Tags |
|
|
Links |
|
|
Actual for You - Put Your Angry Customer at Ease
If you are graduating high school or thinking about going back to school for a degree in graphic design, you may be wondering if there is any advantage in doing so. You may already be an accomplished artist or designer and think you have the right skills to go out and find a great job. Why bother with an advanced degree when you could be exploring employment opportunities without
My reaction to this type of body language was to reach out my hand to them as an offering of peace. I did this before they had an opportunity to start venting their anger. I wo
Recently I was at the big rodeo and I noticed on the back of the pooper scoopers that are used after the bull rides, as sometimes there is shall we say droppings from the big bull on the ground someone has to come out and scoop it up. Did you know that the pooper scooper cruise are actually in the arena 20 to 50 times longer than the bull rider?So being on the back of the
However, this responsibility, like so many others we must face on a daily basis, just comes with the territory.
Customers become angry for all sorts of reasons. Some are legitimate reasons. Some are not. In any event it is our job to defuse the situation. Here are a few tips on how you can calm your customer down and put them at ease.
1. Give them your hand to shake
When I was in the banking industry, I worked many years as a branch manager. A customer’s body language would speak volumes as they approached my office. This body language allowed me to prepare for what was to come.
It is not difficult to tell when someone is angry. Their face scrunches. Their lips tighten, and their brow wrinkles. They walk quickly with a purpose in their step, and you know they mean business.
My reaction to this type of body language was to reach out my hand to them as an offering of peace. I did this before they had an opportunity to start venting their anger. I wo
Nobody knows why dinosaurs died off, but there are many intriguing theories.Dead dinosaur hypotheses parallel the excuses owners use when their businesses fail.Reason 1. An asteroid or volcano caused a fatal disaster. This absolves dinosaurs or businesses from any blame, since extinction was due simply to being a pathetic "victim of circumstances."Howev
Customers become angry for all sorts of reasons. Some are legitimate reasons. Some are not. In any event it is our job to defuse the situation. Here are a few tips on how you can calm your customer down and put them at ease.
1. Give them your hand to shake
When I was in the banking industry, I worked many years as a branch manager. A customer’s body language would speak volumes as they approached my office. This body language allowed me to prepare for what was to come.
It is not difficult to tell when someone is angry. Their face scrunches. Their lips tighten, and their brow wrinkles. They walk quickly with a purpose in their step, and you know they mean business.
My reaction to this type of body language was to reach out my hand to them as an offering of peace. I did this before they had an opportunity to start venting their anger. I wo
Matching and MirroringNeuro-linguistic programs teach you a lot about the psychology of selling and it’s worth your while reading a book on this subject, or studying a tape. Matching and mirroring is one concept I believe you should adopt in a sales process. First of all, if you have several staff, try to use the salesperson that is closest to the customer’s age (and somet
1. Give them your hand to shake
When I was in the banking industry, I worked many years as a branch manager. A customer’s body language would speak volumes as they approached my office. This body language allowed me to prepare for what was to come.
It is not difficult to tell when someone is angry. Their face scrunches. Their lips tighten, and their brow wrinkles. They walk quickly with a purpose in their step, and you know they mean business.
My reaction to this type of body language was to reach out my hand to them as an offering of peace. I did this before they had an opportunity to start venting their anger. I wo
As the name of our website suggests we help you in managing your finances when you think it is time that you had a baby but are worried about the cost and responsibility of a new life on your shoulders and pockets.Expecting a baby soon? Worried how you’ll be able to manage in the limited finances after it’s born? Worried about your child’s higher education? Well, we have t
It is not difficult to tell when someone is angry. Their face scrunches. Their lips tighten, and their brow wrinkles. They walk quickly with a purpose in their step, and you know they mean business.
My reaction to this type of body language was to reach out my hand to them as an offering of peace. I did this before they had an opportunity to start venting their anger. I wo
Early in a worker's career, he or she normally moves among jobs fairly regularly, picking up new experience and technologies and figuring out what she enjoys doing. Think of this as the "dating" stage, when every job brings exciting new possibilities and challenges and it's always worth looking to see what's over the next hill.But in the middle of her career, the job-hoppi
My reaction to this type of body language was to reach out my hand to them as an offering of peace. I did this before they had an opportunity to start venting their anger. I would then calmly introduce myself and ask how I could be of help to them.
This technique will catch your customer off guard, and your acts of professionalism and sincerity will ease the tension and put the rationale back into your customers thought process.
This technique is by far the best way to begin any conversation that has the potential to be blown out of proportion.
2. Apologize to your customer
Once you have your customer seated and have allowed for them to vent, the first thing you want to do is apologize on behalf of your company for the way they have made them feel, or for the inconvenience they have been put through.
It really doesn’t matter if your customer is right or wrong, by apologizing to your customer you are being empathetic to their situation. This gives the customer the feeling that you are on their side.
Remember, when a customer has an issue, what they want
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.actual4u.com/article/15680/actual4u-Put-Your-Angry-Customer-at-Ease.html">Put Your Angry Customer at Ease</a>
BB link (for phorums):
[url=http://www.actual4u.com/article/15680/actual4u-Put-Your-Angry-Customer-at-Ease.html]Put Your Angry Customer at Ease[/url]
Related Articles:
U.S Companies Must Quickly Register Their Brand Name
Telecommuting Job Idea: Legal Document Coder
Edge Out the Competition: The 7 Keys to Service Excellence
Bookmark it:
|