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  • Actual for You - What a Billionaire Taught Me About Successful Businesses

    1031 Residential Commercial Property in Pasadena
    This article explores the viability of a repositioning strategy of a 1031 residential commercial property in Pasadena.Real estate investors looking to get out of an existing property may have a new option to help them get into a more viable property via a exchange into a 1031 residential commercial property in Pasadena.In some regards, Pasadena investors have been hitting the same generic problems of repositioning out of their current over-appreciated investment property class into commercial properties. While this will remain a difficult strategy, the strategy of an exchange into a 1031 into residential commercial property in Pasadena may have one unique advantage.A sort of commercial renaissance has been occurring in Pasadena for the past few years. The city has been injecting money into revitalization plans which, trends show, is paying off in a big way. Development of commercial and retail properties has increased steadily in areas like Old Pasadena though it has not overshadowed the quaint, small town feel of the city. Unfortunately, this means that many investors have already laid claim to much of the traditional commercial market here.However, an increase in capital circulating in Old Pasadena has birthed new economic development and has attracted many young people with more money to spend. These young couples and families weren't necessarily looking to rent homes in this area. However with rising gas prices, it appears they are now willing to pay higher rents to live in an environment that is close to work and has lots to offer in terms of entertainment while also hosting playgrounds and schools for children. Investors looking at this trend are seeing some increased viability in the greater cash-flow possibilities derived from this "live where you work" concept. While, many of the steals have been scooped up; if you are lucky and persistent, you still may be able to find a suitable replacement by exchanging into a 1031 residential commercial property in the Pasadena market.
    ed a chief financial officer or can you get away with a good accountant?

    How to hire super stars that won’t cost you an arm and a leg

    Generally, the biggest expense in a new company is the payroll. People cost money, and without doubt, good people cost the most money. Although it is essential to have good people don’t be fooled by advanced degrees or fancy titles on your recruit’s resume. In the beginning do you really need to have the big guns doing basic work? Wait as long as possible before adding anyone to your team.

    I made this mistake on my first start-up. In an attempt to get some momentum going in the early months I hired some heavy hitters to join the team. Our investor was the one to bring our mistake to my attention, “These new guys are smart. Maybe the smartest people I’ve met for a while but do you really need a CFO to make 100-odd journal entries a month? Can’t this wait a bit longer?” If you can outsource non-strategic roles until there is enough justification and cash to do so you will save yourself good money.

    6. Can you raise your capital from somewhere other than venture capitalists?

    How to raise money for your venture

    Investors can be very important to get going but you need them like a hole in the head. Our investor asked us early on, “Can you raise your capital from somewhere other than venture capitalists?” This might be a paradoxical question coming from an investor but our billionaire was sensitive to the difficulties that these relationships cause. Investor’s desire to get returns from their investment and their blindness to subtleties can cause great tension in the company. In his words, “Investors are driven by one thing and one thing only. Don’t ever convince yourself otherwise.” If you can raise the money from friends or family, or better yet from yourself, you will avoid having to deal with venture capitalists.

    Money is a huge temptation and can make you a little crazy when you are desperate to close a deal. Entrepreneurs that are up to their ears in debt make quick decisions that they later regret. Ideally founders need to consider where the money will come from before starting their business. Entrepreneurs can develop connections to investors well before or in parallel to their start-up activities. Successful businesses don’t wait until time has run out and they are desperate.

    7. How can this business be scaled?

    How to build a business that generates cash without increasing costs

    This is my favorite question because I’m inherently lazy. Businesses that require me to work more as they get bigger scare me. I’m excited when I can see a company grow without having to increase the amount of resources needed to run it. I’ve heard it said that the best measure of a company’s success is its ability to grow regardl

    Opening A Dollar Store - Don't Leave Customers Standing
    Are you opening a dollar store? If so, you will likely hear about the importance of customer service. However, most of the time this information is focused on providing customer service as customers are shopping in your store. What you may not hear is the importance of never allowing customers to wait to pay for their purchases.Don’t ever forget the fact that shoppers took the time and trouble to get to your store. They spent their time walking the store and selecting items to purchase. If you did things correctly when opening a dollar store, those shoppers will be very pleased with their experience while shopping in your store. The last thing you want to have happen is for that great shopping experience to be destroyed by a long wait for someone to appear at the cash register to accept their payment.One of the most frustrating things for a shopper to experience is standing and waiting, especially after investing the time to make their merchandise selections. After opening a dollar store you will find that many shoppers will quickly become disenchanted when they are left standing and waiting for a cashier. In fact, some will quickly stop waiting and simply walk out of your store without making a purchase.Don’t let that happen to you. Adopt a policy of always staffing the cash register area when there are shoppers in your store. Adopt a policy of quickly serving customers who are ready to pay for their selections. This will add to customer satisfaction and the number of repeat customers that return after you are done opening a dollar store.Give it a try. You will be pleased with the results. Your customers will appreciate the service too.To Your Dollar Store Success!
    What a Billionaire Taught Me About Successful Businesses: 10 Lessons to Think & Act Like a Business Superstar

    What you will find in this report

    The sections that this paper is divided into are based on the questions my billionaire investor used to ask during various phases of our company’s growth. Each question is itself based our investors experience in thousands of investments.

    1. How to select the ultimate business partners
    2. How to tell good ideas from bad ideas
    3. How to make sure your ego doesn’t destroy your business
    4. How to attract and manage your financial partners
    5. How to hire super stars that won’t cost you an arm and a leg
    6. How to raise money for your venture
    7. How to build a business that generates cash without increasing costs
    8. How to make sure you never confuse passion with productivity
    9. How to make tough decisions and feel good about it
    10. How to create a lucrative exit strategy

    ____________________________________________________________

    Important Notes:

    If you received this report from a friend or a colleague you would not have received your free copy of "8 Keys to a Successful Start-Up". If you would like your copy please go to the Fresh Tilled Soil website and sign up for your own report and you will receive you bonus report.

