Tags |
|
|
Links |
|
|
Actual for You - Five Essentials of Customer Service for Web Hosts
I wasn't sure what to think when my husband called to tell me he got a new job. I guess I had really gotten used to the fact that his current job from home would mean that he was always here when I needed him. Now everything has changed.I start to think about things like picking the kids up from school, or doing the shopping with the 4 of them in tow instead of having him here to watch most or all of them.The money is great. Our income has just tripled. But in the long run wi
Under the pressure of trying to solve everyone's problems, it's tempting to rush through a support call. Resist this at all costs. Your customer will realize that you are giving them the short shrift and fell less than valued. Remember - if you don't value your customer, someone else will readily do so. You have
When considering a job offer, how can you be sure that you’re joining a good company and not a bad company?The worst career decision I made early in my career was leaving one job that wasn’t really going anywhere (it was a good company but the job was boring) to a bad company where the job ended up being worse than the one I’d left.I should have trusted my gut and listened to what it was telling me.I ended up leaving this company after 8 weeks and shortly thereafter, I
In this article, I will offer 5 essentials for success. These are not all that is involved, but id you master these five fundamentals, you'll be well on your way to success.
1. Like Your Customers and Help Them To Like You
Before anything else, you really have to like people. If you are strictly a tech head, and hate dealing with people, you have a real problem on your hands. You may assume that you can fake it, but your dislike for people will eventually show through. If you don't like people, consider hiring someone who does.
One of the secrets of business is that people don't usually do business with the best person for the job - people do business with people they like.
With that in mind, remember to be a likeable person as well. Be polite, be upbeat, be positive. Take an interest in your customers. Ask how their day is going.
2. Listen
Always take a little time to listen to what your customer is telling you. Let them finish speaking before you jump in with a solution. If they need to vent their frustration, lend a willing ear. Ask a probing question or two.
If your customer is telling you how to improve your business, take it to heart. Big companies pay a lot of money for market research. A disgruntled customer on the other end of the phone will provide that for free.
Under the pressure of trying to solve everyone's problems, it's tempting to rush through a support call. Resist this at all costs. Your customer will realize that you are giving them the short shrift and fell less than valued. Remember - if you don't value your customer, someone else will readily do so. You have
News reports this week contained good and bad news for certain people in the technology, business, economy, trade, and entertainment industries or sectors around the world.First, the technology industry is reported to be booming.A proof of the flourishing technology industry is the 3GSM World Congress held in Barcelona and participated by three biggest cellular phone technology firms in the world - Nokia, Sony Ericsson, and Motorola. These companies presented their latest pro
1. Like Your Customers and Help Them To Like You
Before anything else, you really have to like people. If you are strictly a tech head, and hate dealing with people, you have a real problem on your hands. You may assume that you can fake it, but your dislike for people will eventually show through. If you don't like people, consider hiring someone who does.
One of the secrets of business is that people don't usually do business with the best person for the job - people do business with people they like.
With that in mind, remember to be a likeable person as well. Be polite, be upbeat, be positive. Take an interest in your customers. Ask how their day is going.
2. Listen
Always take a little time to listen to what your customer is telling you. Let them finish speaking before you jump in with a solution. If they need to vent their frustration, lend a willing ear. Ask a probing question or two.
If your customer is telling you how to improve your business, take it to heart. Big companies pay a lot of money for market research. A disgruntled customer on the other end of the phone will provide that for free.
Under the pressure of trying to solve everyone's problems, it's tempting to rush through a support call. Resist this at all costs. Your customer will realize that you are giving them the short shrift and fell less than valued. Remember - if you don't value your customer, someone else will readily do so. You have
Lately, private label products have made a tremendous impact on the U.S. market, affecting almost everyone, from producers to retailers to consumers. Private label products are products whose name or brand solely belongs to a specific retailer (e.g. Wal-Mart and Marks & Spencer). Let’s say that you’re in a grocery store. At first you see all those gourmet sandwiches with brands that have long been familiar to you. Then you go to Marks & Spencer and lo and behold, now they’re selling the sa
One of the secrets of business is that people don't usually do business with the best person for the job - people do business with people they like.
