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Actual for You - Answering the Phone: It's Just Good Manners
Here are five ways prove your worth and get ahead at work from "The Office Coach:"Be Proactive This is the number one problem of new workers in the workplace. They spent their entire career up to this point in schools where they were spoon fed assignments and activities. They were always told where to go and what to do and now, suddenly, they’re at a job and they don’t know that they are required to think for themselves. Believe it or not, I’ve noticed it in some older workers too. We live in a different world now than, say, 20 years ago. This is a world of mergers, downsizing, technology that runs at the speed of thought. If you aren’t in on it, you risk being left behind. One
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I
Classified advertising is a form of advertising that many new business owners overlook. With today's shift in advertising from off-line and online there's never been a better time to use his valuable marketing tool.Correctly applied classified ads can yield the most exposure to your product in any of available online. When improperly used however a classified ad can be a tremendous waste of money.To be a success with classified ads and any off-line advertisements it’s absolutely critical to keep the four key components of direct marketing in mind at all times. The four components are the marketing message, the marketing target, the marketing vehicle and the marketing frequency.I
This week I called a well-known chain store (I’ll call it “Bargain World" for the remainder of this article) to inquire about getting a credit card for my business. This is the gist of the phone conversation that I experienced.
Ring, ring. “ghkasdruasdfmklpdrlkmewemriopsdflkj- Bargain World." (This is the first contact with the company, and I couldn’t even understand anything she said until she said the name of the company. By the way, she sounded disgusted with her job and with me for bothering her.)
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment please," or anything else. She just abruptly placed me on hold.)
BW: “Customer service."
Me: “I would like to speak with someone about getting a business credit card."
BW: “I’ll transfer you to Lay Away." (What does Lay Away have to do with a credit card? Oh, well...)
BW: “Lay Away."
Me: “I would like to speak with someone about getting a business credit card."
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I
A Limited Liability Corporation, commonly referred to as LLC, is a company that combines features of a corporation with a partnership-type business structure. The owners are referred to as members and not partners or shareholders.To create a corporation in California, individuals need to be familiar with the business corporation laws of the state. This is because business corporation laws in California are unlike those in the other states of the USA. Apart from corporate laws, Californian corporate security laws are different from those of the other states as well.Individuals need to follow a number of requirements when creating a corporation in California. The most important requireme
Ring, ring. “ghkasdruasdfmklpdrlkmewemriopsdflkj- Bargain World." (This is the first contact with the company, and I couldn’t even understand anything she said until she said the name of the company. By the way, she sounded disgusted with her job and with me for bothering her.)
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment please," or anything else. She just abruptly placed me on hold.)
BW: “Customer service."
Me: “I would like to speak with someone about getting a business credit card."
BW: “I’ll transfer you to Lay Away." (What does Lay Away have to do with a credit card? Oh, well...)
BW: “Lay Away."
Me: “I would like to speak with someone about getting a business credit card."
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I
If you have been in a job-search for very long at all, you have most likely read that employers do not read resumes, they scan them. Do you think a 30-second scan is ridiculous? When you consider how important filling a vacant position must be to an employer, that isn’t a very long amount of time, is it? Why wouldn’t an employer want to read EVERY resume to make sure they were hiring the right person for the job? Surely there is no way to properly get a feel for someone in 30 seconds. Well, think about it from a hiring manager’s point of view. The day starts at 7:00am with a bang – the phone rings, there are email messages to answer and a meeti
Me: “I would like to speak with someone about getting a business credit card."
Music. (Notice she didn’t say “I’ll transfer you," or “Hold a moment please," or anything else. She just abruptly placed me on hold.)
BW: “Customer service."
Me: “I would like to speak with someone about getting a business credit card."
BW: “I’ll transfer you to Lay Away." (What does Lay Away have to do with a credit card? Oh, well...)
BW: “Lay Away."
Me: “I would like to speak with someone about getting a business credit card."
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I
Speech pathology jobs are expected to see a rise in coming years due to the growing population of aging people, who may end up more prone to conditions requiring a speech pathologist’s care. In this respect, you may be considering a career in speech pathology, and wondering how to get speech pathology jobs. There are a number of factors to consider like education and the nature of a speech pathologist’s work before you start looking for speech pathology jobs.First, you should have an understanding about what speech pathology jobs entail. Speech pathology jobs usually entail assessing, diagnosing, and treating speech disorders. Also, there is a preventative aspect to speech pathology jobs
Me: “I would like to speak with someone about getting a business credit card."
BW: “I’ll transfer you to Lay Away." (What does Lay Away have to do with a credit card? Oh, well...)
BW: “Lay Away."
Me: “I would like to speak with someone about getting a business credit card."
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I
The composite highest-income practitioner reported in this field (salary plus cash bonus and/or cash profit-sharing) is the President "B" of a manufacturing firm (defined as a chief executive officer who has little or no financial interest in the firm). The firm manufactures automotive parts/accessories, food/beverage/tobacco products, chemical & allied products, or machinery & heavy equipment; has 1,000 or more employees; has a total annual revenue of $100,000,000 or more; and is headquartered in or near Denver/Colorado Springs, Houston, Memphis, Minneapolis/St. Paul, Modesto/Stockton, Dallas/Ft. Worth, Indianapolis, Boston, New York City, or Dayton, or outside a metropolitan area studied in Idaho
BW: “Who handles credit card applications?" (Spoken to someone else.)
BW: “Hold on."
Music.
BW: “Accounting." (This lady didn’t really know how to help me, but she was friendly, and she gave me another number to call. When I called that number, I got a friendly voice and she told me that the local stores are supposed to keep the business applications in the Customer Service Department – the first place I was transferred to, by the way.)
I called another local branch of Bargain World this time and asked for Customer Service. A friendly male voice answered the Customer Service phone.
Me: “I would like to inquire about a business credit card."
BW: “Sure. Let me see if we have any here." (A few seconds passed while he searched.)
BW: “Yes, we have some here. You can pick one up in the Customer Service Department."
Me: “Could you fax it to me, please?"
BW: “Sure. What’s your fax number?"
I gave him my fax number and asked, “Could I have your name, please?"
BW: “Greg."
Me: “Thank you, Greg. You’ve been very helpful."
Immediately I could hear the smile in his voice: “Thank you. I’m glad I could help."
The kind of customer service that I received with my first call to Bargain World is all too common, I’m very sad to say. However, Greg helped restore some of my faith in dealing with people who answer the ph
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