    Also, if you like what you read in the reports you are going to enjoy reading Drawing Horses: How to Set Your Business Up For Success our popular ebook. The ebook is available for download at www.freshtilledsoil.com

    ____________________________________________________________

    How to make the most of this report

    I encourage you read and absorb these ten points. Once you have read these points I suggest you ask yourself these questions as often as possible. Also, ask yourself these questions when you are meeting other business founders and CEO’s. Evaluate all businesses and develop a habit of asking these questions all the time. How this story began

    If you are lucky you will have mentors that have done well in their own business and can help you navigate the path to success. If you are really lucky these people will be in your industry and will add more than just anecdotal support for your decisions. Then there are the extraordinarily lucky few who will have a mentor that will change the way they think about business forever. Several years ago I came across such a mentor. In a series of chance connections I came face-to-face with a billionaire that was ready to share his wealth of experience. In less than 2 hours this person was able to change almost everything I knew about business. Even the most fundamental ideas about how I thought businesses work would be set on their head.

    My partner and I had been working together in an online ad sales company that was over capitalized and growing mostly because of the hype surrounding the Internet. He was my boss and I was selling ad space. We quickly realized that we would be having more fun and making loads more cash if we were running our own business outside of the corporate clutches we were in. Once we made the decision to leave, our education began. In a frenzied period of deal making and late nights over our laptops we were able to attract the attention of a very wealthy investor. He invited us to meet him and some of his lieutenants in his hotel suite with instructions to “leave behind any business plans and bring just your heads”.

    Although the first meeting was no more than a couple of hours the time seemed to accelerate past us. The meeting was basically a series of well-considered questions aimed at my partner and me. What was surprising though was that these questions were very simple and quite basic in nature. We had been expecting some tough questions about corporate financing and international arbitrage; instead we were answering questions about who we were and what we thought we did to help the company better. Over the next few months the relationship became financial and we struck a deal with this investor. The deal was done but the questions kept coming.

    The most interesting and benign question was asked of us almost once a week on the phone and at every face-to-face meeting. Without fail I would get a call from our new investor that would start with the question “What do you do?” At first I thought this was a joke and played along by describing the company and what we did for our clients. As time drew on it occurred to me that the question was a loaded one and that my answers were not getting to the heart of the matter. Eventually I came around and asked our billionaire investor “You keep asking that question and I know you are not stupid so it can’t be that you don’t know the answer. What’s the point of asking the question?” He chuckled as he explained, “I ask it all the time because it’s the best question to get a sense of how focused people in the business are.” My silence prompted him to continue, “You see, if someone can’t answer that question confidently and in fewer than ten words they probably don’t understand what the real value of their service or product is.”

    To test how true this might be trying asking yourself that question and giving the answer in ten words or less. Do you feel clear about your response or do you feel confused? The next time you get the opportunity to ask the question of someone else watch carefully how he or she answers the question. Do you need to sit down and take a break after their long-winded explanation or do you get it immediately? It’s obvious to me now that if you need a whiteboard, a PowerPoint presentation and forty-five minutes to sell your product you’re in deep trouble.

    Over the period that we were in contact there were many more questions. Each question has the ability to cut directly to the problem and make sense of complex situations. Here is a list of the questions that kept on coming up.

    1. Who will be involved?

    How to decide who will be involved in your business.

    There is an old Moorish adage that says you should choose your companions before you choose your journey. Before you embark on any business journey you have to be sure your companions are the best you can possibly choose for the path ahead. My billionaire mentor would remind us every time we needed to recruit another member of the team, “Ask yourself what are the reputations, integrity and potential of the people involved? Will these people set the company up for success or failure?”

    The key here is to make sure that you not only get bright people with lots of energy and passion but also be sure to get a group that together is ten times the sum of its parts. You might have the smartest people on your team but if there is no chemistry between them nothing will get done correctly. I once founded a technology company that had the best of the best from the top engineering schools in the country. Even though we had the ultimate brain power we could find there was no passion amongst the group to drive that brain power forward towards our goals.

    2. Is this a people thing or an idea thing?

    How to tell good ideas from bad ideas Ideas are the fuel of any business. Good ideas can create empires and bad ideas can ruin them just as fast. Knowing the difference between good ideas and bad ideas is what allows people to move towards success. The advice we received was simple, “If you run into problems evaluate whether they are caused by people or by the idea that they are working towards. Good people can turn a bad idea into a good idea but bad people almost never change bad ideas into good ideas.”

    Even the most well considered business ideas might turn out to be flawed but it’s easier to manage the obstacles when you have good people. Develop a sixth sense for evaluating ideas by constantly reading and learning how good businesses continue to remain on top. Find out from successful leaders how they “smell” the rot in a bad idea. Very often this is something that comes with practice but you can begin making a difference now by filtering ideas through your best people, whether they be partner, employees or advisors.

    3. Are the founders the same people that will run the company?

    How to make sure your ego doesn’t destroy your business

    Starting a business and running a business for the long-term can be compared to sprinters and long-distance runners. Not everybody can be an entrepreneur and a long haul expert. Don’t believe that everybody that starts a business can be a Michael Dell or Jeff Bezos. It’s very rare that the founder of a business will have the skills to both create the business and run it once it is a mature business. If you start a company be prepared to step down or move positions when the time is right.

