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Actual for You - Outshine the Competition with Customer Service
Some of the most successful businesses in the past few years have done so because of innovative technology they have purchased available in their industry. What does it take to make your business succeed? What is new out there in business technology that may help save your time or organize your salesforce into a leaner, meaner machine?!One good example of a business that
4. Always offer options if you cannot give customers exactly what they want. Customers can accept a “no” if it is softened by alternative recommendations.
5. Never transfer a customer to another ex
Would you like to know how a car wash chain with only 12 locations has cleaned over 33,373,975 cars and has an annual revenue of over $40 Million (that is not a misprint) using little to no paid advertising?Well, sit forward because I'm about to tell you. The company name is "Car Spa" and here's how I discovered their brutally effective referral strategy. I often go to
One of the most important part of customer service is your telephone response and personal contact. When a customer calls your company on the phone and the telephone rings ten times before someone picks it up, your company has already made a bad impression before any business was transacted. These contacts are simple and quick, and they are moments of truth for the customer. Customer contacts are opportunities to create positive impressions and they include the following:
1. Answer the phone with a greeting before identifying yourself or your company. Start the contact the right way and create a good first impression.
2. Be aware of your facial expression when a customer approaches you. Always smile to give customers the impression that you are delighted to see and to help them when they approach you.
3. Never take a customer complaint personally. Rather, think of a complaint as an opportunity to get valuable feedback from your customers and improve your relationship with them.
4. Always offer options if you cannot give customers exactly what they want. Customers can accept a “no” if it is softened by alternative recommendations.
5. Never transfer a customer to another ext
The A.C.E.S. model of exceptional customer service is a simple pneumonic and diagnostic tool that will help you evaluate your company’s ability to deliver service to the customer. Once you have your diagnosis, you then know where to apply corrective measures if needed.A.C.E.S. helps employees focus on the three component parts of customer service. This model complement
One of the most important part of customer service is your telephone response and personal contact. When a customer calls your company on the phone and the telephone rings ten times before someone picks it up, your company has already made a bad impression before any business was transacted. These contacts are simple and quick, and they are moments of truth for the customer. Customer contacts are opportunities to create positive impressions and they include the following:
1. Answer the phone with a greeting before identifying yourself or your company. Start the contact the right way and create a good first impression.
2. Be aware of your facial expression when a customer approaches you. Always smile to give customers the impression that you are delighted to see and to help them when they approach you.
3. Never take a customer complaint personally. Rather, think of a complaint as an opportunity to get valuable feedback from your customers and improve your relationship with them.
4. Always offer options if you cannot give customers exactly what they want. Customers can accept a “no” if it is softened by alternative recommendations.
5. Never transfer a customer to another ex
…You don’t even know whether your program is working or not. Sure, you think it’s fine, but you also don’t call the doctor when you have a severe cough or cold. It’s the same thing. Of course, you have to recognize you actually have a problem to begin with. Your miserable promotions won’t hack and sneeze to alert you. But they still may be ill just the same. So how can you tell
1. Answer the phone with a greeting before identifying yourself or your company. Start the contact the right way and create a good first impression.
2. Be aware of your facial expression when a customer approaches you. Always smile to give customers the impression that you are delighted to see and to help them when they approach you.
3. Never take a customer complaint personally. Rather, think of a complaint as an opportunity to get valuable feedback from your customers and improve your relationship with them.
4. Always offer options if you cannot give customers exactly what they want. Customers can accept a “no” if it is softened by alternative recommendations.
5. Never transfer a customer to another ex
Have you considered a franchise business as your next potential career choice? Many people leave Corporate America or secure paychecks to start their own businesses. Does this make sense? If you start a small business how long will it take to open the business? What if you start a franchise how long until you get the doors open and start making money? Good question indeed.<
2. Be aware of your facial expression when a customer approaches you. Always smile to give customers the impression that you are delighted to see and to help them when they approach you.
3. Never take a customer complaint personally. Rather, think of a complaint as an opportunity to get valuable feedback from your customers and improve your relationship with them.
4. Always offer options if you cannot give customers exactly what they want. Customers can accept a “no” if it is softened by alternative recommendations.
5. Never transfer a customer to another ex
Revenue is vanity, profit is reality and cash is certainty. In medical analogy, revenue is the food, profit is the water and cash is the oxygen. You cannot pay rent with profit, you can only pay your rent with hard cash. Cash talks, the rest walks.Just as a critically ill person needs to be administered with fresh oxygen, an ailing company’s immediate lifeline is c
4. Always offer options if you cannot give customers exactly what they want. Customers can accept a “no” if it is softened by alternative recommendations.
5. Never transfer a customer to another extension until you are sure that the other person is available and will give full assistance to the customer. Always stay on the line until you are certain that the customer’s needs are being handled and questions are being answered.
Customers love the companies that treat them the way they like to be treated every time they have contact with the company. Customers will choose these companies over competitors even if they have to pay more to obtain their products or services. Be sure that every employee that has customer contact is well-trained in the best ways to provide excellent customer service.
Jo Ann Joy, Esq., MBA, CEO Copyright 2006 Indigo Business Solutions. All rights reserved.
You may contact Jo Ann by phone at (602) 663-7007, by fax at (602) 324-7582, by email at joannjoy@Indigo Business Solutions.net, and by mail at 2313 East Ocotillo Rd., Phoenix, AZ 85016
For more information about these and other important business topics and for legal consultation, please visit our website at http://www.IndigoBusinessSolutions.net
The future of your business starts here.
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