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Actual for You - CRM = Customer's (don't) Really Matter
But No One Else Is Doing It!
No one else is doing it? Great! In business, sometimes we have to do things differently than everyone else in order to succeed or excel.A friend of mine, many years ago, worked in an office where there were dozens of typists typing on manual typewriters. One day, they were all informed that they would have to learn to type on electric typewriters – NOW – because every manual was about to be replaced by an electric typewriter. No one else was doing that, and those typewriters were probably an expensive investment. Eventually, though, the office needed fewer typists, which saved them money. And the typists all learned to type even faster on electric typewriters than they had on manual ones. Other companies were not doing this, but this company decided to be one of the first.In a company where I worked – again quite a few years ago – there was a graphics department where import
all good technology, it hasn't actually brought No one else is doing it? Great! In business, sometimes we have to do things differently than everyone else in order to succeed or excel.A friend of mine, many years ago, worked in an office where there were dozens of typists typing on manual typewriters. One day, they were all informed that they would have to learn to type on electric typewriters – NOW – because every manual was about to be replaced by an electric typewriter. No one else was doing that, and those typewriters were probably an expensive investment. Eventually, though, the office needed fewer typists, which saved them money. And the typists all learned to type even faster on electric typewriters than they had on manual ones. Other companies were not doing this, but this company decided to be one of the first.In a company where I worked – again quite a few years ago – there was a graphics department where import
Customer Service - Secrets of the Professionals
Customer service secrets of the professionals, which you can easily adapt and apply for yourself, center on a passionate desire to measure, control and improve your team's performance.These suggestions will get you started. As you begin, consider what you can measure, you can control and what you control you can improve the operation of and, what you improve will reduce operating costs and lift profits.Staff Performance MeasurementStaff performance measurement calls for you to commence collecting, analyzing, and using data on the work output of each staff member. Have team meetings to involve staff in decision on what your KPI's (Key Performance Indicators) are to be.Work out the team performance gaps, where actual performance levels are below industry best practice. Put in place strategies to reduce the gaps.Multi Skill Staff with
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.Customer service secrets of the professionals, which you can easily adapt and apply for yourself, center on a passionate desire to measure, control and improve your team's performance.These suggestions will get you started. As you begin, consider what you can measure, you can control and what you control you can improve the operation of and, what you improve will reduce operating costs and lift profits.Staff Performance MeasurementStaff performance measurement calls for you to commence collecting, analyzing, and using data on the work output of each staff member. Have team meetings to involve staff in decision on what your KPI's (Key Performance Indicators) are to be.Work out the team performance gaps, where actual performance levels are below industry best practice. Put in place strategies to reduce the gaps.Multi Skill Staff with
But as with all good technology, it hasn't actually brought t
Status - Cross Cultural Differences
Status exists in all societies but varies in fundamental ways. Cross cultural differences in they way in which we perceive status, gain status and react to status differ from culture to culture.In this article we examine the cross cultural differences with relation to status and analyse how they manifest in certain areas in the workplace. For the sake of simplicity we identify two types of status; ‘ascribed-status’ and ‘achieved-status’.Ascribed-status:Ascribed-status refers to those cultures that base status upon external qualities such as age, wealth, education or gender. If one has the right external characteristics, status is ascribed to them. In such cultures there is little room for others to gain status through actions and achievements.Achieved-status:Achieved-status, as its title suggests, is earned. Internal qualities are valued more than external ones
ir clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.Status exists in all societies but varies in fundamental ways. Cross cultural differences in they way in which we perceive status, gain status and react to status differ from culture to culture.In this article we examine the cross cultural differences with relation to status and analyse how they manifest in certain areas in the workplace. For the sake of simplicity we identify two types of status; ‘ascribed-status’ and ‘achieved-status’.Ascribed-status:Ascribed-status refers to those cultures that base status upon external qualities such as age, wealth, education or gender. If one has the right external characteristics, status is ascribed to them. In such cultures there is little room for others to gain status through actions and achievements.Achieved-status:Achieved-status, as its title suggests, is earned. Internal qualities are valued more than external ones
But as with all good technology, it hasn't actually brought
Manufacturing Business for Sale