    It’s common knowledge amongst investors and venture capitalists that most start- ups never mature beyond the first few years because the original leadership gets in their own way. In a recent report by Ernst & Young it was discovered that only about 57% of founders remain in the CEO position. Unfortunately many entrepreneurs are convinced that they can do everything and are reluctant to let the reins of the business go to someone else. In my own experience I would say that this is the number one reason why new businesses never mature or develop beyond the first energetic tears. “In all the years that I’ve been starting and funding businesses only two founders voluntarily stood down to make way for someone who would do a better job” was what we heard from our billionaire mentor.

    4. How much money will you need before you make a profit? Oh, and you can cut the forecast bullshit.

    How to attract and manage your financial partners

    If you plan to finance your company with other peoples money you had better be very honest with them. Expectation management is the key to all successful relationships and it’s never truer than between a business owner and the investors they bring on board. Giving your investors accurate information about finances and important decisions is so important it might make or break your business. From the moment you meet with your investors you will be asked questions about what you and your future business are capable of. If you exaggerate the truth or give your investors false information it will come back to hurt you.

    Part of the communication you will have with your investors, or potential investors, is to develop financial forecast for your business. Beware, forecasts are nothing more than a really good guesses so be cautious when you present your plans to the people who will finance your company. Whatever you think it will cost, double that and you might just make it before the money runs out. Plans are good guidance but be prepared to make changes to them and be quick to update your investors as to those changes. When my partner and I met with our investor for the first time we wanted desperately to impress him with our predictions of how much money we thought we could make. He stopped us short and reminded us that “Forecasts are nothing more than your best guess guys. Don’t waste my time with guesses, let’s figure out how much money we can make right now and avoid disappointing both sides”.

    5. Do you really need a chief financial officer or can you get away with a good accountant?

    How to hire super stars that won’t cost you an arm and a leg

    Generally, the biggest expense in a new company is the payroll. People cost money, and without doubt, good people cost the most money. Although it is essential to have good people don’t be fooled by advanced degrees or fancy titles on your recruit’s resume. In the beginning do you really need to have the big guns doing basic work? Wait as long as possible before adding anyone to your team.

    I made this mistake on my first start-up. In an attempt to get some momentum going in the early months I hired some heavy hitters to join the team. Our investor was the one to bring our mistake to my attention, “These new guys are smart. Maybe the smartest people I’ve met for a while but do you really need a CFO to make 100-odd journal entries a month? Can’t this wait a bit longer?” If you can outsource non-strategic roles until there is enough justification and cash to do so you will save yourself good money.

    6. Can you raise your capital from somewhere other than venture capitalists?

    How to raise money for your venture

    Investors can be very important to get going but you need them like a hole in the head. Our investor asked us early on, “Can you raise your capital from somewhere other than venture capitalists?” This might be a paradoxical question coming from an investor but our billionaire was sensitive to the difficulties that these relationships cause. Investor’s desire to get returns from their investment and their blindness to subtleties can cause great tension in the company. In his words, “Investors are driven by one thing and one thing only. Don’t ever convince yourself otherwise.” If you can raise the money from friends or family, or better yet from yourself, you will avoid having to deal with venture capitalists.

    Money is a huge temptation and can make you a little crazy when you are desperate to close a deal. Entrepreneurs that are up to their ears in debt make quick decisions that they later regret. Ideally founders need to consider where the money will come from before starting their business. Entrepreneurs can develop connections to investors well before or in parallel to their start-up activities. Successful businesses don’t wait until time has run out and they are desperate.

    7. How can this business be scaled?

    How to build a business that generates cash without increasing costs

    This is my favorite question because I’m inherently lazy. Businesses that require me to work more as they get bigger scare me. I’m excited when I can see a company grow without having to increase the amount of resources needed to run it. I’ve heard it said that the best measure of a company’s success is its ability to grow regardl

    How to Quit Your Job
    Well, I used to work for my boss, who really didn't know as much as I did, but he thought that he's the smartest out there so he was always telling me what to do and how to do. So one day I got really sick of it and I decided that I needed to find a new way of making money.I had responsibilities, I had to feed my family, pay bills and enjoy life - this is how I really think it should be. I believe I am not the only who thinks that way. Anyway, back to my story, after a couple of months I finally decided to quit my day job. Yeah, that was a good feeling, because I told my 'boss' everything I wanted to say and I assure you he did not like it.Of course you're probably wondering how I get money now? Well, I was thinking a lot about it and I thought that I can find something that suits me. Something that didn't take that much time, so I can spend more time with my wife and children. I remember my good old friend told me once, that he is making money on the internet, well, I didn't believe him until he showed me his bank accounts and cheques he was getting. I decided to investigate and dig deep in to the world of internet marketing.I've found many pages claiming "Make $1000 Every Day on Auto Pilot". Yeah, right, and they're giving away the secrets for $50 that are worth millions of dollars? Sounds insane to anyone, but I wanted to try out one 'program' just because I am a damn curious program.After a week of implementing the strategies and following the guide I started making some money. It wasn't much at first, but in 3 months I was able to reach $200 of pure profit. I got addicted to this whole money making scheme and heck now, 6 month later I am pulling $10,000 a month! I wouldn't say it's really that easy as all the course claim, but if you do it right success is guaranteed!If you're thinking 'How To Quit Your Job?', the answer is very simple - Become an Online Marketer like me.
    that was over capitalized and growing mostly because of the hype surrounding the Internet. He was my boss and I was selling ad space. We quickly realized that we would be having more fun and making loads more cash if we were running our own business outside of the corporate clutches we were in. Once we made the decision to leave, our education began. In a frenzied period of deal making and late nights over our laptops we were able to attract the attention of a very wealthy investor. He invited us to meet him and some of his lieutenants in his hotel suite with instructions to “leave behind any business plans and bring just your heads”.

