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Actual for You - Finding Out Why a Potential Customer is Calling On You
Even though senior year is just beginning, it may be the best time to spend a few hours here and there preparing for the road ahead. The rude awakening brought on by the real world won’t
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For those of you who are involved in the medical billing industry and don't know what barcoding has to do with your job, hopefully, this installment on barcoding will give you just enough
In most cases, the caller has been told something about you and your product or service. It is your job to find out exactly what they are calling about without asking that question directly. Most businesses have a number of products or services that they offer. Talking about all of your products and services to the caller may be a waste of time, if they have only one particular interest they are inquiring about. How can you find out why they are specifically calling?
Here is a question you can ask that will give you a clear indication of what product a caller is interested in, or what problem a caller wants you to solve with your service.
"What
As 2005 starts to slowly fade in our rear view mirror, I get excited about thinking what we will see ahead of us in the areas of workplace trends. After reading numerous articles, attend
Here is a question you can ask that will give you a clear indication of what product a caller is interested in, or what problem a caller wants you to solve with your service.
"Wha
It's been a difficult year for the label manufacturer. Price pressure has increased and margins have been under steady pressure. The consumer wants a bargain and labellers are under p
Here is a question you can ask that will give you a clear indication of what product a caller is interested in, or what problem a caller wants you to solve with your service.
"Wha
There has been a lot of hullabaloo recently about the problems facing Australia in retaining talented workers and the subsequent pressure placed on those remaining behind in the workplace
Here is a question you can ask that will give you a clear indication of what product a caller is interested in, or what problem a caller wants you to solve with your service.
"Wha
In homicide parlance, the first 48 hours of an investigation are crucial. If something positive is to be found, or the case resolved, it is likely that it will happen before 48 hours have
"What was it about the brochure (or business card, ad, promotional material, etc.) that attracted your attention?" or "What was it that Betty (the person who referred you to the caller) said that made you decide to call?"
The person's answer to this question will reveal what their problem or need is. Your job here is to listen. Listen 80% of the time and ask good questions the other 20% of the time.
Once you have heard why the person is calling, you can then direct your attention to solving their problem. This will maximize your time with them and increase you chances of a successful sale.
Practice this with a colleague
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How To Find The Job You'll Like
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