Actual for You - Business

Who Comes First - The Customer or Employee?
The commonly held view that the customer comes first is worth a close look. Think about the last time you received less than satisfactory customer service. What caused it? Probably an employee! Either directly, bad manners and a "don't care" attitude, or by not addressing your needs - "sorry, I can't handle that order, you'll have to call another number".While most of our focus is rightly on customer needs, it may be useful to first stand back and look at the needs of the employees se

it comes to not helping you solve your problems. I recently asked a hotel employee to help me with my luggage. He told me to hold on and

Tips for Brightening Up a Bland Workspace
Whether you're in a spacious corner office or a cramped cubicle, sometimes a workspace can seem bland and uninspiring. From a neutral palette to cookie-cutter furniture, many offices -- particularly those not open to the public or to clients -- are designed for function over form.The good news is that there are easy ways to brighten any office space. With a few simple touches, you can create a better environment in which to spend your 9 to 5.- Color can play an important role

Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Then you finally get someone on the phone, only to be told, “I can’t actually help you; I’m just paid to apologize, and I’m really sorry about that.”

Being frustrated by a lack of customer service is nothing new. It just seems that in the last few years, companies have become more innovative when it comes to not helping you solve your problems. I recently asked a hotel employee to help me with my luggage. He told me to hold on and h

Customer Rights And Making A Complaint
Having taught business management, marketing and customer service for many years I decided to write a short article the rights of the customer and how a dissatisfied customer should go about making a complaint. To read more articles about problem solving please visit our website at ITS Tutorial School – “A guide to problem solving”A customer has the following rights.• To find out information about a product • To choose a product • To buy a product • To get value

u are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Then you finally get someone on the phone, only to be told, “I can’t actually help you; I’m just paid to apologize, and I’m really sorry about that.”

Become a Hotel Manager - The Smart Way
Meet George Glover. Practical, quirky, intelligent, down to earth and last but not least, chairman/CEO of BayStar Hotels, a company that develops, acquires, operates and sells hotels in the United States.In his over 30 years of experience, Glover has worked in several facets of the hotel industry, and has had jobs as a bellhop, desk agent, front office manager, assistant manager, food and beverage director, general manager, regional director of operations and finally, his current posi

one on the phone, only to be told, “I can’t actually help you; I’m just paid to apologize, and I’m really sorry about that.”

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor. As I drove up to the place a man driving an SUV made by Lexus, nice too, cut me off stealing my parking spot? He parked crooked and blocked part of the stall I wanted and part of the handicap stall, next to it.Everyone thought he was rich? The customers and employees of the shop, I could

ustrated by a lack of customer service is nothing new. It just seems that in the last few years, companies have become more innovative when it comes to not helping you solve your problems. I recently asked a hotel employee to help me with my luggage. He told me to hold on and

The Freight Forwarding Industry Cleans Up Its Act
A freight forwarding best practice charter will be signed in Paris this June committing the signatories to sustainable logistics methods. This is part of the new freight forwarding programme that Paris has been developing over the last five years. The city wants to develop its logistics services and use cleaner ways of transporting freight.The underlying aim of the programme is to both improve the environmental impact of freight forwarding whilst at the same time

it comes to not helping you solve your problems. I recently asked a hotel employee to help me with my luggage. He told me to hold on and he would have someone look into it. I thought, “Hey, you’re someone—why can’t you look into it?” I realize that we are as busy as we have ever been, and that many younger people were not brought up in the traditional culture of customer service. But none of these excuses will protect your business in today’s challenging economy, where customers are questioning value even with companies they have known for years.

Maybe it’s time to get back to basics and make service a real priority. Sure, plenty of companies claim to offer great customer care.

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New Hampshire's favorable tax climate has become a magnet to businesses deciding to move to New Hampshire from other states.

Adding value to your site, service, or product is one of the most over looked and under rated strategies for improving your internet business.

If your business is on a roll but you still feel something is lacking in creating your brand image then Advertising Specialty products are there to rescue you. Whether you want to imprint your company logo on mugs, caps or golf bags, Advertising Specialty Companies have all the solutions. Nowadays there are many companies in the market that provide a wide range of these products, and at a very reasonable and competitive price. It has been noticed that there has been a significant increase in the number of companies joining the bandwagon to provide these products.

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