    Although the first meeting was no more than a couple of hours the time seemed to accelerate past us. The meeting was basically a series of well-considered questions aimed at my partner and me. What was surprising though was that these questions were very simple and quite basic in nature. We had been expecting some tough questions about corporate financing and international arbitrage; instead we were answering questions about who we were and what we thought we did to help the company better. Over the next few months the relationship became financial and we struck a deal with this investor. The deal was done but the questions kept coming.

    The most interesting and benign question was asked of us almost once a week on the phone and at every face-to-face meeting. Without fail I would get a call from our new investor that would start with the question “What do you do?” At first I thought this was a joke and played along by describing the company and what we did for our clients. As time drew on it occurred to me that the question was a loaded one and that my answers were not getting to the heart of the matter. Eventually I came around and asked our billionaire investor “You keep asking that question and I know you are not stupid so it can’t be that you don’t know the answer. What’s the point of asking the question?” He chuckled as he explained, “I ask it all the time because it’s the best question to get a sense of how focused people in the business are.” My silence prompted him to continue, “You see, if someone can’t answer that question confidently and in fewer than ten words they probably don’t understand what the real value of their service or product is.”

    To test how true this might be trying asking yourself that question and giving the answer in ten words or less. Do you feel clear about your response or do you feel confused? The next time you get the opportunity to ask the question of someone else watch carefully how he or she answers the question. Do you need to sit down and take a break after their long-winded explanation or do you get it immediately? It’s obvious to me now that if you need a whiteboard, a PowerPoint presentation and forty-five minutes to sell your product you’re in deep trouble.

    Over the period that we were in contact there were many more questions. Each question has the ability to cut directly to the problem and make sense of complex situations. Here is a list of the questions that kept on coming up.

    1. Who will be involved?

    How to decide who will be involved in your business.

    There is an old Moorish adage that says you should choose your companions before you choose your journey. Before you embark on any business journey you have to be sure your companions are the best you can possibly choose for the path ahead. My billionaire mentor would remind us every time we needed to recruit another member of the team, “Ask yourself what are the reputations, integrity and potential of the people involved? Will these people set the company up for success or failure?”

    The key here is to make sure that you not only get bright people with lots of energy and passion but also be sure to get a group that together is ten times the sum of its parts. You might have the smartest people on your team but if there is no chemistry between them nothing will get done correctly. I once founded a technology company that had the best of the best from the top engineering schools in the country. Even though we had the ultimate brain power we could find there was no passion amongst the group to drive that brain power forward towards our goals.

    2. Is this a people thing or an idea thing?

    How to tell good ideas from bad ideas Ideas are the fuel of any business. Good ideas can create empires and bad ideas can ruin them just as fast. Knowing the difference between good ideas and bad ideas is what allows people to move towards success. The advice we received was simple, “If you run into problems evaluate whether they are caused by people or by the idea that they are working towards. Good people can turn a bad idea into a good idea but bad people almost never change bad ideas into good ideas.”

    Even the most well considered business ideas might turn out to be flawed but it’s easier to manage the obstacles when you have good people. Develop a sixth sense for evaluating ideas by constantly reading and learning how good businesses continue to remain on top. Find out from successful leaders how they “smell” the rot in a bad idea. Very often this is something that comes with practice but you can begin making a difference now by filtering ideas through your best people, whether they be partner, employees or advisors.

    3. Are the founders the same people that will run the company?

    How to make sure your ego doesn’t destroy your business

    Starting a business and running a business for the long-term can be compared to sprinters and long-distance runners. Not everybody can be an entrepreneur and a long haul expert. Don’t believe that everybody that starts a business can be a Michael Dell or Jeff Bezos. It’s very rare that the founder of a business will have the skills to both create the business and run it once it is a mature business. If you start a company be prepared to step down or move positions when the time is right.

    It’s common knowledge amongst investors and venture capitalists that most start- ups never mature beyond the first few years because the original leadership gets in their own way. In a recent report by Ernst & Young it was discovered that only about 57% of founders remain in the CEO position. Unfortunately many entrepreneurs are convinced that they can do everything and are reluctant to let the reins of the business go to someone else. In my own experience I would say that this is the number one reason why new businesses never mature or develop beyond the first energetic tears. “In all the years that I’ve been starting and funding businesses only two founders voluntarily stood down to make way for someone who would do a better job” was what we heard from our billionaire mentor.

    4. How much money will you need before you make a profit? Oh, and you can cut the forecast bullshit.

    How to attract and manage your financial partners

    If you plan to finance your company with other peoples money you had better be very honest with them. Expectation management is the key to all successful relationships and it’s never truer than between a business owner and the investors they bring on board. Giving your investors accurate information about finances and important decisions is so important it might make or break your business. From the moment you meet with your investors you will be asked questions about what you and your future business are capable of. If you exaggerate the truth or give your investors false information it will come back to hurt you.

    Part of the communication you will have with your investors, or potential investors, is to develop financial forecast for your business. Beware, forecasts are nothing more than a really good guesses so be cautious when you present your plans to the people who will finance your company. Whatever you think it will cost, double that and you might just make it before the money runs out. Plans are good guidance but be prepared to make changes to them and be quick to update your investors as to those changes. When my partner and I met with our investor for the first time we wanted desperately to impress him with our predictions of how much money we thought we could make. He stopped us short and reminded us that “Forecasts are nothing more than your best guess guys. Don’t waste my time with guesses, let’s figure out how much money we can make right now and avoid disappointing both sides”.

