorporation Certificate will be provided in about 1 month. The Incorporation Certificate is to be

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Starting a new business can be a daunting task. There are hundreds of decisions to be made. Who, what, where, and when are not just for English class anymore.

Ever thought about working on a cruise ship? Once you secure a cruise ship job you no longer have to look for work on your travels. You travel with your job and your job travels with you. What better way to see the world! But it gets even better than that.

If your customers are treated well your products will sell. If they are treated poorly the business will suffer.

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