Actual for You - Business

Dork Or Diva? What Not To Wear To Your Next Job Interview
This is it the big day. Are you all set for the big time? We’re going prime time with the interview you have worked so hard to get. You have done all of your homework on the company. You have practiced answering those all important questions. You feel good and think ready to go. But, are you? Have you covered all of the bases? What about the personal grooming aspects of the job hunt?Do you know what turns off prospective interviewers? I know some of this stuff might seem obvious to some of you but . . . dah. The little things add up too.I'm sure your mother and your teachers told you that nea

bit of effort to get it. First, send me an email with your question or complaint, and explain why it would be easier to talk to me on the phone about it. Give me your number and I'll call you. If you're afraid to give me your number, ask me for mine and I'll probably give it to you, if you don't sound like a crazy person. You can also talk to me on AOL Instant Messenger, which is a free download with only a little bit of adware/spywa

Attitude of Service
When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.It has recently come to mind that the attitude of service is not something you put on and take off when at work. It is something you carry with you throughout each day. Someone who truly has the attitude of service will always serve other people, no matter what the circumstances.Let’s take a look at a few of the more obvious ways of observing an attitude of service.Have you ever had

Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of success, for a lot of big companies.

Let's turn to the Internet. I find that the vast majority of companies selling things on the Net can't be contacted at all. Not presale, postsale, or anywhere in between. The only time they talk to you is if you get really angry and start complaining. Everyone else is apparently seen by customer service, but ignored.

Even if you're using an autoresponder to handle 99% of your customers automatically, the least you can do is try to personalize the messages based on whatever meager information they've given you. While I'm at it, what's wrong with allowing people to contact you on the phone if they're getting frustrated? Does this increase or decrease the chances that a person will develop a vendetta against you and your company? I think the answer is obvious.

Most Internet companies simply do not offer personalized service. It might sound like a contradiction, but I believe in both automation and service. Some people want to call someone on the phone before they sign up for anything online. Customers beware: The biggest, most respectable companies on the Internet are even harder to talk to than your phone company. Small scam-based companies are extremely likely to have a toll-free number.

Sole proprietors like me don't want to get phone calls all the time, so I don't show you my phone number. Of course I have a phone number that you can call, but you have to commit a little bit of effort to get it. First, send me an email with your question or complaint, and explain why it would be easier to talk to me on the phone about it. Give me your number and I'll call you. If you're afraid to give me your number, ask me for mine and I'll probably give it to you, if you don't sound like a crazy person. You can also talk to me on AOL Instant Messenger, which is a free download with only a little bit of adware/spywar

Increase Your Profits by Switching to Daytime Cleaning
Traditionally, janitorial staffs clean buildings after business hours. But some businesses are realizing a substantial cost savings by allowing cleaning staff to work during daytime hours. Daytime cleaning may require the purchase of quieter vacuums and other specialized equipment; however, the minor up-front investment that is needed can lead to huge paybacks for your cleaning company!Daytime cleaning may not be suitable for all of your buildings. However, it is worth looking at the advantages of daytime cleaning to see if it is suitable for any of the locations that your business is responsible to

be contacted at all. Not presale, postsale, or anywhere in between. The only time they talk to you is if you get really angry and start complaining. Everyone else is apparently seen by customer service, but ignored.

Success Blind Spots: Get Out of Your Own Way
Why is it that some people appear to achieve exactly what they want in their careers and life almost effortlessly? While others are stuck?As an Executive Coach, I hear loads of "external" reasons from my clients about what blocks them from the success they seek--an unsupportive relationship with the boss, constant reorganizations, dried up career paths, lousy market conditions, discrimination and so on. Clearly, all of these justifications and more are valid. But, you've heard it before, and it's true: 99.9% of what keeps any one of us from being all that we can be is an inside job. In other word

what's wrong with allowing people to contact you on the phone if they're getting frustrated? Does this increase or decrease the chances that a person will develop a vendetta against you and your company? I think the answer is obvious.

How to Sell A Business: Working With Your Attorney and CPA
When selling your own business, it is critical that you understand the points in the deal process when your attorney and CPA should get involved. The first point to make is that both of these parties must be involved in your selling process. You should think of them as a part of your “Exit Strategy Team.”Your CPAYour primary goal with your CPA is to minimize the tax impact of your sale. Small changes in deal structure can make large differences in your after-tax cash from the sale, or be the difference in whether or not a deal gets done at all. A seller can save lite

before they sign up for anything online. Customers beware: The biggest, most respectable companies on the Internet are even harder to talk to than your phone company. Small scam-based companies are extremely likely to have a toll-free number.

Speak Up: Your Job Is At Stake!
How good are you at standing up for yourself?Do you run the other way when done an injustice or when someone steps on your proverbial toes?How do you react?Now’s the time to speak up and stand your ground! If you’ve never done this, you need to master this skill.How many of you watched the “The Apprentice?” While the show is not the ultimate mirror of corporate life or a guide on how to be promoted, my clients have cited specific show episodes to highlight weaknesses they’d like to improve.In the “Apprentice” episode during which Jessie was fired, she remained sil

I mentioned that you can make autoresponder messages personal; In fact, personal enough that some people think you're sitting there typing them in and hitting the "send" button. This can only be done by acquiring extra information from the customer. The type of information depends on what your mailing list is about. In the case of my mailing list, this information mainly involves Internet, business, and general computer experience.

If you're currently on my mailing list and don't remember giving me this information, perhaps I obtained it subtly or just haven't asked you for it yet. I know it might sound scammy, but this truly is the best way to take care of the needs of the customer with the limited amount of time available to a small Internet business.

Let's think about it from another angle. My phone company is making tons of money from me, and It takes me an hour to get on the phone with them. They have a nice Web site to take care of most of my concerns, so they don't have to hire as many customer service reps. This is a win/win for everyone, except that this same phone company fires so many reps that my phone experience returns to normal, i.e. unacceptable.

Compare this to someone like me. I work alone, and I don't have a long queue of phone calls at any given moment. I get a lot of emails, most of which are spam, but I know how to handle that. When I get an email from someone who is actually interested in Online Honesty, I'm pretty excited, and I make it my #1 priority to solve whatever problem this person has, even if they're not remotely interested in

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The maze of legalities surrounding a business are sometimes difficult to pin down - so what exactly do you need to know, and how do the regulations impact you and your workplace?

Permanent jobs might seem very attractive at first. But there are personal costs to having a permanent job, despite the rewards, and the biggest one is in the gradually loss of self-belief and self-esteem.

Since the internet has become such a large part of our lives, it is becoming more important to know everything about computers and the web. Unfortunately, if you are computer illiterate, the future does not look good for you. Computer training has become a necessity in the workplace, especially in internet related fields. Luckily, there are tips on how to further your career with the right software training.

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