    5. Do you really need a chief financial officer or can you get away with a good accountant?

    How to hire super stars that won’t cost you an arm and a leg

    Generally, the biggest expense in a new company is the payroll. People cost money, and without doubt, good people cost the most money. Although it is essential to have good people don’t be fooled by advanced degrees or fancy titles on your recruit’s resume. In the beginning do you really need to have the big guns doing basic work? Wait as long as possible before adding anyone to your team.

    I made this mistake on my first start-up. In an attempt to get some momentum going in the early months I hired some heavy hitters to join the team. Our investor was the one to bring our mistake to my attention, “These new guys are smart. Maybe the smartest people I’ve met for a while but do you really need a CFO to make 100-odd journal entries a month? Can’t this wait a bit longer?” If you can outsource non-strategic roles until there is enough justification and cash to do so you will save yourself good money.

    6. Can you raise your capital from somewhere other than venture capitalists?

    How to raise money for your venture

    Investors can be very important to get going but you need them like a hole in the head. Our investor asked us early on, “Can you raise your capital from somewhere other than venture capitalists?” This might be a paradoxical question coming from an investor but our billionaire was sensitive to the difficulties that these relationships cause. Investor’s desire to get returns from their investment and their blindness to subtleties can cause great tension in the company. In his words, “Investors are driven by one thing and one thing only. Don’t ever convince yourself otherwise.” If you can raise the money from friends or family, or better yet from yourself, you will avoid having to deal with venture capitalists.

    Money is a huge temptation and can make you a little crazy when you are desperate to close a deal. Entrepreneurs that are up to their ears in debt make quick decisions that they later regret. Ideally founders need to consider where the money will come from before starting their business. Entrepreneurs can develop connections to investors well before or in parallel to their start-up activities. Successful businesses don’t wait until time has run out and they are desperate.

    7. How can this business be scaled?

    How to build a business that generates cash without increasing costs

    This is my favorite question because I’m inherently lazy. Businesses that require me to work more as they get bigger scare me. I’m excited when I can see a company grow without having to increase the amount of resources needed to run it. I’ve heard it said that the best measure of a company’s success is its ability to grow regardl

    The Seven Deadly Sins Of IVR
    The sales pitch for interactive voice response (IVR) is very compelling - being able to offer 24-hour service to customers without human intervention. However, a large number of IVR applications fail to work well. Jonty Pearce looks at seven of the greatest sins!1. No option to speak to a person The biggest trap is that IVR entices the unwary into the lure of being able to provide service to the customer with no human intervention. IVR vendors are often guilty of selling this offering. While IVR can be of great help, providing a self-service facility to regular customers, it is not the complete panacea. IVR works best in two areas - playing options to route calls to the best agent group and self-service to a closed group of frequent callers. Automating beyond this level can often be counter productive with poor customer service and less than expected take up. Even worse, is to use an IVR to answer a sales line. I never fail to be amazed at how many companies greet a sales opportunity with a pre-recorded voice!2. Poor or No hand off to an agent A frequent trap is not allowing people to connect to an agent. Cost is often the reason given for this. For example, a well-known mobile phone company publishes a number to call if you have questions with your bill. But, it does not allow the option to transfer the call to an agent to discuss the problem. When transferring to an agent the customer details should be transferred with the call. It is bad customer service to ask for the same details again.3. Poor menu prompt structure This is widespread. The golden rule states that you should never have more than five options on a voice menu. There should also be no more than two levels of menu. This should be treated as an absolute maximum. Personal experience has shown that the most successful menus have just three options.4. Recording Messages A poor voice recording has ruined many a good IVR application. A good example is a frequent flyer application that speaks in a calm voice, “Your account balance is” followed by a gruff speaking voice barking “eight thousand two hundred and ten.” A common mistake has been to use the telephone handset to record announcements rather than a professional recording studio. This can res
    ty-five minutes to sell your product you’re in deep trouble.

    Over the period that we were in contact there were many more questions. Each question has the ability to cut directly to the problem and make sense of complex situations. Here is a list of the questions that kept on coming up.

    1. Who will be involved?

    How to decide who will be involved in your business.

    There is an old Moorish adage that says you should choose your companions before you choose your journey. Before you embark on any business journey you have to be sure your companions are the best you can possibly choose for the path ahead. My billionaire mentor would remind us every time we needed to recruit another member of the team, “Ask yourself what are the reputations, integrity and potential of the people involved? Will these people set the company up for success or failure?”

    The key here is to make sure that you not only get bright people with lots of energy and passion but also be sure to get a group that together is ten times the sum of its parts. You might have the smartest people on your team but if there is no chemistry between them nothing will get done correctly. I once founded a technology company that had the best of the best from the top engineering schools in the country. Even though we had the ultimate brain power we could find there was no passion amongst the group to drive that brain power forward towards our goals.

    2. Is this a people thing or an idea thing?

    How to tell good ideas from bad ideas Ideas are the fuel of any business. Good ideas can create empires and bad ideas can ruin them just as fast. Knowing the difference between good ideas and bad ideas is what allows people to move towards success. The advice we received was simple, “If you run into problems evaluate whether they are caused by people or by the idea that they are working towards. Good people can turn a bad idea into a good idea but bad people almost never change bad ideas into good ideas.”

