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Actual for You - How to Be Customer Unfriendly
What should you do if you've changed jobs several times in the past few years and are starting to become a job jumper?Hiring companies tend to get suspicious when they see people who change jobs frequently s
Revolutionary transformation can have great power - but evolutionary change may keep your customers happier and profitably on board.
Action Steps
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When you want t
The federal government number purpose is to create jobs. Everything you do is about jobs. Paying taxes is about jobs. Advertising is about jobs. Jobs are about earning money. Earning money is about food, clothi
I’ve called this airline many times. My fingers know which buttons to push to get what I need without delay. Now my fingers are lost and my ears are listening to long messages. I am still trying to figure out which menu works at which time of day and which buttons I need to push.
A similar experience took place when WordPerfect introduced ‘WordPerfect for Windows’ and all the function keys were changed. Long ago, WordPerfect was the word-processing program of choice.
But overnight my loyalty to WordPerfect evaporated. As long as I had to re-learn a whole new set of keystrokes, I might as well learn Microsoft Word. And what happened to WordPerfect? Massive decline in market share. (We all know what’s happening with Microsoft Word, now dominating the word processing arena.)
Key Learning Point
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Revolutionary transformation can have great power - but evolutionary change may keep your customers happier and profitably on board.
Action Steps
--------------------------------------------------------------------------------
When you want to
You know - the decision you make when selecting a Merchant Account provider may be much more important than you think. Why? Because you will rely on their service many times a day, as you take in credit card paym
I’ve called this airline many times. My fingers know which buttons to push to get what I need without delay. Now my fingers are lost and my ears are listening to long messages. I am still trying to figure out which menu works at which time of day and which buttons I need to push.
A similar experience took place when WordPerfect introduced ‘WordPerfect for Windows’ and all the function keys were changed. Long ago, WordPerfect was the word-processing program of choice.
But overnight my loyalty to WordPerfect evaporated. As long as I had to re-learn a whole new set of keystrokes, I might as well learn Microsoft Word. And what happened to WordPerfect? Massive decline in market share. (We all know what’s happening with Microsoft Word, now dominating the word processing arena.)
Key Learning Point
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Revolutionary transformation can have great power - but evolutionary change may keep your customers happier and profitably on board.
Action Steps
--------------------------------------------------------------------------------
When you want t
The Web is an open scene for a Global audience. You buy online, communicate, socialize, study, and have fun. You search for information, you compare, you think and you make a decision. You have access to that book
A similar experience took place when WordPerfect introduced ‘WordPerfect for Windows’ and all the function keys were changed. Long ago, WordPerfect was the word-processing program of choice.
But overnight my loyalty to WordPerfect evaporated. As long as I had to re-learn a whole new set of keystrokes, I might as well learn Microsoft Word. And what happened to WordPerfect? Massive decline in market share. (We all know what’s happening with Microsoft Word, now dominating the word processing arena.)
Key Learning Point
--------------------------------------------------------------------------------
Revolutionary transformation can have great power - but evolutionary change may keep your customers happier and profitably on board.
Action Steps
--------------------------------------------------------------------------------
When you want t
In competitive business environments, professionalism matters very much in meetings, networking and conferences. A scribbled name tag on a shirt makes for a very poor presentation.Name tags can be produced b
Key Learning Point
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Revolutionary transformation can have great power - but evolutionary change may keep your customers happier and profitably on board.
Action Steps
--------------------------------------------------------------------------------
When you want t
Corporate gift giving is a popular practice, and it will only continue to grow in popularity over the next years. Of course, if you are just getting started in corporate gift giving, there are a few things you sho
Revolutionary transformation can have great power - but evolutionary change may keep your customers happier and profitably on board.
Action Steps
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When you want to make a change or an `upgrade' to your systems, keep your customer's experience foremost in your mind. Once your customers learn to love you, do all you can to keep them. Don't throw that love away!
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