Actual for You
#1 in Business Subscribe Email Print

You are here: Home > Business > Customer Service > Dealing with People - Words to Avoid

Tags

  • honest
  • business
  • example instead
  • however choosing
  • anything about

  • Links

  • 5 Common Myths About Women Which Can Destroy Your Success
  • Driving In Austria Could Enhance Your Holiday Experience
  • Grants for Business Development May Solve Your Funding Problems
  • Actual for You - Dealing with People - Words to Avoid

    Overview of Pharmaceutical Sales Jobs
    Prescription DrugsPharmaceutical sales jobs can be divided into a few different sectors. The most important sector will be prescription drugs where most of the action will be. This is by far where the majority of pharmaceutical sales reps work in with the main target cust
    son I'm unable to help you is……"

    At the end of the day the answer to a customer or one of your staff could be -"no"- however, choosing your words more carefully will have a more positive affect on how he or she reacts and ultimately responds to you.

    "Sorry" is one of the words to avoid because it is so overused and it's lost its value. Think of the nu

    Crafting Your Company's Image By A Professional Logo
    'The contents of a book can be easily assessed by its cover.' Similarly, the logo of a company or any enterprise mirrors its quality of service offered. The logos that feature on the pages are responsible in alluring the browsers. Herein lies the importance of logos.A logo incorpo
    You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.

    There are certain "trigger" words that cause people to become more difficult especially in emotionally charged situations and they should be avoided. These include:

    * Have to - as in - "You'll have to speak to the sales department yourself"

    *I can't or you can't - as in - "I can't do anything about that" or "You can't do that"

    *I'll try - as in - "I'll try and speak to finance department today"

    *But - as in - "I agree with what you're saying but…….."

    *Sorry - as in - "I'm sorry 'bout that"

    "What DO I say I hear you cry?"

    Instead of the words "Have to" which are very controlling type words, why not try - "Are you willing to…" or just a straight - "Will you…."

    Can't, can be replaced with - "I'm unable to because…."

    "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do"

    "But" is a word that contradicts what was said before it, replace it with - "And" or "However" (which is a soft 'but')

    Instead of saying "but" you could leave it out altogether. For example; instead of - "I agree with what you're saying but I can't help you" use - "I agree with what you're saying. The reason I'm unable to help you is……"

    At the end of the day the answer to a customer or one of your staff could be -"no"- however, choosing your words more carefully will have a more positive affect on how he or she reacts and ultimately responds to you.

    "Sorry" is one of the words to avoid because it is so overused and it's lost its value. Think of the num

    Calling All Event and Meeting Planners: Success and Productivity Tips from the Business Coach
    If you don’t effectively handle the multiple demands of your every day life as an event or meeting planner, your customers will know! Your coworkers, industry peers, suppliers, and customers can, and will, hold you accountable for how you spend your time and do your work.How effec
    avoided. These include:

    * Have to - as in - "You'll have to speak to the sales department yourself"

    *I can't or you can't - as in - "I can't do anything about that" or "You can't do that"

    *I'll try - as in - "I'll try and speak to finance department today"

    *But - as in - "I agree with what you're saying but…….."

    *Sorry - as in - "I'm sorry 'bout that"

    "What DO I say I hear you cry?"

    Instead of the words "Have to" which are very controlling type words, why not try - "Are you willing to…" or just a straight - "Will you…."

    Can't, can be replaced with - "I'm unable to because…."

    "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do"

    "But" is a word that contradicts what was said before it, replace it with - "And" or "However" (which is a soft 'but')

    Instead of saying "but" you could leave it out altogether. For example; instead of - "I agree with what you're saying but I can't help you" use - "I agree with what you're saying. The reason I'm unable to help you is……"

    At the end of the day the answer to a customer or one of your staff could be -"no"- however, choosing your words more carefully will have a more positive affect on how he or she reacts and ultimately responds to you.

    "Sorry" is one of the words to avoid because it is so overused and it's lost its value. Think of the nu

    Bodyguard Training
    There are many aspects involved in Bodyguard Training and most countries now require a Bodyguard to hold a Bodyguard Certificate.A Bodyguard certificate is often a short 8 to 10 week course, where a person learns first aid, self defence training and knowledge of the industry.<
    orry 'bout that"

    "What DO I say I hear you cry?"

    Instead of the words "Have to" which are very controlling type words, why not try - "Are you willing to…" or just a straight - "Will you…."

    Can't, can be replaced with - "I'm unable to because…."

    "I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do"

    "But" is a word that contradicts what was said before it, replace it with - "And" or "However" (which is a soft 'but')

    Instead of saying "but" you could leave it out altogether. For example; instead of - "I agree with what you're saying but I can't help you" use - "I agree with what you're saying. The reason I'm unable to help you is……"

    At the end of the day the answer to a customer or one of your staff could be -"no"- however, choosing your words more carefully will have a more positive affect on how he or she reacts and ultimately responds to you.

    "Sorry" is one of the words to avoid because it is so overused and it's lost its value. Think of the nu

    The Key For Approval: Business Credit Reports
    With this tool, lenders determine the company’s creditworthiness regardless of the credit score of the owner or owners. Moreover, this is an excellent tool for business owners to help them decide whom to associate with when undertaking business projects. When selecting clients that will
    t I can do" or "This is what I'm unable to do"

    "But" is a word that contradicts what was said before it, replace it with - "And" or "However" (which is a soft 'but')

    Instead of saying "but" you could leave it out altogether. For example; instead of - "I agree with what you're saying but I can't help you" use - "I agree with what you're saying. The reason I'm unable to help you is……"

    At the end of the day the answer to a customer or one of your staff could be -"no"- however, choosing your words more carefully will have a more positive affect on how he or she reacts and ultimately responds to you.

    "Sorry" is one of the words to avoid because it is so overused and it's lost its value. Think of the nu

    Intuition: The Secret To Your Career Success
    For far too long, we moderns have relied on our analytical/logical brain to make important life decisions. It is my belief that our imaginative/creative brain holds the key to better, smarter and more soulful decisions. This is because the right side of the brain, which loves creativit
    son I'm unable to help you is……"

    At the end of the day the answer to a customer or one of your staff could be -"no"- however, choosing your words more carefully will have a more positive affect on how he or she reacts and ultimately responds to you.

    "Sorry" is one of the words to avoid because it is so overused and it's lost its value. Think of the number of times you've complained or commented about something and you hear - "Sorry 'bout that." If you're going to use the "sorry" word then you need to use it as part of a whole sentence - "I'm sorry you've been receiving so many complaints Mary."

    Sometimes it's appropriate to use the word 'apologise' instead of 'sorry.' "I apologise for not getting you that information sooner."

    For smoother interactions, take care with the words you use.

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.actual4u.com/article/15786/actual4u-Dealing-with-People--Words-to-Avoid.html">Dealing with People - Words to Avoid</a>

    BB link (for phorums):
    [url=http://www.actual4u.com/article/15786/actual4u-Dealing-with-People--Words-to-Avoid.html]Dealing with People - Words to Avoid[/url]

    Related Articles:

    Designers Help Market Commercial Real Estate

    Designing Promotional Product Strategies That Work

    How Creative Branding can Help Boring Businesses

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com