    Even the most well considered business ideas might turn out to be flawed but it’s easier to manage the obstacles when you have good people. Develop a sixth sense for evaluating ideas by constantly reading and learning how good businesses continue to remain on top. Find out from successful leaders how they “smell” the rot in a bad idea. Very often this is something that comes with practice but you can begin making a difference now by filtering ideas through your best people, whether they be partner, employees or advisors.

    3. Are the founders the same people that will run the company?

    How to make sure your ego doesn’t destroy your business

    Starting a business and running a business for the long-term can be compared to sprinters and long-distance runners. Not everybody can be an entrepreneur and a long haul expert. Don’t believe that everybody that starts a business can be a Michael Dell or Jeff Bezos. It’s very rare that the founder of a business will have the skills to both create the business and run it once it is a mature business. If you start a company be prepared to step down or move positions when the time is right.

    It’s common knowledge amongst investors and venture capitalists that most start- ups never mature beyond the first few years because the original leadership gets in their own way. In a recent report by Ernst & Young it was discovered that only about 57% of founders remain in the CEO position. Unfortunately many entrepreneurs are convinced that they can do everything and are reluctant to let the reins of the business go to someone else. In my own experience I would say that this is the number one reason why new businesses never mature or develop beyond the first energetic tears. “In all the years that I’ve been starting and funding businesses only two founders voluntarily stood down to make way for someone who would do a better job” was what we heard from our billionaire mentor.

    4. How much money will you need before you make a profit? Oh, and you can cut the forecast bullshit.

    How to attract and manage your financial partners

    If you plan to finance your company with other peoples money you had better be very honest with them. Expectation management is the key to all successful relationships and it’s never truer than between a business owner and the investors they bring on board. Giving your investors accurate information about finances and important decisions is so important it might make or break your business. From the moment you meet with your investors you will be asked questions about what you and your future business are capable of. If you exaggerate the truth or give your investors false information it will come back to hurt you.

    Part of the communication you will have with your investors, or potential investors, is to develop financial forecast for your business. Beware, forecasts are nothing more than a really good guesses so be cautious when you present your plans to the people who will finance your company. Whatever you think it will cost, double that and you might just make it before the money runs out. Plans are good guidance but be prepared to make changes to them and be quick to update your investors as to those changes. When my partner and I met with our investor for the first time we wanted desperately to impress him with our predictions of how much money we thought we could make. He stopped us short and reminded us that “Forecasts are nothing more than your best guess guys. Don’t waste my time with guesses, let’s figure out how much money we can make right now and avoid disappointing both sides”.

    5. Do you really need a chief financial officer or can you get away with a good accountant?

    How to hire super stars that won’t cost you an arm and a leg

    Generally, the biggest expense in a new company is the payroll. People cost money, and without doubt, good people cost the most money. Although it is essential to have good people don’t be fooled by advanced degrees or fancy titles on your recruit’s resume. In the beginning do you really need to have the big guns doing basic work? Wait as long as possible before adding anyone to your team.

    I made this mistake on my first start-up. In an attempt to get some momentum going in the early months I hired some heavy hitters to join the team. Our investor was the one to bring our mistake to my attention, “These new guys are smart. Maybe the smartest people I’ve met for a while but do you really need a CFO to make 100-odd journal entries a month? Can’t this wait a bit longer?” If you can outsource non-strategic roles until there is enough justification and cash to do so you will save yourself good money.

    6. Can you raise your capital from somewhere other than venture capitalists?

    How to raise money for your venture

    Investors can be very important to get going but you need them like a hole in the head. Our investor asked us early on, “Can you raise your capital from somewhere other than venture capitalists?” This might be a paradoxical question coming from an investor but our billionaire was sensitive to the difficulties that these relationships cause. Investor’s desire to get returns from their investment and their blindness to subtleties can cause great tension in the company. In his words, “Investors are driven by one thing and one thing only. Don’t ever convince yourself otherwise.” If you can raise the money from friends or family, or better yet from yourself, you will avoid having to deal with venture capitalists.

    Money is a huge temptation and can make you a little crazy when you are desperate to close a deal. Entrepreneurs that are up to their ears in debt make quick decisions that they later regret. Ideally founders need to consider where the money will come from before starting their business. Entrepreneurs can develop connections to investors well before or in parallel to their start-up activities. Successful businesses don’t wait until time has run out and they are desperate.

    7. How can this business be scaled?

    How to build a business that generates cash without increasing costs

    This is my favorite question because I’m inherently lazy. Businesses that require me to work more as they get bigger scare me. I’m excited when I can see a company grow without having to increase the amount of resources needed to run it. I’ve heard it said that the best measure of a company’s success is its ability to grow regardl

    Guaranteed Ways to Build Up Your Ezine List
    Here are tips gleaned from roughly 5 years spent building up an ezine list. I've also incorporated comments and tips from Jenna Glatzer, who successfully built her list up to 75,000 at her excellent site, www.absolutewrite.com1. Free Stuff. Pick genuinely useful free stuff that you know your audience wants and needs. For instance, my brand new ezine, Expert Status, attracted 600 readers in just a few weeks by offering a report, “25 Top Self Help Literary Agents”. The practical freebie works. Jenna Glatzer offers two free ebooks/reports to subscribers on agents who are receptive to new writers, and on writer’s markets. She notes: “Before I did that, my subscriber numbers were in the hundreds, not thousands.2. Put a subscribe box on every page of the site. This has worked for both Jenna and me. Mine is parked in the left hand column of the site. Experts advise putting a simple sign up box (with freebie mentioned) in the top left hand corner, as that’s where the eye naturally travels first. A simple sign up box that requests only email address works best.3. Ad swaps. Exchange plugs for your ezine with another website, to run in eachother’s ezines. Be sure to mention those freebies! Doing this on a regular basis with a rotating selection of web partners will keep your subscription page busy.4. Cross-registration. I’ve found subscribers by having a plug for my ezine on the thank you page of a comparable (but not directly competitive) website. This offer is made to folks who just signed up for an ezine, and are therefore deemed ‘in the mood for more.’ Offer a swap with your site, and try not to list more than about two other ezines. Also, make a point of including only really good, reliable publications that reach your target market.5. Give away a bonus for other sites to use, based on your ezine. A popular web marketing technique is the special one or two-day promo that offers big bonus lists when you buy a certain product on those particular days. (I cover this promo technique in more detail in my ebook/binder, Get Known Now; How to Build Your Platform as a Self Help Expert.) So collect some of your best ezine essays, pack ‘em up in a downloadable PDF-based e-book,
    g haul expert. Don’t believe that everybody that starts a business can be a Michael Dell or Jeff Bezos. It’s very rare that the founder of a business will have the skills to both create the business and run it once it is a mature business. If you start a company be prepared to step down or move positions when the time is right.

