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  • Actual for You - Should Your New Business Charge Low Prices to Attract More Clients?

    Ten Customer Service Secrets to Win Back Customers
    Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area left much to desire as far as service I gave the students an extra fifteen minutes for lunch.Sure enough a group of four students came rushing into the classroom with their lunches in hand. They apologized and quickly explained that they received poor service at a restaurant (This restaurant is part of a national chain. Hint: The restaurant's name references a day in the week. I can’t give you the complete answer). They explained that after the waiter initially took their order, they waited
    u're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy co

    How to Make This Year Your Best Year Ever
    Copyright 2005 SurefireMarketing.comEvery year I've been in business for myself online has been better than the previous one. Recently, I decided to create an "Apprentice" program (Yes, even before Trump) and I was extremely pleased that we had nearly 100% of my Apprentices get an online venture up and running.I've gone back and thought about their projects and how they developed and I came to a striking conclusion that will be worth a lot of money to you this year if you heed it. There was one key aspect that got them off their butts and making money and it came down to one thing......A Deadline!As simple as t
    A few weeks ago, I was going through a bunch of subscriber email questions. One question that kept popping up over and over again went like this:

    "I'm just getting started in my new business. My friends suggested pricing below market to build my portfolio. What do you recommend?"

    As usual, my answer would be, "It depends."

    Some profitable service professionals have fond memories of charging low prices when they still checked off the "new business" box at networking events. For example:

    An executive coach told me, "I started my business ten years ago with fifty-dollar resumes. Now I charge $200-$250 an hour and get more business than I can handle."

    A web developer built her reputation through a discount job site, then began working directly with clients. Now she charges a five thousand dollar minimum to design websites.

    Meanwhile other service professionals charge bargain basement prices and never seem to get to the main floor.

    So your friends may be right. Or not.

    I encourage my clients to consider 5 questions:

    (1) What is the range of fees for your service in your market?

    Sometimes you have a "going rate." Everybody expects to pay the rate. Charging well below the market price will be viewed as a sign of desperation.

    Career coaching is a good example. When you pay below $150 for a single hour, you're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy cor

    Leading Change - Listen More and Talk Less
    "Well Dave, here's how it is. Thanks to Oracle, we have most of the parts we need for all of the products. However, we don’t have all of the parts we need for any of the products."That quote came from the Director of Purchasing regarding the new Oracle system the company had just implemented. Honesty was long overdue. We were working in a $500 million dollar tech outfit at the time, when the VP of Op's flew into town to stop the riot. He was going to set everyone straight and tell us straight up ‘how it was’.He started the meeting with this gem."I've heard all the noise in the system. I've checked it out. And I want y
    e profitable service professionals have fond memories of charging low prices when they still checked off the "new business" box at networking events. For example:

    An executive coach told me, "I started my business ten years ago with fifty-dollar resumes. Now I charge $200-$250 an hour and get more business than I can handle."

    A web developer built her reputation through a discount job site, then began working directly with clients. Now she charges a five thousand dollar minimum to design websites.

    Meanwhile other service professionals charge bargain basement prices and never seem to get to the main floor.

    So your friends may be right. Or not.

    I encourage my clients to consider 5 questions:

    (1) What is the range of fees for your service in your market?

    Sometimes you have a "going rate." Everybody expects to pay the rate. Charging well below the market price will be viewed as a sign of desperation.

    Career coaching is a good example. When you pay below $150 for a single hour, you're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy co

    Avoid the Flu and Bronchitis at Work
    Bronchitis is identified as being either chronic or acute. Acute bronchitis usually is limited into ration to anywhere from a few days to a week or two. It's often accompanied by flu like symptoms. Once ill, you can expect to have several days, with limited or no productivity, and even more time not performing at your best. While chronic bronchitis tends to last months or even years, the symptoms are much less pronounced and debilitating.Of these two basic bronchitis categories, acute bronchitis is typically associated with colds and flu like symptoms. The symptoms of acute bronchitis include:1. A Feeling of Tightness
    developer built her reputation through a discount job site, then began working directly with clients. Now she charges a five thousand dollar minimum to design websites.

    Meanwhile other service professionals charge bargain basement prices and never seem to get to the main floor.

    So your friends may be right. Or not.

    I encourage my clients to consider 5 questions:

    (1) What is the range of fees for your service in your market?

    Sometimes you have a "going rate." Everybody expects to pay the rate. Charging well below the market price will be viewed as a sign of desperation.

    Career coaching is a good example. When you pay below $150 for a single hour, you're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy co

    Handling Telephone Abuse
    Customer service as its affectionately known revolves around the telephone. You have to be very particular when delivering customer service over the phone. Since they can't see you, your voice and style is pretty much all you have.Problem is, people are animals. I'm not referring in any evolutionary sense -just the behavioral. Once an animal senses you are afraid of it, it's likely to attack you. Angry people on the phone are pretty much the same:Customer: "YOU PEOPLE ARE *&$#@@#!! I DON'T BELIEVE YOU DID THIS!" (Here the caller's testing the water, to see whether the listener's afraid or not?)Customer Service Rep:
    my clients to consider 5 questions:

    (1) What is the range of fees for your service in your market?

    Sometimes you have a "going rate." Everybody expects to pay the rate. Charging well below the market price will be viewed as a sign of desperation.

    Career coaching is a good example. When you pay below $150 for a single hour, you're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy co

    Give a S.H.I.R.T!
    Who doesn’t enjoy the accessibility of eating lunch or dinner in their car while rushing back to the office, or to their child’s next activity? After all, quick service is what we expect from quick-serve restaurants. To make sure your quick-serve gets it right —at the dine-in, drive-thru, or to-go—the key to success is to get your employees to Give a S.H.I.R.T!—yes, there is an ‘R’ in there.•Speedy accuracy—Get the order to the guest quickly and accurately. Ensure, however, that speed is balanced with the rest of the formula. Far too often, drive-thrus feel like a mail train in the old west—there’s a bag on an arm hanging out
    u're probably working with someone who is very new or very eager to get clients.

    But sometimes fees are all over the map. You can pay as little as $150 for a decent web design (if you know where to look and how to work with the designer). Or you can pay over fifty thousand dollars -- sometimes well into six figures -- for a huge flashy corporate website.

    (2) Will a portfolio of low-end projects create credibility among high-end clients?

    You've probably heard this advice: "As a new business, your challenge is to build a portfolio. That's more important than charging a high price."

    True.

    But sometimes you'll find yourself creating projects that will brand you as a low-end service professional. For example: Low-end web design clients want simple, fast, easy-to-navigate websites. In the web business, low-end does not always mean low income. Some entrepreneurs who earn in the high 6 figures (or even 7 figures) have websites that look like their kids put them together for a middle school assignment. They know what appeals to their markets.

    A portfolio of low-end design assignments won't look impressive to a client who's ready to pay premium dollars for a bells and whistles, flash and splash website.

    In theory, you can delight your client by providing a product that's worth ten times what they paid. But that's like offering steak tartare to folks who come to McDonald's seeking Whoppers with cheese.

    You'll invest a lot in materials and labor. And your client will probably hate it.

    (3) Are you attracting testimonials from clients whose names will attract high-end clients?

    Working on a project for a Fortune 1000 company will get you a testimonial you can

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