Tags |
|
|
Links |
|
|
Actual for You - There's A Lot To Be Said For 'Please & Thank-You' Training
There are a number of things you can do today to create a successful business. The key to success is founded in adopting a positive attitude and investing your time and effort to take consistent daily actions. Here are some great ways to get started.1. Take action
Who authorized him to take such a liberty?
Growing up, the etiquette I learned was that we use someone’s formal name, i.e. Dr. Mr. or Ms. along with the last name, if the person is older, if the person has higher status or power, if we have just met, or until we
The Yellow Pages has been around for over 100 years, making it one of the oldest and most used media in the world. Yet there are many businesses that choose not to advertise. So what’s your excuse?There’s actually only three reasons:You are too cheap.<
With derision in his voice, one described the program as “Please & Thank You” training.
Well that’s pretty mindless and wasteful, I recall thinking.
But now, I have a different viewpoint. I believe every customer interfacing person should be taught the importance of saying please and thank you at least five times more often.
It was either Aristotle or Plato who reportedly said that education is the one good thing in life that we can’t get too much of, though I don’t think they encountered chocolate.
But we can definitely add to that short list, courtesy.
Customers love hearing please and thank you, repeatedly, because it makes them feel important. And by uttering these words, we remind ourselves who comes first, in business.
Over the years, there has been a steady democratizing of the employee-customer relationship, and I’m not sure it has been that productive. One sign of it is when a banking CSR asks you who he is speaking to, and you reply with your full name, and he then uses your first name through the remainder of the conversation.
Who authorized him to take such a liberty?
Growing up, the etiquette I learned was that we use someone’s formal name, i.e. Dr. Mr. or Ms. along with the last name, if the person is older, if the person has higher status or power, if we have just met, or until we
Monitoring and evaluation - Customer care is ongoing and needs to be monitored carefully. It is important for all staff to see it is continually being monitored. It can let you know if you need to develop training further. It can help you identify the strengths and weak
But now, I have a different viewpoint. I believe every customer interfacing person should be taught the importance of saying please and thank you at least five times more often.
It was either Aristotle or Plato who reportedly said that education is the one good thing in life that we can’t get too much of, though I don’t think they encountered chocolate.
But we can definitely add to that short list, courtesy.
Customers love hearing please and thank you, repeatedly, because it makes them feel important. And by uttering these words, we remind ourselves who comes first, in business.
Over the years, there has been a steady democratizing of the employee-customer relationship, and I’m not sure it has been that productive. One sign of it is when a banking CSR asks you who he is speaking to, and you reply with your full name, and he then uses your first name through the remainder of the conversation.
Who authorized him to take such a liberty?
Growing up, the etiquette I learned was that we use someone’s formal name, i.e. Dr. Mr. or Ms. along with the last name, if the person is older, if the person has higher status or power, if we have just met, or until we
Why is it some owners of cleaning companies build successful businesses, while others fail? Do they work harder? Are they smarter? Are they really well-connected? No, not usually...Listed below are some of the things successful cleaning business owners do to ensure t
But we can definitely add to that short list, courtesy.
Customers love hearing please and thank you, repeatedly, because it makes them feel important. And by uttering these words, we remind ourselves who comes first, in business.
Over the years, there has been a steady democratizing of the employee-customer relationship, and I’m not sure it has been that productive. One sign of it is when a banking CSR asks you who he is speaking to, and you reply with your full name, and he then uses your first name through the remainder of the conversation.
Who authorized him to take such a liberty?
Growing up, the etiquette I learned was that we use someone’s formal name, i.e. Dr. Mr. or Ms. along with the last name, if the person is older, if the person has higher status or power, if we have just met, or until we
Most marketing strategies are about being in motion. Have a plan, be proactive, and take the necessary action steps. Although being proactive is a necessary aspect of marketing, an often overlooked and yet equally important part is your company’s internal perception.
Over the years, there has been a steady democratizing of the employee-customer relationship, and I’m not sure it has been that productive. One sign of it is when a banking CSR asks you who he is speaking to, and you reply with your full name, and he then uses your first name through the remainder of the conversation.
Who authorized him to take such a liberty?
Growing up, the etiquette I learned was that we use someone’s formal name, i.e. Dr. Mr. or Ms. along with the last name, if the person is older, if the person has higher status or power, if we have just met, or until we
Patient LoyaltyPatient loyalty is key to continued practice success in terms of both recurring and new revenue. As patients keep returning to your practice, it maintains revenue stability and as patients refer their friends and family, your practice billing
Who authorized him to take such a liberty?
Growing up, the etiquette I learned was that we use someone’s formal name, i.e. Dr. Mr. or Ms. along with the last name, if the person is older, if the person has higher status or power, if we have just met, or until we have been invited by that person to be less formal.
But again, the presumption is that we’re ceding authority and power to the customer. If we think we’re superior or equals, then I suppose we’ll dispense with this customary etiquette.
Some CEO’s like to invert the order of importance, saying that their employees come first, customers second, and stockholders, third. There’s nothing wrong with lionizing your staff, but does it have to come at the expense of other constituencies?
No matter, I’m sure front-line folks wouldn’t mind hearing please and thank you from their managers 500% more often, as well!
Dr. Gary S. Goodman © 2006
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.actual4u.com/article/15535/actual4u-Theres-A-Lot-To-Be-Said-For-Please--ThankYou-Training.html">There's A Lot To Be Said For 'Please & Thank-You' Training</a>
BB link (for phorums):
[url=http://www.actual4u.com/article/15535/actual4u-Theres-A-Lot-To-Be-Said-For-Please--ThankYou-Training.html]There's A Lot To Be Said For 'Please & Thank-You' Training[/url]
Related Articles:
Securities Fraud - Stock Scheme That Uses Your Computer
The Service Department: Service, The End Users View
Bookmark it:
|