    It’s common knowledge amongst investors and venture capitalists that most start- ups never mature beyond the first few years because the original leadership gets in their own way. In a recent report by Ernst & Young it was discovered that only about 57% of founders remain in the CEO position. Unfortunately many entrepreneurs are convinced that they can do everything and are reluctant to let the reins of the business go to someone else. In my own experience I would say that this is the number one reason why new businesses never mature or develop beyond the first energetic tears. “In all the years that I’ve been starting and funding businesses only two founders voluntarily stood down to make way for someone who would do a better job” was what we heard from our billionaire mentor.

    4. How much money will you need before you make a profit? Oh, and you can cut the forecast bullshit.

    How to attract and manage your financial partners

    If you plan to finance your company with other peoples money you had better be very honest with them. Expectation management is the key to all successful relationships and it’s never truer than between a business owner and the investors they bring on board. Giving your investors accurate information about finances and important decisions is so important it might make or break your business. From the moment you meet with your investors you will be asked questions about what you and your future business are capable of. If you exaggerate the truth or give your investors false information it will come back to hurt you.

    Part of the communication you will have with your investors, or potential investors, is to develop financial forecast for your business. Beware, forecasts are nothing more than a really good guesses so be cautious when you present your plans to the people who will finance your company. Whatever you think it will cost, double that and you might just make it before the money runs out. Plans are good guidance but be prepared to make changes to them and be quick to update your investors as to those changes. When my partner and I met with our investor for the first time we wanted desperately to impress him with our predictions of how much money we thought we could make. He stopped us short and reminded us that “Forecasts are nothing more than your best guess guys. Don’t waste my time with guesses, let’s figure out how much money we can make right now and avoid disappointing both sides”.

    5. Do you really need a chief financial officer or can you get away with a good accountant?

    How to hire super stars that won’t cost you an arm and a leg

    Generally, the biggest expense in a new company is the payroll. People cost money, and without doubt, good people cost the most money. Although it is essential to have good people don’t be fooled by advanced degrees or fancy titles on your recruit’s resume. In the beginning do you really need to have the big guns doing basic work? Wait as long as possible before adding anyone to your team.

    I made this mistake on my first start-up. In an attempt to get some momentum going in the early months I hired some heavy hitters to join the team. Our investor was the one to bring our mistake to my attention, “These new guys are smart. Maybe the smartest people I’ve met for a while but do you really need a CFO to make 100-odd journal entries a month? Can’t this wait a bit longer?” If you can outsource non-strategic roles until there is enough justification and cash to do so you will save yourself good money.

    6. Can you raise your capital from somewhere other than venture capitalists?

    How to raise money for your venture

    Investors can be very important to get going but you need them like a hole in the head. Our investor asked us early on, “Can you raise your capital from somewhere other than venture capitalists?” This might be a paradoxical question coming from an investor but our billionaire was sensitive to the difficulties that these relationships cause. Investor’s desire to get returns from their investment and their blindness to subtleties can cause great tension in the company. In his words, “Investors are driven by one thing and one thing only. Don’t ever convince yourself otherwise.” If you can raise the money from friends or family, or better yet from yourself, you will avoid having to deal with venture capitalists.

    Money is a huge temptation and can make you a little crazy when you are desperate to close a deal. Entrepreneurs that are up to their ears in debt make quick decisions that they later regret. Ideally founders need to consider where the money will come from before starting their business. Entrepreneurs can develop connections to investors well before or in parallel to their start-up activities. Successful businesses don’t wait until time has run out and they are desperate.

    7. How can this business be scaled?

    How to build a business that generates cash without increasing costs

    This is my favorite question because I’m inherently lazy. Businesses that require me to work more as they get bigger scare me. I’m excited when I can see a company grow without having to increase the amount of resources needed to run it. I’ve heard it said that the best measure of a company’s success is its ability to grow regardl

