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Actual for You - Who's Answering Your Email?
More than a few dozen times, people say to me, 'I don't know how you fit it all in!' Sometimes even "I" don't know how I fit it all in, to be honest. However, not only did I realize early that if I
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
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I am about to present to you the ultimate secret to successfully audition for any role. In fact after doing so I am certain you will send me emails thanking me for practically saving your career. N
A friend of mine had a complaint about the service at a local hotel. He visited the hotel’s website and wrote to the ‘feedback’ e-mail address provided.
One week later he got this reply:
‘Dear Mr ____,
Sorry, but I’m not the PR manager. For an effective complaint letter, I suggest you write directly to our General Manager. He’ll take immediate action. (Personally, I agree that the service here isn’t fantastic.) Please do not mention my name in the letter. Thank you.’
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
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Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
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As a head-hunter and Career Coach I see so many CVs and resumes that look as though they are designed to get in the way of what I (or any other recruiter) might need to know about you the candidate
One week later he got this reply:
‘Dear Mr ____,
Sorry, but I’m not the PR manager. For an effective complaint letter, I suggest you write directly to our General Manager. He’ll take immediate action. (Personally, I agree that the service here isn’t fantastic.) Please do not mention my name in the letter. Thank you.’
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
-----------
Are you not frustrated when you see your materials being ignored and trashed? Isn’t it frustrating that what you had exerted had ended up this way. Well for sure this is a business downfall, if all
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
-----------
Some years back I was interviewing candidates for a financial analyst position. One of my interviews was with a gentleman who was already a company employee but was looking for a new job within t
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
-----------
The idea of fire branding customers comes from my grand daughter, Taylor. She applied a tattoo to her shoulder and was pleased as she displayed a small peace symbol about the size of a peanut. Eac
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
--------------------------------------------------------------------------------
Ensure someone qualified answers all incoming e-mails. Have a standby in case that person is away. Impose a maximum response time of 24 hours, or sooner. E-mail doesn't wait!
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