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Actual for You - Customer Service – the Best Way to Deal with Customers
No one else is doing it? Great! In business, sometimes we have to do things differently than everyone else in order to succeed or excel.A friend of mine, many years ago, worked in an o
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What are the 7 essential Q’s you must ask before posting an ad?In Part 1, I talked about finding your target market, and how it might not always be who you
Having acknowledged that customer service is a tough job to do well, it is hardly surprising that those in the front line sometimes assume indifference and act as though they don’t care. We have all come across the ‘jobsworth’ who explains away poor customer service by blaming company policy or another department. Indifference can be a protection against what sometimes feels like a very personal attack.
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We are reminded almost daily of improvements in the labor market and that jobs are now available, even if not plentiful. More workers than ever are quitting their jobs, worn out by the efforts
Having acknowledged that customer service is a tough job to do well, it is hardly surprising that those in the front line sometimes assume indifference and act as though they don’t care. We have all come across the ‘jobsworth’ who explains away poor customer service by blaming company policy or another department. Indifference can be a protection against what sometimes feels like a very personal attack.
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If you are planning a long holiday, moving house or offices or you need an area to store stock or personal items, the option of being able to rent your own dry, clean and secure space within a
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Superstars Know The Best Way To Focus Is To Take The Occasional BreakA law school superstar lives, breathes, and eats the law, but is sensible enough to take a break every once in a whil
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Depending on whom you ask, you will get told many “truths” about advertising. The question I have for you today is this – “Is the only bad advertising, no advertising?”Before we begin, i
Without the protection of indifference, we run the risk of customers upsetting us either by hurting our feelings or by being drawn into an angry confrontation. Or we may keep our cool while speaking to the customer, but once they are out of the door or have put the phone down, we let loose with a torrent of abuse! Maybe we feel we can handle all the stress of our day, only to drive like a maniac on the way home or arrive in a foul mood.
Ideally, the best possible way we can approach customer service is to use each and every encounter with a customer to
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