    Chitika Trends Point to You Making More Money
    The need for an AdSense alternative continues to grow. Soon Yahoo will be releasing their YPN to the general publishing world, and word is MSN also has something in the works. Until recently, there hasn't really been a decent alternative to AdSense.Onto the stage rushes Chitika - a great looking PPC advertising opportunity that delivers small pictures and a nice tabbed ad, delivering 4 or five times the information that one AdSense ad delivers. This content can be keyword targeted, giving you even greater control over your ads.Recently Chitika started offering alternate ads, which allow you to show whatever ad you want to someone on your site that is not approved in the Chitika system to click. This means that if someone from a third-world country visits your site, and they are not on Chitika's authorized country list, they won't see your ads. This is good because, if they saw and clicked your ad, you wouldn't get paid for it anyway. So it's better to just put an alternative ad, such as an ad from Commission Junction or something that has the potential to still pay you.As Chitika continues to grow, and their userbase steadily increases, the need for quick information grows as well. Recently Joel Comm (of AdSense 'fame') released a new book, Chitika Secrets. The book, available at Chitika-Secrets.com, is a tell-all packed with great tips and ideas for any web publisher. If you are a website publisher, and are looking for a quick way to ramp-up on all of the best Chitika secrets, this is the ebook for you.New websites such as Chitika-Chat.com are popping up across the 'net. Users are beginning to collaborate on ideas and tips that will help shape the future of online advertising.Are you signed up for Chitika? If you are an AdSense publisher (or not!), you should consider other revenue streams like Chitika.
    ed a chief financial officer or can you get away with a good accountant?

    How to hire super stars that won’t cost you an arm and a leg

    Generally, the biggest expense in a new company is the payroll. People cost money, and without doubt, good people cost the most money. Although it is essential to have good people don’t be fooled by advanced degrees or fancy titles on your recruit’s resume. In the beginning do you really need to have the big guns doing basic work? Wait as long as possible before adding anyone to your team.

    I made this mistake on my first start-up. In an attempt to get some momentum going in the early months I hired some heavy hitters to join the team. Our investor was the one to bring our mistake to my attention, “These new guys are smart. Maybe the smartest people I’ve met for a while but do you really need a CFO to make 100-odd journal entries a month? Can’t this wait a bit longer?” If you can outsource non-strategic roles until there is enough justification and cash to do so you will save yourself good money.

    6. Can you raise your capital from somewhere other than venture capitalists?

    How to raise money for your venture

    Investors can be very important to get going but you need them like a hole in the head. Our investor asked us early on, “Can you raise your capital from somewhere other than venture capitalists?” This might be a paradoxical question coming from an investor but our billionaire was sensitive to the difficulties that these relationships cause. Investor’s desire to get returns from their investment and their blindness to subtleties can cause great tension in the company. In his words, “Investors are driven by one thing and one thing only. Don’t ever convince yourself otherwise.” If you can raise the money from friends or family, or better yet from yourself, you will avoid having to deal with venture capitalists.

    Money is a huge temptation and can make you a little crazy when you are desperate to close a deal. Entrepreneurs that are up to their ears in debt make quick decisions that they later regret. Ideally founders need to consider where the money will come from before starting their business. Entrepreneurs can develop connections to investors well before or in parallel to their start-up activities. Successful businesses don’t wait until time has run out and they are desperate.

    7. How can this business be scaled?

    How to build a business that generates cash without increasing costs

    This is my favorite question because I’m inherently lazy. Businesses that require me to work more as they get bigger scare me. I’m excited when I can see a company grow without having to increase the amount of resources needed to run it. I’ve heard it said that the best measure of a company’s success is its ability to grow regardless of your day-to-day presence.

    E-Bay is probably the best model of a scalable business in the marketplace today. More buyers and sellers gather every day under the same technology platform. Their business has evolved to the point that a million more visitors won’t require significant additions to the technology. More customers and more transactions do not necessarily mean increasing staff or infrastructure. “Build a business that operates to generate revenues even when you are sleeping”, that’s pretty good advice when you consider that you will be asleep for an average of one third of your life.

    8. What’s the difference between a hobby and a business?

    How to make sure you never confuse passion with productivity

    The answer is simple, “A business should have more money at the end of each month than it had at the beginning but with a hobby it’s just the opposite”. If you are doing something just because you like doing it even if it’s a terrible business then eventually it’ll make you miserable. The best case is to find something you are passionate about then make sure it’s a good business model too.

    Too many self-help books tell us to follow our heart and our passions. Unfortunately that confuses us into believing that our hobby can also be our business. A good friend of mine left college with a degree in finance but was not excited by the idea of working in the world of financial transactions. His favorite past-time was to take overland trips in his Land Rover across African’s heartland. He decided to create a safari business and follow his heart. It turned out to be a really tough business to run. The vehicles frequently broke down and you can’t do much marketing to wealthy overseas prospects when you are in the deepest darkest part of the African continent. He eventually closed shop and joined an investment firm that had a special interest in the travel industry. It was a match made in heaven and he made a mint doing what he loves.

    9. Are you wetting your bed and or are you facing facts?

    How to make tough decisions and feel good about it

    Business leaders and entrepreneurs have to make tough decisions. What stops business leaders from making tough decisions is they don’t want to be perceived as nasty bosses. Tough decisions are just that – tough. Get over your ego and get used to the idea that not every step of the way is going to be paved with roses.

    In one instance, after a particularly bad month we had to come to terms with the fact we had too many people and not enough work to justify their presence. Even though we had delayed the decision for months we would have to let some people go. “Ignoring these tough decisions is the same as wetting your bed and not telling anyone” our investor said. Our delay nearly cost us the company.

    10. Do you have an exit strategy?

    How to create a lucrative exit strategy

    Have you given enough thought as to how you will ultimately profit from your venture? Businesses make the best returns when they are sold or go public but there are other ways to create liquidity events. Remember too that in this day and age it’s rare for a founder or company leader to hold their lofty positions for more than a decade. Give some consideration for yourself and for the company.

    This doesn’t mean you have to write yourself out of the script before you start. It does mean that you have to plan for your future once the company is a mature entity that can live beyond your influence.

    Thank you for reading this report. These ten points have given me a great advantage in starting and building businesses. I hope that you too will absorb these ideas and make them your own.

    Good luck with your ventures!

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