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Actual for You - Don't Worry, Bad Service Isn't Going Out of Style
Every morning you wake up, eat and -– most days of the week -- you go to work. By that time you have already finished a set of daily habits. But at work, there are even more waiting for you; starting with the computer: Switc
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies are trying to offer self-ser
Sometimes we fail to see the opportunities right in front of our eyes. We have the ability to choose whether we define our work or we let it define us. What are you choosing?Step 2– Identify some specific momen
Suddenly, every company in the world gets the message and they all start monitoring, measuring and managing their customer service efforts. Even the most hard-bitten street vendors and ballpark peanut hurlers become gentle lambs, nuzzling and comforting us as they never did before.
Then, happily, you’re jolted back to reality, as I was today, entering a taxi at the Las Vegas airport. I thought this ride was going to be, at worst, routine. I gave the address to the driver, which is Wynn Road. I assumed it is well known; named after Steve Wynn, whose hotels, past, present and future are sprinkled everywhere in this desert oasis.
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies are trying to offer self-serv
The United States is the land of opportunity. There are more jobs for people to do than you can possibly imagine. And with the advances in technology, there are even more jobs for people to do. Well, actually, that's not
Then, happily, you’re jolted back to reality, as I was today, entering a taxi at the Las Vegas airport. I thought this ride was going to be, at worst, routine. I gave the address to the driver, which is Wynn Road. I assumed it is well known; named after Steve Wynn, whose hotels, past, present and future are sprinkled everywhere in this desert oasis.
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies are trying to offer self-ser
If you are determined to find a new job, then do it in a manner that will garner you a larger income, more responsibility, better title, or whatever it is you seek in a new job. You can obtain such advantages by organizing y
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies are trying to offer self-ser
Why do 80% of Americans hate their jobs? It is a question that is asked by employers quite often and is answered by the American worker every minute of every hour of every day. There are several reasons that quickly come t
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies are trying to offer self-ser
Warehouses use a special kind of highly durable bar code labels to maintain a list of their inventories. The basic types of warehouse bar code labels are reflective, location, floor and pallet.Reflective bar code labe
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies are trying to offer self-service and claim it is the real thing. They implore us to visit their web sites, to use telephone automation, too, so they don’t have to supply real human assistance.
But are cabbies taking a page out of the goliaths’ playbooks?
It can only give you hope if your career consists of reforming customer-insensitive behavior. As long as nature continues to produce oafs like this one, my living is secure!
Dr. Gary S. Goodman © 2006
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