With that in mind, remember to be a likeable person as well. Be polite, be upbeat, be positive. Take an interest in your customers. Ask how their day is going.
2. Listen
Always take a little time to listen to what your customer is telling you. Let them finish speaking before you jump in with a solution. If they need to vent their frustration, lend a willing ear. Ask a probing question or two.
If your customer is telling you how to improve your business, take it to heart. Big companies pay a lot of money for market research. A disgruntled customer on the other end of the phone will provide that for free.
Under the pressure of trying to solve everyone's problems, it's tempting to rush through a support call. Resist this at all costs. Your customer will realize that you are giving them the short shrift and fell less than valued. Remember - if you don't value your customer, someone else will readily do so. You have
Thinking about changing payroll services? Smaller payroll companies often charge substantially less than their larger, nationally recognized counterparts. The main reason for this discrepency is that the smaller companies do not have the overhead of the larger companies, so they can pass the savings along to clients.If decide you want to change from a big-name provider to a smaller payroll firm, or if you are starting a business and need payroll services, remember that smaller payro
2. Listen
Always take a little time to listen to what your customer is telling you. Let them finish speaking before you jump in with a solution. If they need to vent their frustration, lend a willing ear. Ask a probing question or two.
If your customer is telling you how to improve your business, take it to heart. Big companies pay a lot of money for market research. A disgruntled customer on the other end of the phone will provide that for free.
Under the pressure of trying to solve everyone's problems, it's tempting to rush through a support call. Resist this at all costs. Your customer will realize that you are giving them the short shrift and fell less than valued. Remember - if you don't value your customer, someone else will readily do so. You have
The champagne corks have been popping to celebrate your promotion. You have a well paid job you love – its really interesting. You are using your talents to the full and your boss really values your contribution!If you recognise yourself in the statement above – congratulations!If you want it to be true – how can you make it happen?Many people are stuck in dead end jobs, resentful that they are passed over for promotion. They know they are capable of more but someth
Under the pressure of trying to solve everyone's problems, it's tempting to rush through a support call. Resist this at all costs. Your customer will realize that you are giving them the short shrift and fell less than valued. Remember - if you don't value your customer, someone else will readily do so. You have over ten thousand competitors out there.
3. Empathize
Please note that I didn't say sympathize. Sympathy is to feel pity for someone else. Empathy is to identify with someone, placing yourself in their shoes.
Ask yourself - If I were in the customer's place, what would I want my web host to do for me?
This is nothing short of the Golden Rule. Give your customer the same quality and depth of support that you would expect.
4. Respect Your Customer
By respect, I'm not simply referring to the way in which you speak. Politeness is crucial, but it's even more essential to show respect by your actions.
If your client leaves a message for you, call them back promptly. If they send you an email, answer it quickly. Take the time to learn your customer's needs, and address them.
One important point about this - respect each client whether they are a $5 client or a $5000 client.
I have a webhosting customer who is difficult to work with. He doesn't understand much about computers, and he doesn't speak very good English. It's been a real struggle to give him good customer service. Sometimes, I've asked whether or not it was worth the ten dollars a month I make from him.
Recently, I learned that this gentleman is the spiritual leader of a moderate sized sect in India. Even more surprising, I learned that several of my more important clients signed up with us because of his recommendation.
Showing a little respect to a ten dollar client has made me several thousand dollars this year.
5. Thank Your Customer
Everyone
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.actual4u.com/article/15561/actual4u-Five-Essentials-of-Customer-Service-for-Web-Hosts.html">Five Essentials of Customer Service for Web Hosts</a>
BB link (for phorums):
[url=http://www.actual4u.com/article/15561/actual4u-Five-Essentials-of-Customer-Service-for-Web-Hosts.html]Five Essentials of Customer Service for Web Hosts[/url]
Related Articles:
Internet Marketing: A Reflection after One Year in the Business
Career Icebreaker: Finding Your Hidden Talents and Resources
The Five Pillars for Effective Customer Service in the Health Care Industry
Bookmark it:
|