Are you thinking of establishing your own profitable business venture? If you are, then you might want to consider buying an already-established business rather than starting from scratch. Buying a business is a very important investment decision, so you should definitely spend time and effort in choosing what kind of business you want to invest in. You will find that there is an array of business opportunities you can choose from: start-ups, franchises, home-based businesses, manufacturing businesses and a lot more.One of the most promising business opportunities you can go into is a manufacturing business. Buying an established manufacturing business has both advantages and disadvantages. The most important advantage is that most of the work has already been laid out for you. A business plan or formula is already in place and you already have a market. However, there are also some disad
client wants and needs, give it to them, and get them to be your client for life.Are you thinking of establishing your own profitable business venture? If you are, then you might want to consider buying an already-established business rather than starting from scratch. Buying a business is a very important investment decision, so you should definitely spend time and effort in choosing what kind of business you want to invest in. You will find that there is an array of business opportunities you can choose from: start-ups, franchises, home-based businesses, manufacturing businesses and a lot more.One of the most promising business opportunities you can go into is a manufacturing business. Buying an established manufacturing business has both advantages and disadvantages. The most important advantage is that most of the work has already been laid out for you. A business plan or formula is already in place and you already have a market. However, there are also some disad
But as with all good technology, it hasn't actually brought
Branding a New Service in an Existing Small Business; Case Study
If you run a small business and you have a community following of sorts you have to be careful not to dilute your message by over marketing peripheral services. Yet at the same time if your existing customers desire a similar service, which you can offer and make a good profit at well then you might be considered a fool for not offering it right? Assuming of course you have the employees to do it and can manage it without too much additional upfront capital or training costs.Now then let us consider the similar service businesses of Auto Detailing, Car Washing and Mobile Oil Changes for Corporate clientele at office buildings. You see it is difficult to establish these businesses in the first place and building a solid steady route is not easy either. However, having been in the sector for 27-years and having franchised in 23-states, it can be done. Also getting into the larger companies
them to be your client for life.If you run a small business and you have a community following of sorts you have to be careful not to dilute your message by over marketing peripheral services. Yet at the same time if your existing customers desire a similar service, which you can offer and make a good profit at well then you might be considered a fool for not offering it right? Assuming of course you have the employees to do it and can manage it without too much additional upfront capital or training costs.Now then let us consider the similar service businesses of Auto Detailing, Car Washing and Mobile Oil Changes for Corporate clientele at office buildings. You see it is difficult to establish these businesses in the first place and building a solid steady route is not easy either. However, having been in the sector for 27-years and having franchised in 23-states, it can be done. Also getting into the larger companies
But as with all good technology, it hasn't actually brought
Do You Have a Disaster/Recovery Plan?
Do You Have a Disaster/Recovery Plan?With the recent onslaught of ice storms and flooding happening all over the US and Canada, as well as the hurricanes that ripped through Florida and the south earlier this year, many people are finding themselves faced with tremendous losses regarding both their homes and their offices. Most people have some type of homeowner's and business insurance to help rebuild and replace personal and business items, but what about your business records and critical files? If your office was destroyed today, would you be able to continue serving your clients and running your business, or would your business come to a complete halt? If you were sick or incapacitated, would anyone else know where to find important files on your computer? Is everything documented so someone could fill in for you until you were able to resume working?Terence Kierans, Principa
all good technology, it hasn't actually brought the sales teams, marketing departments, R&D, or customer service departments any closer to the customer at all! Technology is a poor subsitute for the human voice and social interaction.Do You Have a Disaster/Recovery Plan?With the recent onslaught of ice storms and flooding happening all over the US and Canada, as well as the hurricanes that ripped through Florida and the south earlier this year, many people are finding themselves faced with tremendous losses regarding both their homes and their offices. Most people have some type of homeowner's and business insurance to help rebuild and replace personal and business items, but what about your business records and critical files? If your office was destroyed today, would you be able to continue serving your clients and running your business, or would your business come to a complete halt? If you were sick or incapacitated, would anyone else know where to find important files on your computer? Is everything documented so someone could fill in for you until you were able to resume working?Terence Kierans, Principa
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